Mercedes-Benz of Seattle in Seattle, WA

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At Mercedes-Benz of Seattle, you'll find an extraordinary selection of new and pre-owned Mercedes - including sedans, coupes, SUVs and roadsters. Our exceptional inventory is backed by a professional sales staff dedicated to making your buying experience easy and hassle-free.

Located near Safeco Field in the Stadium District, our beautiful new facility features a number of innovations, including high tech Wi-Fi workstations, dual state-of-the-art car washes, and even an on-site Mercedes-Benz museum. As part of a locally owned dealership network, we are pleased to offer you a larger inventory of luxury brands, along with the highest levels of personal customer service.


Established in 1959.

As one of the first Mercedes-Benz dealerships in the country, Mercedes-Benz of Seattle has been serving the Pacific Northwest for nearly five decades. Formerly known as Phil Smart Mercedes-Benz, the dealership first opened on Capitol Hill in 1959. Phil Smart sold the business in December 2011 to Al Monjazeb of AutoCenter Northwest.

Although the leadership has changed, the customer-focused philosophy that brought Mercedes-Benz of Seattle so much success continues, as evidenced by our beautiful new state-of-the art dealership. We owe it all to loyal customers return to do business with us year after year, and refer us to friends and family. Satisfied customers are the key to success, and we're fortunate to have the best customers in the entire Northwest! We invite you to visit Mercedes-Benz of Seattle, for an unparalleled automotive experience.

Mercedes-Benz of Seattle

Dealer Info:

Phone(s):(206) 430-1131
Address:2025 Airport Way S, Seattle, WA, 98134
  • Monday: 9:00 am - 7:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 7:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 11:00 am - 6:00 pm

Reviews on Mercedes-Benz of Seattle

Ian S. | 2015-04-24

Phil Smart they are no longer! Gone is the superb customer service & decency. It has been replaced by typical car dealer huckster antics & flat out rudeness.

I have had 2 dealing with them in the last month. The 1st was when I was looking to buy my R-Class. We called up & asked if there were any in the lot. When we arrived, the vehicle was nowhere to be found. They had several other suggestion though for other vehicles. After explaining that we were only interested in the R the quickly scuttled us out the door.

After purchasing an R-Class from I Tech Motors in Tacoma we came in for an oil change & check-up. We were promptly greeted by a very attractive young woman who disappeared to find a service associate. Neither returned & we left after 15 minutes.

It's just a shame that what was once such an integrity filled organization has deteriorated into just another shitty jip joint!

EJ P. | 2015-04-20


This is my first time writing a review on Yelp and the only reason I am doing this is to warn other people from purchasing a car from here!

I put a deposit to buy the 2015 C300 and after a few weeks I went to purchase it. It was only when I got to the dealership they decided to tell me that they sold the car to someone else (I talked on the phone with the salesman before I left to the dealership and they didn't mention anything!). I was upset, but they said there were other options so I looked at other cars. They did not have the car with the options I wanted so I was ready to take my check and leave, but all of a sudden they said they found a car with the options I needed.

The 2015 C300 came in within 30 mins (had 80 miles on it which they claimed it was from the drive from the factory) and I purchased it. Within two months the car engine stopped and I had to get it towed on the street because I could not start the car or even shift the gear to N so they had to lift it on a tow truck. Either they sold me a car with a defect or the 2015 C300 has a defect. "Inoperative, Do not shift gears"

Worst experience ever.

Leonard H. | 2015-04-10

Let me first because I hear that I enjoy appreciate and really like the Mercedes-Benz brand. With that being said our recent experience in the service arena at this dealership is beyond the the imagination. What began the evening before with a simple flat tire and a call was made to the Mercedes Benz roadside assistance, who dispatched a local tow company.  it became very clear that Mercedes-Benz and the roadside assistance had done very little if any vetting of the tow services they dispatch to render assistance to their customers. At this point with nearly in after an hour and a half wait, we're now past midnight and the only option available was to tow the vehicle to Mercedes-Benz of Seattle.
Keep in mind this was a simple flat tire yet when we finally received a call later the next morning, was presented with a whole slate of suggested repairs including a brand-new tire for her car that's only a year old.

We were clearly gouged with an overpriced new tire and a laundry list of required accessories.

During the day attempts to communicate with individuals regarding the repair progress were met with repeated calls being sent to voicemails.

Folks, be forewarned if considering using their service dept. as in my opinion  based totally on my experience as a customer... These folks are the biggest rip off artists. Mercedes-Benz Seattle take note you have seen the last dollar from this family! Spend it wisely.

Frankye J. | 2015-04-09

I sent the following email to Mercedes-Benz of Seattle this morning.  

I am sorry to tell you that you lost a customer yesterday Wednesday, April 8, 2015.  The salesman's insulting question "can you afford to buy a car here" guaranteed a no sale.  My friend, to whom the question was posed, had more than sufficient funds to purchase a car.  My friend was dressed well and there was no indication that the question was necessary.  This information has been bandied about on Facebook yesterday and today, among others who could also easily afford your product, and comments are not favorable.  Since the dealership manager was aware of the situation, it is assumed this is approved practice at Mersedes-Benz of Seattle.  It may be an approved tactic, but it is poor sales strategy and lacks respect for the customer.  You would be wise to reconsider your approach.  Respectfully yours.

J F. | 2015-04-06

The sales team was top-notch, but the parts department and service departments leave a lot to be desired.

After a series of negative experiences, my husband wanted to inform the general manager about the clincher, a very bad experience.   The good news is that it warranted a call from the owner; and bad news, he was unable or unwilling to explain the reason for an unreasonable practice. When pressed about it, the owner actually said  if you don't  like it, "there were other options."  Really?  After buying both cars from them?  After investing as much money as the owner has in the remodel and consolidation, call me old fashioned, but I would  think he would want to keep his customers.

We miss Phil Smart.

Jesus T. | 2015-03-28

First off, this is regarding the service group, not sales.  

I took my car in to get some suspension work done and it is driving well but my problem is with the dishonest labor charges.  There is a window where you can see the maintenance work and my car was on a lift for about 30 minutes but they wanted to charge me for 2.5 hours!  Even worse, they pulled my car in at 2:30 and told me it was ready at 4:00 (do the math).  From the window, I saw my car sit in the back until almost 3:30 before it went into a lift (how do you do suspension work w/out lifting the car).  

Ed did knock off an hour when I explained what I saw but it still means that this is how they must do business.  You already pay a premium to have your car serviced at the dealership but to have them egregiously charge like that is just WRONG.

Michael B. | 2015-03-23

Great staff, clean, and professional.

Simply put.  Worked with Alan Keith who was great throughout the whole process.  He helped us find a car that wasn't even fully listed on their site yet because they just got it in and kept us in the loop throughout the whole process.

Met us out of town to sign papers after work and made it very easy.

Would definitely recommend for both new and used cars if you're looking for great service and easy transaction!

Michael C. | 2015-03-15

I can't say enough good things about MB of Seattle.  They always take good care of me and everyone is very friendly

Brandon A. | 2015-03-14

I'm not particularly one for car dealers but I'd say this is the best car buying experience I've had.  I worked with Alan Keith who is exceptional.  

I was able to negotiate the pricing via email/telephone instead of sitting down there at the dealer wasting my day.  

After a compromising and fair price was reached he had the documents drawn up and I was there for maybe 10 minutes or less.

The car was ready, the paperwork was signed and no time wasted.

Great experience.  I highly recommend Mr. Keith.  

I now have found a dealer for life who won't waste my day making car buying excruciating.

Jessica C. | 2015-02-26

Worst car purchasing experience I've ever had. They fulfilled every stereotype of a used car salesman: dishonest, sexist, inefficient, manipulative etc.  It took two weeks to get my new (used) car.

I purchased a used Mini from them last fall. I fell in love with the car and went ahead with the deal in spite of the salesman attempting to manipulate the trade-in value of my BMW by saying that it had 'a lot of (unidentified) problems' and also using the classic line 'we're going to lose money on this sale'. I thought if I could just get the car and get out it would be worth it.

I thought the deal was done, they had my trade-in keys, payment and all the paperwork and supposedly just needed to 'detail' my new car. Half an hour later the car needed a 'safety' inspection, all very 'routine' and could I come back later that day. By 5PM the car still wasn't 'ready' and they blamed it on the BMW dealership down the street for not completing the inspection. Flash forward over two weeks and countless circular conversations later: they washed the car, got the seat wet and shorted the seat's airbag sensor and then had to ship it out to Mini of Seattle for an estimate. It took almost a week to get a straight answer from them, even when I specifically asked 'what happened? What's the problem" all I got was 'oh there's no problem!'. They told me it was being repaired at Seattle Mini, I called Seattle Mini and they told me the car had been returned to Mercedes. I called Mercedes they said the car was still at Seattle Mini. It was a nightmare. And the ONLY attempt that the salesman made to make up for the time and BS was to say "I'll give you a keychain when you pick up the car'. A keychain. Did I mention that the salesman asked me more than once what my husband did for a living? My husband wasn't even present.

AND THEN...a week later, we had a the first cold spell of the winter and I went to use the car's seat heater for the first time, a heater that was supposedly a part of the 'safety' inspection, and it burned a HOLE in the driver's seat in less than two minutes and I spent another two weeks waiting for it to be replaced. They fixed a series of leaks and replaced the worn tires, too...

Toni C. | 2015-01-10

Long story short. Or as short as I can possibly make it. First I have to say when it was Phil Smart it was terrific so the new ownership is terrible. My car developed a leak in the trunk. They said it was the seal but had a hard time fixing it. They said the first set failed and had to re-order. That took a couple of months. We brought it home. Still leaked. It was downhill from there. It has been there for 5 months! Their communication is awful. Nobody calls us. We were accused of being in a rear end collision which is ridiculous. They said we could have had it fixed under the table. Unbelievable. I even stopped in to try to talk to someone in person. When I finally found someone they said they didn't know anything and I would have to wait for our guy. No smile. He could have made an effort to help me but blew me off. So, I finally spoke with "our guy" a couple of days ago (I don't want to say his name) who named all these places they have taken it without us knowing it. Still don't have it. I don't know what to think. I feel trapped.  Are they going to charge us so much we have to mortgage our house!?  We've already paid thousands. I just don't know what to do. :(

Leah B. | 2015-01-05

Just after the holidays I purchased a pre-owned VW Jetta from this dealership.
The sales associate was friendly on the phone and in person. They always give you that rushed feeling, like "the car could be bought at any moment!". But who really comes to a Mercedes dealership for an old VW?

One tip: DON'T LET THEM TAKE THE KEYS TO YOUR TRADE IN. I was ready to walk away from their paltry negotiation and asked for my keys only to have the salesman "go get them" and come back with with an almost decent offer. We finally accepted it because I wasn't ready to play the waiting game at every dealership I needed to test drive at.

The whole buying process took 3hrs :/

The car drove fine for a whole day and a half only for me to wake up on day 3 and find a dead battery. After having AAA visit me 2 times I took the car right back to the dealership and demanded a new battery. They reimbursed me for a new one and I was on my way home.

Overall the process was pretty painless. Just listen to what they say very carefully during test drives and negotiating.

Also, (not relevant to me, BUT) Microsoft  employees get a discount when buying a NEW Mercedes there.

David L. | 2015-01-03

OK, I get it.  It's a car dealership, and many of the tired cliches apply.  That said, my wife and I were passed from the salesman with whom we had been working to his "assistant."  Salesman #1 never returned.  Salesman #2 was pleasant enough, but not very knowledgeable.  For starters, he couldn't find the keys to a new MB SUV sitting beside the front door.  Sigh........  

When asked about skid plates and ground clearance, he replied that he "sort of specialized in interiors."  Okaaaay, but are these unreasonable questions for a SUV?  He was, of course, very interested in "starting the paperwork," but we left, looking for answers elsewhere.

Tricia C. | 2014-12-09

"The Best or Nothing" really sums up my experience at Mercedes-Benz of Seattle . . . the customer service was outstanding and it carried through from the moment I spoke with the salesperson (Marius) on the phone until I finished the paperwork with Finance.  We all worked together to ensure that when I walked out of there I felt great about my purchase.  Darius also took the time to ensure that I understood all of the features on my new vehicle. He went over everything with me so the sales experience did not end with me writing a check and signing on the dotted line.  Mercedes-Benz of Seattle has set the bar for any other car buying experience that I will have in the future.

Stacey L. | 2014-11-19

Terrible service. Told me on the phone it would take half a day to fix the broken glass on my rear window and that it would be a few hundred dollars. Drove all the way in and they changed their tune and told me it would take a week and cost a thousand dollars to fix. Then when I said I needed it sooner, he gave me a phone number to call to order the glass myself!!

Lee L. | 2014-11-09

Typically walking into a Mercedes-Benz dealership, never would I imagine the great service they provided.  From the front desk receptionist,  our salesman BRANDON & the sales manager.... great job guys. I only give them a 4/5 because they sent me a bill a month later saying they short paid my trade in loan and that I was responsible and must pay Mercedes-Benz of Seattle of $100 something.  Anyway, I didn't make the mistake and they should've taken care of the $100 (which I'm sure is nothing to them). Overall great,  friendly, respectful and not pushy AT ALL!!

Sarfraz N. | 2014-10-23

I want to thank Randall Nakamura and Paul West of Mercedes-Benz of Seattle for providing me with an very friendly, positive and a personalized buying experience on my first Mercedes Benz.
I am not very regular with posting reviews but I thoroughly enjoyed my experience trading in my car for a new C250 - the entire process with respect to getting to the right price point, details on service agreement, and delivery was quick and easy.

I look forward to working with the team on the maintenance/service for my car; and I would recommend the team at MB Seattle to anyone.

Eric O. | 2014-10-20

I want to thank Alan Keith and Paul West of Mercedes-Benz of Seattle for providing me with an extremely positive buying experience on my first Mercedes Benz.  I don't post Yelp reviews often, and when I do my posts are either a five or a one.  I would rate these guys higher than a five it that was possible.

My experience here was exceptional, and Alan and Paul went out of their way to provide me with everything I asked for.  My new vehicle is outstanding and my payment is affordable, and I couldn't be happier.

I would recommend these guys to anyone.  If you read through my past reviews of another dealer, you will recognize that this review is credible and meaningful.

Cynthia F. | 2014-10-15

We had the best car buying experience we have ever had at Mercedes Benz of Seattle. Randall Nakamura was our sales associate and he went out of his way to get a great deal for us on a used car that we love .  Everyone was so pleasant and professional. They even gave us a free tank of gas. I highly recommend this dealership

Simona S. | 2014-09-22

I want to thank Mercedes Benz of Seattle today for going above and beyond my expectations. I had called and spoken to someone at Barrier and Lynnwood Mercedes, but Mercedes Benz of Seattle hands down earned my business, and I bought my new E350 from them. How did the earn my business you ask??? Brandon Kindle their sales associate is bar none, the best sales person, I've ever meet. We spoke over the phone, he understood, what I was looking for, and he made it happen, called me back in 15 minutes, and said I have it, when can you come in. Well here's the tough part, I sell Real Estate, and work weekends, and I was slammed this weekend. Brandon, said that's OK, I'll come to you! Who does that? That is ABOVE and beyond the call of duty! And by the way, I don't live in Seattle, I'm on the Eastside. I have been in the customer service business for over 20 years, and recognize good, bad, and great service easily. Brandon, his sales manager, and Jason the general manager, are all top-notch excellent professionals. If you are looking for a new or used Mercedes Benz, come home to Mercedes Benz of Seattle, you won't be disappointed!!!!

Rico A. | 2014-09-19

I would avoid servicing your car here if at all possible, had several bad experiences at this location.

Ann C. | 2014-09-14

Attempted to buy a car through the Price Promise of . Talked in email to Scott Roy of Seattle Mercedes. He made a "promise" to call me at a certain time the following day. I scheduled my day around it. No call. I called him. No answer. I emailed him. No answer. Twice.

Talk about shitty service for someone willing to plunk down $40K plus for a car. SOrry Mercedes. Lexus got my business instead. Scott Roy needs a new job.

C S. | 2014-08-18

If it were possible to give a business zero stars, this would be a stellar opportunity to do so.

After finding out that my salesman was trying to hide a feature that wasn't working, I pointed it out and, yes, called him a liar. I was then verbally attacked on the lot by another employee pointing out that I was buying a used car and that if it wasn't good enough for me I should be looking at a new car. This gentleman went on to say "You don't have to buy the car and we don't have to sell it to you".  I was astonished at what I was hearing, totally.

In life, when people who routinely get by with scamming the general public are caught, they become very defensive. This is exactly what happened at Mercedes of Seattle. They tried to lie and hide the facts but were caught in their foolish act as I am no stranger to purchasing cars.

Ultimately, I was called by the sales manager and told they wanted to "part as friends" but were not interested in selling me the car because the salesman was offended I called him a liar. Really? Perhaps it is unlikely that these gentleman encounter the truth since most people are routinely swayed by their blind tactics and greasy tricks.

At the end of the day I am so thankful that I was shown such disrespect and dishonesty. The next day I found the perfect car I had been looking for, $5000 less, at a much more professional and courteous dealership in Tacoma who earned my respect, trust, and business. Please visit Mercedes of Tacoma and avoid Mercedes of Seattle for any sales or service needs.

When a room reeks of snake oil and you could swear you were at a dealer on Aurora Ave, watch out. The snakes are everywhere.

Ovidio B. | 2014-08-03

I had a great experience working with this Benz dealership. I was preparing to move from California to Washington and I needed to have a car ready when I landed in Seattle. They were very patient and helpful in getting me everything I needed to make the process painless. I picked up my car yesterday and it took less than 30 minutes. I will do business again with them in the very near future!

Andreas V. | 2014-06-19

I had a very good experience buying my vehicle from Mercedes-Benz of Seattle. The dealership is impressive and the people who work there are a pleasure to deal with. When there was a minor issue  with the vehicle (battery), the sales manager and service department went out of their way to correct it. I would recommend them.

Rahman C. | 2014-05-07

I purchased a certified pre-owned Mercedes C63 AMG from the Mercedes-Benz of Seattle. My sales person was very friendly and made the purchase process quite easy. Unfortunately, it is the rest of the dealership staff that is so dishonest and lacks even a shred of a professionalism. The finance manager told me that I was purchasing GAP protection through the lender we were using, Alaska USA. I found out within a week of purchasing the car that the GAP was actually through Mercedes-Benz and I paid almost twice as much as I would have paid had it actually been purchased from Alaska USA (like I was told I was). I was very frustrated and upset. Prior to finding this out, I had been in constant email communication with the finance manager because I was considering purchasing an additional extended warranty. When I emailed him regarding my disappointment with this GAP deal, he never responded. I had re-financed my loan through BECU and purchased the GAP protection from them a few days after the initial purchase, so I wanted to get a refund of my previously purchased GAP protection. I waited a few days and then went to the dealership in person but Kris was not there. The finance manager in that day took all of my information and said she would have someone email me the cancellation form later that afternoon. I received no such email. After another few days I called and left a voice mail for the General Manager of the Dealership. He never called me back. A few days later I contacted my sales person, hoping he would at least be as helpful as he was when I bought the car from him. He was great. I received an email within a few hours from a finance person asking to complete the attached cancellation form and scan and email back to her. There was no attachment. I emailed her within ten minutes of receiving her email asking her to send the missing attachment. After three hours of no response I called her at the dealership. After telling her who I was she said "I was just emailing you!" I printed, signed, scanned, and emailed her back the form within a few minutes of receiving it. In my email, I asked her to kindly respond with what the next steps were so I knew what to expect and we could get this issue settled once and for all. She never responded. After several days of waiting, I sent her an email and CC'd the General Manager, the finance manager, and my sales person. The sales person called me right away, on his day off, to ask what was going on. Shortly after this I was called by the original finance manager. He said "I never misled you about the GAP purchase. You have to understand, there's always going to be a mark up." How is that the same thing? He told me I was getting GAP through Alaska USA when in reality I was buying it from Mercedes. He was very rude and seemed to be more upset that I had told others about this issue than anything else. Finally, two days after that, my sales guy checks on the status and forwards me his findings. It will be 4 weeks before I get my refund. It has already been 3 weeks since this refund request started. It would probably have been much longer, if I had not been persistent about checking in on this issue. Lots of great reviews on how nice the place looks and how great the sales guys are... but when you need something after the sale or want a refund of something they sold you as something else, good luck. Based on my experience so far, I expect to not be contacted over the course of the next 4 weeks and have to call them again to find out where my check is. I will never buy anything from this dealership again.

Sammy W. | 2014-04-07

I had a great experience purchasing my SUV.  They searched all over for the specific one that I wanted.  I didn't have any bad experience with the salesman and The experience wasn't terrible. I knew what I wanted and the price.  The service department is exceptional too.

Joseph M. | 2014-03-20

I just had the best experience purchasing a car at Mercedes Benz of Seattle.  We found a great car and couldn't be happier.

Just ask for Brandon Kindle.  He a world class person and the most helpful, obliging salesman I have ever worked with.  If you go with him you will be thrilled with the deal and the service doesn't stop after the sale.

Their finance director is Troy and he gave me some valuable advice the title.

All in all an amazing experience and we are thrilled with our SLK!   Thanks, Brandon!

Anak U. | 2014-02-25

After I had the worst experience at Mercedes Benz of Lynnwood, I decided to change my dealership to Mercedes Benz of Seattle and has been really happy about it. MB of Seattle is a lot better than MB of Lynnwood. The service people here are nice and knowledgable. Also, they always gave me a loaner car while my car was being serviced. Plus, the loaner cars are Mercedes Benz!!  MBof Lynnwood always gave me a Dodge or Chrysler.

The most important thing which make MB of Seattle great is that the staff here are trustworthy and sincere. They take responsibility for what they do wrong and make it right!,unlike MB of Lynwood, the staff there always try to deny their mistakes and lie to me.

Yesterday, when I picked up my 2014 E550 after it was serviced here. I found a deep scratch at the rear bumper. I informed an SA about it. He had me talk to the service manager and the manager let me take a loaner home and promised me to take care of it. Today I went to pick up my car, the scratch is gone and looks like nothing happened. This is how the dealership should do to keep their customers. I will definitely service my car here and buy a new car here when I want one.

Latifa S. | 2014-01-15

The new cool space is better than the old one next door!

I love Phil Smart! Got my brand new little car from here 2 years ago. They customized it for you with super fast wait time. And kind of bummed when they closed down for a year! Darn it....

Now this cool new 3 stories of sexy machines & fun toys to check out while you wait for your service. The new building is cooler than a mall! I love it. Big airy space, great waiting area, separate service entrance!  Complimentary coffee, tea and water while you wait!

And if you buy your car from here, you get free car washes for life. While waiting for my car service today, I was shown a few cool new models to possible trade it in. My car is less than  2 years old but the non pushy-oh so friendly sales man almost made me want to trade into 2015 model right there. Well played mister. Well played!

Car washes & services nowadays takes over 45 minutes. They are crazy busy.  And if you have your warranty, most of your car problems will be covered under it. They will overnight your item/parts and call you when it arrive. In the mean time, you can get your car washed, clean, detailed, check out the new models and enjoy!  Oh and turns out,  if you are in Bellevue, you can get free washes at their partner places like Jaguar and Porche dealership! Thanks mr sales man for telling me this! Guess my car will be squeaky clean forever!

Steve R. | 2014-01-09

Salepeople were great and very helpful but when it came to signing the final docs the finance guy tried to hard sell me an extended service warranty which was BS. Told me he had to offer it because Mercedes made the dealership do it which is total bullshit because the warranty was from another company. Why don't these guys wise up? He even told me that in order to decline I needed to sign the document telling the dealership that I declined. I told him to shove it and would have called off the entire deal if it wasn't for the ales guy.

Paul B. | 2014-01-06

We went in to check out a new CLA a couple of weeks ago.
In person, the service was great. Cristian their quickly took us out for a test drive, and was helpful.
We then went home and submitted a quote request online on Dec. 22nd through Mercedes of Seattle as I'd discussed with the salesman. I got an automatic reply saying they'd follow up shortly. In parallel, I emailed Cristian to say I'd submitted my request, and sent a second email a day later requesting additional information.
Zero response. I figured Christmas may have played into things, so I emailed their general sales team to see what the deal was on Jan. 2nd. Now I'm at Jan. 6th, and still have heard nothing.
This was a very easy sale for them - but I'll be taking my money elsewhere...

Jillian C. | 2014-01-02

I forgot that I even went here a little while back (Aug 2012)...probably because I tried to block it out.

I dropped off my car for a routine maintenance (I think it was the A service, maybe B. Whatever) and used their shuttle service to get to work. Nothing out of the ordinary throughout the work day until it came time for them to pick me up to return me to the dealership to pick up my car.

I called, and called, and called. And ended up waiting well over an hour to get picked up. This was unacceptable. When I finally got to the dealership, I was offered a car wash as compensation. For an hour and a half of my time I will never get back. I don't think so.

I've since moved on to a much better dealership with the customer service that you would expect when you are spending hundreds upon hundreds of dollars there to maintain your vehicle every year.

Mark W. | 2013-12-08

I tagged along for the purchase of a vehicle. Having purchased a car 6 months ago and visiting multiple other luxury vehicle dealerships in the greater Seattle area, I expected haggling, rudeness, and the general "we're-better-than-you" vibe.

That didn't happen. From the beginning, Marius and his colleagues were fantastic, and we were able to purchase the vehicle for a reasonable price, and we were taken care of all the way through the process. Marius went out of his way and waited/stayed until 9PM to complete delivery.

The above and beyond moment for me came when Marius, clearly tired from a long day of work, still took 45 minutes to explain how to use every feature and option listed, 3 hours after they had closed.

Fantastic. I'd recommend these guys to anyone looking for a Mercedes.

Isaac C. | 2013-09-29

We wasted half of our afternoon here, looking at a car. I told them I had a trade in and what I owed and they said they could easily take care of me. When I got there, they barely tried. They were nice and courteous at first, but then when they started looking at my trade in, things changed. After a while, they came to me and said "give us $4000 cash or there is no way you can get out of your current rig." So we left. We drove up to Doug's Cadillac and bought a better rig with less miles, and was able to trade in our current rig and get a lower payment. By this time, someone at Mercedes sent me an email, then asking for a credit app. So I had to leave before they would even consider look at my credit. Sorry guys, Doug's got my big purchase because you wouldn't even try. Really lame salespeople.

Steven B. | 2013-09-16

John, the parts manager, went above and beyond to help solve my problem. Great customer service!

Adrian W. | 2013-02-27

They wait you to pay for everything, even you purchase an 110K benz. While the other location they did much better job, i think the management need to take a hit on that.

Jacqueline P. | 2013-01-30

I just leased a new Mercedes from Derek Bondo and I couldn't be happier. He was very informative and well knowledgable about the details and specifics on the Mercedes. He took the time to listen to what I wanted and provided A+ customer service skills. It's hard to find a car salesman that you can trust and who spends the time to find what you are looking for. I highly recommend Mercedes-Benz of Seattle. The entire experience was professional, friendly and pleasurable from the initial receptionist greeting to the final sale with the financial department.

Mikiah F. | 2013-01-28

Buyer beware - New Ownership has changed this dealership! Most reviews are when Phil Smart actually owned it and he deserves the praise. This new owner does not.

I've been meaning to write about my experience with this dealership so far. Let me start by saying I love Mercedes and all it stands for. That said, once the dealership changed hands at the end of 2012, I have had a less than desirable experience with this dealership.

1) When I was looking for a car, I was told that if I leased with them, I would get free car washes for the life of the car and also receive rides to the airport as part of a new service offering. I travel a lot so that meant the difference when deciding between them and the Tacoma branch. Who, by the way, came in $50 less a month and had the color I wanted. Then comes one day where I walked in and nothing was available anymore. I didn't get a "dear John" or a phone call at all. Needless to say I feel like I've been duped. Not only am I not getting car washes anymore but I've been told that the rides to the airport were "promotional" and for "a couple months only." That is NOT what I was told when I signed up and get the distinct impression that since it was in writing, the new ownership just decided to pull it.

If you combine all this with the fact that when I leave my car there for service (or when the airport service was available) I get frantic calls asking me why my car was there. Not exactly what I want to hear when I'm traveling. I also had issues with the salesman messing up my lease and making me come back to resign. Not a big deal by itself but in tandem with the rest, it adds up.

I have to say, this is my first Mercedes. My friend has one and just loves that car. He inspired me to get one and now, while I like the car, I am regretting buying through this dealership and am starting to realize that it was a mistake. At this point, I'm already in talks with my Girlfriend about moving to another brand of car once the lease is up. They had so many value adds in their favor and right now, I feel like I've been bait and switched and no one seems to care. I even wrote in to express how I felt and no one bothered to respond. Phil Smart was great... I want him back.

Meghan S. | 2012-11-18

I have received nothing but good service from these folks.  Even though I own a 22 year old car,  I'm treated like I just bought a 100k plus  machine.  I can't say enough about these people.

Andrew W. | 2012-10-12

The sales people here are quick with the rudeness.  Unless you're a septuagenarian expect the ol "diss then dismiss" routine.  I should have put on an old man suit before walking in there.  While on a test drive the salesperson actually insulted me a couple times.  At first I thought this person was joking around.  That was not the case as I was subjected to more derision until the end of the test drive.  This salesperson also knew virtually nothing about the vehicle itself.  They lost a big sale that day.  No matter.  They likely don't care.  So I don't care to give them any of my business.

Meaghan B. | 2012-08-12

Okay, did I ever picture myself, bi-color-mohawked and kid-in-tow, in a Mercedes dealership buying a car? No. Could I afford 90% of what's on their show floor? No. I choked when I saw the price tags on some of those cars. The thing is, Mercedes has taken Smart Cars under their wings and this is where you go to buy a (much cheaper, thanks - under 20K!) Smart Car. My spouse needed a commuter given our recent move and we wanted something that would neither break us on payments or gas mileage.

We got the full-blown Mercedes experience - chilled bottled water, coffee, snacks for my kid, offers for snacks for us, personal and attentive service that wasn't pushy. We met two or three managers and an owner. They pulled my (very dirty - it wasn't doing their showroom any favors) Subaru onto their floor to save me any more street parking fees.  They provided a toy car and some paper for my kid to play with, since we wound up being there a little longer than anyone planned (small mishap with a locked gate on the lot where they keep the Smart cars.) The finance officer was great and thorough and I never felt like I was being pushed into extra options we didn't need - they were happy to take my credit union's pre-approval letter without a second question on my desire to use Mercedes-Benz financing. Apparently, our new little Smart Car comes with 24/7 Roadside Assist through the regular Mercedes program, as well.

Go here, get a cute little commuter car with highway gas mileage that will blow your mind. If my experience says anything, see Phil Petty, he'll put you at ease and make everything go as smoothly as a car buying experience can.

nicholas c. | 2012-08-12

Excellent service.  I was looking for a specific car, and Sergey at MB of Seattle was extremely helpful.  He was very accommodating.  I ended up not purchasing here for reasons unrelated to these helpful folks.  I give them very high marks

Jeff W. | 2012-07-28

Wow these guys are awesome. I had to get my windshield replaced on my c63 amg after it got a crack on the drive back from Vancouver. Replacement time only took a few hours and they gave me a ride from/to the place. When I got my car back it was also totally cleaned from the inside and out (it was in need of a carwash pretty bad, but I'm lazy), and they reattached my garage door FOB thing exactly back where it used to be. Will definitely go back.

Dana D. | 2012-04-12

As good as it gets, but what do you expect when the cheapest car they sell is in the ballpark of $40k+.

Great service here, particularly when it comes to vehicle maintenance and service.

Can't go wrong with a German auto. Engineered to perfection.

Norris B. | 2011-10-25

Lisa Reager is my service manager.  In always receive top notch service from her when I bring my car in for scheduled and unscheduled maintenance.  She is uber smart, funny and knows everything there is to know about the Benz.  I've chatted with Phil Smart Sr. on a few occasions and he's very interesting and interested in my store experience, my family and how my business is doing.

Heather G. | 2011-10-14

Honestly, I wish I didn't have to write this negative review. But it's my own fault - I keep returning to Phil Smart to have my vehicle serviced and every single time, I have a negative experience. The negative experiences are typically because I have NEVER received my vehicle back in the time I was quoted. On this particular instance, I was dropping my vehicle off to have my windshield wipers fixed, and I was also offered a courtesy inspection because my warranty was about to expire. I was told it was quick and I'd have my vehicle at the end of that same day (Thursday).

Thursday afternoon I was told they had to order a part and it would be overnighted, so the work would be completed Friday end of day. I told the service person that it was imperative that it was done by Friday, as I had guests coming for the weekend that I had to pick up at the airport. On Friday, I was called at 3 p.m. and told that they 'forgot' to order one of the other parts they needed and now it couldn't be done until Monday. I was very upset, however I said I'd just come back and get my vehicle and bring it back on Monday. I was told this was impossible because "the entire dash had been taken apart". What?!! So I asked how I was supposed to drive my guests around all weekend and was told "well, we might be able to get you a loaner car." MIGHT be able to?  So after driving up there (I live nowhere even remotely close to the dealership) to get a loaner, I said I needed one large enough to be able to accommodate 4 people and luggage. There was no such loaner. It took them twenty minutes to get me a car, making me late for the airport. Since the car could now not accommodate my guests and luggage, I had to phone them while they were AT THE AIRPORT and tell them to take cabs. I was ASSURED my vehicle would be ready Monday.

On Monday, I did not hear a peep from them at all by 3:00. So I phoned and was told it would be ready at 5:30. I drive all the way to the dealership in rush hour traffic, gather my personal items from the rental, and am met by the service rep, who tells me "I have bad news." Really? Really? This is not how you greet a customer. My vehicle is STILL not ready and no one bothered to call me so I drove all the way there for NOTHING, missed a class, and still no vehicle.

Finally on Tuesday I get my vehicle back. No service rep anywhere in sight, but I'm told I have to pay six dollars a gallon for the gas I used in the loaner car. Gas which was wasted driving to the dealership to pick up a vehicle that was not ready. I didn't WANT a loaner car in the first place, my own car was only supposed to take one day. So I was forced to have to have a loaner for four days. Over WINDSHIELD WIPERS. And now I have to pay for the gas.

The woman at the counter upon checkout told me (after my repeated insistence, it was not offered immediately) that she would charge me regular rates for gas and wouldn't charge me if it was over $10. Seriously? I appreciated the gesture and she was nice about it but it wasn't like the tank was empty - it had 7/8 of a tank when I left and a little under 3/4 of  tank when I returned it. I think Phil Smart could have eaten this one in the name of customer service. I also had to ask her about the warranty inspection results because no one ever mentioned it to me. I'm not even sure if they did it.

Lastly - when I get my car back - everything in it has been moved. CDs not where I left them, things moved out of the center console, things moved to the trunk, papers shifted in the glove box, all the preprogrammed settings for the seats were erased, and the plastic covering was still left on my seat. Sigh.

This was really the icing on the cake. Every time I go it takes DAYS to get the smallest thing done. And the last couple times I've gone there, I end up having to come back the next day because whatever the problem was that I brought it in for is not fixed. (Brakes still squeaking, etc)  I should have learned my lesson long ago but this was the last straw - I'm not coming here anymore. It's just too much of a hassle.

Alaina W. | 2011-08-19

A few Sundays ago, I walked out of Zero Zero with hair that wouldn't quit to a car that wouldn't start.  

After trying it a couple more times, the reality set in that I'd have to find someone that could jump me. I went back in to Zero Zero to see if anyone could help, but everyone there had walked. (Yay Green!) I called a couple places to see how much it'd be to have a tow truck to come jump me... they wanted $60+. What? Wow. No.

After asking a couple passersby if they could help (nobody had cables), one of them suggested going to the "car dealership" up the way. Well, you know, good idea, pal. They probably do have--- wait. THAT dealership? The MERCEDES dealership? Yessir.

What's the worst that could happen? They say no. Alright. I'll give it a shot.

I walk in and am promptly greeted by the receptionist and a gentleman named Phil. I let them know that my question is a bit random (though not really) and I unfortunately don't have a Mercedes, but I do have an early model Camry that needs to be jumped. I asked if anyone could help and was told that they'll see what they could do for me. Very nice.

As I waited, I was offered water or coffee. I was fine, thanks.

A couple minutes later, I was informed that another gentleman would go back to my car with me to jump it. OH MAN! THANKS!!

Bright, the gentleman with the hand-held jumper, walked back to my car with me and worked his magic.

It was a blessing to be helped out and treated so nicely without the intent of any business. If I am ever able to buy my dream car (G55 AMG), there is no question where I'll come to purchase it!

Janet O. | 2011-06-26

It was one of those days where you're ready to get to the airport, fly home and just be done with your week already. But circumstances or this time a flat tire tried to stop us.

Gas station would be the first choice right? Yup! Guess what? The closest Shell station who btw offers free air was down that day.

We spied this Mercedes Benz shop by accident and we were welcomed by this really awesome guy Jason. He went all out and helped us. Running around looking for a portable pump and loading that damn tire with precious air. FOR FREE! Plus a super understanding attitude!

People in Seattle are generally really nice but this one is beyond nice. This act was very human. The desire to help someone who's really running late for a 3:50 flight at 2pm!

Jason I hope you read this and I hope that the management read this too. Sitting in the car while Jason was running around I noticed that this place is really clean. A sign outside the roll up door says it will open when you pull your car forward. As you drive in you will eventually end by the service advisors area. That's where we met Jason.

Super service Jason! We will say hi when we get back to Seattle. Keep it up!

Adam D. | 2011-06-24

I love Phil Smart Mercedes.  It is convenient.  The shuttle driver knows every customer.  They take car of things in a time and cost effective manner.  Their honesty is what I love.  I will miss John my former service team leader... But the new guy John is also really a great person to work with.  They just know customer service!  I would recommend them to anyone with a mercedes or looking to own one!



Sheila D. | 2011-06-13

My husband took my car in for scheduled maintnance a few months ago. The service advisor told us it did not need this service until another 5k miles. She was so honest in telling us this. I will definitely take my car for service to Phil Smart when I am in Seattle.

M M. | 2011-03-24

Treatment here was great!

Derek A. | 2011-02-16

We bought a GL350 Bluetec from Jimmy Davidson at Phil Smart in 2009.  When we first met him, he searched the entire country to find us a car, but it was the end of the model year and there just weren't any available.  He is the best salesperson to work with - he works hard to find the vehicle you want with the features/colors/etc., that you want and doesn't pressure you settle for something the dealer has in stock.

He has done an awesome job following up with us post-sale and always makes an effort to see us when we bring the vehicle into the dealership for service.  If we were in the position to by another vehicle, we would not hesitate to call Jimmy, because he would find us the vehicle we want and get us a great deal in the process.  If you live in the Puget Sound area and are thinking about a Mercedes Benz, Jimmy is your man!

G K. | 2011-01-06

I bought a new 2010 C300 from Phil Smart. Alan and John are great, they were helpful, professional and patient. They weren't pushy at all. And they helped me out with everything, definitely a great experience. If you are in the market for getting a new or used car make sure you check them out.

erik s. | 2010-11-26

I was looking to buy a SUV.  After driving all around town looking for a good deal, I ended up at Phil Smart.
Very friendly staff, test drive was good, and they beat all other dealers price.  The service manager Jason Kim was extremely helpful in getting the car detailed and couple of minor things fixed while get got a loaner car.    I would send anyone that wants to buy Mercedes to Phil Smart.

Ez M. | 2009-10-29

A class act. Phil Smart comes out and says hello if he's around. My service experience was, hmmm, less-than-stellar. But after several visits, they were able to address my warranty issues -- would have rated 4 stars if not for that. The loaner cars are always spotless and practically brand-new. Staff is pretty decent... for the West Coast anyway, which isn't particularly known for its outstanding customer service.