Tom Peacock Cadillac in Houston, TX


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Specialties

For over three decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston's premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call  (800) 508-1895, email, or simply just stop in - we look forward to the opportunity to be of service. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.

Tom Peacock Cadillac


Dealer Info:


Phone(s):(281) 231-8771
Address:15480 North Freeway, Houston, TX, 77090
  • Monday: 8:30 am - 8:00 pm
  • Tuesday: 8:30 am - 8:00 pm
  • Wednesday: 8:30 am - 8:00 pm
  • Thursday: 8:30 am - 8:00 pm
  • Friday: 8:30 am - 8:00 pm
  • Saturday: 8:30 am - 8:00 pm
  • Sunday: Closed

Dealer Info:


Phone(s):(800) 508-1895
Address:15480 N Freeway, Houston, TX, 77090

Reviews on Tom Peacock Cadillac

 
Eddie S. | 2015-03-21

What is the formula to double a 2 star rating to a 4?   You take one Rick (service advisor) that has departed Tom Peacock Cadillac (-1), add one William (Bill) in his same 6 by 6 foot office (+1), throw me in a brand new 2015 Cadillac (+1) and have a follow up by the service/dealership manager with a personal and sincere phone call (+1) and you've rebounded from somebody that was willing to drive twice the distance to any other Caddy dealer back to this dealership.  Did I get my math right? Let me double check.  

I vowed after my first review to not come here until maybe a few  years after they're changed their service crew, kind of like the wait and purge affect but I am glad to have given them a second chance in such a short time.  

If you read my last view the main concern was with the service department telling me how soon after every update/inquiry on  how long will it take just to wash my car after a simple oil change ($75) and transmission flush ($279?).  It took them about 3 hours, no thank you, not again.  This time there was a ticking on the frontal part of the engine bay which turned out to be a pulley.  Now, they had my car for about a week but having a Cadillac they will I assume allow you to have a loaner as long as you have a valid driver's license and insurance and do not come in there in a Nascar racing suite.  

The service department still has a good back log of cars fo if you want something speedy lets say an in and out experience in a few  hours you may want to take your vehicle to your local neighborhood ASC certified mechanic but what you will get here is at least quality customer service from the waiting room cookies and expreso/coffee/hot chocolate machine, to the rental agents (and eye appealing) to the sales people that will not be overzealous in stepping on your shadow while you are trying to view the new models on the showroom floor, oh can't forget about William (Bill), pretty thorough.  By the way Bill.................CLEAN OUT YOUR VOICEMAIL BOX, IT'S FULL!.

After leaving the rental with a full tank of water, just kidding, gas, I returned the keys (*crying,spoiled*) and got back into my land yacht.  A firm  handshake, smile and a promise to address any questions or situations that might come in hand in the future.  Follow this by a call two days later from the General Manager I believe? and you've got a return customer that you were about to lose.

Kudos Tom Peacock Cadillac, you've made the quickest 180 degree turn around in my 4 years of writing about places I've been and experienced.

 
Eddie S. | 2015-03-21

What is the formula to double a 2 star rating to a 4?   You take one Rick (service advisor) that has departed Tom Peacock Cadillac (-1), add one William (Bill) in his same 6 by 6 foot office (+1), throw me in a brand new 2015 Cadillac (+1) and have a follow up by the service/dealership manager with a personal and sincere phone call (+1) and you've rebounded from somebody that was willing to drive twice the distance to any other Caddy dealer back to this dealership.  Did I get my math right? Let me double check.  

I vowed after my first review to not come here until maybe a few  years after they're changed their service crew, kind of like the wait and purge affect but I am glad to have given them a second chance in such a short time.  

If you read my last view the main concern was with the service department telling me how soon after every update/inquiry on  how long will it take just to wash my car after a simple oil change ($75) and transmission flush ($279?).  It took them about 3 hours, no thank you, not again.  This time there was a ticking on the frontal part of the engine bay which turned out to be a pulley.  Now, they had my car for about a week but having a Cadillac they will I assume allow you to have a loaner as long as you have a valid driver's license and insurance and do not come in there in a Nascar racing suite.  

The service department still has a good back log of cars fo if you want something speedy lets say an in and out experience in a few  hours you may want to take your vehicle to your local neighborhood ASC certified mechanic but what you will get here is at least quality customer service from the waiting room cookies and expreso/coffee/hot chocolate machine, to the rental agents (and eye appealing) to the sales people that will not be overzealous in stepping on your shadow while you are trying to view the new models on the showroom floor, oh can't forget about William (Bill), pretty thorough.  By the way Bill.................CLEAN OUT YOUR VOICEMAIL BOX, IT'S FULL!.

After leaving the rental with a full tank of water, just kidding, gas, I returned the keys (*crying,spoiled*) and got back into my land yacht.  A firm  handshake, smile and a promise to address any questions or situations that might come in hand in the future.  Follow this by a call two days later from the General Manager I believe? and you've got a return customer that you were about to lose.

Kudos Tom Peacock Cadillac, you've made the quickest 180 degree turn around in my 4 years of writing about places I've been and experienced.

 
Tiffiney W. | 2015-02-06

My second time purchasing a vehicle through Tom Peacock. The service was still consistent as my last purchase and I would recommend Verdon Williams if you're looking for a vehicle. Let her know Tiffiney Campbell sent you.

 
Margaret H. | 2015-01-17

Darrell McCormick is the best service manager. I tell everyone to take their Cadillac to Tom Peacock and use Darrell. He makes you feel like you are his only client. He is truly one of a kind. Thanks

 
Jessica A. | 2014-10-24

Johnathan at Tom Peacock Cadillac was recommended to me by my boss. After dealing with several sales people that week, I was expecting Johnathan to tell me what I wanted to hear and not deliver...however, I was pleasantly surprised when he went above and beyond for us until we were 100% satisfied. Johnathan is energetic, a seriously hard worker and determined to create excellent customer service with results. I was so happy to have Johnathan as my sales rep and he has continued to surprise me! He reminded me of my oil change and even came to my home with a loaner car while the oil change was getting done. If you want superb service and someone who treats you with respect, go see Johnathan!!

 
Virginia G. | 2014-10-13

Leonard Young at Tom Peacock Cadillac made my first car buying experience a breeze. He described and showed me all the features of the car so well, he stayed after hours to get everything completed with me, and I was even able to drive it home the same day!!! Great dealership! Easy location! Awesome service!

 
Deborah D. | 2014-10-06

It took three days to change a light bulb for blinker!

 
Alex W. | 2014-07-02

I have taken my SRX in five different times to get the same thing fixed. Each time it is returned to me, nothing has been done (radio, battery issues) to fix the problem. Regardless of the fact that my car only has 40,000 miles on it and shouldn't be having issues like this anyway, I expect better service from a luxury car brand like Cadillac. The vehicle is going in this week for the SIXTH time to be serviced. Darrell McCormick- my service representative- has ordered a new radio for my car, which should have been done, oh, I don't know maybe the THIRD time I took the car in. I'm just incredibly disappointed. I inherited the vehicle from my mother, who instead of buying another Cadillac from Tom Peacock, got a Range Rover instead; because we are just very disappointed with the way Tom Peacock has handled service issues. Will not be buying another Cadillac again and especially not from a dealership that obviously has neither the means nor the motive to take care of the customer before, during, and after the sale.

 
James B. | 2014-06-10

I am updating my review of Tom Peacock because I was contacted by the General Manager, Steve Hainline.  Steve stepped up, did the right thing, waived the refurbish fees, and I ended up buying the 2011 Lincoln MKS from him.  Thanks Steve and you put the respect back in your business for me.  I would consider buying a car from Tom Peacock again.

 
Marta G. | 2014-02-05

Everyone is always nice and courteous - service is always quick and easy. I used to own a BMW and I dreaded taking my car in for service because it would always take very long, the employees there weren't attentive to the customers and not a friendly environment.  I am very satisfied with your customer service at Tom Peacock. thanks

 
Rob E. | 2013-12-24

Outstanding attitudes, professional service!

 
Valerie H. | 2013-11-18

My review is for the service department (and sales, but a while back).

I purchased a Cadillac years ago from this location, and my sales person was great. She wasn't pushy, and helped us find what we wanted. The service then was top notch. Not much has changed years later. After looking to purchase one again, we didn't find what we wanted here, but did purchase an Escalade elsewhere. We choose to have it serviced at Tom Peacock. The service department staff is very friendly, all the advisors are efficient and personable, and they'll get you in and out without being pushy.

The waiting area is also well appointed. A large seating area with comfy chairs, a few cubicle spaces with courtesy phones, a tv and even a separate 'quiet' area for reading, making personal calls, etc.

Love this location! They have always taken great care of me.

 
Melba L. | 2013-09-18

Husband went out to buy a used truck.  Told the salesman he was on the way, got there and the truck was gone, sold last night!!  This after their 1-800 call center called us three times and the salesman called us the day before.  We get home and there is a message from the salesman saying he has been waiting for us!!  TK what are you thinking?!?!

 
Kristen K. | 2013-06-03

Run away...far, far away!

 
D G. | 2012-08-19

I bought a new Nissan from Tom Peacock Nissan years ago and loved the service and professionalism of everyone there so when it was time for a new car I went to Tom Peacock Cadillac thinking they would be just as good as their Nissan dealership. Big mistake, huge mistake. The salesman was terrible, we bought the car just so we could hurry up and leave. I have taken it in for service over and over for the same problem and have had terrible results and the car is only a few months old! I think they are just to lazy and don't want to work on new cars that are under warranty. And yes, They lie to you, straight in your face! Terrible dealership!