West Broad Audi in Richmond, VA


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On this page you can find detailed information about the company West Broad Audi in Richmond, VA.

The following is provided current addresses and telephone numbers of all branches car dealer West Broad Audi, and using the card, you can easily locate it visually. Also on the page provides information on dealer West Broad Audi in other cities in the Virginia.


Dealer Info:


Phone(s):(804) 217-6300
Address:9001 W Broad St, Richmond, VA, 23294
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on West Broad Audi

 
John F. | 2015-03-02

2.5 oil change fair warning been here multiple times every time it's been over 2 hours. Not happy lived in Miami, and Dallas and it never took longer then an hour! You've been warned! Sadly it is the only Audi dealership in this city, I will make the drive elsewhere. I made and appt, no line confused why it would take this long. Them they tried to get me to pay $300 for a gas top after they said $200. These boys are ripping people off. SLOW. LAZY. DISHONEST service. Very disappointed beware they will try to rip you off they tried to rip me off and apparently other reviewers.

 
David D. | 2014-07-14

Drive to Arlington or Charlottesville if you want to buy a new Audi.  Service drives sales and this place has the worst service I have ever experienced!

 
Frank M. | 2014-06-16

This place sucks.  Don't run, drive away as fast as possible, but please don't get a ticket.  Their service department workers would sell their mothers soul to the devil just to try to make an extra dishonest buck off of you.  Unfortunately, they are the only dealer in Richmond, so I guess I won't be buying anymore Audi's.

 
Katie D. | 2014-04-07

I took my A4 audi to have them fix my windshield wipers, which after the numerous snow storms, would not park in the correct position.  After waiting on my car for close to two hours, they told me that the wiper motor was shot and that I would have to pay over $700 to replace it.  Since I am a female college student, I had a feeling that they were trying to take advantage of me because the wipers were still working, they just wouldn't stop horizontally when I turned them off.  After 5 minutes of googling and reading audi forums, I found out that it was merely the timer on the wiper motor that was off, and it was a quick and easy fix that my boyfriend and I were able to do ourselves with no car mechanic experience.  Needless to say, I will never come back here again.

On a positive note, the audi cafe that I waited in was very nice.

 
Matt S. | 2014-01-06

I took my car to a reputable Audi dealership to get a second opinion on my car. Upon inspection, the technicion told me there were parts missing from my engine. The West Broad Audi Service department tore my engine apart and didnt even place it back together again it was missing 7 major components to the engine! Nice of them to let me know that they took out these parts and not put them back.

As far as I am conserned, West Broad Audi is a chop shop

 
Bertha C. | 2013-07-27

There is nothing to say that is negative. Visited the dealership for the first time last week looking for a Q5. My husband and I were not on the lot a good five minutes and Ashley Blunt came out to greet us. He was professional from the very beginning. Answered ever question we had. After the test drive, told him I would come back in a week. During this past week other Audi dealerships pestered me with emails and phone calls. Ashley, did not ad waited to here from me. While others may think the sale did not matter to him, it was just the opposite. He followed up with one email and offered to answer any additional questions I may have had.  On Thursday I reached out and told Ashley I would be going to a preferred dealership from my bank.  My bank only listed dealerships close to D.C.  Mr. Wood the sales manger replied to my email and said they would match any price.  On Friday my husband and I decided to give West Broad a shot.  On Saturday, we went down and 2.5 hours later drove away in a new Audi. They gave me a great price on my trade and Audi financial beat my banks interest rate by a whole percentage. Everyone from sales to finance was great.  Glad we decided on West Broad Audi.

 
Lauren R. | 2011-08-10

Almost 9 years ago as a 17-year-old I came to West Broad Audi/VW with my mom to get my first car. I remember my mom commenting on how awesome everyone was and I know first hand how excited and pleased I was with my car. Now 8 years later I've come back to West Broad Audi to make my first "adult" car purchase and for the second time I've had a stellar experience!

I truly cannot speak enough to the patience and professionalism of everyone we worked with here in the last week while buying my car. I worked with Scot but also spent one evening with James and test drove a few other models on the VW side of the lot. Both Scot and James were so awesome to deal with. They were fun yet still professional and knowledgeable and made me feel confident buying from them. I should also mention the Audi sales manager, Brent, was also super helpful and spent quite a bit of time working with me as well to help me narrow my decision down.

I left WB Audi with a car I love and great feeling about the service I received over the few days I spent testing driving and finally deciding on a car. I should also mention my mom bought her Audi from here a month ago from Scot (we're a German engineering loving family, what can I say!) and she can attest to how awesome and smooth the whole process went.

Pretty confident they now have two customers for life at this rate because the service we received here rivals any service we received elsewhere in the early stages of our car search. Highly recommend!!

 
T S. | 2009-07-26

Visited from DC this weekend arriving an hour before closing. While DC area dealers are fine this place was a treat.

They couldn't yank enough cars out for us to drive (that goes for the VW place next door). No hassle on test drives .. and no dealer rep was required to be in the car. Hello DC area dealers .. there's an idea, huh?

Didn't close a deal so can't comment on negotiating experience but from facility to deal representatives this Audi dealer was a top notch experience. Despite the miles, we hope to reward these folks with a purchase (not falling again for the angle if you purchase a car from us we'll take extra good care of you when you need service .. a myth completely debunked by a certain Rockville area german car dealer).

Worth the trip .. especially if you want to enjoy your test driveS.