Hertz in Houston, TX


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On this page you can find detailed information about the company Hertz in Houston, TX.

The following is provided current addresses and telephone numbers of all branches car dealer Hertz, and using the card, you can easily locate it visually. Also on the page provides information on dealer Hertz in other cities in the Texas.


Dealer Info:


Phone(s):(713) 330-3438
Address:11430 I 10 Ste E, Houston, TX, 77002

Reviews on Hertz

 
Brian R. | 2011-05-05

I picked up a car here a few months ago while my own car was in the shop.  I used the online reservation service to "reserve" a vehicle.  What I found out is that the most crucial concepts of the reservation were complete failures.  Both the time and price I reserved meant absolutely nothing to this place.

After booking the reservation for 11AM that day, I called in to ask a couple of follow-up questions.  The woman who answered the phone had a rude attitude, and a difficult to understand accent.  The conversation went something like this:

Hertz: "Hello."
Me: "Hi, I just reserved a car online with your location, and I wanted to ask a quick few questions."
Hertz: "Okay, first of all, we don't have any cars right now."
Me: "Really? Why did your online system allow me to 'reserve' a vehicle with you then?"
Hertz: "It doesn't matter what you did online, I'm telling you that we don't have any cars."
Me: "Uh, okay, when will you have cars available?"
Hertz: "Call me after 3 to see if I do."
Me: "Uh...okay..."
Hertz: "Bye"
Me: "Bye"

I wasted most of my day waiting for this car, and had to cancel some plans because of it.  No, I'm not a moron, I checked other car rental companies.  None of their systems said they had something available.  I called back at 3 to see what was going on.  The woman said they had a car for me now.  "Great!" I thought.  I took the Metro bus there, which took me a bit of time (about 30 minutes).

When I got there, I greeted the woman who told me to sit down and wait.  She messed around on the computer.  A man walks in directly to the counter, and she completely ignores me and deals with this guy.  Of course he was more nicely dressed than me, as I'm a college student getting around on Metro.  I don't know if this had anything to do with it, but it was very insulting.

After about 30 minutes of waiting for the guy to be finished, I go up to the counter, and was told the car I wanted was not available, and I would need to go with a car in a higher class.  I asked if I would be charged extra for this, and she says something along the lines of "of course".  At this point, I was so late for where I was supposed to be, I just agreed to it, and moved on.

I returned the car the next day.  It went smoothly, but hardly a concession for the problems I had before.  Stay away from this place if you can.  If you do need to use their services due to availability and locations, just be aware and be prepared to deal with terrible service.

 
Yan M. | 2007-02-23

Picked up the car at with the Hertz Gold Service, walked many miles later within the Rental Car center, I saw my allocated car. Nothing fancy but to my dismay as I entered, there were some paperwork of the last renter. "They didn't clean the car before turning it around to the next person?" Anyhow, it was late and I was just trying to get to the hotel. Passing a toll booth and paying my fare, the automatic window doesn't close, it was somewhat stuck and there I was driving on a hwy speeding away from the toll booth...I had to struggle with the open/close button and then the window finally closed. Not the best rental to-date, have had better experiences with other Hertz outlets.

 

Hertz in other cities (Texas)


Waco, TX