World Car Mazda San Antonio in San Antonio, TX


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History

Established in 1990.

Mazda
KIA
Quality Pre-owned

World Car Mazda San Antonio


Dealer Info:


Phone(s):(210) 735-6000
Address:4220 Fredericksburg Rd, San Antonio, TX, 78201
  • Monday: 8:30 am - 8:30 pm
  • Tuesday: 8:30 am - 8:30 pm
  • Wednesday: 8:30 am - 8:30 pm
  • Thursday: 8:30 am - 8:30 pm
  • Friday: 8:30 am - 8:30 pm
  • Saturday: 8:30 am - 8:30 pm
  • Sunday: Closed

Reviews on World Car Mazda San Antonio

 
Sydney S. | 2014-12-27

This review is about the sales department. I went there today based on their ads that they they needed to get used cars, even if you owe too much, etc. I brought in my car because the payment is too high and I owe too much. Both the man I first dealt with at the desk and the woman who started the trade-in evaluation were very pleasant. But, unbeknownst to me, Carfax listed an accident on my VIN in which I hit a low-standing median at night-it was new construction and unmarked. Only the tires and rims were damaged and replaced-no body damage at all. The condescending ass of a salesman who joined myself and the woman said "it doesn't matter, that's not what it says on the Carfax. I'm not sure what you're trying to accomplish here." He acted like I was trying to pull one over on them or something, and talked to me like I was a child or a guilty criminal. I may look a bit younger but I'm a 50 year-old grad student with two jobs, and even if I wasn't, all customers should be treated with respect, and Carfax should report all the details honestly.

 
Roman M. | 2014-12-20

I was car shopping here over Thansgiving weekend and had a very nice sales person and Gem the GM is professional and courteous guy. But something about the "free" extended warranty didn't seem right so I ended up purchasing somewhere else. This place is definelty better than IPAC however.

 
Chris A. | 2012-12-30

This is primarily a dealership review but I'll get to the maintenance shop at the end.

This place rocks. The non-commissioned sales staff are made up of people in training. No slick salesmen in cheap suits giving you the snake oil pitch. I found these guys and gals to be "real" people just like you and me and very interested in giving you the best deal possible.

After going to numerous dealerships, I ended up buying at World Car. They matched the lowest price offer from Legend Mazda. In fact, I asked the slick-talking salesman at Legend Mazda why I should buy at Legend if World Car is giving me the same price PLUS a lifetime power train warranty and roadside... No answer.

Now, as for the service department, well, they are lost. I got a call telling me the add-on we requested was available. I called hem back and the guy couldn't find it in the system. He spoke with another person who found the part. When we arrived, 3 different staff members had no clue what we were talking about. Finally, another staff member walked in and sorted us out. They definitely need some organization.

 
Andi V. | 2012-08-21

I'm noticing a very bad trend here.

   My girlfriend's car has been in their service department for almost 3 weeks waiting for a transmission repair, 3 WEEKS!! Each and every single time she has been the one who has had to call to keep tabs on her vehicle. The repair itself is covered under the original warranty for this repair; however the wait time on this should not be 3 weeks.  

   So far it's been excuse upon excuse as to why the vehicle isn't completed. It started with us dropping the car off. We dropped it off on Monday the 6th, they told us they could not do the diagnostic that day, that they were too busy. I noticed 1 car parked ahead of ours and ZERO people in the showroom, including sales people. The next day WE had to call about the diagnosis on the car, WE DID! They then told us that it needed to have a new transmission, this would then result in them having to order the transmission (which by the way was covered under the original power train warranty) and that it would take a week. I understand that, it has to ship from God knows where. Mind you that was on the 7th of August. The transmission didn't get delivered, or so we were finally told, until August 16th. On Friday, August 17th we were told that there was a broken part, and that a new one had to be ordered, that "part" was delivered on August 20th. After calling back to check on the status of our vehicle we were told that the car wouldn't be done until at least Friday, August 24th because they had to take a technician off of our car and put him/her on another car that had been in the shop LONGER than ours. WTF?!? Why is there a car in the shop longer than ours?  

   I drive a VW Beetle Convertible, and I had to have a new transmission put into my vehicle, it took 5 days for this to happen, 5 DAYS!!  So all in all, she is grateful for not having to pay all the $$$$ for a transmission, HOWEVER having to pay for a rental car for 3 weeks is getting rather pricey.  

   I can see why the website doesn't have any Manager information on it, they would have too many complaints. I highly recommend filing a complaint with the Better Business Bureau, so far they've had 3 complaints and I see a heck of a lot more here in Yelp.  

   Save yourself time and headaches, do NOT bring your cars here for service, whether it's a Mazda, Suzuki, Nissan, etc.

 
Amy R. | 2012-04-12

I'd just like to say this review is based primarily ONLY on the service department. I had an awesome experience with the sales team when I bought my car but when I started having issues with it recently, I took it back here to the service department and had a NIGHTMARE of an experience. Here I goooo.....

I've had my car for a little under three months and was disappointed when the flat tire light started coming up on my dashboard. Me knowing nothing about cars, had my dad look at it and we determined which tire was getting flat. We filled the tire up with air and the light went off. We thought the problem had fixed itself so I continued to drive it. The next morning I woke up, the light was on again so I immediately called the service department at this dealership to see if I could bring it in. The guy I spoke with on the phone (Roger) told me that I could bring it in and he'd have one of his guys look at it. I drove on over there almost having a heart attack because I kept thinking something would go wrong, nothing happened. I got there, I told Roger that we filled that tire up with air, that I drove it and the flat tire light came on again and that there was probably something wrong with the tire. They took my baby away and "checked" the tire. Roger came back and told me that it was the air pressure. I asked him if they had taken the tire off to look at it and he said yes and that there was nothing wrong with it. So, stupid me, drove it off their lot and went back to work thinking all was fine and dandy. Parked my car at work, came out 8 hours later and found the flat tire light on again.

I was furious. I drove BACK over to the dealership to find Roger stood there and I told him that it'd happened again. He was acting really dumb in the sense that he was like "Well there was nothing wrong with it when we checked it". Anyways, he took the car back to look at it, told me that there was a metal stick through it and that it was not covered by warranty which is fine. He told me they would just patch it for $20 and that it'd be a permanant fix. So they fixed it and whatever. And while they were fixing it, Roger just HAD to come and sit next to me in the customer waiting area and talk to me about his life, which is fine... but he was really unprofessional, swearing and making all these weird comments.

So thankfully, I see my car is finished after 20 minutes of talking to Roger. I go to pay for the $20 patch. The woman behind the counter tells me it was $120, so there I am in shock like, wtf? I got really upset at this point because she told me it was $120, so I'm like "I'm not paying $120, you told me it'd be $20, blah blah blah". Roger then tells me that the woman who was checking me out does that all the time to customers to make sure they're paying attention. W T F? WHY?

Anyways, I probably sound really whiney, but it was just a really horrible experience from the service department. I then got a call from the manager of the dealership saying that he needed me to fill out a survey he was going to send to my e-mail and if I gave them a perfect score then I would get a free oil change. Um, no thank you. I'm not going to lie to save $20 on an oil change. HORRIBLE!

 
K G. | 2011-02-27

Where to begin...  I drove to San Antonio from Austin to see what we were told was a car in great condition.  In addition we were told that the salesman had just been in the car and it ran / sounded great.
WELL we wait for over an hour, after scheduling an appointment, to find out the 2009 car needed to be jumped.  Then the car starts and the oil pressure light immediatly pops up.  ARE YOU KIDDING ME!?!?  Great condition eahhhh?  Need I say more.Horrible experience!!!  Wasted my day to see that???  
I wouldn't ever go back and would highly recommend you don't waste your time!

 
Debbie S. | 2010-11-07

Would be great if you could put a negative star rating for this place.

I own a Mazda Tribute and took my car in for routine maintenance.  I got the car back and soon after it started to misfire.  Perfect running car and now this???

I had heard that sometimes when the battery is disconnected the computer needs to reset the idle.  But that wasn't the case.  It got so bad I couldn't go over 20MPH.  

I found an airfilter on my passenger seat. Did they change it or not?  Well they must have because turns out there was a butterfly on a sensor that fell in when they did their routine checks.  Oh yeah it took almost a week to figure it out.

One thing extra I asked them to do was put the spare tire cable where it belonged. Awhile back when I had AAA change my tire they couldn't figure out how to do it.  They didn't know how either. When I took the car back to fix the misfiring they finally figured it out. Uh it's a Mazda and you're a Mazda dealership why don't you know how to fix it?

Oh the kicker was a few months later they called me to see if I wanted to trade in my Tribute for a new car because they had someone looking for one and they remembered mine was in pretty good shape.

 
Jeff Y. | 2010-10-22

This is by far the worst dealership repair shop I've ever seen.  If my next car is not a Mazda, the lousy service at this dealership is a big reason why.  I dropped the car off on a Wednesday overnight for what I figured would be about a 24-hour repair on a check engine light.  And I ended up picking the car up on Saturday morning, extremely pissed.

Short story - forgot about the appointment, forgot about the repair, forgot about calling me after it was fixed, LOST MY KEY, left stains everywhere, no thanks, no sorry, just frustration.

First off, I'm not sure if there's any manager at all on site.  There seems to be zero communication between all the repair representatives.  I called one guy to schedule my appointment.  Another guy filled out the paperwork when I got there, because the first guy didn't remember my appointment.  A third guy called me to tell me my PVC hose was cracked.  And a fourth guy was non-existent which is why I never got a call when my car was finally repaired.  On Friday, I gave them a call to see if my car was repaired, and they said the rep who was working on my car was away, and that I would get a call later.  After no returned call until 5pm, I give them another call, and the rep claimed they called me on Thursday, talked to me personally, and told me it was fixed.  Really??

So since they're about to close, I arrange to pick up the car on Saturday when they open up, and here's the bellybuster -- they lost my key.  THEY LOST MY KEY.  Over the course of the next 45 minutes, they spent 15 minutes looking for my key, another 15 minutes dealing with a pissed off old lady who they were apparently charging for a repair that wasn't complete the first time, and another 15 minutes asking me if I could pay for another key, or if I wanted to go home while they looked for it.

Finally a mechanic found it in the key tray, to which I wondered why they didn't look there first, right behind the front desk.  But instead of handing me the key, apologizing for the 45 minute wait, or getting my car, the mechanic spent the next 15 minutes going around to his buddies and laughing about the key was in the front desk the whole time, not saying a word to me.

After fifteen minutes of high-fiving eachother, the sales rep grabs the key and pulls my car around, leaves my car running, hands me the receipt, and runs off with another customer, aka the next sucker, not even looking me the eye.  At this point, I'm just WHATEVER WHATEVER WHATEVER, and I just drove off in my car with wonderful new miscellaneous gooey brown stain on my coin compartment, miscellaneous brown footprints on my mat, and miscellaneous odor in the whole cabin.