World Car Hyundai North in San Antonio, TX


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Specialties

World Car Hyundai specializes in Hyundai sales, repair, and financing.

World Car Hyundai North


Dealer Info:


Phone(s):(210) 599-5959
Address:12908 IH 35 N, San Antonio, TX, 78233
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 8:30 am - 9:00 pm
  • Sunday: Closed

Reviews on World Car Hyundai North

 
Ionut M. | 2015-04-10

Avoid this dealer and Hyundai as a brand as much as possible, here is why.
I bought a brand new Hyundai Sonata 2015 on February 28,2015 from World Car Hyundai Nort, San Antonio, TX. On March 31, 2015 the car broke in the middle of the road, engine has overheated.So I called the towing company and transport the car to the dealer for diagnose. The following day I called them to ask about the car and they told me ''we need to replace the entire engine in order to fix it''.Dealer will fix it under warranty but that is not acceptable for me, for a car that was on the road literally 1 month and has only 1000 miles. This option  may make the car drivable but still impairs the value of the vehicle.I opened a case with Hyundai and BBB Auto Line, but Hyundai said no for replacement of the car or repurchase they want to replace the engine.I refuse to have a "used car" how dealer put it, with a replaced engine that most likely will be remanufactured new engine even if they sustain is going to be new out of the fatory.I know they can say whatever to me just to get me out of their back.If I want that I will buy a used cheap car, buy a new engine and I will have a used car with a new engine way cheaper, without a high monthly payment for the next 7 years. Car value right now , dropped about 30% with a replaced engine it will drop even more around 50% or lower depends on mileage down the road. So I am paying for a new car with a major repair and who knows what are problems this car has. This car is a lemon but dealer or manufactured trying to get away with it and make the customer supporting all this. I am making monthly payments for a car that is not operational, and dealer told me the problem is out of their hands. What they are doing now, they are trying to trade the broke car for the curent market value, and make me buy another one. They don't want to refund me or give me another functional new car out of the parking lot. On April 6 I went back to the dealer to ask for a phone number to call Hyundai regional office they told they don't have it, in the same day I asked them for a copy of the service worksheet to see exactly what they did to diagnose the car, they refused to do so. I had to go around them to someone else to ask for a copy of that paper, really? So much for customer care, they just don't care. Pretty much they took the money and now they are washing they hands trying to fix a lemon car. I had to get the phone number for regional office from the internet myself and get in touch with them. On April 9 Hyundai regional office called me with some options and I was willing to consider two of them, but I had to talk with the dealer for one of them. So I went to the dealer and find out that they fixed my car without my approval or signature, they also broke the car hood, they bent it and bent and scrat a portion of the car body. They also already ordered the hood and everything else to fix the car, again without me approving anything or them calling me and let me know what is happening with my car. Dealership manager said verbally they will keep the car there and they will work with Hyundai to give me a new one, hard to believe. After two weeks we are more in whole with my brand new car and no good resolution for me the client. So far the repairs of the car cost a bit over 9000$ listed as part not as engine. Who knows how much will be  with a new hood, body repair and paint. They also refuse to give me any copies of the service records, they told me I will have them when I will sign to take the car. They are doing crappy things there and Hyundai doesn't care.Now my only resort is to go to court which I will. Buying a Hyundai was the worse decision I have made. Hyundai is the worse car I have ever own.

 
Lil R. | 2015-04-07

Contacted dealership about purchasing a vehicle on line, which was horrible. Contacted Mr. West, who asked me to give World Car Hyundai a second chance. I did and he introduced me to car salesman named, Rene, if it were not for Rene i would of left. Rene was very informative and knowledgeable about the car. upon delivery of the vehicle there were paint scratches on the hood and rear spoiler and left rear door the clear had an air pocket. i was assured that the vendor they used to paint did quality work. well a week later i went to pick up my vehicle and the paint looked like someone did it in there back yard and there were new scratches on the front and rear bumper, over spray on the windshield pillar. You could also see where they cut the tape with a razor on the front bumper along with over spray. Also under the hood, where it had a scratch, you see where they new paint ended. as we moved along to the door where they also painted you could see the paint lines again. i then opened up the fuel door and you could once again see the crappy paint job. Rene, salesman, went to go get a manager by the name of Fred. he came out to look at and shook his head and said the painter does good work then looked at the vehicle some more  and walked away. No other management came out nor seemed to care that the paint job was unacceptable. my car is still there going to get painted again. WORLD CAR DOES NOT SEEM TO CARE ABOUT CUSTOMER SERVICE AFTER BEEN GIVEN A SECOND CHANCE, SO NOW I WILL TELL AND WRITE ONLINE DO NOT GO THERE AND BUY A CAR!!!!! RENE PROVIDED GREAT SERVICES BUT HAS NO MANAGEMENT SUPPORT TO MAKE THINGS RIGHT FOR THE CUSTOMER.

 
Ricardo R. | 2015-04-01

Stay away from this dealership.  I booked an appointment online for an early 7:15 AM and also booked a car rental.  When I arrived the service agent asked me all of the questions that I had already filled out on the online booking as in mileage, what I wanted done, etc.  Not prepared whatsoever.  I told him I had an appointment.  He said oh yeah I didn't even look I just came straight out.  He asked if I was going to wait , I said no I booked a rental to which he said they don't do rentals at this dealership.  I showed him online on their own website the booking process where it lets you book a rental.  He apologized.  There solution was to send me to Nissan next door to get shuttled to the car rental which didn't open for another 45 minutes.  When I arrived I expected my appointment to be printed out, my rental waiting.  You know ,  its called being prepared for your clients.  What a total waste of time.  Apparently they have a new marketing team and I was told when I called later they were in the process of removing the rental section from the website.  That's fine but something should have been done to remedy the situation for your own error.

 
Aldo G. | 2015-01-24

I bought a Hyundai Elantra back in fall 2011. For all 2011 and 2012 i never had any complain about the service. Since 2013 i don't know what changed but service has been horrible and long hours just for an oil change.

Last December waited  for 3 hours just to do an oil change.

Once i went to change my tail bulbs and they left a mess in my trunk didn't hooked up the top cover from my trunk.

Front desk lady always seems tired and in a bad mood.

Wont be coming back to that dealership for my service.

 
Maria K. | 2014-11-12

I've been going to this dealer for two years now. The first year went smoothly: new car, oil change, and everything good. The first half of the second year went okay, no problems, however, this was up until recently.

Today, November 12, 2014, I went in to World Car Hyundai North get my door fixed. The lock in the driver's seat wasn't working properly. The mechanic told me a cable needed to be changed and he said he could fix it but he's gonna have to charge me 115 for the labor because it's not covered by my warranty and I was fine with that. Not having a problem at all with that, I asked him to repair it. Later on he came back and told me the car was fixed, so I paid for it and when I went to my car I soon found out that the driver's seat was fixed, -however-, the locks of the other doors would not open. He implied that it was a problem that had nothing to do with the initial problem of the driver's seat lock not working - aka my doors were broken beforehand.

However, knowing this not to be the case and unhappy with the situation, I decided to go to another mechanic for a 2nd opinion. Once I got to M&C Car Audio, the mechanic was very helpful and called me over, opening the door panel and showing me that the problem was that the cable that was just repaired by the mechanic at World Car was installed incorrectly, causing the doors not to function properly anymore. So, he fixed it quickly and all my doors are now working again. Later on, after finding out the truth, I met with the manager of World Car in the same day and he called the mechanic over and after the confrontation, he decided to reimburse my money. However, the mechanic made it seem like he was doing me a favor and that he would never help me again. I honestly don't know what he meant by "favor," especially when you have to pay for a favor. It was an ordeal to get someone to listen to me and I had to go back twice to get someone finally to listen to what happened on my end. I felt very impotent because my knowledge of the problem was constantly questioned -- like I had no idea what I was talking about.

Even though I got my money back, I don't feel comfortable returning to World Car Hyundai North anymore to have my car serviced. I don't trust the mechanics or the people who work in the service area anymore. There are some decent employees there that I've gotten along with but this experience has made me doubt the service they offer.

My final point: would you feel confident returning to a place like this after something like that happening to you? Probably not.