Lone Star Ford in Houston, TX


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Specialties

Lone Star Ford invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our True Price.  By regularly comparing our prices with the local market, True Price eliminates the time consuming negotiation process and delivers you an exceptional deal.

Lone Star Ford


Dealer Info:


Phone(s):(800) 803-1364
Address:8477 North Freeway, Houston, TX, 77037
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: Closed

Reviews on Lone Star Ford

 
Giesel A. | 2015-04-22

I was involved in a 3 car collision a couple days ago and after some research and careful selection, I chose Lone Star and the front desk was friendly, staff was very accommodating.

The process was quick and smooth and I will be back to pick up my car in a couple days.

 
Monica L. | 2015-04-20

Just to get this out of the way, I am in no need of a new vehicle since I have been owning on my Soccer mom SUV game. The Boyfriend was in search of his Macho-man, ego-boosting, Texas man truck.....
Boyfriend has been a loyal customer here for the last couple years where he has bought 4 trucks all thanks to Salesperson Allen. Allen is well known I am assuming since he was a busy man closing sales even before we got there. Since Allen was bust he asked us to go and look around to see if there was anything that catches our eye, which personally if it isn't a sports car or a mommy certified vehicle I am not-so interested. We looked around and I was amazed by the great service, yes most sales people wanted to jump at us for a sale but even when they were helping other customers they still managed to be very professional and simply nice.  I cannot think of a single employee here that was ever rude or unpleasant, it shows that Lone Star Ford has been in business for years thanks for their outstanding customer service!
I am looking forward to coming back here for his (or my future) purchase.

 
Joel H. | 2015-03-04

Dont even waste your time here especially if your coming in from out of town. They'll wait to fish you in then hit you with a totally different price. You're better off with a dealer locally owned in Houston like, Tommy Vaughn Ford. After Lone Star jerking me around for over 2 hours I went down the street about 4 miles to Tommy V ford and thy closed my deal in less that 40 minutes that included the appraisal of my trade in of a 2009 F150 Lariat that they loved and Lone Star just knocked it.. Oh did I mention Tommy V Ford also offered me 2000.00 MORE on the trade and saved me over another 1000.00 on the price of new F250 truck.. Bob Simmons (MNGR AT LONE STAR) lacks care for its customers and more so their needs..  DONT WASTE YOUR TIME HERE.

 
Genesis T. | 2014-10-27

This dealer has to be the most friendliest and helpful! Even after months of buying a new truck; this guys still help me out. When I go change my oil they greed me by my name and make me feel very welcomed. Javier Perez and Milton were my sales mans and Lord did they do everything they could to
Help me get not one but two trucks! They both are Amazing sales man. We have recommended my whole family to them ans now we are ALL ONE BIG FORD FAMILY thanks to Javier Perez and Milton. We will keep recommending more people to them. :) A+

 
Michael Q. | 2014-07-23

Bought my truck there 8-2013. The sales people were helpful and not pushy at all. The only negative was the finance guy, who was a real p***k, especially when I told him I had my own financing. I've had the truck back twice for minor service and they have been very quick and helpful both times, especially Cochise in service.

 
Only T. | 2014-07-02

I bought my 2014 F-150 XLT in April. The sales man was really great and the finance guy also. It was Ford Truck Month so I got a ton of incentives. We hasd settled on a price, trade in value of my old truck and then came a sweet surprise. They said I actually qualified for an intrest rate 2% lower than what they had thought I'd get. I like this place so far and as long they treat me fairly in the future I will be a customer for life!

 
Denise B. | 2013-07-25

I will never again purchase a car from Lone Star Ford. While the sales team/ other employees seemed nice and friendly, and they had reasonable prices, they lied to me about several things and were inconsiderate of my time.

I purchased a used Nissan from them with only mild damage and it took them over a week to repair a bumper and paint some rims. They also did a terrible job at simply washing and vacuuming the car. Not only that, they never told me the EXACT price to repair these damages and seemed arrogant when called to check on the status of my vehicle.

My sales person, Robert tried to make matters better by ensuring me when my car SHOULD be done but I felt that was a waste of time since nothing was done on time. Not to mention, after a week of purchasing my vehicle he still hadn't put paper tags on it.  Overall, I wouldn't recommend Lone Star Ford and I'd rather pay more and have better service else where.

 
Allissa G. | 2013-02-11

It is really unfortunate how the sales team views customers at Lonestar Ford...as truly nothing other than a sale.

I bought my car in April 2012. Richard, the guy in internet sales, is an absolute nightmare to work with. He lied to me on multiple occasions on what interest rate I was approved at, if the paperwork was done, and wanted nothing more than to mark me as a "sold" customer, no matter what it took. After promising me that the paperwork was done and that I qualified for a low interest rate, I went back down to the dealership. I found out that my "promised" interest rate had in fact tripled and the paperwork hadn't even been started. After a few days, we finally got the deal worked out.

I wasn't able to take my car home immediately, as they were having a sun-roof put in as I requested. The work was crap - I even called the company asking them to fix it, and they never seem to call me back. The bluetooth was messed up and wouldn't work anymore (which they did thankfully fix), but the visor has not worked properly since then, and they never put a bumper around the sun roof - so you can see the roof cloth glued around the hole.

Then, after a fender bender in June of that year, I took my car to get fixed at a great local shop from a personal friend. I had a heck of a time with the insurance company who refused to replace the bumper on the car because the car had been in an accident previously. I told him my insurance that it wasn't possible, because it was a CPO vehicle. When I went to the shop, they showed me the damage, and mentioned that the car in fact HAD been in a previous accident, and was fixed incorrectly with the bumper screwed back on in multiple places that was made to just "hold it". So instead of replacing the bumper on a brand new car, the insurance would only cover to have it re-fixed due to the previous accident, that was not reported on the carfax or stated by the dealer when listed as a CPO car.

Additionally, I took the vehicle in for service and found an issue with the car that was stated to not be covered under warranty, even thought I purchased a 100k bumper to bumper warranty. They mentioned that this probably occurred from a previous accident, and the warranty would not cover wear and tear on the vehicle. Unfortunately, the car was in an accident before I bought the vehicle and it wasn't reported...

I would stay far away from the dealership. I know car dealerships are bad, but I have honestly never seen something so horrible in my life. My mother also bought her car from here after I bought mine (after I told her not to), and has had nothing but problems with them. I love Ford cars, but would never by another one from these people again! If anything, I wish I had bought my car from Carol Hernandez, as other reviewers seemed to love her - maybe I would have had a different experience. But this issue has bothered me for almost a year now - and I just had to write a review. I would do everything I could to keep someone from buying a car here! Save yourself the trouble.

 
Lindsey J. | 2012-06-26

I had the misfortune of totaling my beloved truck this past month. The tow truck brought my car to Lone Star's collision center after my wreck. I honestly did not think I would be back to Lone Star once we got all of the insurance detail lined out simply because I knew that I wanted to buy a used car.

Everyone was telling me to go to Car Max so that was my game plan. After searching through Car Max's database I narrowed my choices down to 2 different vehicles. The salesman was very helpful but being the prepared buyer that I am I wanted to price shop too. During my journey I came across some incredibly pushy and downright terrible salesmen. I had experiences where I could just feel the dishonesty in the room. It became discouraging and drove me to the point where I was thinking about just buying one of the Car Max vehicles straight out.

My BF recommended we check Lone Star Ford before I made any rash decisions. I contacted Lone Star through the Internet and salesman Mark Harris replied to my inquiry within the day. The deals he was showing me via email were brand new cars for almost the same price as I would have bought a used one from Car Max. I couldn't believe it and had to go in for a closer examination. Turns out he went even lower than the Internet quotes he originally gave me and we cut a sweet deal. He was extremely helpful and not pushy in the slightest. You can tell by his demeanor that he knows what he is talking about and he is an honest man. I ended up purchasing my vehicle from him and I couldn't be happier.

Mark walked me through every last detail and made me feel very comfortable with the entire process. I got everything I wanted (plus a few bonus features I wasn't expecting) and all for the price I began my search needing. I worked with Darrin Felsner to get my financing taken care of. He was great too! Once again not pushy and told me straight up which extra insurance packages were worth it and which were a waste of my money. Mark and Darrin stayed with us until almost 11pm getting all the details together. Not once did they make us feel like they were rushing us out the door even though it was very late. This is the way car buying should be!

I am very happy with the service I received at Lone Star Ford and would highly recommend them & salesman Mark Harris to anyone searching for a new vehicle.

 
Ava H. | 2011-07-20

I bought my green machine from Carol Hernandez in 2008. My family has been buying vehicle from Carol for years. She is honest and upfront. She will literally tell you like it is, if she can do it or if she can't.

 
Andrew K. | 2010-12-18

I recently came here to purchase a new car. Carol Hernandez was a great saleswoman! Wasn't pushy and even showed me their internal website that showed all the specials and how to get the best deal. The guy who tries to sell you all the extra plans and warranties quickly figured that I wasn't interested and went directly to the paperwork too.  I can't say for anyone else there (since I never had to deal with them), nor can I say anything for their service department (I have yet needed to service my new car anywhere), but Carol Hernandez was excellent!