Jody Wilkinson Acura in Salt Lake City, UT

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Serving the Salt Lake City area, Jody Wilkinson Acura, located at 1111 South Main St. in Salt Lake City, UT, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Jody Wilkinson Acura

Dealer Info:

Phone(s):(801) 595-1111
Address:1111 S Main St, Salt Lake City, UT, 84111
  • Monday: 9:00 am - 7:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 7:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Jody Wilkinson Acura

Farrah A. | 2015-04-17

I wish I could give this place WAY MORE STARS!!!!! I have never in my life experienced customer service this amazing!!! Even for being way out of town (Minneapolis) they took the best care of me and my car!! I can not thank this staff enough!! Denny, Michelle, Todd, and Carlos really helped me in a tough spot!! I wish the acura dealership here was this great!!! My husband and I joke about how this place is probably an mirage and really isn't there! ITS THAT GOOD!!!

Michele T. | 2015-04-01

For me, buying a car is like having splinters under your fingernails!!  However, Jody Wilkinson Acura in downtown Salt Lake City makes it wonderful!  Just made my 4th repeat purchase from them and I would highly recommend them to anyone!  Sales department is very professional and easy to deal with and their Service department is the best I've ever seen!  I've lived in 4 states and purchased vehicles in all of them and have yet to find a dealership this good!!

Jared H. | 2015-01-16

This review is for vehicle maintenance/service, NOT for sales/leasing/etc.

I went for a few maintenance items for my 2004 Acura TL, including some recall work (which was free of charge, obviously).

Customer service- really it comes down to whether or not they feel you will be a returning customer and have deep pockets. I was a college student at the time, so they knew right off the bat I wasn't looking to purchase a brand new $35,000 model on the showroom floor. They were never rude, but they definitely didn't go out of their way to impress me or make me feel like a valued customer either. I can't really blame them for being more responsive to their upscale clientele, but it reinforces the impression many people have about dealerships being an unpleasant place to go, especially when there's no way around certain maintenance items.

Price- being an upscale brand (the luxury division of Honda), markup will obviously be an issue. My part at wholesale ran for $71 but at the dealership I paid $168, not counting labor. You do pay  more for labor at an Acura dealership as well (usually $10/15 an hour more than at a Honda dealership). Going in having done your homework on prices, what the work entails, etc definitely helps because you don't get a fast one pulled on you (because let's be real- every time you go to get your car serviced, they always tell you that you need five other things worked on). However, haggling on price still isn't very effective here.

Waiting experience- nice amenities in the waiting room such as fresh fruit, cookies, free bottled water, a separate waiting area for families with kids. Although it's nice, it should be remembered that if you own an entry-level luxury car like an Acura then you probably have a second car in the family and won't be waiting at the dealership for your car's work. They offer to take you wherever you need to go and pick you up, however, which is definitely nice.

Time - very easy to set up appointments, wait time was not excessive. Since they are upscale cars, not as many people would be here compared to a "lesser" brand, so there isn't much of a delay for them to start working on your vehicle.

My car was washed after the service was done, which was definitely nice, but that's standard fare at dealerships these days. The work quality was excellent, as expected.

Advice for those looking to get their car serviced here:

-Buy your own parts online, then bring them to the dealership if you MUST have service done either here or at a Honda dealership. Bringing it sealed in the bag/box it comes in is KEY because then you still get the warranty on the part and work without paying the markup from buying it through the dealership. If you have the patience to wait a few days to get the part and then come back for service, this is definitely the way to go.

-Seriously consider going to a Honda dealership! Acura are very literally Hondas with a different logo. Same technicians, same procedures. Even "Acura" parts are Honda-branded parts and come in a Honda box. Don't pay more money than you have to, no matter how much you feel you can afford it. Labor will be cheaper at a Honda dealership as well.

-Don't be afraid to ask for what is called a "goodwill repair/consideration". This is a term for when they drastically reduce the price of a repair/do it for free when they feel you will be a valuable customer in the future. It didn't work for me (again, being a college student meant they felt I wouldn't come back, which was a self-fulfilling prophecy) but it is ALWAYS worth asking about and it makes them know you are giving them an opportunity to impress and retain you as a customer.

Eric R. | 2014-12-16

Mike is fantastic to work with. He knows Acura inside and out with 13 years of experience. I would never buy an Acura from anyone other than Mike. The team at Jody Wilkinson Acura is fantastic!

Vincent R. | 2014-11-03

I would describe Jody Wilkinson as a dishonest and crooked dealership and I wouldn't ever recommend them to anyone I care about, and I don't say this lightly knowing the weight of this accusation. I bought a 2011 TSX and immediately had battery issues where my car would consistently die for no reason. I took it into Jody and they tested the battery and all other potential issues and said it was fine and there is nothing to replace. I continued having the same problem and so I took my car to Autozone, where they said I had a bad battery. I went back to Jody and this time they said the battery was bad, but I was "150" miles over my warranty so they wouldn't replace it or work with me at all, despite the previous test. They tried to sell me a $140 battery instead. I find it hard to believe that they weren't being anything but dishonest and because of this I will never go back to Jody Wilkinson.

Penelope G. | 2014-08-13

Bought a used car. I told the rep James many times that we were not going to take out a car loan and no need for any in-house financing or any third party bank financing. But James T. still asked for my SS#. Huh? I told him I don't want to do that since I reminded him I was not taking out a loan. He looked at me and he did not know what to say and he was thinking of a explanation. To help him out so he wouldn't look uninformed to us. I suggested: "Is this a soft hit or a hard hit?". He didn't even know what those meant, so I educated him about the difference. And then, he nodded agreeably..... "Yes, yes, yes just a soft hit" (paraphrasing). I wish I didn't even offer an explanation to help him out. I should have just let him give me a good reason why I needed to give out my SSN. Then, he sent us to this tall lady in the Finance Dept. I told her I was not taking out a loan and repeated myself many times. She said, "Oh! It is this new Federal Guidline because of Bush's Anti-Terror Law or something to that effect,  that all buyers of cars need to be checked out for criminal something or the other. Months later, I told a friend about this "supposed" new law re buying a car and he was a General Manager of a reputable car dealership up north. He said that, that was not true. If car dealership were required to pull up all SSN for all criminal reports, they wouldn't be able to sell cars. And he also said, that new policy was for people renting trucks is what I can recall about that certain new policy.  I apologize I can't quite recall what the GM said regarding this, so this probably needs more research. So in effect this lady was either clueless or she just wanted to get my SSN because it was the only thing she knew how to deal with it. Months later, when I checked my credit report. Lo and behold! There was Jody Wilkinson's credit inquiry and I was dinged for that "supposed soft hit". So, from James to the Finance lady they both told me the wrong reasons why they wanted my SSN. I complained to the BBB and then this lady produced a form that I signed that was authorizing them to get my SSN. I think the title on the form was Credit Something or the other. I explained to the BBB that I paid in check so there was no loan taken out. And of course, I didn't say I didn't sign anything. What I was complaining about to the BBB was their sales tactics NOT that I didn't sign or did sign anything. I had to sign all that paperwork or that lady would not have released the car. Then this Finance lady responded that I took out a loan for about 6-7 days. What? Who takes a car loan for 6 days? When I gave her the check and we all went home. The next day I was contacted by my bank and told me that there was possible signs of fraudulent activity. I asked my bank what would happen if I just issued a check. They said it would not be processed for the time being. Out of courtesy, I immediately called this Finance lady, she even said that it was fine, I can just send her a new check altogether. So of course, the replacement check came to her in the mail after a few days. Is that what she was referring to as a CAR LOAN? And are you kidding me? I would not have stepped out of that dealership with the car keys in my hand if it was truly a CAR LOAN, it would have been tacked with an interest rate. They would have charged me some kind of interest rate for those 6 days that this lady was talking about. Right? They would not take a chance letting me take the car if I did not have some kind of payment to them, either a check or interest rate. If I intended to take out a loan, they would not hesitate a minute to give me some kind of interest rate but there was none. It is also possible that she does not remember the circumstances surrounding the replacement check. But if your are not sure, please don't make things up and respond that I took out a Car Loan, please?  So this is just my opinion take it for what it is worth. I think the lesson here is that if you are buying with cash/check never ever give out your SSN. Hope that helps!

Monica B. | 2014-05-29

My sister recently purchased a used Toyota Highlander from this dealership. The salesman, James Taylor was friendly, helpful, and most importantly, not pushy at all!!! I was so impressed with the service, I wanted to buy a new car from them myself! Overall, the experience was just super laid back and my sister got a great deal on her new car. They also have really good snacks (warm cookies and rice krispi treats) in the waiting area, the coffee is pretty good, and there's a small refrigerator with water bottles and soda.

They really have excellent customer service! I highly recommend them.

Brooke S. | 2014-05-12

Jody Wilkinson Acura has "upped" their game, and that means I need to do the same, and up(date) my review.

Where else can you have a luxury experience while you're getting an oil change?!
Warm cookies, chilled beverages, fresh fruit, snacks, and a separate waiting area designed for families. That's what you get at Jody Wilkinson. Every visit.

My husband owned a BMW. At 70k miles it started having dumb little problems all of the time. The BMW dealership, in Murray, was less than helpful. Long story, short... We decided to get rid of the BMW, before the BMW dealership could nickle-&-dime us any further.

It didn't take much work to talk my husband in to getting an Acura. I've owned my MDX for over 5 years now, and Jody Wilkinson has been good to me.
So, my husband purchased a new Acura sedan, and now we fight over who gets to drive it!

We've been taking both our cars to Jody Wilkinson.
Jody Wilkinson frequently sends me offers for complimentary oil changes, and coupons for discounts on service. I've price shopped, and even without a discount, the cost of services at Jody Wilkinson are very fair. That's not something you hear about a dealership, every day!

I'll be in the market for a new vehicle soon. And buying another Acura will be a no-brainer decision!

Alida L. | 2014-05-07

I hate the customer service here. I always get coupons for free services but I would  rather pay for them somewhere else then go here. My car always ends up having more problems when I leave and the associates are rude and do not take any responsibility. I tried giving them 2 or 3 chances but they never improved. Very disappointed.

Laura F. | 2014-04-11

Great Service.  I appreciate that when you make an appointment to have regular service done, they are ready and waiting to help you.

John M. | 2014-04-04

I purchased a used Acura TL at Jody Wilkinson and was very pleased with pretty much everything I encountered. I'm not a big dealer fan, and have only purchased two vehicles (of about 10 in the last 20 years) at a dealership, and that was only because I wanted a specific vehicle that I wasn't able to find from a private seller. I don't recall the salespersons name, but he was very friendly and low pressure. He mentioned some of the extras that I could include in my purchase such as extended warranties but didn't try to sell me a bunch of bogus stuff I didn't need. He didn't try to up-sell me to a more expensive model and he was always helpful when I had questions, even if that included having to find the answer from a manager or the service shop.

The only negative I can mention, which isn't enough to knock a star off, is that when I called to schedule my free oil change I also mentioned that I had an "A1" service reminder and wondered what they would charge to do it. The service center quoted me $140. Being a bit of a DIYer, I looked up what the A1 service included. Super basic stuff here, mostly inspecting items such as fluids and what not. Google "A1 Acura TL service" and you'll see what I mean. I went in for the free oil change but did the A1 service myself in about 30 minutes. I understand that some people may not feel comfortable doing this themselves and that many people that buy luxury vehicles don't want to bother with mechanical stuff. But $140 for what is likely 30 minutes of work or so is a little steep in my opinion, especially when 90% of it is just inspecting things and not even replacing or adjusting anything. This is the going rate however, it's not as if Jody Wilkinson charges more than other places. It's just what you pay when you have the dealership do the work.

Doug C. | 2014-02-19

First oil change! Non acuras get free oil changes every 7,000 miles. Kind of annoying to have every other one free but whatever. I called and made an appt the day before, made a 9:15 appt the next morning and asked for their shuttle to drop me off to work.

When I arrived Michelle took care of me. She was very courteous and professional. She arranged the shuttle and everything. Picked up a hot chocolate and was on my way. Shuttle driver was very friendly and easy going. When my car was done Michelle called me and said it was done and asked when I wanted the shuttle to pick me up. Shuttle was promptly on time, came back and she was shiny and clean ready for me. Overall excellent experience I'm glad I bought my Toyota from this Acura dealership. I also think it's very telling how a dealership treats a customer who doesn't even own a car they sell. Look forward to working with them in the future!

T N. | 2014-01-21

The best place to buy a car.  (Ask for Wayne for the best service in town!)

Jody Wilkinson provided me the best car buying experience I have ever had.  The entire staff is there to assist you with all of your needs.  They are open, upfront and honest - a breath of fresh air for car dealerships.  I have visited other Acura dealerships in Utah, and Jody Wilkinson provides a far superior experience.

Lil K. | 2013-04-06

Exceptional customer service! I've taken my Acura TSX into several different dealerships in CA over the past 6 years for routine maintenance & always thought the service was great but this dealership was the best by far. Made it hard for me to be upset about the dealership prices! :)

Michael B. | 2012-09-18

If you are in the market for a new or used Acura, or need to have your Acura serviced, this is the place to go in the Salt Lake Valley...!!! From my very first visit to Jody Wilikinson Acura I have been treated like a valued customer. John Adams & Rex Gines in Sales were excellent to work with...I got a great deal on my new TL and three years out both of these gentlemen remember me by name anytime I walk through the door. Pat in the Parts department is great to work with as well, getting any parts I need ordered and in my hands quickly and efficiently. Allen Linsley manages what has to be the best Service department (of any make) in the valley. As others have said, don't even bother with the folks down in Murray, there is no comparison. At Jody Wilikinson Acura you get fast, efficient service for your Acura without any hard sell or upselling of unnecessary work or services. A very comfortable waiting area with wi-fi, flat screen television, and beverages of all kinds awaits. The staff here goes out of their way to provide the best sales and service experience possible.

Doug D. | 2011-08-13

Good experience.  Purchased a new TL with Andy.  Andy complimented how well the ownership treats employees.  That fact and free oil changes influenced my purchase.

Andrew H. | 2011-02-10

I have not bought a car here, but use them to service my Acura MDX.  As a service department they are the best that I have used to date.  The staff is fairly quick to get to you and are upfront with the prices of their service.  If you have an Acura I highly suggest that you sign up for their e-mail updates to save you money, as specials are e-mailed out periodically.

I have had a checkup done at around 95k miles which took about half a day.  They do provide a loner vehicle, which in my case was a RDX, if you set up your appointment ahead of time so they can make sure one is provided for you.  Have had a rear view camera fixed and a winterization package done on my MDX which were shorter and did not merit a loner vehicle.

Overall the service department is really easy to deal with and they provide beverages and fruit in the waiting area as well.

Charles S. | 2011-01-07

If you are in the market for a new Acura, GO HERE!!
I leased my Acura TL Type-S from Jody Wilkinson. I had no trade in or any other extenuating circumstances. I shopped both Acura dealers in town for the exact same car, with identical features, color, etc. The "best deal" bottom line was $100/month less with Jody vs. the other guy.
As my compadre, Shane B., says, the service department is spectacular. They don't do the upsell or high-pressure thing. They offer freshly brewed coffee, fruit, and other snacks while you wait, along with DirecTV and a large magazine seletion to help you pass the time while they baby your baby.
Every time I get my car serviced, they wash and detail it too... for FREE! This place has awesome deals and stupendous customer service. Don't even THINK about going to Murray for your Acura. Keep it real and keep it downtown!

shane b. | 2011-01-06

I didn't buy my Acura TL from this dealership but it is where I get all my service done. I like them because rather than do unnecessary work that a lot of 15,30,90 mileage check ups require they run a diagnostic and do what the car says is needed. They are great to deal with the employees are always courteous and polite. They have wi-fi available, free cold drinks not to mention hot drinks and fruits as well. If I have a say in the matter it's Acura for Life! I should create a gang sign for Acura so I can throw up my sign in the streets!