Ken Garff Mitsubishi in Salt Lake City, UT

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For Mitsubishi customers in the Salt Lake City area - from St. George, Provo, Salt Lake City, Layton to Ogden - Mitsubishi service couldn't be better than from your Ken Garff Mitsubishi Dealer.

Ken Garff Mitsubishi

Dealer Info:

Phone(s):(801) 257-3300
Address:150 E 500 S, Salt Lake City, UT, 84111
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Ken Garff Mitsubishi

Christian V. | 2012-07-19

TERRIBLE experience with their Service Department. I will never bring my vehicle here again nor would I advise anybody else to... EVER.

Short story long, I needed to replace my battery on my Mitsubishi Lancer. Some of the parts, in this case the terminal connectors, are unique to Mitsubishi so I took my car to Ken Garff Mitsubishi for a simple battery installation. (I had already bought the battery elsewhere) as my old connectors were corroded and needed to be replaced. I was originally quoted at 30-40 dollars to install a battery and replace the terminal(s). The total bill, much to my extreme chagrin and utter amazement, wound up costing $154.00!!!???!!! I asked the manager WHY a battery installation would cost this much? He replied that they had to install a new "housing" on my positive terminal which cost 40.00 for the part alone plus labor. I followed this up with another question, how in the hell could a simple procedure such as this take 2+ hours? It's not like they switched out my alternator or anything. So he "cut me a deal" by reducing the ridiculous labor price in half so my total bill was 98.00.

When I arrived to pick up my car there was a HUGE line of people and only one gentleman running the service department office. Wow, hire more people Ken Garff your wait is a joke. I consequently had to stand and wait another 30 minutes to pick up my car and pay my bill. Mind you this was after I had set an appointment in advance to avoid a lengthy wait. As I walked with the service manager to my vehicle he told me my brand new battery is faulty and not holding a charge. They had the battery hooked up to the jump starting unit and he managed to start the car and send me on my way the whole time hinting that I may have bigger problems.

His ominous warning came to fruition when my car died on me halfway home smack in the middle of 90 degree, summer rush hour traffic. I pushed the car to the side of the road, called a tow truck, and had it delivered to my regular mechanic - which cost another $60.00 (Vientiane Auto in South Salt Lake - these guys are THE best, I probably should have taken my car to them from the beginning as to avoid Ken Garff's utter incompetence and shadiness)

Turns out NO I do not need a new alternator, starter, or another battery, as Ken Garff implied I might. It turns out the battery install was faulty and the negative terminal was not grounding thus the car was not getting any juice. WOW, my $154.00 battery install was faulty... NO WAY?! One would think I was paying for TOP QUALITY, not some tragically amateurish, potentially volatile - and extremely overpriced hack job from the MITSUBISHI dealership.

A VERY simple problem with a very simple solution. My car works as it should now and it literally took minutes for my mechanic to troubleshoot the problem and replace the faulty terminal. However, I cannot help but wonder had I taken my car back to Ken Garff, as perhaps they anticipated I would, what horror story I would have been given and what exorbitant repair amount these crooks would have tried to assess.

I am also hesitant to return to Ken Garff and fight this debacle as they will most certainly complicate the matter further by demanding receipts, wasting countless more hours of my precious life, and then accuse me of trying to cheat them - when in fact, it was the other way around.

Warning: steer clear of these guys. They are either incompetent or dishonest - or both. Definitely BOTH.


Ken Garff Mitsubishi in other cities (Utah)

Sandy, UT