Ancira Chrysler Jeep Dodge RAM in San Antonio, TX


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Specialties

Ancira Chrysler Jeep Dodge Ram in San Antonio, TX  is proud to be an automotive leader in our area. Since opening our doors, we have kept a firm commitment to our customers.  We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

History

Established in 1994.

With plenty of competition on the road today, make the perfect statement in a wonderfully designer car, truck or SUV from Ancira Chrysler Jeep Dodge Ram! Our dedicated staff will help you find exactly what you are looking for and can even educate you on your new vehicle. We promise your experience at Ancira will be better than at any other dealership because we are dedicated to serving our customers for a lifetime.

Ancira Chrysler Jeep Dodge RAM


Dealer Info:


Phone(s):(888) 992-3393
Address:10807 Interstate 10 West, San Antonio, TX, 78230
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: Closed
  • Sunday: 11:00 am - 7:00 pm

Reviews on Ancira Chrysler Jeep Dodge RAM

 
Emily B. | 2015-04-22

After months of looking at trucks and trying to fix/get rid of my horrible old car, I decided to just go and check out one last used truck. That's when Bryan Vann stepped up and was very polite and respectful. He helped me through all of the paperwork and helped me get into my dream car. He went through all the options and was very honest and truthful and in the end, I ended up with a better deal and a brand new 2015 Dodge Ram 1500! I've never had a more pleasurable car buying experience and I would recommend this dealership, and especially Bryan, to anyone who is looking to make one of their dreams/goals come true. Thank you Bryan Vann!
Here is his contact info! 559-593-2204.

 
Billy A. | 2015-04-19

The buying process was outstanding, but their Service Department needs help. I'm having an issue with the exhaust system on my diesel Jeep. The display tells me that in 200 miles, it will no longer start. I call the service department on April 17, they tell me the next available appointment is May 11. Or I can drop it off and they may be able to get to it eventually. The service advisor showed very little interest in my problem. Seriously? How do you run a repair shop without the resources to repair vehicles in a timely manner? Ancira is lucky Gunn doesn't sell Jeeps.

 
Amanda B. | 2015-04-02

I love my jeep, but the service department here is awful. There is never anyone to take your call to schedule appointments. If you leave a call back number they rarely if ever call back. They are unapologetic in the way that they treat their customers.

 
Dale K. | 2015-03-11

One star is generous. No stars is more accurate. I have called this dealership twice to set up to bring 2 vehicles in for recalls, which, by the way, is profitable for the dealership. They are paid similar to warranty work by the factory. Both times I called I had to leave a message because no one was available to talk to me in service, but no problem, I left a voice mail with their promise to call me back "as soon as they are available" or something similar. NEVER received a call back; first message was left over a week ago, second on 3 days ago. I have been in sales/service for over 35 years, and never did I expect someone to chase me down to spend money with me.

I doubt I'll ever call this dealership again.

 
Kelly A. | 2015-01-27

The customer service in the service department is terrible!!!

I initially came to this location because it had good reviews on Google, and the other Jeep dealership locations in town didn't have very favorable ones. Somehow, they are so busy you have to schedule an appointment a MONTH out. I've called to speak with Perry and had to leave a message because he was away on two different occasions, I did not receive a call back from him both times. I eventually had called back again and was able to speak with him. On my initial visit they tell me they had to order a part to fix my problem and I would receive an email when it came in, I would then need to call and schedule an appointment to drop my Jeep off (another month out). When I can finally bring my Jeep back in, they tell me they are having to order another different part for the same issue (WHY WAS THIS NOT ORDERED WITH THE OTHER PART?!). I Guess I will be waiting another month once I get the email notification that the part has been delivered. I called to speak with the manager about my situation and my frustration, I could tell in his tone he didn't really care. It's even more frustrating when the manager doesn't seem to really care. Then, somehow the system didn't send me an email notification that my last part had came in, so I had to call after it felt like it had been awhile, and sure enough it was delivered. Do you guys not ever call your customers when their parts are just sitting around the dealership?! I've been to plenty other dealerships where they run your car through the wash, it would be nice to see that kind gesture from this place considering the hassle they've put me through, and also just for good customer service purposes. Unfortunately, they don't do that here. Doubtful I will be back, unless they have to order another part they didn't order for the same issue on my previous visits, yet again.

 
Lisa G. | 2015-01-07

Mark, have you fixed your website? That's all I would hope for at this point, in order to prevent wasting future customers' precious time.

 
Carolyn J. | 2015-01-06

Thank you, Perry and Trevor, and the rest of the service staff for working with Dodge and the recall on my Dodge Challenger during the holidays.  The repair worked great, I appreciate your communication with me and Chrysler and working so fast during the holidays.  Bravo customer service to Perry!  My first experience with a local Dodge dealership.

 
Molly H. | 2015-01-02

We had a very nice experience with Joey Alma at this dealership. He did an excellent job getting us into my new 2015 Jeep Cherokee. I love my vehicle and all of its features.

Finance was less pleasant. As is typical, it's always a back and forth, but it took some effort to get the finance manager to listen to our needs. He did the usual dance, but eventually realized we meant business.

We're very happy with the vehicle and the payment.

 
Aracelli A. | 2014-08-19

I have called THREE times for an appt to be set up for my 2014 Jeep, in plans to go there for my oil changes and all my needs. Needless to say, everytime I have called I've gotten a sweet lady who transfers me to someone who can schedule my appt. Three times and I have never gotten a call back. Lost a customer they didn't have yet and after reading these comments I can see why.

 
Aurora G. | 2014-07-28

I had a terrible experience here in my car search.  I went to Ancira interested in a Jeep Wrangler, but wanted to get an idea of (1) Whether I liked it enough to buy it and (2) whether I could afford whatever payments since it had been years since I had a car payment.  The salesman spent about an hour and a half with me showing me features and the Jeeps available although I told him I was not looking to buy today.  I wanted to think about it and review my budget to see where a new car would fit.  Before I knew it, the salesman had a contract in front of me and was pushing me to sign.  When I told him I was not ready to do that today, he told me he spent too much for me not to sign and that he wasted my time on me where he could have been making an actual sale.  I was very interested in a Jeep, just had to make some financial decisions first, but with his attitude, Ancira lost me as a customer.  I did buy my Jeep Wrangler, but went up I35 to do it where they were very courteous.

 
Eric S. | 2014-05-31

I'm writing this review as I sit in the service department. I came in for a simple oil change and nothing more. I have watched 6 other vehicles that arrived after me be taken back, serviced, and have left. I asked where my truck was and got a reply "it's in the back stall and should be around any minute". That was 30 minutes ago. My total time spent here is just over 2 hours. I will never come here again for service. If you value your time I would suggest somewhere else.

 
Brandon R. | 2014-02-28

Twice now, I have scheduled appointments via Ancira's website for the recall service on my 2012 Jeep Rubicon. The first time I used the website service scheduler, I filled out the appropriate contact information, requested service, and chose the time. Upon arriving at Ancira DCJR, I waited...and waited, and waited some more before I was able to speak with a service representative to drop off my keys. It was at this time that I was informed their service appointment records did not show anything scheduled under my name. After explaining that I scheduled online, I was informed by the service advisor that their online system "was behind and doesn't always communicate" with them.

Fast forward a couple of months. I again schedule a service appointment online for the same recall service. I call to verify the day prior and was told that sometimes the appointment calendar doesn't always reflect actual appointments until the day of the service. Well, I show up promptly this morning for my 7:30 appt time that I undoubtedly requested via their website.....and their competence strikes again. NO APPOINTMENT REQUESTED UNDER MY NAME! A complete and utter waste of time on two occasions and not even so much as an apology for the miscommunication or the fact that it cost me two work days for me to be able to account for the service length for the day. But rather, I was responded too with blank stares and a nonchalant attitude. Thanks ANCIRA JEEP, I will be going elsewhere for my wife's 2014 Grand Cherokee as your attention to detail and value for customer service is evident.

 
S H. | 2014-02-27

After receiving a recall notice we called Ancira to schedule the repair. A voice mail was left with the service manager on a Monday morning. After no response we made another call later in the day and were told he would call us back. As of the followingThursday morning we had not received a call back. So we made one call to North Star Dodge. We were immediately connected to the service manager and scheduled for a repair within 24 hours. No need to explain the one star rating!

 
sarah T. | 2014-01-27

It only takes an hour to get a tail light changed. I really needed a break from working. Also, they won't presume to wash your car if you bring it in for service, so don't worry about them messing up the collection of road dust you've been cultivating. They also prevent you from getting over-caffeinated and jittery by making the coffee for purchase instead of just giving it away like other dealerships.

Thanks!

 
Jennifer Burke H. | 2013-09-10

I wrote in my previous review that Ancira honored my Lifetime Oil Change... Unfortunately, I was wrong but they did notify me before they continued with the service and gave me a coupon, about $15 off. That was nice because he didn't have to offer that.

 
Jo W. | 2013-06-06

bought a jeep from here.  scammersI wish I would have not bought from them. They pressured you to get the extended warranty by offering a better interest only if you bought the warranty. Then stuck on their protection package for another 600 something dollars, after price was agreed upon. Love the jeep, feel sick about the experience.

 
Keven W. | 2013-01-23

Bob Hoover is the best salesman they have. I have bought 2 new vehicles in the last 8 months. This guy is honest and straight forward. If you are looking for a great deal ask for BOB, if not then good luck to you!

 
Tami C. | 2012-06-05

My husband and I did not get the same service as the gentleman above.  We did the same approach as above for the same reason...bad experiences.  We researched what we wanted, went on the dodge website, and unfortunately we went to Ancira to make the deal.  Ancira had to bring our vehicle in from a "sister" dealership out of Dallas.  We told our salesman, Carlos, exactly what we wanted.  We had the experience of buying a vehicle and not getting what we wanted before, and we explained this to the salesman.  Carlos assured us, that the vehicle had it all.  We signed the dotted line and purchased the vehicle.  When we picked up the vehicle, it was not exactly what we wanted.  We brought this to the attention to Carlos, he brought in his sales manager, Mike Smith, who told Carlos, in front of my husband, daughter, and I, to do whatever it takes to get what we wanted.  The item was the second row dvd player was not receiving satellite channels.  Sirius told me, that the system that was in the vehicle was not able to receive the channels but that there are systems that could receive the channels.  I called and told Carlos this information, and he told me, that he would check into it for me.  After a month of no return calls, I contacted the service department.  The service dept. told me that there is a system, but he had to get approval from the manager.  I then contacted Mike Smith directly, and he told me, that he would check into it.  I called him back the following week, and he told me, that my system could not receive these channels.  I told him, that I knew this and this was the problem from the beginning.  I asked him, if he was going to change out systems and make this right.  He said no he was not.  I then emailed the Dodge Manufacturer about the situation.  A rep called me and she told me, that she would check into the issue.  She later called me back, and she said, that she spoke to MIke Smith, and he said there are no systems that can receive these channels.  She then told me, that she can only go by what he tells her.  Why she bothered calling him then just did not make sense.  He out and out lied to her, and she can not research it any further.  So do not count on Ancira to stand by what they say, because they will say what it takes to make a sell and do not think Dodge Manufacturer can help you.  They have no control over the dealerships.