Jeff Haas Mazda in Houston, TX


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Specialties

Houston low price and volume leader for over 20 years.Family owned and operated. Award winning service department with factory certified techinicians, and quick service and competitive prices.We believe in treating customers right and making the experience as easy and pleasant as possible.

History

Established in 1991.

Jeff Haas Mazda has been in business since 1991. Serving the Houston area being the #1 Dealer . We are truly a great deal better. Which means not only price, but the way you are treated with respect and as part of our family.

Jeff Haas Mazda


Dealer Info:


Phone(s):(713) 932-6004
Address:11222 Katy Fwy, Houston, TX, 77043
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Jeff Haas Mazda

 
Ronnie M. | 2015-04-18

Although I didn't go through the full process and buy a car, the salesperson that helped me out was polite and helpful. He didn't know a lot about the used car I was looking at, but I don't expect him to.

He did accidentally call me back once before the visit & when I told him he called me, he just hung up...weird.

 
David M. | 2015-04-12

I purchased a 2016 Mazda CX-5 (Grand Touring AWD) on Saturday, April 11th.  I cannot express how much I appreciate the warm welcome, the quick turn around and no haggle.  The car I wanted was not in the lot, but it was found and transported to the dealership within 2 hours.

The process of buying a new car is lengthy and sometimes frustrating.  The employees of Jeff Haas Mazda worked together and we were in and out of the dealership within 4 hours.

Great experience, friendly staff and always willing to work with you on pricing!

 
Tiffany G. | 2015-03-08

So I was really excited yesterday because I thought I was going to be walking out with the Mazda 6 Grand Touring.  I went to TrueCar to get pricing.  I told my sales person Bert that another dealership had a better offer and if they could match it, I would buy the car that day.  Since I live on the north side of Houston I was really clear about wasting my time haggling in the dealership.  He says he talked to his manager and they could match it.  That was total B.S.  Not only did they give me a price that was higher than the other dealership, it was higher than there own TrueCar pricing. I was already approved for financing through Mazda but they put some paper in front of me to sign so they could shop other options ( I guess to make more money). Which i told Bert, i dont do multiple inquiries so they won't be re running my credit.   So when I call Bert out on the pricing issue, he starts bashing the other dealerships saying they can't do that pricing.  I asked him what is the difference between you and the other dealership, you lied to me and had me drive here when you knew you couldn't offer me the competitors price.  So his manager comes over and tries to explain to me why that dealership couldn't offer a certain price point and how they would make it up with other fees and addons.  I am sure his was being real about that but I asked him why did he have Bert lie to me and say that you could.  The manager said to Bert "I told you we couldn't match that price".  I walked out.

Worst sales person of the year award goes to Bert.  No one wants to spend 30k with a liar.  They really need to hire people with integrity.

 
Kimberlee H. | 2015-03-07

Great to buy and service Mazdas - excellent customer service!!!! Bought a 2005 Tribute and a 2015 CX-5!

 
Jill K. | 2015-01-24

Bought a 2015 Mazda CX-5 in September. I had previously owned a CX-7, but left the Mazda brand for a few years and came back to Mazda with my CX-5. One of the main reasons I returned to Jeff Haas was Allan Hempel in Service. I am so glad he is still there and providing the same great service as always.

 
IdahoPotato o. | 2015-01-10

Was here back in November 2014 for a test drive for my husband's new Mazda 3. Ray maxa was our sales person. Test drive was great. He seemed very friendly during the test drive. Then, we got to talking about the numbers. That's when the sales person Ray got very cold and started showing his sales man side. We started talking numbers and I provided a number we had in mind. He talked to his manager and came back and told he can't do it. Me and my husband started to adjust our numbers but were not happy with his numbers. At this time, Ray just utters plain cold statements as if we weren't entitled to even ask for a number we were looking for. He was very rude in an attempt to try and stop us from lowering the price that they offered us. We walked out. Next day Ray calls my husband and apologizes and offers the price that we initially offered and the manager declined. Whatever!

If they were not so greedy and rude, neither did we have to go through the embarrassing rude comments nor did he have to call back and apologize.

Of course, we didn't do the deal with them anyway. Lack of professionalism is a big red flag especially when you are the prospective customer of a $25000 commodity, not milk from a gas station.

 
Genevieve C. | 2014-09-30

The Service department here is Awesome!!! Very helpful and professional employees! Did a wonderful job on my Mazda .

 
Mina C. | 2014-08-05

I've bought three CX-9s from them - all great transactions and great customer service.  Have worked with Charles on every one.

Allen in the service department was great every time I've come in for an oil change or whatever (erm, random pine tree taking the side mirror off).

Didn't have what I wanted on the lot last time and they had no problem finding it at another dealership and getting it for me.  

No problems with financing either despite my mediocre credit rating.  Danyel is super helpful.

 
Bryan T. | 2013-12-03

As a multitude Mazda owner, I Recently stepped in to consider a new car, and I had a great time with Robert Cunningham as my salesman. Super helpful and enjoys the products he sells. I would return to deal with him because of how he treated me and my time. Deff ask for Robert when you walk in, its worth it.

 
Kimberly D. | 2013-09-04

Came in with a few issues needing attention & resolve and was met by remarkable staff men, in the service department, who knowledgeably & diligently serviced my needs; and assured that I could stop by anytime to get all of my automotive needs met!!!!!!!!

 
Maria A. | 2013-08-06

I work with Adam Ross and the manager Lee, both work with us to get the best deal. We walk out happy. Highly recommend them.

 
Yvonne Y. | 2013-07-25

I was there years ago shopping for a car. The manager and the sales person offered me an outrageously high financing rate, which is a rip off. So I decided to leave. When I walked out the door, the manager came to greet me, and offered to shake my hand. I am a young petite lady with small hands. He squeezed my hand so hard that it hurt, and he would not let go until I tried really hard to pull it back. Totally hostile behavior!!!!!!! The sale guy is fake. Don't like him either. I am not coming back.

 
Armanius M. | 2013-07-05

Bad bad bad! Highly NOT recommended.

I had a great experience with the sales consultant Ray, who was very professional and courteous. After deciding on a car, we began the usual dance where the consultant talks to the manager, comes back with a number, and we go back and forth. We agreed on a sales price. So far so good.

I then asked for lease options, which in my calculations, would significantly reduce the monthly payments. After another 15-20 minutes, Ray comes back with a monthly lease payment that is higher than the purchase monthly payments. After getting past the initial shock, I re-did my calculations, and then also did more calculations using their numbers. I could not figure out how they were able to get such a high monthly payment. I then noticed some a "fee" that added nearly $3000 to the agreed upon sales price. Ray could not explain what the "fee" was. So I asked to speak with the manager Larry. So far, still good.

After another 10 minutes go by, Ray comes back with a message from Larry that those numbers and fees are simply what the computer spits out. They have no control over it. I then asked for Larry again, and asked why he was not coming to speak with me. I was then told that Larry did not want to 'argue" with me. Seriously???

Needless to say, I was very disappointed. It started well. But ended in the worst possible way -- a sales manager refusing to speak to a customer after a customer specifically requests to speak to him. Business must be booming to the point that the manager felt that my business was not needed.

 
Ebony B. | 2013-06-28

Kinda Fishy

I was told I need I need a tire rotation.
My response: "I just purchased those tires last week".
Reps Response:  Oh.

Now that sounds fishy to me. I think they're just trying to get money out of me. Previously I've had better experiences with this service department. I'll give them 3 stars for this.

 
Brandon V. | 2013-05-27

On May 11, I visited the Jeff Haas Mazda Dealership to test drive a 2014 Mazda6.  After taking a test drive with Rainie Coleman.  I took some literature and promised to call him back after a few additional test drives.  On May 17, I returned to Jeff Haas to have my 2010 Rav4 evaluated and talk price options between the Sport and Touring trims.  We finally settled on a a three year lease of a Sport trim in the Soul Red color.

Rainie said the car was on its way and would be here on Thursday, May 23.  I moved a meeting to be able to pick up the car.  When I arrived, the car was not even on-site.  Rainie said I would get the car on Friday, when he returned to work.  I returned on Friday, May 24 at noon to fill out the required documents and drive home with my new car.  After completing the lease paperwork, I was handed the keys to a loaner vehicle.  My car was still not on the lot, and they had to let me borrow a loaner.  Rainie assured me the car would be in on Saturday, May 25.

On Saturday, I waited by the phone most of the day for an update.  I called twice - 11am and 2pm.  The car was still not on the lot.  Rainie then told me that he was expecting a Soul Red Touring (mid-level) trim in on Monday, and he would gladly sell me that, at an additional cost.

On Monday, May 27, I called again to see if my Soul Red Sport trim Mazda6 had arrived.  Rainie said that he could not acquire one and no reds would be available, but the Touring Trim would be arriving tomorrow (May 28), but still come at an additional cost to the lease paperwork I had signed on May 24.  At that time, I told him to prepare my 2010 Rav4 to be picked up, and I reclaimed it at 5pm on Monday, May 27.

 
Nancy J. | 2013-01-18

And as if that treatment weren't enough, to add insult to injury, they failed to put on the new registration renewal sticker I gave to my service advisor when I handed over my keys. When I asked if they could  put the new one on when they did my service, he assured me it would be no problem. It wasn't until 2 weeks later when my son was getting ready to get the car inspected that he noticed that the registration renewal was expired. He said, "I thought you told me Jeff Haas was going to put it on."  It never even occurred to me to look - although given my experience at this dealership, it should have.  Since it had been 2 weeks since the visit from hell, I decided going back there wasn't worth my time and aggravation for what would obviously be an exercise in futility.  It should tell you something when standing in line at the branch tax office is preferable to returning to Jeff Haas

 
Ako E. | 2013-01-07

I have purchased my last 2 vehicles from Jeff Haas Mazda and I will be purchasing my 3rd within the next few months. Why, you ask? Because this dealership has exceptional employees. From the sales floor to the service department, they treat you like a queen (or king). The customer service has always been courteous, professional and friendly.

The sales associates are attentive without being pushy. They were nice enough to hunt down the perfect vehicle for me (my last vehicle had 1.5 miles on it when I drove it off the lot) and purchasing was a breeze (I think mostly because H took care of all the negotiations, just point where I have to sign please...).  The service associates & mechanics are phenomenal. The wait time on the phone is minimal and scheduling a service appointment is quick & painless. They offer donuts & bananas on Saturdays along with the free coffee while you wait for your car (Yes! Breakfast!). On one occasion while I was waiting for an oil change my service rep advised they found something wrong with one of my brakes. So in no time I was in a courtesy "rental" & out the door.

Because of the associates at Jeff Haas Mazda, I'm a loyal customer and will be for a long time.

 
Bella D. | 2012-10-15

Kudos to Jeff Haas Mazda!!!!

On Friday I went to buy a brand new Mazda CX5 with my father and we had the smoothest, easiest process I could have ever imagined. It took less than 3 hours to test drive the car, agree on the price that we wanted to pay and the price that we wanted for our trade in, agree on the accessories, and get the financing in place. In less than 3 hours we drove off in my new car. As you can imagine, I had a smile from ear to ear.

We never felt pressured to accept anything, we weren't given the usual "song and dance" which is unfortunately so common at other dealerships...and believe me, before buying this car, we spent an entire week visiting other dealerships (not only Mazda - there were a few different brands on our short list).

Thanks to our salesman (Trent), the Sales Manager (David) and the Finance Manager (Kortney), for making this the easiest buying process I have ever experienced.

MAJOR kudos go out to Jeff Haas Mazda!!!!

 
Wesley C. | 2011-12-20

Ok Ok, Yes I'm giving a car dealership 4 stars. But yes, I still hate buying cars, so a four star rating for a car dealership is about as good as it gets.

As anyone who has ever bought a car knows, this is often an experience that you wouldn't only wish on your worst enemy. I sometimes think that hell is a series of endless used car lots with the most sleazy of used salesmen relentlessly hounding you for all of eternity. However, Jeff Haas Mazda and my salesman Craig were very professional and provided me a great customer service experience. Craig would let me test drive the car to my hearts content (within limits of course) and at no point pressured me to buy a car. He encouraged me to find the exact car I was interested and didn't try to push me into something I didn't want. And when I told him that I was ready to go, he made sure to ask me the right questions to assure that I was ready to go and then was quick and efficient with the paperwork. The Mazda business office worked some great magic to not only get me a great interest rate on the car loan but also got me an extended warranty for nearly nothing! From start to finish this was a great buying experience and I would recommend Jeff Haas Mazda to all of my friends and none of my enemies.

 
Misun L. | 2011-08-03

First,
I am skeptical of ALL car dealerships, and although I have been to numerous dealerships , my experience at Jeff Haas was the best so far in Houston, and of course, a LOT BETTER than my experience at Joe Myers dealership.  
Aside from the excellent service, the salesman and the manager were much willing to negotiate, which is the purpose of finding a good dealership! In the end, we didn't feel like they were using sneaky tactics on us and wasting our time.  A lot of dealerships try to suck you in and make you waste time thinking that- it will increase your chances of getting the car in their dealership.  You need to show them you HAVE time, and you are not only serious about getting the car (if they concord with the price you are offering), but also you are willing to stay as long as you need to.  So far, my husband and I haven't had any problems with our Mazda.

 
Andrea F. | 2011-06-23

Surprised to read a bad review regarding customer service. I've had nothing but a terrific experience with staff in the service department.

I can't rate the dealership as a whole because my father purchased the car, and it was later passed on to me. However, I have the extended warranty, so I'm here every now and again for my scheduled maintenance.

My contact is Allen, and he is kind as can be, as is the staff that works the desk.

I'm a woman and don't know much about cars at all, but I have never felt ripped off by Jeff Haas Mazda. They take time to explain what I really need done and why.  I have NEVER felt they were tacking on extra charges just because I'm a "woman and don't know any better."

Perhaps other reviewers caught an employee on a bad day because I've seen no evidence of rudeness in the past couple of years I've come here.

 
Natalie D. | 2011-01-07

Is it possible to give this place negative stars? I understand it's really tough to rate a car dealership or a car maintenance store since it really depends on who YOU are: if you're a woman, minority, rich, poor, etc.

Anyways, every time I go somewhere to get my car fixed, I bring a male so my chances of getting ripped off are lessened (albeit, you'd still get ripped off whether you're male or female...but maybe less so if you're a male).

My car was fairly brand new when the battery decided to give out (late 2008 model, battery gave out early 2010). I have a warranty and the dealership refused to cover the cost of the battery; instead, it was a huge debacle over what the dealership would cover and wouldn't cover...they refused to let me speak to the manager that day and when I was finally able to get a hold of him, I got a disgusting attitude and a few snotty remarks from one of his subordinates. Ended up writing a letter to Corporate Mazda because you should never treat a customer like that.

I hate (and that's a strong word) Jeff Haas Mazda and am willing to drive 30 more miles out of the city just to go to any other dealership than this one. Service sucks.

 
Jeffrey C. | 2009-09-21

This review is for their new car sales. But first, a little background.

So I've been driving a clunker that actually didn't qualify for cash for clunkers (still got too good of a gas mileage, you see), but still required $300 worth of repairs every few months. By the time this past August rolled around, my car was due for a state inspection, which it promptly failed. The verdict? Something, something, cost $300, yadda, yadda, yadda. That's it, I says. I'm putting my foot down and finally getting that new car.

Although I'd been eyeing the Acura TSX for a while, practicality won out, and I couldn't justify paying that kind of coin for an I4 engine. As such, I looked at cheaper alternatives--your Toyotas and Hondas of the world (my Asian-ness prevents me from taking that awesome $6,000 off to get a Chevy Malibu, sorry). Pretty soon I stumbled upon the Mazda 3, and after visiting its website ten or twelve times, I was hooked--line and sinker.

After visiting some pretty egregious dealerships, Jeff Haas Mazda really was the perfect fit. My first visit was a little past 8 on a Tuesday night. My dad and I walked around the new cars with nary a peep from a saleman; in fact, we had to actually go and find one. The salesman (still unnamed at this point) just asked which car we wanted to test drive, went in and got a key, then handed it over, no questions asked or comments offered. We actually test drove two of them that night (a custom loaded I and a top of the line S), and yes, my love was confirmed. I left and figured I should introduce myself, and in doing so, finally learned said saleperson's name (Stephen Brown, if you're wondering). I went away liking this Mr. Brown.

A few days passed and I made it back to the dealership. Once again, I met Stephen, and he drove me over to look at their backlot inventory. No questions, no BS. Pretty much the only two questions he asked were "are you considering the Mazdaspeed?" and "so do you wanna buy a car?" No, I didn't want the Mazdaspeed, and yes, I wanted to buy a car. Maybe not today, but I was willing to negotiate. Again, during the negotiating process, there was little BS. The wait times when he went to "talk to his manager" got unseasonably long at times, but other than that, the negotiations were perfectly amicable. While in retrospect I may have fell for a couple of the oldest tricks in the book, for the most part he was friendly and forthcoming. In the end, I think we both felt like we made a reasonable deal (a.k.a., a successful negotiation). The quirkiness of one Stephen Brown extended far beyond just him; in fact, it felt like the whole Mazda dealership was off-kilter.

Instead of a pretty young thing at reception, there's a homely lady with white hair. Instead of greased-back hair and a suit and tie, there were Hawaiian shirts everywhere. While we were negotiating the trade-in price, I asked for $150 off the front end; they countered with $250 off the back end (uhh, thanks!). When the sales manager came up to me after we negotiated the car price (and trade-in) price, he didn't introduce himself or shake my hand but instead said "nice tires." We then proceeded to have a four-and-a-half minute conversation about used cars before he wandered off. Never did get his name. The finance manager was equally unpushy. She offered the deals, all of them, straight up. I wasn't looking for any extended warranties or the such, and she didn't push them. "Thanks, but no thanks," I said. "Ok," she said. That's how I like it.

If you're looking for an alternative car buying experience (something akin to what Carmax pushes), I strongly recommend looking into Jeff Haas Mazda. I wouldn't say I went around the block looking for my new car, but I took a couple of test drives, and Jeff Haas was seriously the best when it came to customer service. While I still don't know how well the actual car will hold up and whether dealing with their car service will be just as breezy, the 5 star rating for new car sales is well-deserved.