AutoNation Hyundai Seattle in Seattle, WA


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Specialties

Hyundai of Seattle, a Seattle Hyundai dealer, has a vast inventory of new & used Hyundai cars, trucks and SUVs. We offer vehicle financing, Hyundai OEM factory service & auto parts.

History

Established in 2004.

Ken Phillips, President and Owner of Car Pros Auto Group, was featured on the cover of the Fall 2009 Edition Official Publication of the Puget Sound Automotive Dealer Association and in the article titled, "Doing the Right Thing".

Ken's career path starting from age 10 when he took over his brother's paper route; after high school and returning from Vietnam, he started his career in the Car Business selling cars.

Author of the article, Mark Cutshall writes, "Though he says he's a self-made businessman, there's nothing random or spontaneous about how he has built his dealerships."

"In all the years I've been in the business, one thing that hasn't changed: the all-important thing of taking care of the customer. That's why, whether it's on television or face-to-face, I like to talk directly to people and have a conversation with them," Phillips says.

carpros.com/puget-sound-dealer.php.

AutoNation Hyundai Seattle


Dealer Info:


Phone(s):(206) 362-9500
Address:14005 Aurora Avenue, Seattle, WA, 98133
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: 10:00 am - 8:00 pm

Reviews on AutoNation Hyundai Seattle

 
Kamie K. | 2015-04-11

I recently traded in my Hyundai and upgraded to the next model. I HIGHLY recommend Nizar El Souki. He was very personable and easy to work with. I did not feel pushed as at many other dealerships. I was happy with my financing and was able to make a good deal on a lease and come home in a better car with a smaller payment! I took away one star for a little bit of a problem with their advertised specials and because I think the showroom needs an update.

 
Sandra T. | 2015-04-09

IM NOT ONE TO COMPLAIN ABOUT ANYTHING ONLINE BUT THIS IS BY FAR THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED.
I went to AutoNation to purchase my very first car. Not even a month later my car wouldn't start. I called AutoNation told them what happened they told me that I might have left the lights on in the car. I know for a fact that I didn't leave the lights on. They advise that I get the car jump started and that it most likely wont happen again since the car is not that old. After jump starting my car I thought that everything would be okay. WRONG!! Whenever I turned off my car it had to be jumped started to turn on. I had to get a BRAND NEW BATTERY out of my own pocket was not reimbursed for it! After swapping out the battery the car was still having problems. I've been having issues with them since day 1.  I called AUTONATION to tell them what happen they told me to have my car towed there. I was told I had to pay for the towing which is $4.00 a mile. I demanded to speak with MANAGEMENT because I refuse to pay for towing after I replaced the battery. Of course the manager was busy. Representative comes back to the phone and tell me that they decided to cover the towing.
When I arrived at the dealership they service reps were talking to me like I was stupid and did not know how to start a damn car! JUST WRITING THIS REVIEW GETS ME ALL WORKED UP!

At this point I didn't want the car any more! I told them that I wanted to exchange  it for something else. You would think that after all that I've been through I figured they let me do the trade with no fees. Not only did they charged me fees they also did not take my name off the car correctly.  A few months later I received several  citations in the mail for the old car. I thought I was finally done with them after I switched out the car, but NOPE!! I had to contact them and asked them regarding the tickets. The manager told me to just send it to him he will take care of it. I sent them the CITATIONS thinking they will take care of it.

I received a call from collections yesterday  stating that I have a bill that I need to pay! I told the collection agency I haven't had this car for the past 6 months, they told me to take it up with AutoNation. I called AutoNation and spoke with the manager I told him about the citation and he told me the exact same thing "just send it to me I will take care of it"
I ALREADY SENT IT IN MONTHS AGO AND I AM STILL GOING THROUGH ALL OF THIS. He said that they never received anything. BLAH BLAH BLAH I CAN GO ON AND ON

THIS WAS THE FIRST TIME I PURCHASED A CAR AND BECAUSE OF THE HORRIBLE EXPERIENCE I DONT EVEN WANT TO BUY ANOTHER CAR!
DONT GO HERE! IF I COULD GIVE THEM NO STARS I WOULD'VE DONE IT.

 
Lisa N. | 2015-03-03

Great new car purchasing experience.

I owned a 2012 Elantra Ltd w/ low mileage and loved the car.  I discovered some very attractive rebates being offered by Hyuandi and so decided that if AutoNation could get me the car I wanted at the price I was willing to pay, I'd upgrade to a 2015 Elantra Ltd.  Over the next couple of days I worked with the Steve, the dealership manager, Luc, the primary sales person, John, a salesperson that helped me when Luc was not there, Mike, the Sales Manager (briefly), and Jason, the Finance Manager.  Everyone was friendly and professional.  Steve found every incentive he could apply, including one because my husband is ex-military.  He worked with the trade-in value and the sticker price until everything worked to get me my price.  They found a car outfitted the way that I wanted and in the color I wanted and got it to the dealership in a matter of hours.  There weren't any high-pressure tactics, no changing things once we had a verbal agreement, and the finance guy was really great - he got me a super good deal and explained things very clearly.  After I had a chance to spend a few hours reading all the small print, he (Jason) helped me further by answering question and explaining how some warranty features worked.  I also liked that AutoNation has a few policies designed to protect the buyer.  I originally bought my 2012 Elantra in California at a dealer that was not very clean-dealing.  AutoNation was the complete opposite and I would not hesitate to purchase from them again and refer others.

 
Shuo W. | 2015-01-09

This review is for their parts department.
One week ago I found the smart key of 2013 Santa Fe Sport was lost, and I called in and ordered a new key (by the way their price on that is really good), after a few days they called me and let me know the key is arrived from Hyundai of America, so I booked an appointment for next week to have it reprogrammed. However, today my wife find the old key, it was under one of my books, so I called parts department to see if they can return the key I ordered (I expect to pay for the key since it is on special order), and amazingly Jeff told me they can return the key to HOA, and that save me big bucks! Thanks Jeff! I'll definitely go back to Autonation Hyundai for future services for my car.

 
Sheryl S. | 2014-12-27

Beware of this dealership.  The service department is dishonest and the management is unprofessional and, again, dishonest.  My daughter bought her first car there that was unsafe to drive, which is illegal in the state of Washington.   After taking the car for an inspection at another Hyundai dealership and another repair shop, we found numerous problems.  When Autonation inspected the car, they ignored and denied the problems found by the other shops.  These are problems that are obvious and dangerous.  I am currently filing complaints with the Washington Attorney General's office, and the DOL.

 
LINDSAY C. | 2014-12-19

Luc Dunton was so helpful and not pushy at all at AutoNation Hyundai Seattle.  I was very excited about the Elantra GT he showed me and bought it that night.  The whole staff there was very pleasant and helpful.  I plan on going there for all of my services and would buy from them again!

 
Michael J. | 2014-11-13

They have the best cars in stock
I already bought two cars and in the future I will keep doing business with them
Thank you so much for the excellent service

 
Jenny J. | 2014-09-30

I love the service department!! The staff is accommodating and can get us in very quickly. The lobby has sofas, flat screen, free popcorn and free wifi!! These guys are wonderful and take exceptional care of my car. They go above and beyond to keep me and my family safe!!! Thank you to Sherrie, Trevor and Victor!!!!

 
Jenny W. | 2014-09-11

Just an excellent experience! I went in for a maintenance and waited at the air conditioned lounge, munching on their complimentary popcorns. Felt like I was on a mini break! Everyone was super nice, especially the receptionist. I'll definitely be returning.

 
Harrison W. | 2014-09-06

**Update as of 11/11- found out they sprung a leak fixing a recalled part, I was losing break fluid since. This has been rectified with another company, please go elsewhere**

I can honestly say that my experience with Autonation Hyundai was the WORST Hyundai experience I have ever had.

I have just moved here from out of state and I have been to this dealership twice, and both times I have left horribly dissatisfied and borderline angry.

They have given me inconsistent information and seem to have poor time management for their customers.

After coming in for a tune up, they informed me that I would have come back to get a part changed what was on the recall list. He told me it would take 4-6 hours. When I asked for a Loaner vehicle, he told me they wouldn't give me one as it "costs too much money and the change isn't that big." Which, by the way, how something that 'isn't that big of a change' would take almost a half a day to finish is beyond me.  The next day I called the manager and he told me it would be ok to give me a loaner car if I came before 10am.

I came in at the scheduled time; the same employee told me it would now take an hour. So I did not get my loaner. After over an hour and a half, they tell me that it will take longer to make the necessary changes and they will call me a loaner. It took another hour to get into that loaner.

I don't know anyone who would like to lose all that time, especially when you have the promise of a loaner car and when your parents who flew across the country, were leaving and were expecting to spend more than 15 minutes with you.

I have never had to work this hard to get the most basic of service. I really hope this is an anomaly but after this has happened a second time, I don't know.

*As an Update* After seeing the posting from Molly from Autonation below. I called the GM 3 times on three separate days and got no response. I left my number and message twice and I have yet to get a response from the GM.

Take your business elsewhere.

 
Bobbie R. | 2014-07-23

The best car buying experience I have ever had! I got the car I love with the payment and interest rate I wanted. Eric was very helpful and really went out of his way to make sure I got what I wanted. If you are looking to buy a car go to Hyundai and ask for Eric.

 
Steve S. | 2014-07-13

My son and i were shopping for his first car, which had to be used for our budget and needed to be reliable as he's going to drive to Wisconsin for school. The salesman, Eric, was pleasant and not too pushy. Of course he asked if we wanted to buy today, but that's not unexpected to me. It didn't take to long to get the price right, as we had a budget and they were asking for more than that. So I told them what I was willing to pay and that I didn't want to spend a lot of time going back and forth.

But better than that, was the fact that when I found a problem with the car the next day, they stepped up and took care of it. I found all of the staff, management included, to be friendly and energetic. Some folks might find energetic to be "scary" or "rude", I found it just the opposite, I find that to be clear and refreshing. They then followed up the next day to ensure that I was satisfied.

Some folks in Yelp, young ones for the most part, don't know how sleazy used-car lots used to be. They also don't seem to understand that salesman are always going to ask if you're ready to buy today - that's not bullying, that's just trying to get sales.

I'm quite pleased with these people.

Steve

 
Linda C. | 2014-06-18

Long Review - bottom line - Great.
I recently had problems with my 2011 Elantra (45000 mi) just before going out of town so while gone, I called Auto Nation.   From that phone call on, they were great. On the phone, the woman offered me my choice of appt and let me know the repairs were under warranty.  Surprise!

When I arrived for service, my wait at the desk was less than 5 minutes. The waiting area was pretty traditional - TV, free donuts and coffee; but there was another room with free wifi which I didn't use so can't vouch for.

Within 45 minutes they came back with the news, set up a rental car and had it pick me up. Car was ready after service area closed,  so they left keys with auto sales people and gave me option to pick up from them or next day from service people.

I happened to mention some bodywork while I was there, so they had rep from the nearby location come look at. He suggested less expensive way to do the repairs myself - now what is more fair than that?

Everyone I dealt with couldn't have been more polite, more thorough or handled things more efficiently and with less stress for me. The free part was nice but not the most important thing at all. The car is running fine now. Truly the best experience I've had with Auto Service - and an ex years ago owned his own place!

 
Clare F. | 2014-05-13

This is the second car I have purchased from this dealership. Both times, I was treated very well despite not having stellar credit. They worked to get me the best deal and didn't pressure me into anything. I got a good price for my trade -in as well. I will using this place from now on for my cars.

 
Ashley N. | 2014-04-30

It was the dealership's MANAGER who treated us like trash - horribly rudely and frightened my family at Hyundai Seattle AutoNation.  

What would be the point of contacting a manager at the same place?  Also, the attempted social media response just gives a general number for the dealership (not the General Manager, whomever he is) and doesn't even name who(?) is the true manager of this boiler-room operation.  

Avoid.  Beware.  Go elsewhere quickly.

 
Lori B. | 2014-04-30

I bought a car from a non Hyundai dealership and took the car to get checked out yesterday at AutoNation. I received excellent service in a timely manner from Trevor Willms( service manager).  I will continue to take my car in the future to this location.
I appreciate the honesty and willingness to help me in any way with my car.

 
Rosie A. | 2014-04-24

After a disheartening experience down the road as Doug's Mazda - in which I went in for a Mazda2 and left quite insulted after I was offered 1,000 down and $400/month (24% interest!)- my excitement in buying my first *new* car was restored by Eric Mcnees. He introduced me to the Hyundai Accent I've fallen in love with, and was far more knowledgeable in the car's features, which beat the Mazda2 anyway.

Eric really made me believe in the car when I learned that he also owned one. There was no black model in stock, but Eric's own black 2014 Accent was parked in the lot. He took me out to see on in my preferred color in the physical, and he then let me sit in the driver seat to experience the GS model, as there was only an SE available to test drive.

I asked him for how little down he could get me into a new car, and he said that we could aim for zero down. I thought that was a much better bargaining point than $1,000, so I happily went in to sign initial paperwork. The reason I went in to AutoNation Hyundai in the first place was a.) Eric's prompt call after my TrueCar inquiry and b.) the way he restored my confidence in my ability as a first time buyer with no credit to get financed for a new car, via AutoNation's wide range of credit options. I planned to leave for a roadtrip in just days, and didn't have the money on hand required for a sizable down payment on a used car.

I drove away that evening in a gorgeous black 2014 Hyundai Accent for $500 down and $360/month, after Eric personally drove to Renton and back to retrieve the black model to suit my preference. I could not be happier with Eric's service, or my experience at AutoNation Hyundai Seattle. Jason did extra digging on my actual income to get me the financing I needed. Thanks guys!

 
Catherine G. | 2013-12-11

The group at Autonation Hyundai Seattle are the best at what they do.  I traded in my car for a new veloster and we worked the deal very professionally and easily and I got what I wanted.  Eric, Mike, Matt, Barry, Nick were fun to work with and I am extremely happy.  I will be going back to them for years to come!!!  Eric my salesman was awesome.  The whole experience was awesome!!!  Thanks guys....

 
K. G. | 2013-12-06

This review is strictly for the service deparment as I bought my Hyundai somewhere else.

These guys are awesome! Let me say, after taking my Jeep next door to the AutoNation Jeep Dealership for a recall, I was worried that the AutoNation Hyundai was going to be the same. I left Jeep with them telling me a list of things I needed done on the car, most of which I had already done. Let me say too, I know cars. I have replace a cylinder head on my car, done my own timing belts, etc. I just don't have time to do repairs myself anymore. So, when I left the Hyundai after sweet $28 oil change I was worried they were going to give me a list of everything wrong with my car. Nope! They gave my a heads up to start saving for brakes because by next summer they will probably need to be replaced.

The day after I got the oil changed I was pulling out of my gravel driveway and kicked a rock up in the heat shield. Well honestly at first I thought the LOUD TERRIBLE rattle was something left unscrewed or the signs of the cat going out. I swung it by and one of the guys ran out and listened it to. He ensured me hes heard this a few times and it's just a rock. Told me to come in and they can get it out. I thought for sure it was a ploy to get me in so they can make more money. NOPE! They removed the rock, replaces a few missing bolts for me and did another inspection on the car. To top it off, I got ANOTHER free car wash coupon! WOO HOO. These guys are awesome! They ensured that I will be taking my car to them when its take to get the brakes replaced!

 
Tristan H. | 2013-11-07

These guys were Complete Bullies!

I came there one afternoon and had been car searching for a long time and knew I wanted to test drive a Hyundai Elantra 2013 and I was clear with my intentions, told them that I wasn't going to buy today but wanted to test drive and they accepted that.  after a short Q&A, the guy took me out to look at the car.  He then went back in and left me there to get the keys he forgot and THEN he came outside with his scary lookin BOSS and he had his dark shades on.  The Boss came up to me and interrogated me about why i was test-driving and told me that this wasn't the place to go "for a joy ride"!!!

After hearing that I stopped the BS and left without a test-drive.  I don't know how a place that uses the words "customer service" can bully a person until they leave.  I thought it was their job to work with customers!  DON'T GO HERE!

 
Richie D. | 2013-11-04

My partner and I recently relocated to Seattle after a last minute job offer.  We both had our own cars and little time to attempt a trade-in or car sale back home.  With no other choice, we each had to drive solo the dreadful 2,000 miles from Chicago through North Dakota, eastern Montana and eastern Washington.  After living two weeks in Seattle, we realized that having our own cars was unnecessary.  We had been wanting to join the Pacific Northwest Green Movement bandwagon by purchasing a hybrid vehicle.  After reading many car reviews, ratings and discussing the options with other car owners, we narrowed our hunt down to a Toyota Prius or Hyundai Sonata.  A Sonata Hybrid?!  That exists?!  Yes, I was very surprised too!

Our first planned visit (and unexpected last) was to AutoNation Hyundai in Bitter Lake.  We were instantly welcomed by Bob who gave us a tour of the dealership's showroom by offering us drinks and popcorn, showing us the washroom, and discussing the perks of buying a Hyundai including their unbeatable warranties (America's Best including a life-time hybrid battery replacement warranty, 5-year/60,000 mile new vehicle, 10-year/100,000 mile powertrain, and 7-year anti-perforation limited warranties) and 5-star crash safety ratings.  Bob sat us down to discuss our car interests and quickly dispelled any preconceived "pushy-arrogant" car salesman reputation that may have existed in our minds.  He was down-to-earth, patient and solely interested in meeting our expectations.
Within 10 minutes, Bob was pulling up a 2013 Hyundai Sonata Limited Hybrid to test drive, only requiring a copy of one driver's license.  My partner and I were extremely impressed with the modern style of the car (unlike what I pictured a Sonata sedan to be when first considering the car), spacious interior, smooth ride on side streets and highway, and high-tech features (including GPS navigation, rearview camera, USB connection, iPhone cable and port, Bluetooth voice connectivity, BlueLink emergency assistance/alerts/points of interest, XM Radio, and smart phone app for autostart, car finder, geofence, and valet protection).  Once I saw the Sonata Hybrid Limited in the blue sky metallic color with dark gray leather interior, I was quickly sold, of course without mentioning this to the dealer to see what kind of deal they could make us.

AutoNation's goal was obvious: To make my partner and I content, lifetime customers.  They provided pricing on the car after giving me a post-graduate student ($400) and manufacturer's discount, figuring out an estimated trade-in value for both of our cars, and checking out credit scores for the best interest options.  Matt the financier took great care of us by working with the banks on getting a great monthly rate and got us a great warranty with a 10-year bumper to bumper coverage in case of an accident, flat tire or any other issues, plus free oil changes (usually more expensive being a hybrid), tire rotation, and other maintenance.  All covered!  Fortunately, they have an on-site repair and service shop for convenience.

When all of the paperwork was filled out, my new baby car, who I named Frost, was out front, sparkling clean, full of gas and air in the tires, plus with two small scratches I had noticed earlier gone.  The next day, my partner and I took Frost for a drive into the North Cascade Mountains for a drive in the Mountains: yelp.com/biz_photos/auto… .
While it appears that most of the negative reviews on Yelp have to do with the service department, which I have not yet utilized, I can say that their sales department is stellar!  Two words of wisdom: 1) Consider a Hyundai; 2) At least take a test drive if they may have what you're looking for.

 
Tom W. | 2013-09-09

My review is based on the "Service" department at Hyundai of Seattle.  I've consistently been let down on required service/warranty issues for my 2012 Veloster.   I've found that with the Service department at this location, the issues with my vehicle are not corrected when brought in for service and my time is of no value to the Service Advisors behind the counter.  Repeat issues and scheduled appointments fall through the cracks.  I'll be taking my vehicle over to Hyundai of Kirkland from now on.  I would set your expectations low for this service location.

 
Jagoda P. | 2013-08-07

Thank god we did not give them a check because we bought our car on a Friday with the stipulation that 2 things be fixed.  It is a week later and no car.  Time to call visa and initiate a refund.  Don't recommend them.  Pretty effin rude as well.

 
Grier S. | 2013-08-06

Classic bait and switch on terms.  Don't use these guys!

 
Billy G. | 2013-07-01

I had shopped around car dealerships through Lake City, Lynnwood and beyond, only to have the dealers pester me and twist me arm to spend more money than I had explicitly told them I wanted to. At AutoNation Hyundai, I was treated very well.  They were understanding of my situation and needs. John Ireland was very knowledgable about all types of cars, guiding me toward the fuel-efficient, spacious vehicle I needed. Eric Mcnees did well in picking up where he left off and closing a deal that made me very happy, along with the help
When I told these people I needed more time, or something was more expensive/not what I was looking for, they listened. They were not incessant. Simply helpful and made the transaction comfortable and rewarding.  
Well done on a well run operation.

 
Dean D. | 2013-06-19

I purchased my Sonata under the old ownership.  I had no problems with them when I purchased the car or for service.  Now that it is under AutoNation I have had nothing but problems with the service department.  Recently I had some problems with my navigation system and getting help from the service department has been a nightmare.  I had an error code show up on the unit and it was not working so I stopped by the dealership to see about getting it fixed.  The service manager took down my information and said he would check with Hyundai and get back to me.  A month and a half later I have not heard back and I mention it when I am in for an oil change.  Of course the manager is not in the dealership at that time so there is no way to check if anything had been done.  After much talking with the service writer he checks in with the warranty company and they need to see the problem themselves so he recommends to bring the car back when the issue shows up again and he will put me in a loaner while they send a tech out to look at it.  So not long after I have the unit lock up again so I bring it back to the dealership.  When I get to the service department there is only one person at the service counter so I ask him for assistance.  He comes out to my car and without discussing the problem with me he just resets the unit which clears everything from memory and does not allow a tech to come look at the unit and see the error.  I was a little upset with the service writer at that point  since I made a trip in and I am no closer to having the issue resolved.  He gets all indignant that I am not happy and tells me that he does not want to help me if I am unhappy with him.  I ask if he is putting conditions on his willingness to help me and he says "Yes, I guess so".  At this point I have been here three times for this issue and I am no closer to a resolution than I was before I came in.  I even wrote in to AutoNation but i received no reply from their customer service department.  There have been many other issues with the service department in the past, but this was the final straw.  It left such a bad taste in my mouth that I will not only never set foot in this dealership again, I will never go to an AutoNation dealership again.

 
Jacqueline G. | 2013-04-13

I took my car here on a walk-in and asked them to look at my car and the repair needed and give me a quote for the work. My catalytic converter had been stolen along with a other pars in Chicago. At the time, the local repair shop put in what parts I needed to get home, but supposedly ran a bypass pipe so I didn't have to replace the c.c. until I got home. The bypass pipe made the car quiet and was a cheap fix, but I was expecting to replace the catalytic converter later. I wasn't looking forward to the repairs since I had been told that the catalytic converters and labor would cost about $1,500. When I took it in to Seattle Hyundai, they informed me that I had been misinformed by the previous repair shop and the c.c. was still in there. Apparently, the thief had stolen other parts, but not the c.c. The repairs done in Chicago were sufficient, after all (despite what they told me). Seattle Hyundai's honest assessment saved me $1,500, and in fact, they informed me that I didn't need to do any further repairs at all. It doesn't get more honest than that.

 
Thai D. | 2013-04-04

I bought my Hyundai Elantra GT here from John, who is a gentleman who knows a lot about his cars and is far from your stereotypical car salesman.  Negotiating a price wasn't too difficult, and he was very easy to deal with.  Clint, the finance guy, was a friendly guy with very similar interests who did a good job of going through the finance and protection services.  I felt that I was treated with respect here and they've been attentive to my needs since I purchased the car.  

I'd easily recommned this place to test out and buy a Hyundai.

 
David V. | 2013-04-03

Thomas Nguyen was perfect in every sense -- no high-pressure sales tactics, provided honest and useful information and was extremely helpful in getting us a car we love at a decent price!

 
Douglas H. | 2013-03-19

Great car buying experience and a very fair price. Staff was helpful and my sales person even arranged an overnight test drive for me which definitely helped my decision to purchase the car.

 
Mudit J. | 2013-03-17

Great experience with their customer friendliness, prices and ease of business. I recently purchased a pre owned certified Hyundai Genesis Coupe 3.8. They were very transparent in the transaction and gave me a great deal.

 
Aaron S. | 2013-03-16

I was impressed with the service that I received. I have leased a car here about 3 years ago (under different ownership). The service I recently received was prompt and everything was pretty straightforward. I would recommend this dealership to anyone considering the purchase/lease of a Hyundai.

 
Marion C. | 2013-01-23

I had not purchased a new car since my 1999 Subaru Forester. After visiting five different dealers of midsize SUV's my husband and I wandered into Hyundai of Seattle the day after Thanksgiving, saw a car on the lot we liked, test drove it and within a fairly short time of discussion, drove it home. Jeff Wagner was our sales rep. We got a great deal on the Forester, excellent terms, and since I needed extra instruction on how the car's technology features work, am able to get personal "lessons" about it on site anytime. Love the Santa Fe!

 
Kendall C. | 2012-11-18

I had to have my passenger rear view mirror replaced.  The service and parts people were polite and nice and told me they had the mirror part and it had to be painted before they could attach it.  We made an appointment in 1 week so the painter could come in and paint it, and the whole appointment could take less than 2 hours.  I am a mother with 2 boys under 2 and I don't have time to hang around for long.  I double checked twice with this guy that the mirror would get painted, and specifically asked if I should call and remind them or check on it and he assured me it would get painted for sure.

Showed up for my appointment, dropped off my car because I arranged for a friend to come get me and my children for the 2 hours.  1.5 hours into this the dealership called me and informed me that the mirror needed to be painted so it was going to take all day.

So they failed, big time.  I thought I would avoid the hassle of a mechanic by going to the dealership but they ended up wasting my time and couldn't offer me anything besides another appointment.  I won't be back.

 
Jenn T. | 2012-08-02

I come here often to get my oil changed. The service manager is very nice and friendly every time. I always get my car back earlier than the time given. The only compliant I have is their waiting room. It looks really run down.

 
Amy H. | 2012-07-24

I bought a new 2011 Elantra last year at Hyundai of Seattle. My buying experience was pretty good. They worked with me to get a price and payment plan that I was comfortable with. The only negative was that it took several hours and I had my 4 month old with me. They were very accommodating for diaper change and nursing breaks though.

I recently had to bring my car in for its 7,500 mile maintenance. I had to drop my husband in Tukwila first and upon arriving at the dealership, I realized that I left my wallet with my husband and to make matters worse, I was late to the appointment and didn't have enough gas to get  back to Tukwila. I explained the whole situation to the cashier in the services department. They told me not to worry. I did of course still worry but waited patiently with my son. They gave him a balloon and let him play inside one of the cars. When someone returned to tell me that my car was ready, they decided not to charge me for the oil change and even put half a tank of gas in free of charge! It really made my day.

If you buy your car here, they will take care of you.

 
Barry P. | 2012-05-10

I had visited the service department on multiple occasions (with 2 vehicles) and left very pleased. I am now handling the estate of a Hyundai owner that Hyundai of Seattle had done all the recent service on so I thought I would see what they would offer for this high end Hyundai in pristine condition with extremely low miles.  It's a 2006 with only 23k miles! Everything was great until I met the sales manager. Not only did he offer $3500 below KBB trade in value (even below the value listed for this vehicle in "fair" condition) but then he tried to justify his offer with lies. Their greed lost this customer!

 
Debra W. | 2012-02-01

ZERO STARS IF POSSIBLE. I went to buy a used car here and purchased one on contingency of my mechanic's inspection. They told me they would have to cash my check, but would turn around and cut me a new one immediately if I did not keep the car. I found that pretty strange, but went with it anyway. MY BAD! I gave them my money and did not take possession of the car. They took it to my mechanic the next day (it was close) and I picked it up and brought it right back to the dealer that day. My mechanic said it was not in good shape. Ok, I thought. No problem. Was I wrong. It has been 9 days and they still have not cut me a check. I provided proof my check was deposited into their bank 8 days ago and they still have not cut me a check. They won't even return my calls now. STAY AWAY FROM THIS DEALERSHIP. THEY LIE. I hope I will get my check back sometime soon.

 
Brad F. | 2012-01-11

Poorly trained staff. Dishonest about most everything they tell you. Even after buying a new car I was treat with disrespect. Take your money elsewhere!

 
Ania M. | 2011-11-05

I purchased a Hyundai here in 2006, and gave it to a family member a couple of years later.  It was an ok car, and the price was good; no complaints there.  However, the junk mail won't stop.  It's 2012 now, and even after multiple telephone calls they simply will not stop sending me advertisements and reminders to service the car I no longer own.

 
Ethan S. | 2011-11-05

Everything you'd expect from a used car dealer... and even more BS!  They deliberately lie to you to get you in the door, then try and justify their lies to no avail.  Avoid them unless you have time to waste.

 
Garmon B. | 2011-10-24

BAIT AND SWITCH!!! 2X!!! I've been burned twice by these people. The first time I thought it was a mistake, and it's too bad that it took me two times to realize what slime worked there.

Both times, I saw an ad for a great deal on a car, called up and went for a visit, only to have the car disappear (supposedly sold) when I get there. However, they were more than eager to try to sell me on the newer better model.

Here's the kicker, I go home and the next day the same car is still being advertised. I give a call and find out that the car wasn't sold. Thought it was an honest mistake, that was until the my second visit. The SAME exact scenario and ending.

The sales people here are real slimeballs, especially the floor manager. While running credit, the salesman made comments on how impressive my salary was ... like a wolf licking his chops. Don't do it, go somewhere else.

 
Irene Y. | 2011-08-30

While I'm still looking for a car, I told Ariel Bravy I'd give him a good review just because he was so great about emailing me options today. So shout out to Ariel for his fast response, not being pushy, honesty and, best of all, NOT calling me! He stuck to the email and for that I'm appreciative.

 
Christina D. | 2011-05-19

How I Bought My Car (And Loved the Experience!)

First, I put at least 100 hours into researching online and test driving cars.  I settled on the Hyundai Elantra Touring.

Then I started emailing regional dealerships.  I declined the salespeople's requests to come see them in person or speak with them on the phone.   We negotiated via email, and once some prices were established, I let each of the dealers know that I would be shopping around *all* the regional dealerships  to see who could provide the most competitive price.

Sam, the sales manager of Hyundai of Seattle, was professional, friendly, and beautifully honest during our correspondence.  We went back and forth on the price a few times (which is a given), but he didn't try any guilt trips, bait-and-switch, or high-pressure techniques, which is more than I can say for a couple of the dealerships.   Once we settled on a price, he emailed me a full disclosure of the negotiated price, taxes, and fees.

I got a cashier's check at the bank, went to the dealership, test drove my car to make sure it worked, was oriented to the car by the very knowledgeable and friendly salesman Clance, then signed my papers and drove away.  Including the test drive, it took about an hour and ten minutes.

It was smooth, easy, and I felt like they genuinely cared about making it a good experience for me.  Even though they didn't have to "sell" me on the car (because I'd already decided to buy it), they still took the time to give me a detailed overview of the car's features.  That's a nice touch.

Your mileage may vary, of course.  (That's a little car joke.)  I went in to pick up the car Monday morning, so naturally it was slow and they had the time to help me.   If you stroll onto the lot on a beautiful, busy weekend day, you might not get such attentive service (obviously).   And keep in mind that I negotiated via writing, which has a different dynamic than doing so in person.  You should negotiate the way that's most comfortable for you (although I can't imagine that anything is better than email).

 
Chelsea J. | 2011-02-18

I came here on my car search and although I didn't end up buying a car at this dealership I was quite pleased with my experience at the dealership. Especially after less than great experiences at other local dealerships, Hyundai of Seattle was looking pretty good! I was looking at their new Elantras and they are nice cars! I went for a test drive on my visit.

I dealt with John and he was good about following up and asking about what I was looking for in a car. I can't speak to the car buying process or receiving service at Hyundai of Seattle but my experience with car shopping and the follow up was professional and helpful. I decided to buy elsewhere but only because I decided to go with a different type of car. If I were to buy the Elantra, I would have probably gone with Hyundai of Seattle.

 
Tom Y. | 2010-10-29

I had a 60K service done with this dealer. The service includes flushing of fluids and replacement of timing belt. I also have them replace the bulb inside the dashboard for me. It took me 3 visits to get everything done. The first time I visited the shop:

Car dropped off at the shop:(day 1)
After several hours Gary called back and told me that the shuck was leaking and there's a tire puncture that needs repair. He quoted me ~700 extra for fixing these. I wasn't so sure so I called other major shops to get an estimate, and the lady from one of the major tire store told me that the shucks doesn't need replacement until they reached 80K.
So far, I left both the shucks and tires untouched and they work as good as they were.

Car picked up at the shop(day 2)
Timing belt replaced, but they broke the valve that controls the exhaust flow. Fortunately the engine warning light turns on the next day, and I noticed more problems when I check my car:
- Cigarette lighter was unplugged as they fix the dash bulb.
- Transmission fluid was as dirty as before.
- Brake feel was even spongier then before.

Go back for another checkup (day 3)
Gary initially declined there's anything to do with the exhaust valve when I came in. Fortunately the foreman technician was also there. He took the car for a complementary check up, and admitted they broke the valve when they did the maintenance. They also agree to fix other issues I found above for free. Unfortunately they don't have the parts in stock for the repair, so I drove home again with my car.

Go back again to finish up the repair (day 7)
The next week they have the parts came in. I took the car to the shop again, and this time they finally got everything taken care of.

For a 60k service, they took a week to get everything done, and I'm very unhappy with their service.

 
Jill S. | 2010-09-25

Hyundai of Seattle purchased the dealership from CarPros back in July. I wasn't aware of this when I took my car in for an oil change today. My first Hyundai had lots of problems and I ended up developing a pretty good relationship with Helen in the service department. Trust me, she'd be a tough act to follow. But today Brandy and Dan provided great service. My car was finished on time and it was washed AND vacuumed! I'm a fan!

 
Laurel N. | 2010-09-18

I ran my 1996 Hyundai Accent into the ground.

I knew my car was dying - I knew it for over a year. In fact last year, last summer about this same time, I went around and did some test drives. I drove a Toyota yaris, a Scion XB (or was it D..I dunno but I LOOOOOVED it). I also tried a Honda Fit. As you might tell I like small hatchback cars.  

Funny thing, on that fateful day just a few weeks ago when my Accent  finally billowed enough smoke to single handedly kill this planet (RIP little Accent). And when I was frantically calling those dealerships looking to buy NOW , TODAY, PRONTO I GOTTA COMMUTE PEOPLE! - I also threw in Car pros Hyundai -even though I hadn't test drove the car...I just knew the Accents were affordable and small the way I like em.

Funny thing -even though all those car dealers HOUNDED me last year after my test drive NONE of them called me back when I was really ready to buy. John at car pros DID and he was calm accomodating and just a nice normal guy.
When I got there John was busy with another couple and I was helped by Clancy -again Clancy was a nice cool guy without trying so hard to impress.

They set me up with a new 2011 (car from the FUTURE!). No frills. I like a manual transmission and got a super basic car -the only thing power here is the steering -you gotta roll those windows up and down yourself and suffer the 1 week of heat without air conditioning in Seattle,  no biggie.

I got a good deal but I would have liked just something a little extra, like floor mats, or,SOMETHING to say "Thanks for getting your 1st new car with us" Especially after having to spend an accumulated 5-6 hours within two days time to get it all papered and done. Seriously a lollipop and a pat on the shoulder could have given these guys a 5 star.

But again this was my 1st new car experience and I'm happy they were attentive, friendly and real people. John gave me a follow up call to make sure I was happy and asked if I had any other questions -good customer servic so far. We'll see how it works when I go in for my oil changes (I'm a little worried after these other yelpers talked about the maintenance guys).

Tip: If you're a Costco member mention it - you'll get a good price with no hassle and the dealer's happy to still make commision, everyone wins.

 
Cliff D. | 2010-09-01

When my '02 Santa Fe died, I brought it here... timing belt broke, bent a few valves and cracked a head. $2200 later it was fixed. Everything was fine there, but I took away a few stars because of the cost.

 
Oyukaa N. | 2010-09-01

economy is bad, i get that but if i can't trust the dealer, then who can i trust when it comes to having work done on my car. these people seriously lost my respect. i was told that my timing belt and front brake needed to be replaced plus few other minor stuff. they also told me they just happened to have some timing belt promotion (which should've been a red flag) but i bought it and decided that if it was saving me $130 bucks, why not. i put off the front brakes till next month since it was just adding up like crazy. they said I had only 2mm left which is soo dangerous. anyway when i got my car back, they said it would be $260 plus taxes but it was $380 with bunch of stuff added. some parts of the timing belt wasn't included in the promotion, so it was added of course. the whole timing belt parts together comes up to $340. seriously if all those stuff have to be purchased together then why say it is only $260 instead of actual $340??? so lame. then also the car inspection sheet is there and I asked about my front brakes and they guy is like, oh you're good, you have about 7mm so it's good. seriously, what kind of brake heals itself and start growing back. i really doubt that i needed a timing belt at all now. these people are such frauds. trying to get a business by making up all kinds of unnecessary work on peoples car and taking advantage is not how you run a business. shame on you service dept.

 
Chelsea G. | 2010-06-17

So when we bought our car things seemed fine. Later, when we needed service they said we bought a service plan that had less features then the plan we paid for. After a few days of battling the service plan company and showing Car Pros our original document they finally allowed our warranty to cover a minor problem with the car. Also I asked them to fix a scratch on our car before we bought it. So they put what appeared to be nail polish over the scratch making it MORE NOTICEABLE!!!!! And this past month our car 04 Santa Fe, has been losing power when you push on the gas pedal so we took the car into Car Pros to get it fixed......they sent it away saying everything was fine....LAST NIGHT MY CAR DIED IN THE MIDDLE OF THE FREEWAY WITH MY THREE YEAR OLD IN THE BACKSEAT!!!!!!!!! FINE????????!!!!!!!!!! they don't know anything at this place. They just want your money and safety is not a priority or customer service.

 
Alison B. | 2009-12-23

This was, by far, the best experience I have ever had buying a car.  The entire staff is friendly and willing to bend over backwards to make sure that I found exactly what I wanted.  They are not your typical salesmen; they joked around with me and made me feel comfortable.  Michael, Irish, Tony, Karl, Troy, and Micah are awesome!  I felt taken care of and would recommend Car Pros Hyundai to anyone looking for a car.  I am pleased with the service that I received and I am thrilled to have my new car!
Thanks so much!!

 
Anna L. | 2009-01-25

I've never bought a new car before and I have to say that my experience here was altogether pleasant.    We walked in, bargained, test drove, bought and drove away in a car.  The sales people didn't sleep slick at all nor did they seem indignant when we were bargaining down the price.  It isn't like we walked out with them losing money on the car but I am more than happy with what I got and would come back.

 
Steve O. | 2008-05-12

I see there commercials all the time..so we came  to look at cars...never again will we shop here...they give car people a bad, bad name..i saw lots of people in the office, but no one closing the deal... and there general manager was a dick to be blunt

I would rather take the Metro 358 route....for the rest of my life, than dealing with these jokers...