CarMax in Milwaukee, WI

Share |

On this page you can find detailed information about the company CarMax in Milwaukee, WI.

The following is provided current addresses and telephone numbers of all branches car dealer CarMax, and using the card, you can easily locate it visually. Also on the page provides information on dealer CarMax in other cities in the Wisconsin.


Dealer Info:

Phone(s):(414) 214-6205
Address:11011 West Metro Boulevard, Milwaukee, WI, 53224
  • Monday: 10:00 am - 9:00 pm
  • Tuesday: 10:00 am - 9:00 pm
  • Wednesday: 10:00 am - 9:00 pm
  • Thursday: 10:00 am - 9:00 pm
  • Friday: 10:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: Closed

Reviews on CarMax

Krista L. | 2015-04-02

warning: this is a long one... I have spent hours formulating how to best describe my experience with Carmax and this Carmax location.  I will provide support for my opinion, but in short: HORRIBLE.  I would never, ever suggest a friend purchase a car from Carmax or this location.  ONLY buy a car at this location if you will NOT return it and will NOT need work done within 30 days.  DO NOT trust the 3 day payoff option - it is a nightmare and a hassle. They don't tell you when you test drive that they don't take wired money.  They wait until you drive, go home for a few days, and come back to tell you that -- forcing you to take out a Carmax Auto Finance loan with a much higher interest rate.

My husband's family has purchased at least 6 cars from various Carmax locations, and one month prior to my purchase, my mother purchased one at this location.  We were happy and excited to purchase from Carmax and everything seemed great - signed the paperwork and were walking to our new car.  As we walk up, we see that there are NEW scratches in the hood that were not there when we test drove it.  The sales lady assured me that is not up to their standard and we could get it fixed.  

The only appointment within 5 days was on the fifth day -- giving us essentially no time to consider our options. They looked over the car and assured they would fix the damage that they had caused between our purchases and walking out.  They took the car from us on a Thursday.  A full week went by and nothing.  The next Friday my husband called and the guy said it would be there that day.  Called Saturday - service shop was closed and no one knew where the car was.  Call back Monday - guy admits that the car showed up on Friday with a NEW DENT IN THE HOOD from them transporting it.  He did not take any photos and made the executive decision to return OUR car to the Kenosha location.  He also approved of them repairing the dent.  He told Kenosha that we approved of the work.  They did not take photos or any documentation of the damage that they caused to our vehicle.

After days of complaining to the Metro location and the corporate office, we still did not have our vehicle. The corporate office was completely unable to assist and actually somehow found that we had authorized it (even though we were never even told about it).  We wanted a reduction in price (since we purchased it without that damage) and/or a lifetime warranty on the work that they performed (which was repainting the entire roof).  On Thursday (2 full weeks after returning it to be fixed), the general manager of the Metro location informed us that he thought it would be best for us to return our vehicle and go our separate ways.  We agreed.  

We then began the process of returning the car - another nightmare. We asked for a printout of all of the work that has been done on the car since they had it.  They completely lied and said that we complained about the dent in the hood, and the date of the complaint was a full week before the dent even happened.  The next guy who goes to buy the car will have no idea that Carmax's ineptitude is the reason that work was done - and not because of some previous owner.  It is frightening that they would go to such an extent to lie and cover up their own errors, and then refuse to make them right. As for the return of our downpayment, they said the return of our funds would take 4-6 weeks.  We pointed out that the fine print of the return says 3-6 days when the funds have cleared.  They then promised to rush it.  We received our refund check exactly 3 days later.  It has been ONE week now since the return and I called to check why our loan has not been paid off.  She looked and said there was some sort of error at the home office in Virginia.  They have not been cutting any checks to banks.  No one called us or told us there was any issue and I have been stupidly assuming that Carmax was doing anything to resolve the situation. If I had not called today, who knows when the error would have been corrected. I still have no answer for when I will receive my refund. Do not be fooled by the friendliness of the staff at this location - they are inept and unable to help resolve anything.  Carmax has created a strange corporate structure where the home office controls some aspects but then defers to the local general managers.  I would never suggest going to this location, not even to someone I did not like.  Drive a car at a normal dealership, get it evaluated by a trusted mechanic, and go the traditional route.  This is not worth the headache.

Tim K. | 2014-10-18

I should just refer you to their commercials....It was exactly how they said it should be....

Matt S. | 2013-05-28

Brought my car in to sell as a dealer friend recommended I do so.  While I was there the sales people were friendly and conversational.  We pulled up similar vehicles they had in their inventory for what I anticipated they would be for sale for after they could potentially buy it from me.  

After 1 hour later they came back with an extreme low-ball offer thousands less than the dealers and even lower than the Sales guy I was talking to thought it would be.   Without prompt the sales guy went to grab the evaluator to find out what led to the low ball offer.  

The guy came over to me and when I asked him the question he looked at me dumbfounded and said this is his offer to buy my car, if I have a problem with it leave and sell it to someone else.   No explanation given for the lower than anticipated value.  I told them both that this would be reason for me to leave here and never do business with them again.    

I ended up trading the car in for a much better offer that same day and got better financing and a below invoice price on a new car that even they couldn't touch on a used car with 20K miles a year older.  

So I guess I can only recommend CarMax if you want the following:
1) Lower trade in value
2) Higher Prices on Used vehicles
3) Higher interest rates on financing

I know one thing for sure... I will not be returning to CarMax ever and instead will make an effort to warn people against going there.

S J. | 2013-05-18

brought my car in to sell.  Had just had it reconditioned so some things like carpets and doors were mint.  the evaluation had all the same rating.  they didn't even take a real look at it.  I came in knowing bluebook for condition and miles.  not retail but wholesale bluebook.  they were 20% below wholesale bluebook.  not even close.  terrible experience.

while I was waiting I looked at their inventory online.  I know what car I'm getting and know the pricing around the country.  they were 15% above market there.

it may be no haggle pricing but it has turned into no haggle rip offs.  there are a lot of no haggle places now.  No reason to go here.

Ryan K. | 2013-01-23

I have heard very mixed reviews about the Carmax buying experience, however I have yet to experience anything to complain about, in fact, their service and professionalism is rather amazing.   From having my car shipped from Nashville, TN to Milwaukee, WI, the car arrived without delay and on time.  My salesperson, Melissa Perez, was in contact with me several times throughout the transfer process, just to touch base.  When getting into the dealer, I'd arrived with financing on my own, however Carmax was able to find me a better financing rate.  

After taking delivery, I noticed a few things that needed to be repaired, their service department provided me with a loaner car and contacted me rather quickly to let me know what parts would need to be ordered and what needed to be repaired.  Brandon in the service department was great.  

I've purchased vehicles via Boucher and Russ Darrow, none of which can compare to the quality of customer service I received at Carmax.

Nick M. | 2012-08-31

This is the right kind of dealership for some buyers.  It's an alternative model to traditional haggling approach for car buying/selling.  They claim to be firm on window prices.  In theory it's a nice alternative for people who are bad at negotiation or are willing to pay extra to avoid that hassle.  

I found the prices to be higher than I can get with some quick negotiation at traditional dealers.  Their appraisal price to purchase my current vehicle was only about 50% of what bluebook says I should get for trade-in value.

My unexpected frustration was mostly from the long, slow, sales pitch that preceded my being able to get a price for my trade-in.  They have computer presentations that the salesman has to talk through before you can get any useful pricing information out of them.  If I'm going to invest that much time on a car inquiry I'd rather spend it negotiating for better prices.


CarMax in other cities (Wisconsin)

Madison, WI Kenosha, WI Waukesha, WI