CarMax in Richmond, VA

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On this page you can find detailed information about the company CarMax in Richmond, VA.

The following is provided current addresses and telephone numbers of all branches car dealer CarMax, and using the card, you can easily locate it visually. Also on the page provides information on dealer CarMax in other cities in the Virginia.


Dealer Info:

Phone(s):(804) 747-0422
Address:12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238
  • Monday: 8:30 am - 5:00 pm
  • Tuesday: 8:30 am - 5:00 pm
  • Wednesday: 8:30 am - 5:00 pm
  • Thursday: 8:30 am - 5:00 pm
  • Friday: 9:00 am - 5:00 pm
  • Saturday: Closed
  • Sunday: Closed

Reviews on CarMax

Zinchen N. | 2015-03-13


Love the no-haggle pricing, in that there is a single price on the car.

You don't have to deal with the traditional simple-minded process of car sales - salesperson asking how much you make a month, salesperson bringing in their "closer," etc.  

However, if you are interested in a car in another CarMax location and even if there is no charge to transfer it to your local CarMax, the CarMax salespeople don't want to fill out the paperwork to get it transferred to your local CarMax..

In essence, if the car isn't at your local CarMax, your options are:

- Travel to the other CarMax location to see cars there

- Pay the published fee online at to have a car transferred to your local CarMax, and if you don't buy the car, you lose the transfer fee

- Go to another dealership

If I could have had the CarMax cars that were designated as FREE TRANSFER to be transferred to my local CarMax, I would have rated them 4-star.

Desiree G. | 2014-08-11

I currently bought a 2011 dodge charger . It's my first car and I thought it was a good decision because I finally got the car I have always wanted. I bought the car July 8,2014 the day I bought the car they of course fill up the tank for you, well the next day my gas gage dropped, I didn't really think anything of it until I got into the car an hour later it had risen. So I called trying to set an appointment and they were booked all the way out until August 7,2014... Are you kidding me a month later! During that time other problems started occurring and of course there was no availability. So I'm stuck driving the car that who knows what else will happen. So I finally get my car in and when I go pick the car up they say the car is great and in good working condition, yay great right? Wrong! I get into the car and it's reaking of gasoline...I thought it was like that because they worked on my gas gage sensor. Well come to find out the next day my car started leaking gasoline. How can the mechanics test drive my car and not smell it. And I almost wasn't able to get my car towed because of the leak. Anyone could smell the gas coming from my car. And of course this happens Friday and the service center is then closed and the next day is Saturday. So Monday August 11,2014 comes around and the service manager Kelly Hohn basically told me it's my fault it's leaking and claims she runs a "tight shift" obviously not if I'm leaking gas. And she stated I'm basically stuck with the car now and they refuse to buy the car back because of their problems. After communicating with another girl I told her to tow my car from town all the way to Fairfield and we had discussed it and no one ever showed up and Kelly claimed we never discussed that but I had told someone else so they blame me, clearly she's running a tight ship, way to go! So I have to get it appraised and who knows how much they will give me for that, basically nothing. I will never buy another car or get a car service through carmax ever again. I can't believe they would let a 20 year old leave the lot driving a death trap. I'm sure if their kids had a car with Carmax they'd get it in right away. I do not recommend buying a car with CarMax unless they fix their sh**. They are careless and don't care about their customer.

Tejas M. | 2013-09-10

Seems like most of the cars they sell have some history!  They are either multiple owners, rental/leased/fleet vehicles and have had some lien/emissions issues.  My feeling for such cases is that those cars may have been used aggressively compared to normal single owner cars!

Adam S. | 2013-06-06

I sold my car to CarMax (Orlando) on May 22, 2013 and had a very bad experience and feel that I was the victim of a bait and switch.

I first had my car appraised at CarMax about a week and half earlier on the 12th of May.  I was satisfied with the offer and prepared to sell my car that day.  I brought all the items that CarMax advised me to bring on their website (title, registration, Florida photo ID, and both keys).  The business office advised me that there was a STOP on my Title and that I needed to have that removed before they could purchase my car.  The following business day, I went to the tag office and had the STOP removed.  The business office continued to tell other items that I needed to have corrected on my Title, one at a time.  I fixed all the issues with the title by May 17 and called the business office to confirm that everything was in line for me to sell my car to them.  I advised my contact in their business office that I was moving to Austin on the following Monday - May 20 - so I needed to make sure that no other delays would arise.  She stated that everything in line and they would purchase my car as soon as I brought it back to CarMax.

I brought my car back to CarMax the following day, Saturday, May 18.  The business office then advised me that they couldn't use my valid Florida ID card as proof of identification.  They stated that I needed renew my Florida Driver's License in order to sell my vehicle to them.  This is contradictory to the information that is listed both on their website and on the actual offer I received. I had to reschedule my flight and delay my move to Austin so that I could renew my driver's license.

Finally, I returned to CarMax on Wednesday, May 22.  The CarMax team knew that my flight was set for the next day. They stated that since it's been longer than 7 days, they needed to reappraise my car. The new offer came back $500 less then the original offer.  My car only had 152 additional miles on it.  CarMax advised me that I didn't have to sell my car to them.  Actually, I did as I didn't have time to make any other arrangements with my move to Austin taking place the following day.  That is the definition of a bait and switch.

I Tweeted about my experience the following week.  I received a message on Twitter from CarMax's Corporate Customer Relations. They stated that they would like to speak with me about my experience and to give them a call.  So I did.  I spoke with CJ/Customer Relations who kept me on the phone for 1.5 hours asking details about my experience. She then stated that she was going to speak with the specific dealership in Orlando and then call me back with a resolution.  She stated that I should expect a call that afternoon.  CJ/Customer Relations didn't call me back that afternoon nor has she or anyone else from CarMax called me since that first conversation.

I'm very disappointed in the professionalism and level of service of CarMax. They advertise that they are different than the typical automobile dealership because they are straightforward.  That couldn't be farther from the truth.  They lost my business because of this experience.  I purchased a 2011 Honda Accord Coupe V6 last week here in Austin.  My experience purchasing my Accord from Mercedes-Benz of Bourne was the opposite of what I went through with CarMax. They have a team of professionals that exceeded my expectations. I've already referred them business and will continue to do so.