BMW Seattle in Seattle, WA

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On this page you can find detailed information about the company BMW Seattle in Seattle, WA.

The following is provided current addresses and telephone numbers of all branches car dealer BMW Seattle, and using the card, you can easily locate it visually. Also on the page provides information on dealer BMW Seattle in other cities in the Washington.

BMW Seattle

Dealer Info:

Phone(s):(206) 328-8787
Address:1002 Airport Way S, Seattle, WA, 98122
  • Monday: 8:00 am - 7:00 pm
  • Tuesday: 8:00 am - 7:00 pm
  • Wednesday: 8:00 am - 7:00 pm
  • Thursday: 8:00 am - 7:00 pm
  • Friday: 8:00 am - 7:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: 11:00 am - 6:00 pm

Reviews on BMW Seattle

Sophie S. | 2015-04-15

100% awesome people. Real human beings, kind, funny, helpful, truly enjoyable to be around. Every person I interacted with, the woman at the front desk, the man I spoke with in the service department, the man who sold us our car, the man who helped us with the loan, and the man the stepped in to help us when he was out of the office. Totally awesome experience.

Aimee Z. | 2015-04-02

This review is for their SERVICE DEPARTMENT.

My rep's name is Josh Logan. He is extremely efficient, straightforward, and understands the nuances of how the 135i works (and doesn't work). He also called my extended warranty company for me so I didn't have to worry about it. This saved me a lot of time and headache. He gave me some discounts on my brakes because my maintenance tab was going to be so insane, and I ended up only have to pay 50% out of pocket. Now, of course, I should also thank my warranty company (Thank you National Warranty Corp!) because they paid most of my $1200 gasket leak (my tab was $36 on that). It any case, it was nice with me not having to bother with all that calling because Josh did all the calling for me.

The dealership itself is also easy to work with. The loaner car process was hassle free, and everyone was very pleasant as usual. I am rolling my eyes at repair and maintenance fees, but that has nothing to do with the dealership. I can't complain about what I got myself into.

I like working with companies that are efficient and don't get caught up in paperwork and red tape. I feel like BWM Seattle has proven to be one of those companies, and I very much enjoy working with my rep Josh.

Even though I live in Lynnwood / Mukilteo, I don't mind driving across the state to SoDo, because I think they're worth it, and I hope you have the same experience.

Darcy H. | 2015-03-14

You think the phone tree is bad? Meet the new service receptionist! Ugh! Thank God I saw my great service rep walking down the hall. If you have a choice, probably not, pick Suzanne.

Nan Hee S. | 2015-03-09

personally we had a great experience here . came to see and test drive a particular car my hubs was interested in. he liked it and landed up buying it...there started to be a bit of the back and forth lets make a deal game starting but it was late and we kinda just said this is what we want for trade in etc or we will just wait...well they agreed so the rest was cake. very nice location and showroom ...low stress atmosphere and there is a nice play area for kids btw . they had  the car we wanted and fife didn't and we also got a better deal then if fife had to ship the car in from out of state. maybe they do higher volume so they keep a better selection available? anyway was worth the drive for us! purchase went very quick and smooth nice

Singto K. | 2015-03-03

We had a wonderful experience with Karl Enemark of BMW Seattle.  We were impressed with his energy and enthusiasm from the beginning to the end. He made one of the biggest purchases of our lives so far the smoothest big purchased of our lives. I'm an excitable person and I felt throughout that Karl shared the same genuine excitement along with me.  We'd recommend Karl to anyone in a heartbeat, he's a good guy and you'll receive the Ultimate BMW experience through him! It's not a coincidence that he helped other family members of ours purchase their Ultimate Driving Machine, he's that awesome.

Andrea Marie B. | 2015-02-28

After driving all the way down there at 5 pm on a Saturday I find out the car I wanted was sold an hour earlier. I get home and find out they had another Mini Cooper but didn't bother telling me "Hey we have another mini convertible" so I guess they didn't really want to sell cars today. I won't make the drive there twice.

Omeed S. | 2015-02-28

We had an amazing experience with Wyatt Stoppard of Seattle BMW Service department.  Wyatt took great care of us, was professional, friendly, honest and went above and beyond our expectations to take care of our car and make things perfect.. Thank YOU Wyatt! we have found a new home for our BMW to be serviced.

Brian M. | 2015-02-24

KARL ENEMARK is the ultimate professional - energetic, positive, personable and efficient with our time.  BMW Seattle had the exact 2015 X5 in the showroom that we were looking for and we purchased it for a fair deal.  No games, no nonsense, just great follow up, great customer service and attention to detail.  

For a great car buying experience I would recommend Karl Enemark and BMW Seattle -

Brian MacWhirter

Julia H. | 2015-02-06

I was very impressed by my new-found FOREVER BMW representative, Andy Chau!!! Andy gave us impeccable customer service. I called Andy, told him what I was looking for and what I wanted to put down and the payment i was looking for. He got me EVERYTHING that I wanted. He was so EASY to work with. I am so glad I met him and will refer EVERYONE on my ViSalus team to go see Andy!!!

When I got there, all the paperwork was already filled out as I had already filled out the application online, sent in license and insurance and made a deposit over the phone.

Andy was very thorough on presenting me the car and show me all of the features of my new 2014 328i.

I had went to another local dealer closer to my home and felt I was not being told the truth.

Thank you Andy!!!

Joanna D. | 2015-02-04

Worst service department ever! Wish I read these reviews before wasting a whole day of my life (and a lot of cab money).

Last month, I noticed that my car's brakes weren't very responsive. I would try to brake, but the car would go rolling through crosswalks, or would go very uncomfortably close to the car in front of mine. My car's secondary driver noticed the same thing and brought it up to me without even knowing I had experienced the same issues. Days later, an alert went off saying that my brake pads were at minimal thickness. That made sense! After all, the car wasn't responding to the brake pedal for the past several weeks! I immediately called to schedule an appointment so that the pads could be replaced, but was told I had to wait over a week.

A few hours after dropping my car off, I received a call saying it was ready to be picked up, that the brake pads were fine, and that the alert was a false alarm. I asked my service rep to have it looked at again and repeated the above statements to her. She had the car checked again and called me back to tell me that my car was fine. I brought the car in because it was rolling through intersections and because it was not responding to the brake pedal, and because its very alarm system told me that the brake pads were at minimal thickness, so clearly it was not safe to drive. The car's alert confirmed this! Still, the service department determined that the brake pads weren't ready to be replaced. My service rep offered to have the manager call me to discuss.

The manager made me feel 10 times worse. He said, "I am not in the business of giving things away for free and if I submit a claim, it won't get paid." I tried telling him how unsafe my car was and that the car's very alarm system went off to second the fact that there was a problem with the brakes! He didn't care and didn't offer any help at all.

Come to this service department if you want to completely waste your time, and if you want your car to remain broken and unsafe.

Afta E. | 2015-02-03

Great shop service and a good place to buy your new BMW.  I've always had good experiences dealing with the service reps.  They did a good job with any maintenance and repair issues -- fixing the problem so it is non-recurring.  I took my car here when it was still under warranty.  Their prices are of course dealership prices. So when my warranty expired it was no longer a cost effective option for me to go here.  There are other independent BMW shops that are far less co$tly and more efficient located within and just outside the area.

J B. | 2015-01-25

My husband and I just purchased our 3rd new BMW from Mark Harrington and Rick Arendt and are customers for life! From our first purchase in 2009 to the most recent in January 2015, Mark and Rick always kept our interests, and more importantly bottom line, in mind without once trying to push us in the wrong direction. In fact, the car we ended up buying was exactly what I wanted and an excellent deal! I have a great deal of experience with buying cars and have learned many valuable lessons over the years. With Mark and Rick at BMW of Seattle, the great customer service doesn't end when you drive away with the car. They genuinely want to ensure that you are taken care of and happy with your purchase. The customer experience, service and value provided by Mark and Rick from BMW of Seattle is unparalleled and we highly recommend them both. Thanks again!!

Bryan V. | 2015-01-17

On my last visit to service, Blake provided outstanding customer service.  He wasn't schedule to help me, but upon my arrival at the dealership, the receptionist could't find a porter who wanted to help me and Blake just happened to be nearby and without being asked, took the initiative.  He was very helpful in explaining my options and finished the work earlier than expected.

It might be great training, but Blake gave me the sense that he genuinely wanted to help - and because of this, provides excellent customer service.  

Reason I only gave 4 stars, is on a earlier visit, there were a couple "attention to detail" issues that the service department missed and ended up wasting my time.

5 stars for service with Blake, 3 for earlier visit.

Nathan D. | 2015-01-16

I've leased two cars from Mark Harrington here. He's the best, a lot of fun to work with and trustworthy. Would highly recommend.

Jamie C. | 2015-01-11

I had a great experience with BMW of Seattle. I would highly recommend this dealership for new car purchases.  This review focuses on the sales experience around 1) a trade-in and 2) the sales of a new car.

I worked with Andy Werner over the course of a few weeks to get a new X5. Andy was personable, no-pressure, creative and always responsive. He also worked to get a good deal for me, which I really appreciated. I'd recommend working with Andy anytime - he was the kind of representative you want to work with in a car dealership (which can be rare.)

I love the car, had a great experience and feel like I got a reasonable / very good deal.

Wenda D. L. | 2015-01-06

Service sucks! Bellevue one is much better. If I have time, I would just go to Bellevue BMW instead.

Jared T. | 2014-12-10

I can't know how their service department is. I called for a quote, no one was available so I left a message. A week later, called again. This time I told the operator what happened and she apologized and assured me that she would make sure it was a top priority to call me back. Not a word. A week after that, I called again. Sure enough, no one was available to give a simple estimate for routine maintenance. If a business cannot be bothered to answer the phone to give a simple estimate, they can't be bothered to ever get my business

Rick S. | 2014-12-09

**This review is for car sales through the European Delivery channel only; I haven't dealt with the service department (yet) as of the date of this review.

Bottom Line - I had a fine experience car-buying and was referred to Karl Enemark by a friend. Buying a car is never a "fun" thing to do, but my experience went pretty smoothly overall (did most of it via email).

Earlier in 2014, I was deciding between an Audi A3 sedan and the BMW 228i. I previously had an Audi A4 for 8 years, and it was time for something new. I wanted to stay with Audi because, partly, I had been so pleased with University Audi's service department. Reading BMW Seattle's service department reviews really scared me. However, the difference is the product, and after driving the A3 sedan and 228i back-to-back, it was the product that made the difference.

I did not test drive at BMW Seattle; however, on a friend's recommendation of Karl, I sent him an email. I was set on doing the European Delivery program, since I was already planning to go through Munich in the autumn. You can read more about European Delivery by googling it.

Anyone looking to buy a car should definitely research everything from the car to the price others have received (carbuyer, forums).

In the end, the information below was my European Delivery Program 2015 BMW 228i build (the MSRP and Invoice pricing can be found on a combination of BMW's and Edmund's websites):

***DISCLAIMER*** My transaction pricing is based on European Delivery for a vehicle that did not come out of the dealer's monthly allocation. I am pretty sure that I would not have been able to negotiate a similar deal for a car already on the lot or if I ordered one from their allocation. The dealer also told me that they no longer receive a 2% kickback on European Delivery cars, so the deal I got may no longer be feasible. You should definitely shop around.

                                US MSRP       ED Invoice
228i Base..................$32,100............$29,530
Metallic Paint....................550....................50­0
M Sport...........................3,000.............­....2,730
Cold Weather   Pkg.........700.....................635
Driver Assist Pkg.............950.....................865
Lighting Pkg.....................900.....................82­0
Premium Pkg................4,050..................3,685
Tech Pkg.......................2,150..................1­,955
Auto High Beams............250.....................230

My negotiated price was $375 over European Delivery invoice, and I ended up paying $40,625 before sales tax, title/licensing, a $75 dealer documentation fee and a manufacturer $500 promotional credit. In total, I saved approximately 12.8% off US MSRP. My deal was finalized in August 2014.

Note on shopping around for European Delivery - In the end, I just decided to go with BMW Seattle based on convenience and a referral from a friend even though it was not the lowest offer. I had also shopped around at 2 other dealers, and also David Aviles of Steve Thomas BMW in Southern California... David does a lot of European Delivery internet sales to bimmer enthusiasts around the country, and he gives a no-haggle, no-negotiation price, which was actually very competitive. Do your homework regardless of where you purchase your vehicle.

European Delivery Experience - It was awesome; I would totally do it again! The only downside is that it takes about 2 months for re-delivery.

Wilson C. | 2014-12-04

Be careful if you decide to service your car here.

Don't trust them at all now.

Brought my car in for warning lights that came on in between service - ended up costing several thousand dollars. What's more is that they also tell me they couldn't replace a tail lamp that was out - reason is that it was supposedly an LED bulb - I asked several times is he sure because the rest of the lights are NOT LED's, he reassures me that this specific bulb is LED only.

Service advisor said he'll 'cut me a deal' since I spent so much already, but the part would be $200.

What a bunch of BS - took my car into Strictly BMW to get it aligned after getting new tires - they replaced the tail light - simple bulb.

BMW Seattle is not be trusted or at least this particular service advisor. Makes me wonder what other service they sold to me now. Complains will be filed to the BBB and state.

Kayan H. | 2014-11-29

Wow. These guys just messed up something in my car and then told me I had to pay to figure out how to fix it. And the fix could be a BMW software defect, but they won't cover it and I'd still have to pay for two ways to try to resolve.

I brought my car in today for an oil change and service. The indicator for lights had been on for 6 months but I couldn't find any lights actually out. They said sometimes the lights jiggle out of place. Charged  me $10/each to replace 4 lights that I am not sure were ever out. They told me my rear brakes showed service needed and I told them i had it done elsewhere a few months ago so they were going to just reset the indicator light. I come back to find that they did something and now my "brake" indicator is permanently on and there's another service light showing a jacked up car that comes up when I start the car. The service guy said they tried to reset and couldn't, which triggered all the other errors. I would have to pay them $100 to change the sensor to see if that fixed the problem, and if it didn't I would have to pay another $200 to reset all the software, still no guarantee that it would fix anything. He said some 2009 vehicles had a defect which made this happen. Either way, I left with my car worse off than when I brought it in for "service." They were awful. Took no ownership for breaking my car and expected me to pay them more to diagnose the problem. Do the service guys get paid commission?!?

Mitchel L. | 2014-11-26


They cross-threaded my oil pan when they changed my oil and seemingly tried to do a quick fix with a heli-coil, they lied to me about the condition of my car, they tried to quote me $800 to change out the belts on my M3 which already had new belts on it, they didn't even attempt to diagnose the squeak that I brought my car in for and subsequently let me drive away with a broken power steering pump.

Complete waste of my time. You'd think a warranty would mean something. I'll do my own oil changes from here on out.

Scumbags. All of them.

Response to Steve Bates

My car had a catback exhaust (which has no real impact on power output) when I brought it to your shop initially and your "Master Tech" insisted that it was normal even though I've been unable to reproduce it on other DCT cars and he couldn't point out where the sound was coming from for the life of him.

You've had every opportunity to make this right, as did BMW. You're just responding to this give the illusion that you give a damn about the problem that I gave your shop months of leeway to figure out. Nope, 3 months and not a soul actually popped my hood and made an attempt to resolve my cars' issue, they even missed my cracked power steering pump pulley! Instead you chose to nickel and dime me, over-quote me to replace belts that were in perfect condition.

BMW Technical says it's normal on modified cars, your tech says it's normal on all DCT cars. My car wasn't modified when I brought it in initially and your tech and BMW are actually in disagreement. I'd tell you how to fix it if you weren't a bunch of pikers.

Guess where I won't be purchasing my M4 from? I'll give you a hint, it rhymes with BMW of Seattle.


I still never got my oil change refunded like your service manager promised or my accessory/AC belts that I brought back with my car to show you that they were new/free of flaws.

Martin D. | 2014-11-14

My sales advisor at BMW Seattle, Blake Pool, is the guy you want selling you a car.  He is friendly, knowledgeable about the product, won't BS you or upsell you - and most importantly, is YOUR advocate and will fight to get you the best possible deal he can... Seriously.

I have already bought one car for my wife from Blake and will be looking to buy another one from him once my Infiniti lease ends.

Look for Blake at BMW Seattle if you're in the market for a new car.

Nam N. | 2014-11-10

Service failed AGAIN!

My 2011 BMW X5 was brought there due to an accident and BMW Seattle replaced the rack and pinion and right front suspension.  

Three weeks later while driving northbound on I-5, I heard a loud crack, then clunk, then grinding.  Immediately pull over on the shoulder, as smoke started billowing from my hood and looking back you can see oil all over the freeway.  The engine then shut itself off in a safe mode.

Towing the car back to my mechanic - found out two things... 1st was there was a power steering hose flailing around in the engine bay (reminder BMW Seattle replaced rack and pinion).  2nd was that the front drive line on the car had snapped and threw itself around busting a hole in my oil pan.  

Calling BMW Seattle multiple times attempting to get a hold of the service department is harder than winning a radio contest as they seem to ALWAYS be busy and despite leaving messages you don't get a call back.  
I then call BMW Bellevue to speak with their service department which I'm able to connect to right away and I find out there was a recall on the drive line as well as my VANOS system - TWO recalls that BMW Seattle neglected to tell me about resulting in serious damage to my vehicle also causing me to miss all my plans over the weekend because of not having to deal with this mess.

Unacceptable and unprofessional.  I will now make the extra commute to BMW of Fife or BMW of Bellevue just to avoid BMW of Seattle at all costs.  As I will NOT let this happen to me a 3rd time.

p.s. if you disregard this message and take your car there anyways... REVIEW YOUR BILL.  Last year when I had a 2008 BMW X5 it was brought there for service and they some how managed to add an additional 2.7 hours of labor on there and claimed it was a "mistake" they ended up refunding the difference to me but had I not noticed that was an additional $300+ of charges that didn't need to be there.

Marina S. | 2014-10-24

About a month ago I Bought used 2014 M6 with low mileage and warranty. Had to bring back for some buzzing noise in few place, they say it is very common for this loaded car. I thought the Servise was good.
One tip- don't go to Servise on Monday. Very busy place. End up waiting for a shuttle for 1 hour .

D A. | 2014-10-23

Our service adviser Denise S. is the best. She fits us in and takes care of us 100%. The only person I do not like is Brandy - poor service and rude. I'm not sure she's the right person conducting the follow up Quality Assurance calls.

Thanks Denise!!

Joe B. | 2014-10-21

Let me start with the good and then I'll get to what has gone wrong the multiple times I've brought my car in for service.  The people are friendly, prompt, and professional.  The facilities are great and I am always greeted with a smile.

The issues really comes with the way in which they stand behind their vehicles.  I brought in my 2008 335xi a year ago because the Hight Pressure Fuel Pump had tripped an error code.  There was a known issue with these pumps and BMW NA had extended the warranty in the event these went out.  When I brought my car into BMW Seattle, I was told by my service advisor that I had to do a $700 software upgrade so they could rule that out as the issue which just happened to be not covered by the warranty. I was told it would take several hours and I had to pay for the shop time of approximately 3 hours.  Having no other choice, I gave the go ahead. Not more than an hour later I receive a call saying my car is done and ready for pickup.  I paid the $700 knowing that it took the technicians less than 1/3 of the priced time.  It cleared the code and i was back on my way.  Less than 3 days later the same code trips.  I bring it back into BMW Seattle and my service advisor now admits it was the High Pressure Fuel Pump that was the issue and the shop repairs the pump under warranty.  The rub being that i forced to pay for an unneeded software upgrade.

I continued to bring my car in for service and things are going great for about a year.  Then last year, I notice an ever loudening rattle noise when I start my car.  I bring it into BMW seattle to have them take a listen. They let me know it is my turbos. They inform me it was covered under warranty (82k) but my car was 2k miles beyond the warranty and I would have to pay for it completely out of pocket. I asked about goodwill or some other compromise and was offered nothing.

I had brought my car to seattle bmw for every service up to that point. The fact that they never noticed this issue and then didn't stand by their brand or their own service is a very telling indication of type of business you will be dealing with. Be warned.

Steven R. | 2014-09-21

I had scratched my car and needed  a paint touch up and basic service on my x3  BMW. Dropped it off and everyone there was so nice and eager to assist me. I met with Tony and he was very professional and knowledgable about my needs for the car. I was going to leave it overnight for the paint touch up but within 5 hrs after I left Tony called and said my car was ready for pick up. I was amazed how quickly they did the job. It looked great and I was very pleased with the work
and the staff at BMW Seattle. Thank you Tony for making my
experience a great one.

John T. | 2014-09-18

Very clean and new dealership. Went in to look at a used 2013 AWD Volkswagen vehicle that had a clean Carfax and looked very nice with the exception of one mismatched tire. Salesman told me that rear tires were new. I Showed him the DOT date stamps tell another story and tread wear difference, they replaced 1 tire. This is not a good option for an AWD car. He claimed limited knowledge and that lead me not to trust the situation. Beware of used vehicles, even at premium dealers.

Sam R. | 2014-09-18

Just want to say thanks to Alex Long for taking care of my car!

K.c. R. | 2014-09-18

Always treated well!

Sandy S. | 2014-09-02

I purchased my car from BMW Seattle.  After the warranty ran out I went to an independent repair shop for a few years.  I then had an issue the repair shop couldn't fix.  They actually were working with BMW Seattle to figure out the problem and finally admitted they couldn't fix it.  I worked with Suzanne at BMW Seattle.  She was honest, efficient and kept me informed of progress on a timely basis.  She was also able to determine that an extended warranty on the car covered the work.  The service and follow up was first rate and I will now be going back for all my servicing needs.

Ariel B. | 2014-08-23

Nick is an awesome salesperson! He's very familiar with the vehicles and the inventory, did a great job presenting the vehicles and their features, and let me drive two different cars I was really interested in to help me figure out which one I preferred. When it came to numbers, he was very easy going and no pressure and I really enjoyed working with him. Thanks so much Nick! :)

Pavel D. | 2014-08-20

Bought my 328 with european delivery via BMW Seattle. Really good experience. They gave me really good deal which none of other BMW dealerships could even compete with. Karl Enmark (salesman) did really good job also. He was responding to emails even after working hours, prepared my car for pick up after it was delivered so it looked like Im picking it up right from the factory - super clean, full tank, etc. Financing process went super smooth as well.
Highly recommend this dealership!

Nassim A. | 2014-08-20

Picked up my next BMW from here! What a team! They all are very friendly and in particular, Mrs. Marta H. who'm I had the pleasure of dealing with. As always, extremely smooth experience throughout the process. I'm glad that BMW's focus on experience extends to its shops and services too! What a treat! Until the next upgrade!

Ted D. | 2014-08-13

I recently bought a BMW X3 from BMW Seattle and had an excellent experience.  I greatly enjoyed working with my Client Advisor, Karl Enemark.  Karl is knowledgeable, service oriented and has a great sense of humor.  His passion for cars and BMW's was evident and he was patient and flexible with my schedule.  I would highly recommend asking for Karl Enemark at BMW Seattle.

Randal W. | 2014-08-13

I was dissatisfied with two salesmen at BMW Seattle. Upon preparing for a test drive I asked that my girlfriend be allowed to sit in the front seat. Mr. Horowitz said no but "if you do everything right she will have plenty of time to sit in the front seat later." Another salesman, Karl Enemark, tried to raise the price of a car by $900.00 after we had reached an agreement via email the night before. He even admitted that he was being "cheesy" (his own words). I ended up buying a Jaguar XF from Jaguar Seattle in Lynnwood and was extremely pleased with every facet of the transaction. I would NEVER go back to BMW Seattle.

Pam T. | 2014-08-03

I experienced excellent, sincere and outstanding follow-through customer service throughout my entire sales process provided to me at BMW by Zach Pfrimmer. Each stage of the sales experience was well communicated and carried out by the assistance of Zach with care. From his contacting me online, ensuring a transaction of ease and being a thoughtful kind person was so refreshing! I am an owner of a fabulous vehicle, jazzed that I received a $250 online special promotional credit and in appreciation of service that BMW promotes with employees like Zach.

You can be sure that I will continue to do business with BMW Seattle.

Chris P. | 2014-07-24

I recently ordered and purchased a BMW 228i from BMW Seattle. To say the entire experience was terrific would be a understatement. The car itself is wonderful and has easily exceeded my expectations. However the experience at the dealership, and specifically my Client Adviser, really sealed the deal....

I worked with Karl Enemark and will be recommending him to anybody remotely interested in BMW's, and/or any of their cars in stock. Karl's passion, enthusiasm, and knowledge of cars and the BMW product line was very impressive AND refreshing.  I'm a certified car fanatic and it was terrific to work with somebody like minded. However, it was clear to see that working with Karl would be ideal even for folks who may be less car-passionate than myself. He was honest, transparent, forthright, and very friendly - something we don't always find in the car buying world!

The rest of the folks I interacted with at BMW Seattle were A+ as well. It's a nice, clean, well organized dealership that I'll be working with often in the future. In regards to the car deal itself, I received a very fair number on the purchase price and a decent figure for my trade-in. Great experience with the Finance department as well, and I appreciate the great % rate they found for me.

Thanks again, guys - well done!

Chris Y. | 2014-07-08

Picked up my i3 tonight from BMW Seattle.  Couldn't have gone any smoother.  Everything was great from start to finish.  I order this car back in January and my client advisor, Karl Enmark did a great job keeping me update on the status of my order.  Car arrived on the date promised and they did a super job staying late to make sure I got the car delivered tonight.

I wouldn't buy my BMWs from anywhere else.  I shopped around to make sure I got the best price and service, and BMW Seattle delivered!  If you want the best deal with no hassles, save yourself the trip of going to Bellevue or Northwest and bring your business to Seattle.  You won't be disappointed.

Chad S. | 2014-07-07

We had a fantastic experience with Mark Harrington and the BMW team.  He went waaay above and beyond to deliver fantastic service.  Long story, but we left our car overnight at the dealership for permaplating (with our only car seat) and my wife went into early labor.  Mark actually delivered the car to the hospital the next day...with a few baby toys.  We would recommend Mark to all of our friends and will definitely be back to see Mark for our next car.

Andrew P. | 2014-06-30

I spent the past 2 weeks deciding between an BMW and Audit. I visited the dealership 3 times to test drive a number of models / cars.  While I ultimately bought an Audi Q5, I had a great experience with BMW Seattle.  

Blake Pool was an extremely knowledgeable and patient salesperson.  He thoroughly answered all my questions and didn't hesitate to take another ride with me.  I will highly recommend him to my friends.

Praveen M. | 2014-06-19

This is specifically about the service department not sales.

I took my car in for a service for oil change, microfilter change, brake fluid flush and engine air filter change. While writing up the service I was told that they have coupons on certain items and that would be the best pricing for these. So I dropped off the car and came back to collect the car in the evening. When I came back in the evening I paid the bill and they said the car would be ready in 15 minutes as it was getting washed and asked me to wait.

I was browsing their site while I was waiting and found the value service:… which said the cost of oil filter + Microfilter is 79.95 + 49.95. When I compared this to the bill, to my surprise my oil change + Microfilter change was 79.95 + 126.47.

I went back to reception and asked them about this, receptionist went back to the service adviser to check. Service adviser showed up and said that 126.47 was split into two parts (Parts + Labor) which is 61.47 + 65.00 respectively. (49.95 + tax ) would come to 61.47. That seemed strange and I tasked the service adviser for further explanation as there was clear note that " Prices include parts and labor. Fluids as well as taxes may be additional.".

The service adviser  thought for a moment and, out of the blue changed the story and said that microfilter package ( for 49.95) was a value package (value filter) and is not the OEM charcoal activated, since he already replaced the part he cannot change it back. Now I am wondering the oil that change was also a value package and not the OEM oil and how BMW allow a dealer to sell parts that are not OEM.

I would definitely stay away.

Brian P. | 2014-06-19

Go see Knight Chang at BMW Seattle if you are serious about getting a BMW.  I have been fortunate to drive BMW cars for awhile and have had numerous transactions with Knight.  He is a professional and knows the product well.  Unlike many car dealerships Knight has been more concerned that I find the right car for me than selling me something out of his current inventory.  He is super responsive both before and after the sale.  It is much more convenient for me to go to BMW Bellevue but the experience at BMW Seattle and with Knight make the drive worth it.  I have always received fair trade in values and the purchase or lease process has always been quick and smooth.  Make and appointment to see Knight and you won't be disappointed!

Yuki I. | 2014-06-06

: )
My husband and I purchased a 4 Series from Blake at BMW Seattle in May of 2014.  He was easy to communicate with and patience.  He gave us a test drive at the first day we walked in to the dealer and treated us well but wasn't pushy.  Highly recommended.

: [
The day we bought the car, we decided to have a front bumper paint protection film but I was disappointed that I had to wait for 9 days until I had it done.  One huge rock scratched the front bumper, dead center of the bumper, before having done.

Cait G. | 2014-05-29

IF I COULD GIVE ZERO STARS, I WOULD!! My husband and I wanted to buy a used car from them. We talked to them, took it for a test drive, took it to our own mechanic for an inspection, signed an agreement on price and made an appointment to come in the next day with a certified cheque and finalize all paperwork. 4 hours before we were to go in and buy it, they called and told us that someone else had called (DAY OF OUR FINALIZING PAPERWORK APPOINTMENT) and was interested in test driving it. We asked why they were still showing it when they knew we were coming in later that day to BUY THE CAR. We told them we would send the money then so they could tell the person it was already taken. BMW's response: we were not allowed to do anything until our appointment time. Horrible customer service. They gave us the run around, and we had to deal with 3 people and finally the store manager (none of which could give us adequate answers as to why this was happening when they knew we were coming to buy it that day). No one seemed to know the policies of the store, they kept passing us off to other agents, and they did not seem to respect the customers or the fact that paperwork had already been started. They ended up selling it from under our noses, allowing this other person to put a deposit down after telling us flat out that wasn't possible. DO NOT GO TO BMW SEATTLE. As nice as they seem to your face when at the store, it is all for show - they do not respect customers or signed agreements. HORRIBLE HORRIBLE SERVICE.

Vincent T. | 2014-05-12

You can tell if your CA is all talk after you purchased your car. This is an update specifically for Karl my client advisor here at BMW Seattle and not for Knight. After getting my new car for about a month ago. all the service provided by my CA is basically over. I have a question regarding my new car and I have tried contacting him many times but with no success. This is just to note that not all CA are created equal. some just do not care other than making sales. I just wish that they would spent some thought on the customer rather than just focusing on their bottom line. If you want the best professional and honest service contact Knight. I doubt I would buy a car from any other CA here.

darren y. | 2014-05-06


Discordia M. | 2014-04-29

Have been coming here and dealing with London and the crew for about 7 years now.  All I can say is that I truly wish every business I worked with was this friendly, professional, and capable.

Have purchased two new cars from them and have had some significant issues with both BMWs.  The first was a major computer issue a few years ago and they had my car for two weeks.  Don't care, they had arranged a loaner and when I got my car back it was perfect.  No hassles, no argument, just done right.   Most recently I had a tranny issue, a major tranny issue.  Took 10 days to get my baby back, but again, the service, communication, and professionalism really blows me away.  When I combine this with cars that handle and drive like nothing else,  I am completely unconcerned about a lengthy repair, it just doesn't matter.  I picked it up a few days ago and it's perfect, ready to go out and play.

They make it a fun experience, everyone is friendly, and while you're waiting for service you can always just head over to the dealership and drool on the new models, wander around the used cars, it's great.  

SO, if you're really into driving, and not just posing with a freaking emblem I highly recommend these guys.  Ready to help, with the service and inventory to get it done, and NONE of the nose in the Air BS I've experienced at Bellevue.  

Yeah I'm a fan, sounds crazy but the treatment I've gotten consistently over the last 7 years has been beyond reproach.  They know it's how you earn loyal customers and they are doing it well.

Modupe B. | 2014-04-23

Ok. My mind is officially blown. I had a service appointment at 7 am. Walked in at 7.02 am. Not one but 2 greeters. In a loaner and out the door by 7.10 am and this is because I stopped to pick up a pastry and coffee from the lobby. Otherwise I would have been out the door sooner.  My car was ready to be picked up in 2 and a half hours.  Serviced, washed and cleaned.

I highly recommend this place for servicing your car.

Chris M. | 2014-04-11

The two services that I've used at BMW are car shopping (not buying) and service repair.

Shopping: I spent about a week working with Knight when I was in the market for a new vehicle. He's very patient, friendly, and knowledgeable. Also, he is zero-pressure, which I really appreciated. I felt as if he was just there to simply guide me through the my options as a customer--as opposed to pushing me toward a car I didn't want just to make a quick sale. The only reason I didn't buy a car from him is that they didn't have the exact model that I was looking for, which is no fault of Knight's or the dealership. If my circumstances were different, I would have waited until they could order me the vehicle. Unfortunately, I wasn't in a position where I could wait any longer, so I had to purchase one from a different dealership. In the future I will buy my next BMW through Knight because I feel that he deserves my business.

I emailed Knight later to tell him that I purchased a vehicle elsewhere. He didn't miss a beat. He congratulated me and even offered to answer any questions I had on my new vehicle. He then gave me contacts at BMW Seattle service for my future service requests.

Service: Scheduling service appointments over the phone is quick and easy. When I arrived at the service department, I was escorted into a nice waiting area and then spoke with Alex and described the issue. He clearly explained what could possibly cause the issue and what his technicians would check.

They didn't have any loaner cars available that day (I guess you need to call in and reserve one at least several days in advance). But, they did have a really friendly driver (Ace) who dropped me off at my office in a courtesy shuttle (2014 X3).  He even called me at the end of the day and took me back to the dealership. Great service!

Alex, the service advisor, and his team handled my issue quickly. They gave me a call when my vehicle was ready and explained what they found and how they fixed it.

Overall, the service was great.

Mike C. | 2014-04-10

Coming to get my car serviced here at BMW Seattle has always been horrible. There's been issues with my car and sometimes they would hold the car till the next day and they never offer a loan car. Like they don't want to give it out unless your an MVP or something. For instance I just made an appointment today to service my car a week in advanced and they told me no loan cars were available. Really?! A week in advanced and they already know that? This is just one of the things that make going here SUCK!

The two biggest problems I had was first the agent. The one that was never helpful. We saw him 3 times and then all of a sudden gets switched with a different agent. So whenever I go to BMW there's no " hi! Sorry about the switch or here's why you have had 3 different agents helping you".

2nd problem I have is with the head mechanic there. We had issues with the car jerking so he went on a ride along with me and my wife. The whole time he was fucking rude, made me and my wife feel like second class citizens and talked to my wife in the most condescending way. Overall this place needs to treat everyone there with a little more TLC. It's not like I bought a civic. I bought a Beamer and there cars and customer service should top notch like they think are.

Mitch N. | 2014-03-10

Prompt service, but very expensive and not very flexible.

I was shopping an X5, and their CPO list was pretty short.  So I ended up buying a new car elsewhere.  With just a couple thousand miles left on the factory 4yr/50k warranty, I wanted to get pricing on the extended Gold and Platinum warranties for 7yrs/100k.

This is where things went sideways.

I've went ahead and emailed a number of dealers that I got references from on various BMW enthusiast forums.  Basically asking them to price out an extended warranty for my new vehicle.  Of the 5-6 emails, I got 1 response, with an initial price for the warranty options for my particular vehicle and configuration.

I then took this quote, and pitted it to BMW of Seattle, to see if they could meet or beat it.  BMW of Seattle could only sell the warranty to me at MSRP.  No budging, no discount, nothing.  

They do realize this is the one of the higher margin products right?  That there is zero effort in this deal.  They either didn't want my business, don't care to take a cut on the margin, or just enjoy ripping people off, while providing no value.  You'd think they are in a prime location in Seattle like on Union and 5th, and have a high rent to pay?  No they are in an industrial area in SoDo.

That said, I successfully purchased a BMW extended warranty elsewhere, saving around 30% over MSRP.  If sales is like this, what will my service experience be like in the future?

Nikita H. | 2014-03-08

Can't believe their service is as bad as the sale department. But yes, it is true!

BMW Seattle use their free car wash as a big Service+ since their east side competitor doesn't have it. However, when I walk in around 1pm Saturday afternoon, I got rejected immediately, twice. The lady from front desk suggest I make an appointment next time, so I did, and the customer rep who answered my call was very surprise about my experience as well.

Then, I FINALLY get my car washed there. When I saw my car again after an hour, it looks great because it was just as dirty as the one I drop off. Fantastic job!

I gave it 2 stars sine they are still better than the sale department, and that's a whole new story!

S. J. | 2014-03-07

Service dept is the best I've ever been to.

Kyla M. | 2014-02-26

Knowledgeable, friendly staff, excellent overall experience buying a car from start to finish!! HUGE inventory of cars, beautiful showroom, easy access right off I-5.  Wouldn't go anywhere else!

Harry L. | 2014-02-18

I took my car in for its regular service. Everything went pretty well, they politely recommended additional services but wasn't pushy at all on the ones I declined. Overall great repair service and no issues with the car after it was returned. The reason I am putting 1 star is because of the valet porter kid who drove like a maniac to return my car to me. You could hear him screeching the tires and revving the motor from down the block! What kind of idiot kid would do such a thing when you are so close to the dealership front doors?? Anyways, I can only appreciate car dealerships that actually show enough respect to not abuse a customer cars, regardless if it was just one person. It reflects poorly on the rest of the business. What is to say the culture of that work environment turns a blind eye to this? I have taken my car to Bellevue bmw since, and have been much happier.  Maybe I will try Seattle again in 5 years or so... maybe.

Avishekh T. | 2014-02-02

Best place in Seattle and near by area to buy or look for BMW Cars. We had an interaction with Knight Chang, who is the best sales person I have ever came across. Seattle BMW folks understand your requirement and explain you all options to help you in making decision.

Michael H. | 2014-01-31

I did not end up buying a car at BMW Seattle - but through no fault of theirs. Life got in the way and someone swooped in & bought the car I was interested in. Karl Enemark was the Client Adviser I was put in touch with. I met Karl and even though the car was not a BMW, Karl had extensive knowledge of the rather esoteric model - impressive. He accompanied me on a generously extensive test drive through the wilds of Mercer Island. Karl comes across as forthright & honest, is clearly a car fan and I never felt pressured to make a decision. After a bit of negotiation, the company made me a fair offer for my trade-in and an equally fair price on the car I was planning to purchase. I'd not hesitate to buy from BMW of Seattle.

Regina M. | 2014-01-30

Good service,  professional, and great selection. Very happy to be taking my car here.

Dominick N. | 2014-01-14

By far one of the best dealership experiences I have had.  Stanley Ng got us locked into our at the time brand new 335xi M-Sport Coupe. Loved the whole buying experience. It went flawlessly. I have sent numerous friends there to buy vehicles from him. It is what you should expect when buying a BMW? The service department is fantastic. They really seem genuinely concerned with helping you with your vehicles ailments. I love the dealership and you would be foolish to go to the ridiculously pretentious Bellevue BMW who wouldnt even give me the time of day. Thanks Stan,  the sales team and everyone in service for making this one of the best ownership experiences I have ever had.

Shirley C. | 2014-01-09

Great service and facilities close to Safeco and let's their customers park during the game!

Jessica B. | 2013-12-31

We had a fantastic experience at Seattle BMW. Exceptional service, friendly staff all around, great sales team and beautiful facility. A very big thank you to Mark Harrington, Blake Poole and Rachel O'Sullivan for taking such good care of us. Because of you we will continue to be a BMW family for years to come.

Dante M. | 2013-12-26

I've only come here for the service as I bought my BMW elsewhere, but rating their service is a solid "4."

First of all, I love their waiting room complete with complimentary soda/coffee/espresso/pastries and ample seating. There are even workstations for those that need to bring their laptop to attend a conference call. I've always worked with the same service advisor which is nice as that particular person is familiar with my car and past history at the dealership.

Also, when you get your car back, it is washed/vacuumed! Thanks BMW Seattle!

Marty G. | 2013-12-11

Service department cannot tell me if the message on my car indicates whether my car needs servicing or not!

Have a 1 year old 3 Series.  Message screen says that "Next service Due in 2000 miles 12/2013", or similar.   It's December 2013, but I won't be driving 2000 miles this month.  I phoned up their service department to ask whether the car needs servicing this month, or when I've driven 2000 miles.  I was told I needed to bring the car in for the technicians to answer this simple question, and that they would not be able to get someone who knows the answer to this simple question to speak to me over the phone to clarify this. It's their policy not to.  All I want to know is when I need to get my BMW serviced.  

I'll go elsewhere.

Update Jan 2014:   I did go elsewhere....  I phoned the service line at BMW of Bellevue, and they answered my question in less than a minute.  Had my care serviced there, and I think I will continue to take the car to BMW of Bellevue in the future instead of BMW Seattle (which would be more convenient to me).

That being said, it's good that someone from BMW of Seattle is monitoring and responding to these reviews.

Jason A. | 2013-11-12

Getting a new car is usually equal measures stupid and awesome.  The process is awful if you're not familiar with it, and annoying if you are familiar with it, but you get something that you (hopefully) really like in the end!

Here, there's a lot more emphasis on the "awesome" part of that equation.  Well, specifically, Knight Chang - he's awesome.  

I went to BMW of Bellevue several years ago, ready to sign for something that day.  As I do not look like a driver of a luxury car, I was ignored.  The one person that finally talked to me was as condescending as they come.

Knight helped me from the instant I walked in, without any bizarre looks or condescension.  We worked up a deal and I leased a new BMW.  Then I did it again.  And will do so again.  I think the last time I was in and out in an hour.  How's that for efficiency?

I don't have much to comment on the rest of the place.  Service is fine, although it would be nice to have some more loaner cars - if we're going by stereotypes, don't people who buy BMWs have a premium on their time?  I have no interest in waiting for a shuttle.  Service is a bit sanitized too - although maybe that's just BMW in general - like someone might get offended if they saw a mechanic with grease on him, or actually working under a car.

It's occurring to me this is a review of my sales guy and not the dealership as a whole.  Anyway, go talk to him and he'll feed you cookies.  And/or get you into an awesome car.

Robert I. | 2013-11-09

I have worked with Mark Harringon at BMW Seattle on two car purchases,  a 2007 550i and then bought a 2011 550i.  Both times I was extemely satisfied with the transactions.  I have referred him several friends and co-workers.  I would strongly recommend him.

I will keep purchasing from Mark.

Sasha L. | 2013-11-01

My whole family has purchased cars from Mark Harrington for over a decade. Throughout that time we have bought four 3-series, an X1, X3, and X5. Each time Mark has been extremely accessible, helpful, and honest. After so many pleasant experiences, I have no question where I will get my next car.

When Mark transitioned to BMW Seattle, we followed him, and we couldn't be happier. The service at this dealership is top notch. There is no other dealership in the city that I would recommend.

Today, I picked up my new X1. From decision to delivery, I inundated Mark with questions about my vehicle options. Mark's responses were always knowledgeable and clear. From my decision to step away from the sportier 335 to my internal debate about whether or not to shell out the extra money for Xenon headlights, he was always happy to help me and share his insight.

I look forward to many more great experiences with Mark and BMW Seattle.

Vinod Kumar M. | 2013-11-01

Recently, I purchased BMW 328i from BMW Seattle.I am extremely pleased with the service we received from Karl. He was fabulous, knowledgeable, helpful and very professional. I just wanted the best price so I could do a fair comparison. From start to finish he displayed nothing but honesty, patience, professionalism and utmost sincerity on getting me the best possisble deal he could offer on my vehicle. Defiantly, I would recommend this BMW dealership. More specifically, I would recommend visiting with Karl.

Greg Z. | 2013-10-25

I've enjoyed my purchase experience at BMW Seattle. Marta Hinz was a real pleasure to work with. I took the European Delivery route (highly recommended), which means the process unfolds over several months and involves extra details to arrange. Marta was friendly, reliable, and genuinely concerned about delivering an excellent customer experience. I hadn't bought a car in years and didn't know what to expect from salespeople at a premium brand dealership, but I was pleasantly surprised. They beat the socks off of some other dealerships I visited. This operation seems like a class act, at least on the sales side.

Jenny H. | 2013-10-17

I came to BMW seattle location for checking my car in the morning.  I was lilttle hungry while i was waiting and they had some complimentary pastries and coffee for watiting customers.  It was actually yummy as well..also workers were all kind and clean here.

TD K. | 2013-09-26

This is my first review posting on yelp about anything, and I really feel to share my experience with BMW Seattle.  

I have visited this place for first time oil change (15000 mile service), and it took me over 13 minutes to check in. (I am not sure about other service center. But my Mercedez lynwood and Honda lynwood check me in right away with polite greeting).
Actually I was waiting for a service person to come to my car to check in. But no one came by so I had to go in and ask for it. What? Isn't it funny?  I have owned Acura, Volvo, Mercedez, Honda, Toyota.  This is my first BMW and I am quite surprised how they welcome their client.  No welcome atmosphere even at reception.  OMG!

Well, but after the service is done, the car was not washed due to their maintenance issue.  They said that they did a vacuum on the floor, but I picked a couple of sizable trashes from the floor. Also there was so yucky smell (machinery smell) and I asked the service person.  He noticed the problem and he sent the car in one more time to do another vacuum.

Well, the service center was about 30-40 min away from our house (depending on the traffic), I asked if they can send me a car wash coupon so that I can go to nearby brown bear wash center. He agreed on that.  Why did I ask?  Because Honda and Toyota dealers do that when they have this issue.

Today, I received one coupon.  Look, I live near Brier. And the participating brown bear center is at

Des Moines
Federal way

All of them is at least 25 min to drive.  What a service!  This will be my last BMW from them.

Loy B. | 2013-09-20

Context: I will use BMW Seattle for Service but not Sales. Cant even discuss why I wont deal with their sales as I'm still chocked from 3 years ago. But I DO use their sales dept as examples of what not to do if you're actually trying to make a sale :)

But service, for the most part is good. Except today.

I just received a call from BMW Seattle and she proceeded to tell me that it was time for my car's maintenance and it's being recalled.

"My entire car is being recalled?" I ask - knowing full well that isn't right, only a piece.

So - let's be clear that whoever just called me is either 1) an idiot, 2) unable to provide ACTUAL context to the recall or 3) an idiot.

Any way you slice it: BMW of Seattle: PLEASE, I beg you, get folks who WANT to talk to customers and TRAIN them.

Erin K. | 2013-08-28

I just had the worst experience with John Leal. We agreed to a price on a used car. I wanted the vehicle to be inspected by an outside facility, he came up empty handed, citing the car had just been sold. So, he either was incompetent to not know another transaction was transpiring, he knew it was sold and lied to me and disrespected my time, or the car was a huge lemon. I would not deal with John again.

Sean G. | 2013-07-30

I came here to test drive some BMWs and see if there was something I liked, not intending to lease until September, due to me not thinking a good deal could be struck.

After getting here I was hooked up with John Leal, a pleasant fellow who seemed happy to show me all the fun and let me test drive whatever I wanted. I don't exactly look like the well-to-do type (I typically dress in very casual clothes) and so I was very pleased to feel respected as a potential customer, despite that. John had a no pressure approach and I never felt intimidated. I let him know up front that there was no guarantee I'd buy today, but that didn't make a difference to him.

He showed me around some of the new stock and he pointed me towards a 335xi 6 speed configured in pretty much exactly the way I wanted. I test drove this and a 135i and ended up falling in love with the 335. A few hours of paperwork and negotiating later, I drove home in my brand new leased vehicle.

The experience could not have been better and it was certainly a wonderful way to spend a Wednesday morning.

Martin A. | 2013-07-11

This is the worst BMW dealership that I've ever been to. Service was cocky, does not make you feel welcome or comfortable at all. I came here for ipod adapter installation on my car and they charged $590 + tax for it. The installation took a whole day and I received a call from them that I needed to leave my car over night because the whole network of north America BMW was gone down (WTF). The next day they called me to say that they could not work on my car because it needed an module which cost another $600. Come on BMW Seattle can not lie and cheat people like this, the reason they want to keep my car overnight is to open it up, find or make more errors and call me for more services. They charged me $130 for doing nothing but damaging my car. I got my car back now and it's running very rough, tires and under the car are making flapping noises (this has never ever happened before because I just changed new tires  and serviced my car at Firestone). I am really disappointed and upset with their services. Only if you wanna buy a brand new BMW with free maintainings until 50,000 miles, or you got cheated, lied and robbed! My words are real and better experience them by yourself if you don't believe me!

Ricway A. | 2013-07-07

I just can't believe that is how you treat or talk to someone buying a $50,000 car.

The sales person Kevin Shi is by far the LEAST professional person I have encountered. I've spent time at Infiniti, Lexus, and will now be going to BMW of Bellevue and they already got my business. You truly lost such an easy sell for being a complete a**hole. Impatient & Unprepared, when asked a question he would respond with a smart remark of an excuse for his lack of knowledge of the product. It's a joke.

You'll receive better service and knowledge from someone selling
computer parts than Kevin.  Yet expects to make a living selling luxury cars.
I honestly don't see how he be in the business for long. Good luck bud.

Other than that huge selection of BMW, waiting room and complimentary like others have mentioned said are quite sad compared to other companies.

U T. | 2013-06-27

Do not go here unless you're ready to lose thousands of dollars. This service center took nearly one month to get my car fixed. In addition, they were not responsive to my phone calls. I would call them, and they wouldn't call me back until the next day. They charged me over $400 of repairs for a chip that cost under $150. They charged me $100 of cleaning fee for their loaner car. The service sales associate I was very friendly and cordial. But overall, be ready to lose thousands of dollars from this service center. This place will rip you off! DO NOT GO HERE for service unless you absolutely have to. I only went because other auto shops couldn't fix the BMW specific issue.

Alex B. | 2013-06-14

I am embarrassed for the incredible disorganization and general caos that surrounds this so called service department.  Misinformation, rudeness and inflexibility would be my first thoughts.  They never changed me a dime but, frankly, I would rather have paid than had a similar experience.
If you have a different choice, take it!

Jessica B. | 2013-05-06

I love this dealership, I've been coming in for years to get my BMW's serviced there


Their service front desk receptionist lacks customer etiquette. She's in her 40's, dark haired woman and gets aggravated with just a simple status check up. I asked her the status of my car and she started complaining I shouldn't be asking her that. But the story gets better, I went back to my seat and she started complaining to her fellow co-workers about my question.  A few minutes later, I decided to go make coffee in their waiting room, and this lady starts yelling across the entire room that the coffee machine isn't turned on. Yet, she does not even attempt to go turn it on OR help me.

She's just rude. BMW get a new service front desk receptionist and you'd have 5 stars. Or at least afford her a couple of customer etiquette classes. For the expensive brand that BMW advertises, this lady makes them looks cheap!

Amanda G. | 2013-04-14

Just visited this dealership and felt that it deserves a good review. I mean... I would have given 5 stars IF we managed to strike a deal.. oh well... nevertheless, it was a great experience

My husband and I had been car shopping for a while now. we first visited this dealership 2 weeks ago when we saw a pre-owned Mini Cooper we wanted. However, it was sold when we got there. We were disappointed BUT decided to open our options and test drive a BMW 1 series instead. After that test drive, we were hooked! Now.. we dismissed the thought of owning a Mini and wanted a BMW.

Our sales consultant is Matt Tyndall. He was the MOST patient sales person we have ever met. My husband and I are very picky when it comes to buying a car. Matt listened to our concerns and answered all our questions professionally. He was responsive to emails and alerted us when he saw a suitable car we might like. When we told him that we might want to buy a car from a non-bmw dealer, he gave us tips on what to look out for. Yes, it might be a sales tactic but he is like a friend and we felt comfortable working with him.

Finally, we narrowed down to a 2012 3 series which  we are interested in. Sure enough, we went down to the dealership, test drove and fell in love with it.

Unfortunately, after some negotiation, the price did not work out for us. we were so close, yet so far. The negotiation process was reasonable and no pressure. Matt together with Michael (the sales manger) respected our budget and did not push us to buy the car. We left the dealership convinced that BMW Seattle could be the only place we will get our BMW from :)

Now .. let's wait for another suitable car to come by...

Mike S. | 2013-04-14

Bought a used car here.  Sales team was good, friendly, helpful, etc.  I had to bring it back for some work to be done on it, I worked with the sales guy directly since it was something that should have been attended to prior to my purchase.  Sales guy made sure that the dealer covered it and sent me to the service department.  This is where things go down hill.  Being a BMW dealership, I fully expect quality parts and techs that know what they're doing.  Instead, I found out that they will use parts form CARQUEST and do the work wrong.  Part one, I go to get my car and hear rattling noises that were not there before, I drive it back they take it into the shop and 'fix' the noise.  I found out the parts were from CARQUEST by chance of the service advisor mentioning it since they had a hard time finding the right part on day 1 (this also took more than the half day it should have taken any reputable shop to get parts and do the work, it took them more than a day).  So after they did the work and fixed the noise and I explained to them that CARQUEST parts will never work right on this car, I drive home.  Fast forward  500 miles.  I already need to replace parts they put on as CARQUEST parts are crap.  Fast forward 3,000 more miles, I replace the rest of the CARQUEST parts with factory parts.  Amazingly the car now works as it was intended to before CARQUEST crap was used.

So, good sales dept., crappy service dept.

Sara R. | 2013-03-15

I went out for a test drive on a new 328i a few weeks ago, and was pretty excited about trading in our old Z3 on it....until my husband told me what happened the one time he brought the Z3 into BMW Seattle for service, which was about a year ago.

They did the necessary work just fine (though, as always, expensively). But what annoyed him was the service writer, who obnoxiously insisted that he really, truly, definitely needed a $2500 clutch replacement.

Now, this clutch had been replaced less than a year before by an independent BMW mechanic in another town whom we trust implicitly. It was working perfectly. My husband doesn't drive aggressively, and the new clutch only had about 10K miles on it. There was no reason to suspect trouble -- yet service guy leaned on DH with dire warnings. DH said no, no, and no again; paid the bill; and left.

That was nearly a year ago. The clutch is still perfect. The service writer (there is no nice way to say this) lied.

So, dear Michael the great sales guy, sorry to say it, but you won't be selling me that $50,000 car after all. The reviews here reveal a pattern that you should take very seriously: your sales team is great, but your service staff is obviously betraying you in lots of ways, big and small. (And lying to your customers about what's wrong with their cars is BIG.)

It's a particularly bad rep to get here in Seattle -- home to companies like Amazon, Starbucks, and Costco that are raising the bar on customer service for the entire country. Your customers are pioneering new ways to forge long, honest, happy, high-integrity relationships with customers all over the world; and we like to support other companies that do business the same way.

Judging from our experience and the other reviews here, your service department doesn't remotely understand this. It's your biggest liability. In this case, it cost you a sale.

Yugg O. | 2013-03-02

Recently found myself in the regrettable position of cross shopping and negotiating for a new car that was fairly popular and the inventory for the particular model was limited. Talked to several dealers in Washington and Oregon and ended up putting a deposit on a car that had been allocated to BMW Seattle, but I backed out because another dealer came up with a car that had all the options l wanted.
i'm writing this review because the sales experience I had at BMW Seattle was easily the most pleasant I've had in all my years of new car shopping. My sales associate (Martin Blanchard) was friendly, easygoing, and more knowledgable about the product than any car salesman I've ever dealt with. I had done my usual (compulsive) share of research, but Marty knew things about the model that the internet didn't even know yet!
I regret that I wasn't able to buy my car from BMW Seattle but my experience there was exceptional and really reflected well on the BMW brand in general. I look forward to doing business with them in the future!

Kevin L. | 2013-02-20

Went back for a 2012 X5D.  Worked with Marta, no problems in the sales process.  Would recommend.

Palmer H. | 2013-02-07

I've bought two BMW vehicles from the Seattle dealership, one from Fife, and had walked out of the Bellevue shop in disgust (to be fair, that was about 10 years ago so they may have changed since then.  But I won't go back.)  Best salespeople in Seattle, definitely preferred my experience with them over the Fife dealership and most definitely better than the Bellevue shop. Service is also better in Seattle.  Great new facility in SODO.

Elizabeth M. | 2013-02-03

I love this place!  Everyone is so nice, especially Knight Chang!  If you are looking for a new car, go see him!  He's the best!  He was very friendly yet professional, and treat his clients well.  He helped us through price negotiation , and personally ran around to deal with the paint treatment, windshield treatment etc so that we may pick up the car the same day we sign the papers.  He also checked in with us couple weeks after to see how'd everything work out.   The whole process was quite enjoyable.  Yeah, never thought I would say that about buying a car.  I would definitely recommend seeing Knight Chang at BMW Seattle.

Aimee K. | 2013-01-18

Overall, I give BMW marks for consistency.  I'm on my third 3 series sedan and I've loved all three of them.  The service shops I've been to have been all over the board.  

The man who greeted me was very friendly and helpful.  I made an appointment for 7:20 am and there was a little bit of a wait so he directed me to the lobby.  The service adviser I was assigned to this time was Alex.  He seems nice enough.  Not overly friendly and somewhat distant.  No biggie, but it would have been nice if he could at least return my "good morning."  I've always felt a little unwelcome at this branch and even tiny things like that didn't help the memory.  I also got a little spoiled living in Phoenix where they pretty much offer you a loaner car no matter what kind of job you need done.  Real estate must be pretty dear here, because they only offer a nice place to wait (which most shops already do) or a shuttle (which is a little impractical because I don't work close to this service center).  

I can't complain about anything else though.  They have a way cool coffee dispensing machine and they even offer pastries which is a first for any of the other service shops I've been to.  They have the usual laptop cubes, bar tables, arm chairs and free wi-fi that helped me through the two hour wait (not a complaint) which was great considering I gave them a mystery rattle in the dashboard and a key battery discharge message in addition to the oil change service due.   The service was quick, no nonsense and my pretty little car came back sparkling clean and happy!

Nathan R. | 2013-01-10

I've been in the market for buying a car for sometime now and finally found my choice at BMW Seattle.  I am happy with the choice I made I had Subaru Impreza WRXs I was looking at of the same years and BMW Seattle's price for it was thousands cheaper than the other dealers out there with the same car.  The mileage was also tens of thousands less. (This could mean something is wrong with it, but nine days into the car and nothing seems to be going wrong with the exeption of one item.) However not to be naive but still I do not feel this is the case though.

The sales person I worked with was Elliot Horowitz.  He was really honest and strait forward about things he knew and didn't about the car rather than trying to talk it up.  He wasn't too pushy about things and worked with me for quite a bit of time before I came to my decision on buying the car.

The one item I am disapointed with is that less than a hundred miles into driving the car the rear brakes have started to squeal.  This was the first week since I had to report to drill for the weekend down at Ft. Lewis.  I thought maybe it was because they were dirty so I bought some brake cleaner to see if I could clean them up a little.  I thought maybe the pads or rotors were dirty from the car being parked out in the back lot for a bit, but it doesn't seem to be the case.  I am not too happy about having to get the brakes redone this early into buying the car even though it is a used car.  I feel like the limited warranty should cover this even though it is a use item for a certain amount of time.

Liz O. | 2012-12-20

I'll keep this short and sweet for the service/maintenance!

The personalities of the team here are not the most friendliest I've come across, and I'm coming from CA - snob-central!  - 1 star

I parked my car for servicing and nobody came out to help, I had to find my way.  -1 star

The waiting room is sad.  Coffee machine spits out some of the nastiest "coffee" I've ever had, and there was nothing to munch on - for those familiar with other BMW service waiting areas.  But I digress, I'm not there for the food nor drinks.

That being said, my rims were the worst I'd ever seen when I brought my car in, and the complimentary car wash after service made my car - including the rims - sparkle!  And they finished slightly earlier than anticipated, with a call to let me know since I left that sad little waiting room as soon as I could!  Nice!

Will update on the next visit.

Moses M. | 2012-12-17

Great service all around at BMW Seattle. Even though I ended up with a different car, the sales experience and customer service were top notch. Kim-Ho was extremely helpful and patience and provided all the info we needed in a courteous and professional manner.

Mike C. | 2012-11-28

This was the best car buying experience I have had to date. From initial contact with sales associate Michael Brown, to viewing and test driving the car, to discussing trade in value, to purchasing the car, to after sale follow-up, this experience was nothing short of marvelous. I would encourage you to ask for Michael Brown if considering purchasing a car here; not that we have any experience with other sales associates there, just that you will absolutely love to deal with Michael Brown. He is very courteous and respectful, low-key as opposed to high pressure, and is friendly and knowledgeable. He understands what it is like to be on the buying side of the transaction and will never do or say anything to demean or embarrass, and will work with you to ensure your comfort and complete satisfaction throughout the car buying experience. Honestly, I cannot recommend Michael Brown or BMW Seattle highly enough. As I said previously, this was the best car buying experience I have had to date.

Meri D. | 2012-11-21

I wish I could compartmentalize my star ratings into 3 groups for BMW Seattle because I've had 3 distinctly different experiences with them in the past year. My  most recent experience there offsets A LOT of the negative, so I'm giving them an overall 4 star rating.

1)  Back in Feb/March I came dangerously close to ordering a brand new car from BMW Seattle...the only thing that kept the deal from happening was that I felt the offer on my trade was wayy too low, and they wouldn't give me a couple of incentives that I thought I qualified for. In hindsight I made the right decision, but the BF and I walked out of there that day with a really sour taste in our mouths. The salesman was less than friendly, and he honestly didn't seem that interested or motivated to sell me the car...any car, really! I vowed to never work with him again and was tempted to never go back there again at all. ** 2 STAR experience, and I'm being nice.

2)  Last week I made an appointment to have the battery changed in my car because the current one we had bought from AutoZone wasn't a registered BMW battery. One would think it shouldn't matter what brand battery it is so long as it's the correct one for the car make and model...however, it matters in BMWs because the car will reject it if it isn't registered. My last resort was to have the BMW service center do the work, and I had run out of options. I sent the BF down to the service center to drop the car off, and he waited over 20 minutes for the service advisor to come and speak with him. He finally left because his ride was there to pick him up, but he left a detailed note and phone number for the advisor to call him to discuss the work. The car was scheduled to be done before 12:30 pm, but when the BF arrived to pick it up it still wasn't ready (nor had it been washed). He was already peeved because the advisor never called him, and to top it off he waited another 20 minutes to talk to the advisor while they washed the car. Car pulled up ready to go but still no service advisor. Don't worry, he still had to shell out $515 for that battery change....all without ever speaking to anyone about what's going on with the car. This pissed me off, too, because I had requested that service advisor by name. Will never make that mistake again.  ** 1.5 STAR experience

3)  In light of my recent car concerns (insert any BMW outside of warranty here), I decided last week that I'm ready to trade my car in and lease a new one. Nothing in me wanted to go back to BMW Seattle...ever. Unfortunately they have a car that I was very interested in, so I got lured in anyways. The BF and I arrived one evening last week and were greeted first by a salesman named Michael, and he showed us the X1 I had my eye on. He was very nice and seemed like a decent human being. We chatted with him awhile but then he turned us over to another salesman, John Leal, because he had some paperwork to finish up. John accompanied us for my testdrive, and he immediately struck me as a very fair and gentle-spirited man. I remained skeptical, but I started to warm up to him a little bit. He emailed me the next day thanking me for stopping by. I ran through some other car options I was considering, but I decided I like the X1 the best, which is why I showed up first thing Sunday morning to lease a new car.

While the process took a little longer than I had hoped or expected, John and I finally came to some numbers that worked for both parties. He was very patient with me and not pushy at all. I know I can be a handful sometimes, and even though I know I was wearing on his nerves, he never let it show. There were a couple of times during negotiations that I was sure he and the manager were going to "walk" me, but it never happened. I think it was mainly because John and I had built a little repoire and he didn't want to see the deal slip away when it didn't really have to. When it was all said and done, I walked out of there with a big smile on my face and the knowledge that I had just special-ordered the perfect car for me. I would recommend working with John Leal to anyone, and he now has another customer for life!  ** 5++ STAR experience

Uday U. | 2012-11-15

I just bought my brand new BMW from BMW Seattle. I had an awesome experience with my Sales team of Karl and Matt.
Karl was very good during the test drive explaining all the features of the 328i that I was planning on getting. I was very specific with what I wanted and seeing that my specs were not available in any of their showroom pieces they helped me get one ordered from Germany. The process took about 2 months, but I am glad I waited. Karl took time out to keep me posted on the status of my car during the 2 months that I  was waiting and the moment it was ready, I had the car with me.

Overall, my experience was great and I would recommend BMW Seattle any day.

Garrett O. | 2012-11-13

Just passing through town and I really quickly needed some coolant for my bimmer just as they were closing.  They were very friendly and prompt!  Thanks!

Theron A. | 2012-10-24

Went in to BMW Seattle a couple of weeks ago, ready to buy a pre-owned BMW, and had an awesome experience with my sales team, Elias and John.

Unfortunately, my credit is not what it was, pre-recession... and so it was a little challenging working out my financing options. I went in on Friday afternoon, ready to buy, drove a 2007 335i, fell in love with it and went back to the showroom to make a deal.  But we just couldn't make the numbers work out.   So they promised to "take a look at other options, see what they could do, and call me back on Saturday."  

I figured I'd never hear back, that I was just too much hassle, and that they'd spend their busiest day, Saturday, selling brand new cars to people with sparkling credit...  But to my surprise, Saturday afternoon, Elias called with a possible deal on a 2007 550i... a car that I thought was out of my league, and hadn't considered previously because it was actually more expensive than the 335 I originally drove.   So I went in, drove the 550, loved it, and ended up driving out of the dealership an hour or so later.  

To make a long story short, these guys went out of their way to make the deal work for me, which is especially impressive in light of the fact that they could have made a lot more money that day by simply not messing with my situation and focusing on customers with better credit.   These guys really care about each customer's business, and they're in it for the long game, not just selling as many cars as possible today, but thinking ahead to the future. I'll definitely refer my friends to BMW Seattle, and I'll definitely be back when it's time for my next car.  Thanks, guys!!

Trey B. | 2012-10-19

Not happy with service team.

Made an appointment to put my car in the shop. Arrived on time and waited a full hour with no help before I gave up, left and had to reschedule. Came back the next day, and they didn't even apologize (had to wait almost an hour again too). Plus it cost $2000.00 to replace my brake pads (seriously ?).

After that experience and seeing the Bellevue BMW ratings I'm 99% likely to be switching away from BMW next year.

I like the cars but the service and excessive hidden ownership costs (e.g. $900.00 oil-changes) really aren't worth it.

Thatcher B. | 2012-10-11

Three years ago I took my 323i in for service and to ask about problems I was having with the electrical system and a leak that flooded a back seat foot well. I was told the leak could not be fixed without a prohibitively expensive test procedure. I was also they had fixed the electrical problem, which turned out not to be true.

I took the car to Stingray Auto, where they fixed the leak no charge (Jason there said, "Oh yeah, it is a clogged runnel drain. happens all the time.) They also repaired the electrical problem.

Still--I needed a major service so made an appointment to take the car back to BMW Seattle in the fall of 2012. When I arrived I was told my customer service agent was busy and to wait (even though I had a specific time booked to drop my car off). 25 minutes later no one had come to me, apologized, brought me a glass of water... I had to get back to my office so I left.

I wrote BMW customer service the next day and to their credit I got a call back on voice mail offering me a "re-do" with a 20% discount. I called them back, left a message, thanking the fellow who called me,and said I would take them up on their offer. But he never returned the call.

I took my car back to Stingray Auto.

I wish I had had better experiences because I am ready to buy a new vehicle, but I now feel i would be a little crazy to make my purchase at BMW Seattle.

Adrienne Q. | 2012-10-08

Awful, awful, awful.  Terrible customer service, low inventory, and SLOW.

Never again.

Jen B. | 2012-10-07

If I could give this place 0 stars I would. First off, I will say I'm not bitter over their absurd trade in quote , I get it their there to make a profit. But, it's the attitude that came with questioning their practices. I did my homework, I called and got other quotes on my trade in, but BMW Seattle treated my vehicle as if it was a dime a dozen, and stated that's exactly why they gave me such a low value.  Then, my sales guy tells me to " go somewhere else if I want to". Um, okay I will do that. I will never come here again, their prices are ridiculous, trade in values laughably low and the sales people leave a lot to be desired. Sales people- you work there, you don't own BMW or the billions that come with that industry so leave the snottiness behind.

Larissa L. | 2012-09-27

Friendliest and most professional staff I've ever worked with. The location is beautiful and easy to find with plenty of parking. I highly recommend BMW Seattle.

Peter S. | 2012-09-24

5 star parts and service experience
In service -- Alex Long has been very good to deal with
In Parts -- Dan and his team are helpful

Lisa E. L. | 2012-09-17

This is THE place to go when you're looking to buy/lease/trade.  I've recommended my family and friends to Kevin Shi, internet manager of BMW Seattle.  Kevin is very friendly, easy to work with, detailed and responsible.  Overall, BMW Seattle has the newest, upscale facility in the entire northwest!

Veronica V. | 2012-08-23

I've taken my hubby's 1997 Z3 out here to get it serviced a couple of times and have no complaints. The lobby area has a few booths for people to use their computers (yay for free Wifi!), spotless bathrooms, a coffee machine, and a little fridge filled with water and sodas. Since the dealership is just a couple of blocks away from Chinatown, I usually get some food at Kau Kau, bubble tea at Gossip or just shop around Uwajimaya and Kinokuniya while the car is getting serviced.

Customer service has been great and the car comes back cleaner than when I first came in with it. If the hubby and I decide to get another BMW and we're still in the Puget Sound area, we'll definitely stop by here.

E H. | 2012-08-23

I saw a used G37 Coupe for sale and thought I test my luck by dropping in and taking a look. I didnt know what to expect, since I went to BMW Bellevue before, and it felt like I needed to have a lei made from $100 dollar bills to get anybody's attention.  BMW Seattle is different and is definitely a dealership that makes you feel welcomed and respected!

Anyways, came in at 11AM on a Sunday and was greeted by Elias, a sales person.  He was very professional and nice.  Surprisingly, he let me take the car on I-90 and around Mercer Island and back to the dealership.  It definitely gave me a true feel for the car.  

Then the dreaded actually went very well!! Elias was not pushy at all and didnt pressure me into buying the car.  To my surprise, I actually negotiated the car to the price I had in mind prior to walking into the dealership.  Im not going to lie, I'm a pretty cheap man and it takes a lot from me to come to an agreement on a car!  I put a deposit down on the car and told him I'd think about it for one day.  The next day, I asked if I could take the car to Infiniti of Kirkland to get one more inspection (BMW Seattle already did an inspection)  and the manager had no problem allowing me to take it over to Kirkland.  To make it short, car checked out clean, like BMW stated, so I bought the coupe.  Elias even came in on his day off to get all the paperwork organized and even offered to drive the new car home for me, since I had driven my current car to the dealer.  I declined, since he already did enough for me.  

Great experience here working with Elias and BMW Seattle. I highly recommend anyone that wants a BMW or any used car to check it out!

J T. | 2012-08-01

What a great dealership!  I have been trying to buy a simple part for my 325ci and BMW of Santa Monica (where the car was purchased) was so rude and useless. (Read their yelp page---it's shocking)
I was in Seattle on vacation and stopped in to see if they had the part.  When I spoke to the parts department, they not only found the part for me, they gave it to me for free!  
Now that's customer service!  If I still lived in Seattle, I'd be a customer for life.  
Thank you x 10!

Victor C. | 2012-07-26

I recently bought $2200 worth of parts for my M3 from these guys. When all was said and done there where 6 o-rings that I ended up not needing that came to a total of $21. I attempted to return these parts that where in the original package which had not been opened and was informed by the counterman that I could not return them because they do not take returns for parts that cost less than $10 individually. Ok, I understand that this may be their policy, but you would expect that they might be able to bend a little when you make a purchase of $2200 and wish to return $21 worth of them, but no , they couldn't do that. It's not about the $21, it about taking care of your customer.

Jeff D. | 2012-07-22

Bought a new 2012 X5 Diesel. My CA was Karl. HE IS THE MAN. Worked hard for me and found me exactly what i wanted, and had it shipped at the dealer a week later. Made a straight forward deal. Up front on costs, no hidden fee tricks.

Finance process was a breeze. Straight forward, no gimmicks. Best finance desk Gauntlet I've ever had to go thru.

Toni D. | 2012-07-17

Recently, I was in need of a oil change.  I'm new to the Seattle area and didn't know of a good place so opted for the BMW dealership in Seattle.  I always thought going through the dealership would be super expensive.  I was wrong.  The synthetic oil change was less than $100. Included was a car wash and they even vacuumed inside my car.  They also have Saturday appointments available.  

The lobby is stocked with pastries, bottled water, soda and an awesome coffee machine...which you can make Latte's, Hot Chocolate...Just about anything Starbucks can do minus the frosty drinks.  

I had to get a couple of things done to my car besides the oil change and therefore had to wait a few hours.  There courtesy van dropped me off downtown and picked me up once my car was finished.  

Everyone was super friendly and very professional.  The only downside is after the inspection of my car I need to get a lot more done to my car costing me probably over $1k.  I'm hoping that my 3rd party warranty will cover most of the repairs.  However, I'm not sure yet... I've been waiting for the Service consultant to get back to me... it's been a week and half.  I think he forgot about me.  I had to call yesterday to follow-up and got his voice mail.  He then called me back a few hours later. His excuse was people calling out at work causing it to be hectic there.  I should be hearing from him soon.  I would have given them 5 stars had I heard from him when he said he would call.  I'm in the service industry and know what superior customer service entails.

Rick A. | 2012-07-01

This review is probably way overdue.  I have bought several BMWs from this firm, over the years, both in thier old Capitol Hill location, and thier shiney new SODO reincarnation. I currently own three BMWs, in the house, and BMW Seattle has exceeded my expectations in sales as well as service.  I mean, good grief!!!!  They have free loan cars, state of the art touch screen coffee makers, free parking in thier service lot, when the service dept is closed, and free car washes.

They are loaded with caring people , both in service as well as sales, some of whom have been there for decades!!!

In my humble opinion, nobody should ever go to any other BMW dealership.

Katy H. | 2012-06-28

If you're in the market to buy a luxury car you'll feel right at home here. With a fantastic showroom floor, massive floor to ceiling glass walls, candy machines, coffee, comfortable seating and more than 150 cars below the showroom floor, this BMW dealership has got you covered. Not to mention the massive 3-4 story parking garage across the street! No matter the model or color, they've probably got the exact car you want in stock.

I popped in tonight to check the space out and attend a private event. I was so impressed with the friendly customer service, the spacious layout and the overall cleanliness of the place. If I didn't want a BMW before today, I sure as hell want one now!

Judd H. | 2012-06-17

Recently I've been shopping for a new performance vehicle and I made the rounds to Seattle area dealerships.  They all seem to be about the same and I eventually ended up ordering from out of state.  I'm not going to name salespeople, but overall BMW Seattle had poor email response, high sale prices, and mark up on published BMW Financial Services lease rates.  I don't appreciate that.

Their facility is grand and when I went in to view a vehicle, their service was impeccable.  Another plus goes for the fact that I was told their lease rate included a mark up.  Kudos for up front honesty.  I'd give them 2.5 stars if I could and I'm sure I'll get my shiny new bimmer serviced here when it arrives later this summer.  It's just too bad they use the Seattle prestige to extract extra $$ out of their customers.

Larry M. | 2012-05-20

We purchased our BMW form BMW Seattle. Consistently service advisors were rude, arrogant and dishonest. Over and over again they refused to acknowledge factory flaws with our vehicle and attempted to blame us and charge us for the repairs. I had to have the service manger intervene more than once to receive a fair resolution. I would never buy from this dealer ship again and in fact bought a new BMW from the Bellevue dealership ( which is considerably farther from my home) . Do not trust this service dept. Beware

Pasha N. | 2012-03-14

Karl is the best! He's not a typical car salesman just trying to sell you on a car; he's genuinely passionate about BMWs and his excitement for them is infectious.  I had a whole lot of questions for him about a BMW I was looking at.  He was incredibly patient and took the time to fully address all of my concerns.  Most impressive, if he didn't know the answer to one of my questions, he didn't just try to fake his way through it.  Instead, he made sure to ask the right people to get me the answer I needed as soon as possible.  Great service, definitely would recommend him!

Matt G. | 2012-02-15

I have been taking my old e46 BMW 330i there for service for years, and had not dealt with their sales department until recently.  There service department always treated me like I was driving a new 7 series, even though my car was old and a little beat up. They gave me a great deal on my new 335i xDrive, and followed through on all of the promises they said they would, l ike detailing it, giving me a full tank of gas, and they gave me a couple of BMW hats for my kids even without having to "ask the manager."  There was a little back and forth so we can work out the details of the deal, which is to be expected.  The finance manager did not put the screws on me to try to sell me the moon, but they did offer a few good items that I purchased, and feel really good about. It was hands down the best buying experience I have ever had, way different when I bought my old 3 series from the "other" BMW dealership.

Chris B. | 2012-02-07

Perhaps the worst place in Seattle to get your car serviced, period.  Multiple phone calls are either not answered or messages are never returned.  Staff is rude, unfriendly, and lack any product knowledge.  I once sat for 2 hours in the waiting room only to learn they never ordered the part.  It is astonishing that BMW corporate allows such an operation to exist.  My future car purchasing business will go elsewhere, and I often tell perspective BMW buyers to steer clear of BMW Seattle. It is simply not worth the aggravation.

Alejandro V. | 2012-01-19

The General Manager called me and offered an apology. He was really nice and is going to make sure these situations don't happen in the future.

Katie V. | 2012-01-09

I would tell anyone to come visit BMW Seattle!  I live in Bellevue, and Bellevue BMW is such crap that I will gladly drive anywhere to avoid it.  I bought my car in Seattle, from Adam Newbold and that was a great experience.  I get all my service done in Seattle, with Adam Long, and that is always great.  The staff is friendly, knowledgable, and helpful.  My only complaint is that the shuttle won't drive me home to Bellevue, because they don't cross the bridge.  But after experiencing BMW Bellevue, I will take the bus.   The people at Seattle BMW are competent, and that is refreshing.  Buy your car in Seattle, get your car serviced in Seattle, I think that you will be happy.  I have been a customer here for over 2 years, and I will keep coming back.

Pat M. | 2011-10-17

Utter nightmare.

Bought a used BMW.  Advertised as having navigation.  During test drive, it was noted that Nav system didn't work.  Salesman said missing the CD and that the dealer would deliver a disc within 1 week.  I week passed, dealer said Nav CD's were "hard to come by."  Found a set on eBay from a BMW dealer in California,  Bought it and was reimbursed by BMW Seattle.

However, loaded the CD and the system could not read it, the entire on-board computer system shut down, so that I could not even listen to the radio.  BMW Seattle told me that they could not obtain obtain parts for a repair for a week.

They finally repaired the system, but when I picked up the car there was a fresh dent in the rear end, for which the dealer has denied liability.

I bought an expensive car from BMW Seattle (cash sale) but have had nothing but problems for a full month. Now I have to collect from my own insurance for BMW Seattle's negligent damage to a car they they sold to me.


Black A. | 2011-09-19

I see a lot of praise for Adam Newbold in these reviews on yelp. I too was very impressed with him when I bought my X5 diesel from him almost a year ago, in October, 2010. Great experience, Adam is a salesperson par excellence, not your run of the mill annoying car salesperson. Often, when I am at BMW Seattle, I drop in to the sales division to say hi to him!

There are 2 others who I have dealt with more than I have Adam. Luis Cuero is a service advisor, the best out there. He takes time to get to know his customers and goes out of his way to help them. What a great guy, interacting with him makes for a very very good experience. When I go to BMW Seattle, I specifically ask for him at times, since I knw he will take the trouble to provide excellent service.

On one of the days that I went there, Luis was not in. I was fortunate to be introduced to the third of my friends there - Tomas Cerovsky, another service advisor, awesome at what he does, someone who takes the trouble to look into his customer's needs, regardless of how busy he might be - just like Luis. In a buyers market, I gotta tell ya - these are the kinda guys who make businesses thrive, and who will therefore rise through the ranks real quick and smooth.

I have run into many good people at BMW Seattle however, and want to point out that overall they make a great team of dedicated folks who are a pleasure to deal with!

Donny P. | 2011-09-14

Stopped by to get a used car, easy negotiation, very friendly sales

Chad C. | 2011-07-17

I know no-one believes 5 star ratings but giving them a 4 would have been an understatement of my level of satisfaction with this dealership.  Armon Johnson and BMW Seattle made the car buying process very smooth.  Armon is the consummate professional, even coming in on his day off to walk me through the car's features and making sure the closing process went smooth.  Anyway, good guys all the way through to Mike in finance and couldn't be happier.

Suzanne S. | 2011-06-27

This is regarding the SERVICE department. I had faithfully taken my 2001 X5 to this dealer for all of its service needs. Last summer my transfer case went out. As some of you may know, that is an expensive (unfortunately common) issue with x5's. I had it towed to BMW Seattle. They told me is would be about $5,500 - $6,000 to replace. Luckily, I had the long 4th of July weekend and lots of opinions from friends to urge me to make some calls. It turns out, two other reputable mechanics wanted $3200 to $3500. I reluctantly called BMW to tell them I was having my car towed elsewhere for repair. When I told them why, they lowered their price to $4,000. I agreed. (I had no idea you could even get them to lower their price). The car was there. It was a big job and I was comfortable with them. After that, I started branching out and using Precision. I figured my car had over 108,000 miles and I planned to keep it until it dies. The service record was for me at this point, not resale. I have been happy with them. Last week BMW offered a free inspection and car wash. I had to think about. I know I would probably not use them, but then remembered that I had given them all of business until recently. They found 5 things wrong. One that needed immediate attention. They told me that the Cooling system for the Transmission was shot and need to be replaced for $660. I said thanks and went to get my car. I left it a Precision. As it tuns out, the tank for the coolant has a slight crack. The coolant was running out the crack and down the transmission. The cost to repair??? $125. Well, I may be a slow learner, but now I just sick to my stomach. Shame on you BMW Seattle.

Jordan C. | 2011-05-14

I can't say enough about the service and treatment I received at BMW Seattle. I was working on my car at home when a screwdriver bit fell into one of the spark plug wells. After unsuccessfully trying to retrieve it for several hours myself, I called BMWS service department. Mike, the shop foreman, offered to help me pull the bit out at no charge. Mike spent 45 minutes of his own time turning my engine over by hand, fishing a camera down the cylinder and pulling out the lost bit. His help saved my engine and several thousand dollars.

They let me borrow a tool I needed to finish the repairs, use their lot to work on my car, answered questions about how to take off the part I was working on and everyone I spoke with was good natured and courteous. I would recommend BMW Seattle service department to anyone. Huge thumbs up to the foreman Mike and Service manager Tony.

john S. | 2011-04-26

Great guys to deal with.  I buy parts for my work here, never had a problem and always quick on getting things to me

Judy M. | 2011-04-05

Bought a used car with Adam Newbold on Sunday, April the 4th.

It was an incredibly smooth and painless process!  During the test drive, Adam let the car sell itself.  He answered our questions, but didn't inundate us with needless information.  

During the negotiation process, he was straightforward and responded quickly.  He never gave us the feeling that we were playing a game.  

Such a refreshing experience!

Yousif A. | 2011-03-26

The dealership is classy overall, but in particular, I'm impressed with the Service Department.  Alex Long is my Service Advisor, and Jeremy has performed most of the work on my car --I always get excellent advice and service from this pair of individuals, they are very knowledgeable and genuinely helpful professionals.  Aside from Alex and Jeremy, the Service Department offers nice amenities like a shuttle service, a loaner car program, and really nice staff.

(While I'm at it, props to the Sales Department, and in particular to Chris Brown who sold me a manual transmission 330i, then drove it to Snoqualmie for me because I didn't want to be on the freeway in a standard, after not having operated one in about 10 years.  -Chris is an honest and helpful person, also).

Amy R. | 2011-02-23

Wow! After visiting BMW of Seattle for some repairs on my BMW I am extremely impressed. The staff was wonderful, waiting room was great, shuttle service was fast and they even paid for my rental car (they didn't have any loaners available) when the car needed to stay over night. I will be back!

itak v. | 2011-01-28

I agree! this place is nice and mr Chang is pretty amazing.
He made us love the BMW and made us dream we can afford a convertible. We are just waiting for the right one in the right color, but we know now what our next car will be.

Tayyar K. | 2011-01-09

This review is about the Sales department:

I was in the market for an X5 (now I have one). I decided to drop by to get a price. I have to share our conversation:

Saleswoman: we just don't give out our prices
Me: how will I decide without the price?
Saleswoman: If you decide to buy from us I will give you the price

Seemed wrong, they lost a customer, probably a significant profit

Edit: their sales manager replied me but with the wrong name. Shows how much they care... I guess :)

Mike L. | 2010-12-17

The service department is unreachable.  Even though they are supposed to be open until 7pm, I called at 6pm and was transferred to the voicemail of the service manager who's voicemail greeting said she's only there until 4pm on weekdays.  Tried to transfer to the operator only to be be sent to another voicemail box.  

I've had many similar experiences trying to reach their service department.  They must not want customers to set up appointments

Adam W. | 2010-12-06

Yesterday, after a long-awaited trip across the ocean, my brand new 128i coupe arrived at the dealship.  After looking into the step-by-step notes from the dealership, it actually seems like the delivery time was right on schedule and accurate within the website, so that was nice.

Before I even bought the car, Adam Newbold, my salesman, did everything he could to assist me in making the right decision for a car that made sense for me.  Zero pressure, zero obgligation whatsoever.

Perhaps the MOST remarkable?  I didn't even get pressure from the finance person.. what the heck?  All he did was say "if you want anything extra from this sheet let me know, otherwise we can just move right on".  When I said I'd rather not all he said was "great, lets get you on the road then".  I have never been treated with such respect from a finance dude.. it was very odd.  He even told me how to get OUT of possible cost issues in the future by not paying attention to superfluous maintenance checks unless i really WANTED to do them.

When you walk in the door the atmosphere is a bit intimidating, but just know everyone I talked to was anything but.

Darcy H. | 2010-08-27

I bought a new car there and it has been nothing but problems. I ordered it and watched it go through the process. When it arrived in the United States something happened to it and I could not take delivery. I had my BMW already sold with the new owner anxiously awaiting for it. The dealership did NOT care and I had to beg for a realistic build time as each dealership gets only so many. They gave me the car with only one plate on the back and once I started receiving tickets asked for the other one. All they could say is not our problem we gave it to you. When I went to go buy new plates the girl said well first lets go out to your car and see if you went to a lazy dealership and sure enopugh both plates were screwed into the back plate. Do you think someone could have told me that after over $100 in tickets? I then asked them to put the plate on. Oh my God! They did not have the parts and asked me to wait 2 weeks maybe so I could get more tickets. When I asked them to take one off another car there was a huge sigh and it was done (not happily) Well now I am under warranty and you just imagine that warranty does not cover my problem because a bottle of water spilled in my trunk. This is an arrogant dealership that does NOT care. It starts with the phone tree. Just try to get someone on the phone. On a good note they have the best detailer in the world! Maybe they should turn the dealership into a detail shop. It is a good thing for them that there are only 5 dealerships in Washington. I have had too many other things go wrong to even write them all. I suggest BMW Bellevue as they could not be worse than Seattle.

John D. | 2010-08-06

Great service dept. Tom Howe rocks as a service advisor.

Brian A. | 2010-05-31

Great Experience with BMW Seattle!! Michael in Finance and Steve in Sales, HIGHLY recomended!!!  Made the entire process smooth, after some not so fun experiences at other dealerships in the area.

John L. | 2010-05-07

This review relates to the cost of parts and repair at this facility. It does not relate to the purchase of a new or used vehicle - I've never had any dealings with the sales department.

That said, BMW dealers supposedly provide a trustworthy and reliable source for parts and service for your BMW. After all, the dealer has to stand behind the marque. But is it truly worth spending the exhorbitant premium to send your vehicle to this facility to get your car repaired, or to purchase parts to do it yourself? I think not.

The car repair industry has two major references that mechanics use to estimate and "price out" a repair for you. They are called Mitchell and All-Data. For every common repair, like changing fluids, or replacing a valve cover gasket, these references have the number of hours it takes to perform the repair. Multiply the number of hours it takes for the repair with the shop's hourly rate, and you should get the labor cost for the repair. Note this excludes the parts. Also note that the labor hours in these two references don't deviate much, if at all from the BMW shop manual's estimates.

Taking this into account, and looking at BMW Seattle's hourly shop rate, it is amazing how much more this dealership charges for any repair I've gotten an estimate for. Usually, they more than double the number of hours it takes to do the repair, working back from the labor cost estimates.

Amazing, isn't it?

One might construe this as price gouging, while others might say that's what the market will bear. You can decide for yourself.

The same applies for the parts sold at this facility. The counter staff are very knowledgeable and helpful when it comes to dispensing information about a part you need, but beware that this comes at a very high price.

There is suggested retail price for things, which the manufacturer sets. Then, there is the wholesale price, which is perhaps what the dealer pays for the part. Many of the parts I've gotten prices for are well over the suggested retail price set for the part at this facility. Why? Is Seattle such an uncompetitive market that dealers can charge what they feel like? Buyer beware. Parts sold in Southern California are far closer to suggested retail prices set by BMW by comparison.

Anna I. | 2010-05-02

First, let me make it absolutely clear that I have never actually gotten to the purchasing stage with BMW Seattle, this review comes entirely from the point of a broke college student who merely dreams of driving a Beemer and focuses solely on my customer service experience so far.

Two friends and I were having a girl's day out and we decided that we each wanted to test drive a fancy car. I'm the only BMW fan in my group, so after stops at other dealerships, we ended up at BMW Seattle. We showed up on a slowish Sunday afternoon in a 10 year old beaten up Subaru station wagon and the salespeople were instantly friendly, which is not something I've regularly seen when showing up in an older, less-expensive car. We walked in and I asked if I could test drive a 135 convertible. They didn't have any already out, so they said they would pull one from the showroom floor. I protested and said that I was just testing one for fun, I couldn't buy one in the immediate future. They said that it was okay and proceeded to move several cars so that I could try that 135. (First major point in their favor.) It was a sunny day, so the salesman showed me how to put the top down and helped my friends into the car. (Chivalry at a car dealership? That's a welcome surprise!) The salesman had to sit in the front with me per the test driving rules, but he made sure to scoot as far forward as possible so my two friends in the backseat had plenty of room. (Point two.) We hadn't even pulled away from the dealership but my friends and I were already laughing and giggling. We asked the salesman if he would mind taking a few pictures for us and he did so without hesitation, capturing quite a few great pictures for us. (A salesman who can join in on the silly fun and not make us feel bad for acting stupid? Major point three.) He then directed us onto I-90 and over to Mercer Island, telling me where I could go the fastest without a high likelihood of getting busted by cops. (Point four. Nothing ruins a good test drive like the fuzz and nothing saves a test drive like a salesman who knows how to avoid said fuzz.) The salesman, of course, made a standard pitch and said that even if I didn't think I could afford it, there were financing options. However he wasn't remotely pushy when he said it and he didn't harp on it, which kept it from being annoying. (Major, major point five. I hate feeling pushed.) When we got back to the dealership he gave me his card and said if I ever did buy a BMW to come see him. No pushing, no "let's go talk numbers."

I'm not giving BMW a full five-star rating because I've never gotten past the test drive stage and so I wouldn't feel comfortable giving them 100% overall, but I will say that what experience I have had with them has been overwhelmingly positive and if the actual process of purchasing a BMW is anything like my experience test driving, I'll be going to BMW Seattle.

Angella T. | 2010-04-17

I just needed to rave about my awesome car buying experience with Knight Chang. The first salesman I have ever had actually listen to me rather than talking over me. He understood what I was looking for and my budget and then provided me with the greatest car buying experience I have ever had! I appreciate Knight's sales philosophy and his attention to detail!

He took the time to answer all of my questions and gave me relevant information without the typical sales pitch. Definitely not the high pressure sales most of us dislike. He was friendly, fun and was amazing with quick responses to my e-mails and phone calls. He never made me feel like I was wasting his time no matter how many times I went back to ask more questions. He clearly had a great command of information of everything BMW! I was confident with the information he was giving me.

Folks, I was trading in a 2005 scion. When I drove my dirty car (on purpose) up to the Bellevue dealership the sales people looked down their noses at me. Took forever for someone to approach me and it was definitely half hearted. I bet they were thinking that I couldn't even afford to be there. Not to mention that their lot is confusing and it's hard to tell where a customer should even park. That was not my experience in Seattle. Everyone was friendly, the dealership is beautiful and I never felt like they left me alone for long periods of time to sit around like most dealerships do. I also enjoyed a fun test drive with Adam Newbold! What a fun personality he has!

I am now the proud owner of a gorgeous white 328i. If you're in the market for some awesome german engineering and the customer service and the experience is as important to you as the car buying process...then call or visit Seattle BMW and ask for Knight Chang!

Mike S. | 2010-02-13

They wanted $1200 to replace a failed alternator - $650 for the part and $550 in labor.  I researched it online and found it takes a mechanic about 15 minutes to swap out an alternator, and they mark up the parts about 300%.  So, I chose to read about it online and replaced it myself for $250 and about 3 hours of labor never having done anything under the hood of a car.  Customer service may be good, but not worth $950.

Ken P. | 2009-12-13

I've mainly used BMW Seattle to get my car serviced.  However, because of the great service I've received I plan to buy my next car there.  Each time I've called to get an appointment, I've been able to get in within a week's time.  One thing that's nice is that I'm able to see the same Service agent each time.  This is nice since since he already has an understanding of the history of my car.  When their working on my car, I either hang out in the customer waiting area where they have free Wi-fi access, a tv, and even cubicles you can work in or I have the free customer shuttle drop me off somewhere in the area.  

Now that being said, since my car is still under warranty, I haven't had to see things from the perspective of how reasonable they are in regards to pricing and labor rates.  Then again, I believe all dealerships tend to be on the high end.

One thing I do have to give BMW Seattle kudos for is that they've always offered to top off my oil for free when I stop in.  I realize this isn't a big deal to some but when I asked the guys at the other BMW across the lake, they said I had to buy the oil first.  At $12 a quart and the fact that I need to add about a quart of month (characteristic of the type of engine I have), you can see how this could add up.  Needless to say, the guys at BMW Seattle never have a problem doing this and they do it with a smile.  

Kudos to Alex, Luis, Tony, and the rest of the BMW Seattle service team.  Thanks for all your help!

Matt S. | 2009-12-10

Awesome dealership, I've only dealt with their service and parts department so far but I've been very impressed. When I'm in the market for another Bimmer, this will be my first stop!

Jasmine P. | 2009-08-18

Had an excellent sales experience here with Michael Brown, after an unpleasant time trying to negotiate an '09 335i coupe at Bellevue BMW w/ a salesguy who was both pushy & condescending.   So I basically cold-called Seattle, not hoping for much more.  Michael was the exact opposite: very patient, extremely responsive over email & phone, & the offer they gave me was fair.  He also prepared as much of the paperwork ahead of time over phone & email so that the two visits I had to make (once to sign the initial contract before they took order of my car, the 2nd time to pick up my car & sign the final papers) were as brief as possible.  The process basically couldn't have gone more smoothly.

Eric R. | 2009-08-17

The parts prices here are utterly, shockingly outrageous.

I recently needed a camshaft alignment tool (part # BMW 113240) to repair my engine.  They quoted me $865.00 for the tool.

I found the tool online for about $85.00.

Clearly BMW Seattle would rather gouge their customers than support them when it comes to maintaining older cars.

j p. | 2009-07-27

A service writer named Derek was a total pampas A-hole and told me I had a loaner car there waiting for me. When I got there gave me the run around and said that I wouldn't need one because I was only going to be there an hour, It actually turned in to a few hours.
What a jerk I'm sure that If I hadn't spent $80,000 on a new bimmer his attitude would have been different.

Jason L. | 2009-05-06

BMW Seattle: In-efficient Dynamics

My service indicator said I need to take the car in for maintenance in May.  So I called, gave them the last 7 of VIN, made an appointment, and arranged for a loaner car.

The morning of the appointment, I arrived 1 minute early.  I walked into the service department but was greeted by no one.  I went to the (sales?) front desk, and they said someone will be there to help me.  Fifteen minutes later, someone indeed came to help me.

The guy didn't have any scheduled appointments before or after mine according to their appointment board, so why was it that I had to wait for 15 minutes?

He looked up my car on the his computer, then told me that they didn't reset the emissions last time the car was in for service.  It took him about a minute to go and reset it on my car, then I was on my way.

Why didn't they look up my car in the system when I called to make the appointment?  I would much rather have waited to have that reset until I needed to come in for a real maintenance item.

Sam C. | 2009-01-05

This is a review for their service dept.  To start, I had a bad initial impression.  I've heard how they don't treat you well unless you buy a car from them AND they didn't return my call when I left a message months ago.  That drove me to BMW NW.  However, I got tired of driving down to Tacoma so I gave BMW Seattle a try for my strange "SOS Error" repair.  I was blown away.  Derek, my service manager, was helpful and a fantastic communicator.  They offered a loaner w/out me asking and returned a car that was perfectly repaired (and washed).  Overall, I am very pleased with my experience.

Errol S. | 2008-11-05

Ordered a built-to-order car. Salesperson said it would take 6-8 weeks (probably just to get my sell). Actually took 12 weeks. At 6 weeks, I constantly had to inquire about the status, to which his response was usually "I don't know". They were not proactive at all. Showed no compassion about how long it was taking. Snippy email communication. Finally got the car, and when I scheduled it for the 1200-mile break-in service, he scheduled me for a Sunday, the day they're closed. This screwed up *my* schedule. Unbelievable for a BMW dealer.

T. B. | 2007-08-21

I bought my BMW there in 2004 and received very good service. The service department itself is also quite remarkable. They pride themselves on good customer service and do an exceptional job. The customer letters on the walls are a direct reflection of that.

On a recent trip there, I came in because my tire gauge light came on. It was the end of the day on a weekday, and I was preparing for a long roadtrip so needed to make sure my car was in shape. They meticulously checked out all four tires at no charge, filled up my tires, and assured me that everything seemed normal. I took the 800 mile trip with no issues.