Sterling McCall Ford in Houston, TX

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Welcome to Sterling McCall Ford, in Houston, Texas - Serving Katy, Baytown, Pasadena, and Spring
Ford is the best in Texas! You might know us as a popular Ford dealership in your area. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Ford and used car models. It's also why we offer first-rate Ford service. . Come for the cars, come back for the camaraderie.

Sterling McCall Ford

Dealer Info:

Phone(s):(281) 588-5000
Address:6445 Southwest Freeway, Houston, TX, 77074
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 8:30 am - 9:00 pm
  • Sunday: Closed

Reviews on Sterling McCall Ford

Craig K. | 2015-03-03

Worst service department ever!  Scheduled an appointment a week in advance.  They didn't have me on record when I arrived.  Then they made me sit there for 3 hours to get an estimate.  They had to order the part so, now I have to come back and wait for 4 hours they estimated.

Dirty waiting room.  Crowded and noisy.  No one I dealt with seemed like they really cared how I felt about anything.

My service rep lost all my paperwork along the way.

Stay away!

Ehmid V. | 2015-02-06

Lest time I was here they take long time for oil change here again to get a free oil change will leave five stars this time . taking about an hour to do it but they told me the truck is getting a wash too

Yasmin B. | 2015-01-02

I took my 2012 Lincoln MKZ in for an oil change and tire rotation in October and everything checked out good on the multi point inspection. On 12/29/14 I took my car in because my brakes were making a grinding noise. I was told my front brakes are metal to metal and my back brakes are close. I asked how is that possible when I was here in October and my brakes were in the green and now my rotors are completely destroyed. The service attendant told me that this is something that should have been caught on the tire rotation in October because there's no way in 2 months I would be metal to metal. Basically they lied in October! I ending up having to pay for new rotors for the front (still have to get back brakes done) because the technician basically pencil whipped my inspection in October on my brakes. I am extremely disgusted by this because my safety was jeopardize due to no fault of my own. I can not trust that if I take my car in for service in the future (this was my first service here) that what they said was done was actually done. I am beyond disappointed and frustrated by what transpired at Sterling McCall Ford service department and believe they can not be trusted based on my experience!

Hannah W. | 2014-10-13

After I scraped the bottom of my car backing out of a driveway, which knocked something loose, I came to the service department to get it fixed.  When I arrived they quickly greeted me and serviced my car.  The staff exceeded my expectations with a smile!

The waiting area was extremely clean and welcoming.  I love coffee, and greatly appreciated having a selection to choose from while I waited.  The choices of ice cream were a unique addition to the popular coke and candy machines most service departments have.

Andrew A. | 2014-10-09

Thank you to the service and parts department at Sterling McCalls for the amazing service and for genuinely caring. I will be back for further service no matter what.

Kim G. | 2014-09-10

Car violated and disrespected at Sterling McCall Service!!!

First of all I was going to give these people a 5 star review (this is my first review EVER) even though the shuttle ran an hour late and I had extended wait for my car. Their people (Juan the shuttle driver and Andrew my service guy) were great with customer service. But as I'm driving home, I noticed one thing...

-My mileage when dropping it off was 21,638 (I wrote it down because I have a mustang and am constantly worried about someone taking advantage of my car), mileage out was lied about. Said 2 miles more on paper that I signed at the end but before my car was given back to me. The real mileage was 21,693. That's a 55 mile difference!! Not to mention a blatant LIE! (I even took pictures with time stamps once I exited the highway and parked, so there is no way in 15 minutes I could have put that mileage on in traffic at 6:30pm on a weekday. I'd have to average a speed of 137.5 MPH to accomplish that... in Houston traffic)
       -Where the hell could you go in Houston that is almost 60 miles away? Certainly not just around the block to test the suspension that they fixed, where the problem was only going over speed bumps.
       -How the hell do I know an employee didn't take it home or out to lunch? I certainly want to see the video surveillance of my car on the lot to see how long it was gone.

-What was a full tank  when I dropped it off, minus only 14 miles on trip A, was down to 3/4 of the tank.

-The average miles per gallon was 13 MPG; NOT NORMAL as I consistently average 29/30 on the highway, and 24 overall.

-I had reset the trip mileage and gas mileage estimate prior to surrendering my car. I dropped it off with 14 miles on the trip, got it back with almost 70 miles on it. That means the average mpg for those 70 miles was 13 MPG.
       -Again, also evidence of the long distance drive. This was in addition to the tire tread in the back being down a little bit more than the front.

-Their employee(s) took my car for a joyride, ran it hard, possibly sped through red light cameras or tolls, which would give me even more evidence behind my case.
       -They also fully detailed the car to cover up. Nice touch. So how do I know they didn't damage my car and the real reason to keep it a day longer to fix the damage? I don't know, and am now paranoid about that, too.

**What does all this mean? Is this a normal amount of testing, you ask? My uncle, a mechanic for 30 years, said my suspicions were on point. He said this is excessive and abusive. (Why didn't he do the work? It's less than 3 years old, and completely covered by the warranty. But good question.)

It is absolutely disgusting to employ people that take advantage of customers. Y'all assumed you could get by because some young girl wouldn't be as into her car as I am. Well, we all know what happens when you assume. You messed with the wrong chick.

In conclusion, if you want your car violated by strangers, by all means take it to this service department.

Yue D. | 2014-09-05

Was here for service today... Thought the customer service was a little bit off... The staff was nice, but I always have to wait for 5-10 minutes before I got help from someone or hear from them. "Take a seat in the waiting area and I'll be with you in a second"--I waited there for the 50min of service= =. "Your car's ready, I'll pull it out for you now"--after 5 min I saw my car was left in the pick-up area, but I waited another 10 min and had to ask another staff member is there's anything wrong...

It's just the efficiency that I'm complaining. But probably because it's Friday afternoon... Also for the whole process I felt like I was totally at loss. Clarify the process a little bit for someone who barely got her car serviced like me will be helpful lol.

Dylan H. | 2014-07-02

I came by today for a coworker to pick up his new truck from the Service Vehicle department here at Sterling Ford.  The man we were to meet with was extremely rude and acted put out by actually having to do his job.  I would never buy a vehicle from any dealership that supports an employee like this guy.  No "yes sir", "no sir", or "please have a seat".  No, this guy was 100% "I'll get to you in a minute, get out of my way, I'll take care of you when it's time!"

Lawrence V. | 2014-04-26

All the staff was great, I'm assuming I just got the worse service advisor there named Sergio. My has been there since the end of feb, so the whole month of march I was told next week, tomorrow , 3 days , then that the diesel mechanic quit. So Sergio doesn't return my calls or emails, but every time I drove there he was there. So April comes around still the truck isn't ready and a nice service advisor David said he could give me a loaner truck until it's done. So apparently I'm hitching rides a whole month to work and Sergio didn't think of that? Last week Sergio says tomorrow again yet none of my calls returned and emails unanswered, so I happen to drive there today and he's off today but my truck has been ready for days, really?

Lou C. | 2014-04-07

This is a 2-part review - one for service dept and one for sales dept. I used to come here so often when it was Freeway Ford. Then, I took a break for a while due to poor services right after the name change.

After my well-praised dealer service dept lied about my tire condition on the multi-point inspection, I came back to give Sterling McCall Ford another chance. The service consultant was very friendly and helpful. He gave me tips on how to care for my vehicle. While the car was being serviced, I went to look for a new car.

I was impressed with the sales staff. Everyone was very polite and professional. I just didn't like those fake plants in the showroom. I noticed my sales consultant had many military decorations at his desk. I began to feel comfortable talking to an honorable veteran.

During test drive, he got a little quieter. I thought my research on Ford vehicle overwhelmed his limited product knowledge. I didn't consider the car because it didn't fit my criteria in many ways. If I were buying another Ford, I won't hesitate to ask for him.

Liz T. | 2014-03-26

Extremely poor service.    After  paying over $1,200 for work on my SUV, I came back and purchased over $600.00 in tires.   Requested,  that the tire disposal fee be removed from my bill, the sales representative refused.     This representative (Jason Schonefeld) would rather keep the disposal fee on the bill instead of keeping the customer happy.   I will never have my Lincolns serviced at that location again.   Also,  one month later I took my Lincoln LS to another location and spent another $3,600.00 for repairs.    If Sterling McCall had been more customer friendly I would have given them the business.   All of these repairs were paid for with cash.    Sterling McCall would have made over $5,500.00 in servicing my two autos.    But they forgot one thing; your business is only as good as the people who work for you.     That representative cost them $3,600.00 and future business along with my writing this poor report and informing others of the unprofessional service.     Customer beware.

Nathan K. | 2014-02-17

I'm mixed but mostly positive.

I always get my oil changed here due to their great price and usually great customer service.

The annoying part though, is that online they have their oil special listed but NO WHERE does it say you have to print it off and bring it in to redeem.
Twice now, I have gone up there and have been told they can't honor it unless I bring it in... I was once even referred to the Houston library to print it off.
Instead, both times I have gone into the showroom and just had a willing and helpful sales associate print one off.
I just don't understand this... nowadays I print one off before I go... but I still don't understand why I have to. It's not even like a coupon! It just says "Special! oil changes starting at $20!

The oil change takes around 1-1.5 hours which is enough time to go next door and grab some food.  They have a nice waiting area with TVs and plenty of seating.

Michael S. | 2014-01-14

Many thanks to my salesman, Josh Sutton and General Sales Manager, Marvin Dipzinski for helping us to find the exact vehicle that we wanted. I know it took a lot of phone calls all over the state to find that car, but y'all did  it!  We're thrilled to finally get that SUV and you both made our experiences at your dealership a comfortable and really pleasant time. I'd also like to acknowledge the General Manager, Mike Shaw for being so welcoming and personable. All the best to you guys and thanks so much!  I'll buy from this sales team and dealership again.

A H. | 2013-11-28

This review is only for the parts department.  

I called this dealership up for a part I needed the same day.  They had it in stock so they pulled it from the warehouse and had it ready to go.  I walked in and out with it in under 5 minutes.  There is really not much else to tell.  I do like the fact that the building has a separate entrance for parts customers and you do not have to evade aggressive salesmen thinking you are there to buy a car.  The parts area is very clean and orderly.

If you buy retail parts from a Ford dealership you really do not need to shop around for the best price.  I did this and found all dealerships to charge the same price on parts for retail customers.  Ford HQ must have a policy on this since most other car makers allow dealers the freedom to markup as much as they desire and to let the market decide if it is a reasonable markup.

This dealership has changed ownership many times.  It was Jack Roach Ford for many years and then became Freeway Ford before the giant McCall group acquired it.

Nancy W. | 2013-10-15

This is the worst experience we have ever had at a dealership. The dealer was not honest about the price of the vehicle when we called in, they added extra costs when we showed up. That should have been our first clue that we were not dealing with honest people. The sales people were not professional. We paid for new car (which they said was not on the lot, but they could retrieve for us that day), but when the dealer delivered the car to us three days later it had been scratched up and had over 1000 miles on it. At this point we had already paid for the care because we went on faith that a new car would not be scratched up. It took the dealer almost two months to do something about the dent on the car. Even after they finally tried to get the dent out, the paint job was not fixed. They just handed me a jar of paint and told me I could paint it myself. I had to call the dealer weekly to try to get this taken care of. To this day, they have not rectified the problem. They take a long time to call back if they call back at all. It has been an incredibly frustrating experience that has soured me on the dealership, on ford, and on my car in particular. The sale person was also not very knowledgeable. He told me the car had features that I found out when it was delivered it did not have. He was slow to answer calls. And after all of this headache, the dealership did not fix the car properly or compensate me for my trouble or the damage to the car. The dealership told me they would compensate me for my trouble, but then got new management and decided they would not compensate me. Then they said they would compensate me if I gave them a good survey. Then they just dropped the ball and stopped calling me back all together. It is shocking to me that a reputable company like ford would allow this dealership to stay open. This is the worst customer service I have ever experienced at a car dealer. We bought a Toyota recently as well and difference in dealerships is like night and day.

Ron M. | 2013-04-05

I had a very positive sales experience with this dealership.  Over the past 3 weeks, I have been to at least a dozen dealerships while narrowing down my choices.  I worked with Paul in sales and he was outstanding.  He was honest about the pricing and offered me a very fair deal on exactly the car I wanted.  While I did end up purchasing a different car from another dealer, I was very pleased with Paul and would refer other people to him.

Jennifer E. | 2012-10-02

It took 2 hours for an oil change. When it was promised in an hour. I would have came back later if they told me the actual time.