XSell Motors in Houston, TX


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Specialties

We specialize in buying, selling and trading highline cars, but we often deal with every make and model.  BMW, Mercedes, Audi, VW, Porsche, Bentley, Ferrari, Cadillac, Chevy, Ford, Dodge, Nissan, Land Rover, Range Rover, Maserati, Jeep, Jaguar, Infiniti, Aston Martin, Hummer, GMC, Lexus, Toyota, Chrysler.

History

Established in 2006.

We started from scratch with just 4 cars!  We are excited to continue to grow and provide quality cars for quality customers.  We've built many new friendships and we strive to grow our base of repeat customers even larger each day.

XSell Motors


Dealer Info:


Phone(s):(713) 278-2886
Address:5804 Star Ln, Houston, TX, 77057
  • Monday: 9:00 am - 7:00 pm
  • Tuesday: 9:00 am - 7:00 pm
  • Wednesday: 9:00 am - 7:00 pm
  • Thursday: 9:00 am - 7:00 pm
  • Friday: 9:00 am - 7:00 pm
  • Saturday: 10:00 am - 5:00 pm
  • Sunday: Closed

Reviews on XSell Motors

 
Nerdi G. | 2015-04-03

Boy, these Yelp reviews are spot on.  I saw a nice looking Porsche Cayman online eBay where this company has a 97.5% rating which drew me to yelp immediately.  I was still interested since this is a car I have been looking at for a long time but had my hesitations reading these terrible Yelp reviews.  
If you notice some of these reviews are several years old and whomever running this dealership suddenly decided in mid 2014 to stars answering the reviews which is just plain weird.....like what happened? LOL.....Suddenly one day they realized the social media existed and might be affecting their sales?  Wow did you guys hear of an iPhone also?  Did you guys also know that the Soviet Union no longer exists?  
I start emailing them and you can see from my pictures it's a really shady business which everyone has commented on.  Notice that only in 2014 did they have some "good" reviews which I am putting in air quotes because I find these so-called good reviews highly suspect.  I'm thinking the dealership perhaps a new owner came in and decided to do some superficial makeovers like actually acknowledging that social media exists and started answering the Yelp reviews in mid 2014.  Perhaps they did start out good or maybe they bribed someone to make up some reviews.  Or maybe these are not even real people.  
Anyway I started out by asking several questions the gist of which you can clearly see in my pictures.  One minute John's signature was clear and visible the next it was no longer there.  Weird.  I thought maybe he did this so that when I actually came in and sat down and negotiated based on the deal he had presented to me he would then pretend like he had never agreed to the deal in the first place since his signature wasn't on the emails.  Makes no sense to me but it is weird.  Why would his signature appear then vanish then appear again.  You can check out the pictured emails.  
I also notice how he never really agreed to an extra key at no charge (for the Porsche) that another reviewer complained about in fact he said he would, quoting him "There is only 1 key that I can find; however, I don't see a problem with getting a second in the deal for you.....that doesn't really answer my question John- no problem means no problem, but what about the cost?  
Then I asked him 2 more questions- 1) Will he allow me to do a Pre Purchase Inspection on the car and 2) would he be interested in selling me the car for KBB price of $26,881?  
I wrote in a polite and respectful manner since email is documented.  Plus I don't see any sense in being nasty, I mean I need to meet this guy face to face prior to buying the car anyway.  Besides, in the end it's just a car.  He didn't respond but instead sent me a scanned copy of NADA dealer which purported to show that the car was actually valued at $31,300 and with his signature which you can see suddenly and magically appeared again.
I was annoyed and also baffled.  What on earth does that mean?  I guess he was trying to basically tell me in his own way that 1) No, he would not allow me to do a PPI and 2) he would not sell me the car for the KBB value.  Why not just say that instead of infuriating the customer and reinforcing the negative perception this dealership has?  Just be polite about it and say no, we will not allow you do a PPI and also sorry we can't give you KBB price but we can suggest ?XXX price.  How hard is that to do?  
I guess if it took them about 4 years to start answering Yelp complaints it will take them another 4 years to figure this out.  
Good luck to this dealership; they're going to need it.

 
Jason M. | 2014-08-20

I've purchased 2 cars from these guys and they are about a real as it gets.  Great resources for financing and sweet after sell service.  Decent prices on very clean well running cars. Never really had a problem would recommend to a family member much less the Yelp family.

- Jason M

 
Lea W. | 2014-07-21

Bought a vehicle from Rad today. It was exactly what he said it would be. Exceeded my expectations in honesty, ease of transaction and willingness to meet our needs. It was a low stress, quick and painless transaction, thanks to him.  I recommend XSell Motors and Rad.  

-Eric Walker
Bustin Loose Fishing Charters
409-771-9001

 
Colin P. | 2014-03-08

I went in looking at the 2011 C350 and the salesman Rad greeted me as I pulled into the parking lot! I had lots of questions about the previous owners and Tad answered all of them for me! I talked to him about possible customizations with the C350 and he had options does every component of the vehicle. Xsell has absolutely fabulous salesman and customer service!! I would highly recommend this place to anyone in the market for a high end used car!!!

 
Winnie P. | 2013-04-24

This dealership is more shady than 50 shades of grey! Do NOT do business with this place or at least Rad, the salesman there. Rad and I had a verbal agreement for me to come in to do the final paperwork for a Benz I was interested in purchasing. I show up at my appointment to start on the paperwork and he informed me the car was sold several hours prior to my arrival.  I did not appreciate that he didn't have the professional courtesy to call me to informed me of this over the phone rather than have me waste my time and sit through Houston traffic only to show up and be told..."Ooops, I sold your car already to someone else. "  I was upset and he did not seem empathetic as to why I was be upset and made it seem like it was my fault for not having put down some form of down payment when in fact I was there for an appointment to do the final paperwork to purchase the car!  Save yourself the trouble and take your hard earned money and do business with another dealership that is more professional, courteous and value their their customers'  time.

 
Mike H. | 2013-02-24

definitely its not a good place for u to buy used EXPENSIVE cars. all their cars are either repainted or fixed from minors accident. it looks like clean, fresh and new in person and papers but they all had been in something that you dont know. if you dont believe me then take your car to a pre-buy inspection before you actually sign the paper to buy the car. they made me wasted my 200$ for inspection and found out that the car  want had been repainted and repair wow what a bad experience.

 
David H. | 2011-04-06

Update: in selling the car bought from xSell, it has become apparent that it has frame damage from an undisclosed front-end accident some time in the past. If the repair was unreported, as is often the case, then Carfacts etc... type reports will not have this information. My bad for not having the car inspected but buyer beware from this business.
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Pretty average to sub-average experience with xSell. This was my first car bought from a "high-end" used car dealership and I found the entire experience to be a throwback to the days of the "slippery salesmen" approach.

Pros:

The cars at their shop are very nice and the overall environment is pleasant.

They did a number of small repairs/clean-ups to the car I bought and it was cleaned extremely well when I picked it up

They were also very willing to let me borrow the car for an extended period of time to let me get to know it better.

When they were late having my car ready, I was given a car off of their lot to use for part of the day.

Cons

After all of those positives I still have a bad taste in my mouth from the buying experience because after negotiating and shaking on a "deal" they then snuck an advertising/prep cost into the contract along with the TTL. It was an unnecessary $185 that was really added in a very quiet and less than transparent way. After all of the haggling over price, when you shake hands you are done. TTL is fine but extra fees are so old school.

They only had a single key for the car which adds another $300 to the price. This was not discussed before hand and in fact, was never brought up even as they handed me the single key as I left.

Overall, a lot of talk of the importance of the relationship and the unimportance of a few hundred dollars, but in the end, their actions were all about the $$$.

 
Meredith G. | 2010-02-09

XSell Motors has to be the most shady run auto dealer I have ever experienced. After conversing with them the last 2 months, my boyfriend and I flew to Houston yesterday to pick up the car he had been talking to them about and had wanted to buy. When we got there, the staff was not super attentive and when they did get around to talking to us, they informed us that the Lexus we were looking at was having a navigation issue. Apparently, "several days" before we arrived, someone had jumped another car off of the Lexus and fried the entire brain of the navigation system. We both thought a courtesy call or email would have been nice. We were told that Lexus had done a complete inspection of the car however, when we asked for paperwork, the Lexus paperwork was dated November 2009. The salesguys at XSell Motors swore up and down that the only thing that needed to be fixed was the navigation system and they offered to let us drive the car to the closest Lexus dealer for an inspection. We of course took them up on this. While we were waiting for the car to be inspected, we looked at the used Lexus' on the lot and found the exact model with 10K less miles that was more cost effective so we decided to buy that model. I think all of the lying, haggling and empty promises from XSell Motors just made us feel very uneasy about anything they sold. We did find out post inspection that the XSell Motors car had rust on the frame and had the wrong tires on the vehicle. Needless to say, XSell Motors is not a dealer to be trusted. Please dont waste your time dealing with them or flying to Houston.... we learned this lesson the hard way.