First National Fleet & Lease in Seattle, WA


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Specialties

Family-owned and operated, First National Fleet and Lease sells quality used cars for less.

Established in 2005, we offer special, finance deals for used vehicles in the Seattle area. Our large inventory includes domestic and foreign cars, trucks, and SUVs.

At First National Fleet and Lease, if we don't have what you want, we can locate the perfect vehicle for you, your family, and your lifestyle. We always go the extra mile for our customers.

We take care of our customers after the sale. It's just that simple, we treat our customers like they are members of our family. When you're looking for your next, new-to-you vehicle, visit First National Fleet and Lease. We look forward to getting you in the driver's

History

Established in 2005.

We have sold vehicles with integrity and a simple philosophy: to treat our customers just like we want to be treated, since 2005. We make it our mission to be the absolute best in all we do because excellence has no competition. Since everyone is treated like they are a member of our family, the ownership here has built a foundation of thousands of happy customers to ensure our continued success.

First National Fleet & Lease


Dealer Info:


Phone(s):(206) 456-4425
Address:12800 Aurora Ave N, Seattle, WA, 98133
  • Monday: 10:00 am - 8:00 pm
  • Tuesday: 10:00 am - 8:00 pm
  • Wednesday: 10:00 am - 8:00 pm
  • Thursday: 10:00 am - 8:00 pm
  • Friday: 10:00 am - 8:00 pm
  • Saturday: 10:00 am - 8:00 pm
  • Sunday: 11:00 am - 7:00 pm

Reviews on First National Fleet & Lease

 
Joleen M. | 2015-04-04

We initially attempted to contact a sales person regarding a Grand Prix that was listed by them through auto trader. When we finally heard back (4 days) we were advised the car was at their Lakewood lot (1st clue this would be bad). We went to look at the car, what a hot mess!!!  Even though we were told it was in great shape. We are talking not even the same car that was in the pictures type bad. As we were getting ready to leave we saw another car that was in the price range we were looking for. Long story short we didn't have the full amount of cash on us for the car. We went through the whole financing rigmarole and decided it would be better credit wise to finance the remaining balance through a bank and pay it off through them. After a month of no phone calls, letters, anything I sent in a partial payment so I wouldn't be held for non-payment but still waiting on a bank (I hadn't gotten my plates yet either, again no call). I spoke with Heather the "finance manager" who was not only rude but wrong. We had agreed to go through the bank for a credit boost, she incorrectly filled out paperwork to begin with, lied and said nobody would finance me when well this isn't my first rodeo and I KNOW I would've gotten some communication from a bank had I been denied. The only letter I got was saying my credit request had been "withdrawn". At which point she tells me that Sean the "general manager" is going to contact me about it. He again calls me a liar and they own the car so what am I going to do. I guess they don't honor what is talked about during the whole process of signing paperwork. He has assured me he will come up with a piece of paper that I signed saying I would pay the total on a certain date, which doesn't exist, and that the finance paperwork for the financing bank "doesn't count" which is what I did sign. And he has to "look up" the receipt for our down payment (80% of the price of the car) to make sure  we paid what I'm saying we paid. If he remembers so clearly then why the need to look up anything??  I suppose had I wanted to be rid of these rude individuals I would just go pay the balance but it's the principal of the matter that people are shiesty. If I wasn't busy worrying about my dad who's dying of cancer and trying to help him at the moment!!  His health and welfare is more important therefore that's what I'm going to worry about now. Not people who are trying to get around valid signed documents. Unless you want a run around, and you WILL get one, from these people. I can completely agree with all the other reviews and if I had been thinking I would've read them prior to this whole situation. Buyer BEWARE!!

 
Leah F. | 2015-02-08

I have a mixed opinion about this place. Let me try & be as specific as I can.

I didn't get the chance to shop around, went into here with a certain criteria set up but they couldn't meet that so I was tempted to walk out but they insisted on working with me to find something just as equal to what I was looking for. I appreciated the fact they were willing to work with us however, not being able to shop around I almost feel like I could have done better.
I have very poor credit, wasn't even sure I could get approved for anything, but this place worked their hardest to find me a loan. I finally got approved but didn't have a selection in vehicles, it was the 1 vehicle or none at all. I spent 7 hours here that day and at this point was already about 2 hours in and basically just said eh whatever I can get is better than what I have so I just accepted the vehicle they had in stock.
They gave me a great trade in value for the used car I came in with so that was nice. However, I am about 2 weeks in with this new (to me) used SUV and I have had to put money into it so far. Right off the bat before we left I noticed the tire air pressure light was on, they said ignore that and it would go away but after feeling the tire, it was obvious it needed air, you would think they'd check this for me before leaving but they didn't. Mind you this car was as is, no warranty (yuck). Then within a day of driving it the change oil light came on as well as the service brake assist needed service. So I got the oil changed only to find out that there is an oil leak. Then I find out the passenger fog light is out. So at this point I have spent about $140 just for the oil change, new tire valve caps, fog light & the dye to check where the oil leak is coming from. I am afraid of how much it is going to cost me to fix this oil leak. I've also since noticed that the vehicle has several very bad scratches in the windows & windshield and there have been random pieces falling off inside the vehicle. It is obvious that whoever owned this vehicle before me had a dog because no matter what I do I cannot get rid of that nasty wet dog smell. I know that when you buy a used vehicle, it is going to appear used, but for a price tag of a little more than $18,000 and the fact they have a service shop on site, I would get a little bit more bang for my buck. I also had to buy a duplicate key which cost me another $165.00 and the key they gave me is already falling apart.
I'd say overall this place seems to have decent but not great staff, they took a long time to get me my vehicle done & the vehicle I received seems of needed work before I even took it home. In the future, I will choose another dealership for my car needs & would I recommend this place, maybe for their good trade in value but thats about it.

 
Taylor E. | 2015-01-31

John,

Would you mind giving me your email,  and I can send you an email?  That way I can go over more in depth about the situation.  I can also send you the text messages.

Also, it was definitely not from cars.com .  They specified that they worked for your company.  I never actually spoke with someone on the phone, just got voice mails.

 
LaceyLavender C. | 2015-01-21

Was waiting to review this place until I could get a comprehensive evaluation of the car I bought here so I could see what I REALLY got for my money. Turns out, the 2008 Nissan Rogue I purchased here last week is exactly what they said it was, a great car in excellent condition. Was a little skeptical due to all the stress they put on the fact that the warranty had expired and I was purchasing the car "as is", but they weren't hiding anything about the condition. Ghannie (sp?) was really nice, really helpful, and I think I got a good deal on the price. Coming in pre approved with a loan from my bank helped expedite the process. Only reason 4 stars was because the manager guy took forever with he paperwork and got sorta pushy when I said I didn't want GAP protection or any of those random extras they try to tack on last minute. Make sure you know what you want going in and what questions to ask. Ask for Ghannie, tell him I sent you.

 
Olivia J. | 2015-01-19

Bought a 2012 Dodge Avenger for my son and it was a good experience for us.

 
Xavier F. | 2015-01-17

I love these people! I bought my RX8 there in October. They took my protege as a trade in even though it had some serious body damage. It was a painless and fast transaction..

After three months the engine blew and I was fighting with the warranty company who didn't want to pay for it or a rental. After calling Jennifer at the dealership in a panic she fixed everything. She assured me that I wouldn't be responsible for any of the cost and they even gave me a loaner to drive while my car was being fixed. She stayed in contact with me the entire time and even gave me her cell number while she was on vacation if I needed anything. It's rare to find a place with good customer service and these guys are great!

 
Lora S. | 2014-11-09

I recently bought a car from a salesman named Anthony Black - a really nice, polite guy. He had a very professional appearance and manner and he took his time to make sure I found the vehicle that I would be happy with. If you are looking for a car at an affordable price minus a lot of sales pressure, this is the place to go.  Ask for Anthony - you won't be disappointed.

 
Malissa T. | 2014-09-12

I called to ask if they could give me the information about a car that they posted on Craigslist and the guy literally answers "sorry I can't, I'm a rude jerk" so I hung up. I for damn sure don't doubt that he is and that they are worth your time.

 
Sami A. | 2014-06-13

Had such a great experience the first time, The staff at first national fleet and lease were extremely helpful and mindful of our time. Decide to trade my old Van and got my new SUV.

 
Bobbie M. | 2014-04-03

Can I be mad that these sales people are hustling to pay their bills? No.

But I can warn the public to go elsewhere if you're trying to get a car.

Don't get fooled by their financing plans. Seems like they want to help you, think again.

Let me put it into perspective for you: I bought a Volkswagen from them, low down payment, worked with me all day to get a loan - Won't give the salesperson's name because he was actually good at customer service. But the downside and most important part of all this is that 8 months later, I Kelly Blue Book the value of my car...

My payoff? +$13k

The KBB Value? +$8k  --- A 5K DIFFERENCE??

It was my mistake to not use my better judgment and be patient, wait, save money. I'm now in a deep hole searching to find ways to get out of my lease.

Faith in humanity, denied.

 
Ron L. | 2014-02-12

Great place to buy a car!!
I have much less than good credit and had been to many lots, only to be disappointed by promises over the phone of " Loan approval " that just dragged me in. A friend that had been through the same ringer recommended 1st National so, I gave it one more try. I ended up getting an awesome car with a fair A.P.R. and a payment I could afford.
KEEP UP THE GREAT WORK FELLAS!!!
If you're getting frustrated, don't give up.
Call 206-713-0233 and give'em a try.

 
Katherine D. | 2013-11-13

I recently bought a 2005 Kia Amanti here, and I couldn't be happier with my purchase. This is not the slickest, most posh dealership, but the people were kind and fair. Ask for Cat or Mike - they took good care of me. I didn't just throw caution to the wind buying my car; I took it to my trusted mechanic for a thorough checkup, and you should always do your homework and all that jazz buying a used car, but I found this dealership to be very upfront, and the price was great.  I'd buy here again and will recommend them to my friends and family.

 
Chef K. | 2013-10-20

So I have been doing some digging on first national. this is for all those ppl writing these so called good reviews. here is there Dunn and  Bradstreet  ratings.

PAYDEX® Poor 10/01/2013

Delinquency Predictor Class Poor 10/20/2013

Financial Stress Class Poor 10/20/2013

Supplier Evaluation Rating Poor 10/20/2013

D&B Rating N/A 10/20/2013

know who your doing business with people.

 
Malatesta W. | 2013-09-13

I just bought my 2nd truck from them.
My first truck I bought was a 2003 Nissan Xterra.
I stopped in to see what they had, and at the time I was looking for a Suburban or Tahoe, They had a few but I just wasn't in to them.
Then I saw the Xterra.
I thought it was going to be out of my price range but they worked with me to get it to where I thought was a fair deal.
So It ran great the whole time I owned it.
But, Over time  I needed a bigger truck for work.
I din't want to sell my Xterra but times change.
There is nothing wrong with it and it is probably on there lot right now.
Go buy it!!!
It's a great truck!

Anyway I traded in the Xterra back to them.
I had my lowest I would take number in mind for my truck and what amount I wanted to finance to get my new 2004 Chevy Suburban.
I was at $125.00 per month and at the end it was $131.00.
And it was financed through Wells Fargo and will help build my credit. :-)
But at the end of it all I ended up getting the deluxe extended warranty.
So my total now is $181.00 per month.
Not A bad deal to know that pretty much whatever happens I'm covered.
That's a great feeling when buying a used car.

I will continue to trade and buy with them in the future.

Go buy my Xterra!

Scott M :-)

 
Brooke H. | 2013-06-17

Beware. Beware. Beware.

In October 2012, I made a terrible, regrettable decision and bought a car from First National Fleet & Lease.  I had recently been hit by someone and it totaled my car.  After a week or so, I just wanted to get a car. I took a day off from work to go shopping.  I was very excited to finally have a car again.  

My salesman was named Chris.  Chris and I made an agreement to have the shaking steering wheel fixed, the horn fixed, and a working stereo put in.  It was over a month and a half before these three things were fixed.  A month before I got to drive my car.  Chris would call every few days with excuses, each getting more ridiculous than the last.  

After a few weeks, he offered me spare car to drive in the meantime.  He insisted I take a Cadillac, even though I did not want a giant car.  He tried to convince me he was "hooking me up".  I was so fed up with the situation and this person that I just took it so I could leave.  He gave it to me with no gas.  I ran out of gas on the way home, had to walk to a station and purchase a gas carrier.  

I had the Cadillac for about a week, when I finally received the call that my car was all fixed.  Chris insisted he drive it to me, and trade me for the Cadillac.  We met at a nearby Safeway.  Chris brought my car to me with no gas.  I returned the Cadillac to him with very little gas... as there was none to begin with.  I started to fill up my car at the Safeway gas station, while Chris literally begged me to give him gas money for the Cadillac.  He insisted he forgot his wallet.  He made some empty promises about paying me back and getting my car a free wax and detailing for the troubles (obviously this never happened).  

From there even more unfortunate events occurred.  

Chris never reported to the company that I was using the car during the previous week, or that I returned the car.  During the time I was using it, the company had reported it stolen.  I could have been pulled over for "stealing" the car.  I received calls from management a week after I returned it asking if I had it.  Chris apparently took the Cadillac for his own enjoyment. They finally found it abandoned at a hotel.  Chris was fired, but that didn't exactly give me anything in return for this increasing nightmare.  

I have to admit that I was extremely laid back and patient with this disaster.  I just wanted it to be over.  I kept hoping that after THIS event it would all be over.  I told myself that way too many times.  All First National did for me was refund me for the gas money I gave Chris, and paid for the license fees.  I will be kicking myself for years for not demanding more.  I will be kicking myself for years for every purchasing a car from these this awful company.  

After over a month of waiting to get my car, my car's steering wheel was still shaking.  As you might imagine, I went through hell trying to get this fixed.  It ended up being four new tires to resolve the issue - First National would only pay for two.  

9 months later, I finally took the car in because of months of extremely screechy brakes.  Auto shop tells me unfortunate news:
Brakes looked like they were put in by armatures.  No grease was used - missing parts.  I have absolutely no doubt that First National put in the brakes "extremely sloppily".  In order to fix the noise, I would have to order all new parts and have them completely reinstalled.  They also found that the water pump was leaking.  When fixing that, they discovered that the thermostat was rotting.  $1,200 later (no thanks to the useless warranty) I am very worried of what else was put in by First National.  

I traded in the car two weeks ago and I cancelled the warranty through the warranty company itself, as it directs you to do via their website.  I received a letter from them that did not contain the highly anticipated prorated refund check, but a letter saying they sent the refund to the dealer and instructed me to contact First National for the refund.  I immediately felt nauseated.

I cancelled the warranty two weeks ago and am still trying to get a refund for the warranty from First National.  They are extremely good at transferring your calls to numerous people, all of which don't pick up and all of which NEVER call you back. But it wouldn't really matter if they did, as nobody knows any answers.  They are the rudest, most unhelpful people I have ever dealt with, and I hate to imagine what sort of hellish experience I will have to endure to get my refund.  

I would only recommend First National to my worst enemies... and maybe not even then.  Be smarter than me and stay very far away from this place.  Regardless of the little secrets I heard from various salesmen (involving making special arrangements for drug dealers and other various sketchy and questionable activity), I would still be extremely cautious... because everything that can go wrong with a car purchase WILL GO WRONG at First

 
Trisha F. | 2013-06-11

I am really sad to post such a bad review because we so badly wanted our purchase to work out fabulously... Well one month after a stressful purchase (we had to drive back and forth a few times because the first few contracts were no good and had to write up new ones) :/ anywho... One month later, our transmission is failing & according to Nissan it's only a matter of time before its completely gone. My husband has been trying to reach someone at this dealership and has had NO luck or much help! We just want them to make this right. I get the feeling these people do NOT care about their customers after the deal is done. I will be updating this review once my husband gets a chance to speak with these people and or a lawyer/BBB/etc. etc. Until then please please please be careful and perhaps look elsewhere and listen to those yelp reviews!!

 
Darek M. | 2013-05-08

This was my first time buying a used car and I went in with many a trepidation. You hear so many stories of what buying a used car can be like. The staff at National Fleet and Lease were phenomenal from start to finish. I felt no pressure to make a decision and really felt that they would not be happy unless I was satisfied. JR, Bill, John and their staff went out of their way and I walked away super happy with my low mileage Toyota. Highly recommended

 
April B. | 2013-01-18

If I could give a 0 I most certainly would. This is the worst customer service I have ever dealt with!! The way they speak to people is offensive and I would never recommend this place to even my worst enemy. The car I bought there I fortunately have not had too much trouble with but have NEVER been treated worse than anytime I have called after the sale. The warranty was a joke and a waste of money, I will be speaking to their manager. Juan was rude and disrepectful as was Stephanie. Do not buy a car from this dealership.

 
Cheryl E. | 2012-12-13

Recently we purchased a new car from First National and our experience could not have been better. We really needed a car, but our financial situation was difficult at best. They had several cars to choose from that fit our needs and the personnel were knowledgable and friendly and worked hard to get us into the car we wanted. We would not hesitate to recommend them to our friends.

 
Elyse M. | 2012-11-13

I have purchased two cars from these guys. I am really quite surprised by the reviews.  Let me tell you about my own experience.

The first one was about 5yrs ago.  I was looking for something sporty.  They showed me a nice little Acura and were not at all pushy when I said that I wanted to keep looking.  When I came back a few days later to buy, they were efficient and gave me a great price.

The second time was after a few kids and dogs that don't fit into a sporty little Acura.  I was in the market for an SUV.  They had plenty on the lot in good shape for under local market value.  I left with exactly what I wanted.

 
Don B. | 2012-08-23

I drove here today and parked in the parking lot with all the other cars that were being sold and after 20 feet this fat guy yells at me that I parked in their driveway. There were plenty of other guys who were working that could have told me not to park there yet this guy "YELLS" at me! So I walk back to my car and call him a rude asshole and when my dad gets in the car this guy brings his sons to come confront me saying "Did you call me an asshole" As if I wasn't saying it loud enough the first time. I then explain to him why he is an asshole because you know yelling at people who are there to purchase theirs is rude and makes one an asshole.

What's funny is this same salesman parked right next to my car moments after I had left?!?! We were in the same lot?!?! I really have no idea what this guys problem was but don't go there, they might yell at you for not wiping your feet before you walk on their pavement.

 
Alexandrea P. | 2012-08-05

We stopped in today and I had 3 vehicles in mind, a Caliber, an Impala and a Malibu, all that they seemed to have.  Well, the Caliber I wanted to look at wasn't even there.  Go figure.  It wasn't even at their little dinky backlot...  You know, the one where they keep all of their older cars?  The Impala they had was listed online at 14.9, but when I asked about it, I was told it was 18.9.  Um, that is a significant difference.  So, the malibu I looked at and test drove seemed to be very nice, but, since the Impala had a sudden drastic price change, I wanted to make sure that the price online was still the same.  

I just wanted the sticker price.  This "sales manager" from their smaller lot wouldn't even tell me a basic number.  He decided to beat around the bush for a while about an origin of loan or point of finance.  When he wanted us to run the numbers,  I decided to walk out, my husband gave them the "yeah, we'll be back." routine.  I am not going to let you run my credit and then come back and say the car is 18 Thousand or some bogus baloney like that.  I won't go back and I wont suggest them to anybody.

Tip for your sales guys, especially for Louie Anderson there, don't use the term "retard" to refer to other customers, or hypothetical customers.  Don't talk about your "playboy sales" days.  We don't care how many magazines you sold, you aren't selling me a subscription, you are selling me a car.  Please, don't refer to yourself as "Big Daddy."  That makes you sound so sleazy, it's ridiculous, I mean, I can't imagine anybody calling and comfortably asking for "Big Daddy

 
Katt S. | 2012-07-09

My husband and I bought a car from National Fleet back in February 2010. Our experience was much less than positive. When we took it to a local Kia dealer for an inspection to see what it needed, they laughed at us and told us we shouldn't have bought the car.

A few months ago, we went back to that same Kia dealer for a key replacement, and the guy who helped us said that National Fleet was great. He said they always bring their cars in after a trade-in and make sure they are in good condition for sale. We were a bit puzzled by this considering our bad experience with them.

Recently, the new owner of National Fleet contacted me, asking if he could do something to improve our opinion of his business. Neither of us was convinced that he would really make up for our prior experience. We were quite mistaken.

Just today, my husband took the car in, and talked to JR (the new owner) for a while. He and his staff worked hard to turn what had been a bad experience before the new ownership into a positive one. It's clear to both of us that he wasn't just doing the bare minimum to placate us; he really went above and beyond to make sure we were satisfied as customers.

We are both convinced that we will go to National Fleet first the next time we are looking for a car to buy, and now I feel confident recommending them to anyone.

 
Lexie R. | 2011-12-16

Do not go to this dealership!!!! I purchased a car from this place and they have still not payed off my car and it's been 3 months! They are ruining my credit over $92.03. I went in 2 months ago when I got the first notice and showed them the paper work and they said they would take care of it. Here it is 2 months later and still have done nothing. I'm going to have to contact my lawyer. The car I got wasn't that great, has some problems but I wouldn't trust them to fix it. DO NOT GO HERE!!!!

 
Julie H. | 2011-06-27

AS OTHERS HAVE SAID...DO NOT BUY A CAR FROM THEM!!
I went in on a Sunday, late afternoon, and found a very nice, older model Mercedes.  Despite insisting that I would come back tomorrow, I was "rushed" into the purchase.  I made sure that I had 24 hours in which I could have the car inspected.  Best thing I could have done.  
Despite appearing to be in good condition, the car had MAJOR MECHANICAL ISSUES.  It cost me $200 to find this out when a little bit of honesty on their part might have gone a long way.  Repeated questions on my part were met with assurances that this car was a bargain, but clearly they were being less than honest.
Juan, the finance guy, was very nice.  However, I feel scammed by the rest of the crew.  
Car returned.   I will not go back.  You shouldn't either.

 
Brandon B. | 2011-06-07

After seeing these reviews online, I was extremely nervous to purchase from these guys, but they just had too good of a deal to pass up.  My sales guy, David, was great.  Him and the rest of the employees were very accommodating to our situation. I would not hesitate to purchase from these guys again.  So far the truck I purchased has had no problems either.  I would recommend these guys to anyone.

 
Angelica A. | 2011-05-10

BUYERS BEWARE -- THIS PLACE IS A SCAM.

I had asked for a refund on my warranty (long story) because there were too many loop holes on what they covered and I ran in to some big repairs. They told me they would cut me a check based on a prorated amount. When I asked for an itemized deduction in writing the office manager Trudy said she'd give me a copy of what the warranty company sent and that was all she could do.

When I arrived, Mike approached me and asked if I needed help. As you can read above I DO NOT want any help from him. He prompted for my name and I told him it was Angelica. He then knew EXACTLY who I was and started to talking to me about the "bad review" i wrote. He's like, "The problem is blah blah blah" I interrupted him and told him I was there to see Trudy.

She was very sweet and unfortunately had to experience the brute of my anger. They cut me the full refund amount (but I had to badger them for it). My opinion remains that their business practices are terrible. Mike is RUDE and the place is a scam... Unless you go in with guns blazing don't expect anything remotely close to a pleasant experience.

 
Erik S. | 2010-12-02

DO NOT DEAL WITH THESE SCAMMING JOKERS!

Tried to sell me a car they couldn't "find" two visits in a row; they DID NOT even HAVE the car they advertised on CL.

Raised the price by $1000 overnight. They did return to the original price after speaking with 3 people. For the fake CL ad car they did not have.

Scammers! 0 stars! Spend your money elsewhere, like at a PRIVATE SELLER!