Russ Darrow Honda of Milwaukee in Milwaukee, WI


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On this page you can find detailed information about the company Russ Darrow Honda of Milwaukee in Milwaukee, WI.

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Dealer Info:


Phone(s):(888) 860-8266
Address:9301 W Brown Deer Rd, Milwaukee, WI, 53224
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: Closed

Reviews on Russ Darrow Honda of Milwaukee

 
Jay K. | 2015-04-17

WORST EXPERIENCE EVER FOR A SIMPLE OIL CHANGE

I have a 2006 Honda S2000 convertible, which I love very much. Every few months Russ Darrow sends me coupons in the mail, including one for $12.95 oil changes at their "30 minutes or less" Express Lube. Here is my story of finally using one...

The only exclusions on the coupon's fine print are for "hybrids and trucks", and my Honda car is neither. I even called ahead the day before to get an exact price quote, because the coupon DOES say "synthetic oil additional", which my car does need, and I was quoted a total cost of "$39.95+fees". Getting that quote took far too long for a pretty basic question, but apparently my car takes a "special filter" (isn't the cost of the filter already accounted for on their coupon?). That 10 minute phone conversation for a simple price quote made me somewhat wary, but I figured hey, maybe I caught someone new. Boy was I unprepared for what was to come...

When I arrived the next day (4/17/15) for my scheduled appointment, the service advisor who greeted me, Kim Linder, instantly became argumentative when I presented my Russ Darrow mail coupon and the price quote. I explained to her that I had received the quote the day before over the phone, but she simply wouldn't believe me. I then asked her to ask the parts manager?, who I believe was the one who gave me the quote. Instead, she just kept arguing and telling me I was wrong, and that it would cost me more.

When she finally did leave and come back, she confirmed the $39.95 price, but had the rudest attitude I've ever experienced in a service environment. I then was kept waiting for over 60 minutes for my "30 minutes or less" oil change (which I even had an appointment for), and it still wasn't until I approached another advisor (Kim wasn't at her desk) and asked how long it would be that Kim came out with my keys.

Bottom line: saving a few bucks on a synthetic oil change that I only get done 4 times a year is not nearly enough savings to have to deal with this kind of unprofessionalism. And, it turns out she is the ASSISTANT SERVICE MANAGER. How in the...?

Never, ever will I be going to Russ Darrow Honda in Milwaukee again. David Hobbs, Acura of Brookfield, or Schlossman's Honda City will be getting my business. Hell, Jiffy Lube is a 10 times better option.