David Taylor Cadillac in Houston, TX


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Specialties

Welcome to David Taylor Cadillac in Houston, Texas - Serving Baytown, Pasadena, and Spring

By taking a page from Cadillac themselves, David Taylor Cadillac challenges many consumers' perspective of exactly what is the quintessential car-buying experience. While we're experts on every Cadillac model, we also have the ability to listen and talk about different autos in a language all different drivers can understand. If you're ready to take a test drive, simply stop in. We're happy to get you behind the wheel.

David Taylor Cadillac


Dealer Info:


Phone(s):(713) 777-7151
Address:10422 Southwest Freeway, Houston, TX, 77074
  • Monday: 8:30 am - 8:00 pm
  • Tuesday: 8:30 am - 8:00 pm
  • Wednesday: 8:30 am - 8:00 pm
  • Thursday: 8:30 am - 8:00 pm
  • Friday: 8:30 am - 8:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on David Taylor Cadillac

 
Kim N. | 2015-04-23

Not ever going here again. First time I took my srx here to get an oil change and detailed someone stole my valentine radar. When we called and asked where it is they told us they don't know. Thought it would be safe to take your car to the actual dealership but nope. Anyway, they did reimburse us for another radar. So I decided to take my car back for an oil change next time around. They said a car wash is complimentary. When I got my car back it was still dirty. It looked like they wiped it down a little only in the front. They did not really wash my car. Very disappointed.

 
George W. | 2015-04-06

After calling BJ Deleon in advance of my interest to test drive a 2015 Cadillac SRX, he had a brand new vehicle in the parking lot waiting for me when I pulled up. I expressed a possibility of trading in my car as well. As I was test driving my vehicle, the dealership was appraising my car. This saved me valuable time! BJ referred me to Robert Buscemi to go over the high tech features of the Cadillac like (Forward Collision Alert, Bluetooth Audio and Phone, OnStar, Driver Alert, NAV, and many other features. Once we knew we wanted this car, Robert drove us to their back lot to pick the color of the exterior and interior. We were surprised by how many cars they had on hand. After selecting the vehicle, then we waited a few minutes to be seen by the finance guy, Micky, it took a whopping 10 minutes to sign the papers and walk out with our brand new Cadillac SRX. Of the many cars the I have purchased in my lifetime, this purchase was the smoothest, time efficient, and without any broken promises. BJ Deleon's team worked together as a team to save us time and money -- that's something I will never forget.

 
Lucas N. | 2015-03-23

Made a deal on a used Cadillac at the end of February that had just been traded in the same day. Dealership gave me a loaner to drive while vehicle was being inspected. A few days later Juan called to let me know there was frame damage from a previous accident that they had disclosed prior to the sale. He told me that they didn't want to sell me the car in this condition & worked with me to find another vehicle. It took a little over a week, but they supplied me with loaner vehicles in the meantime. They also took care of unwinding the previous deal with no issues. Now I am the happy owner of another Cadillac. Very pleased with the service. Ask for Juan Rodriguez.

 
Christopher G. | 2015-03-19

I love David Taylor Cadillac!  Not only is my salesperson Robert Buscemi one of the best in the business, but my service advisor Adam Boyd is top notch as well!  Keep up the awesome work gentlemen!!

 
Steph B. | 2015-03-16

I had been out car shopping for 2 days, seen an XTS at another dealership. Decided to go to David Taylor Cadillac, immediately got greeted outside by Mr. George Salama, whom was super nice,helpful and patient. Needless to say I went to look on Wednesday, left with one car,came back Thursday and left with another.  Ask for George Salama, you won't regret it!

 
Todd B. | 2015-02-18

The David Taylor Team who assisted with my vehicle lease is truly exceptional.  

My sales representative, Chidinma Umeania was incredibly helpful and walked me through the process.  

BJ DeLeon, Sales Manager, went above and beyond to make my experience as seamless as possible.  

And, Becky, in Finance, was a pleasure to work with.  

I have never had better service than what I experienced with David Taylor Cadillac.

 
Jennifer M. | 2014-12-04

I have had nothing but problems with my SRX since I bought it. The seat covers had to be replaced due to the fading and stains that started two weeks after purchase. It took 16 weeks for them to show up. The day I called to complain to the manager they showed up. Two months ago I took it in because one of the safety features quit working. They told me the part is on back order and had no idea how long it would take for it to be in. I could understand if it was part of a recall but it is not so taking this long is crazy. I called one day this week with no return call, I called the next day and talked to my "service advisor" but he did not call me back like he said he would. I am waiting for this part to be repaired so that I can get rid of this vehicle. This is only two of the problems. It has several other issues and it runs horrible. I guess I learned my lesson and I will not purchase another GM vehicle again.

 
louise v. | 2014-10-08

I was very disappointed by the way I was treated. In the future I will drive across town to a different Cadillac dealership. I suggest you do the same!

 
Devron M. | 2014-10-03

Jeff Lofton and the manager Patrick Southwick was able to get me in the car I wanted with the options I wanted and stay within my price range. 2014 Cadillac ATS.

 
Danny A. | 2014-07-05

omg.... Terrible service, these people are full of lies. They don't know how to give you an upright answer, just tell you what you want to here. Don't come to this Cadillac dealer for your service, you will leave disgruntled. Simple sensor replacement takes 5 hours?! Woooow.....

 
Philippe B. | 2014-04-30

Ok, drop my car at 8.00 am for oil change my car was done at 8.45 but didn't get until 10am . They can't find the service guy and after the paperwork .

 
Diane F. | 2014-04-02

worst car shopping experience ever...let me start my guy benito snachez was so foward i could not stand listen to him fake me down another second the test drive was nice bc i was driving the car,i of course wanted a used car at first,but then decied to take my tail 5 miles down the road to sugarland mercedes to purchase a 2014 new benz from the sweetest and professianl car salesman there never again david taylor get new staff for sakes no opushy sales guys im not 30 years old short man i ahve been around the block and done my homework lik you need to,sir sanchez

 
Rebecca M. | 2013-09-20

I'm not sure what happened with everyone else at the service department but we were treated very fairly. Our AC failed and we had it in and out in 2 days, they even vacuumed and washed the truck! I was very impressed, Stacey in the service department was a great help!

 
Dexter H. | 2013-09-16

Not sure what is going on with this new location but definitively going to seek a new Cadillac dealership. Came here when they first relocated and overlooked all the remodeling and construction. Unfortunately, I still had a horrible experience. It took close to 2 hours for my oil change and another 30 minutes to actually get my car because they couldn't find where it was parked. Really??

After another 3K miles I decided to come back and give them another chance. All I have to say is that I miss the old location. The old place had a separate waiting area and very comfortable. The new place has one big room and everyone is just sitting around staring at each other and listening to all the chaos that's going on. You can hear people complaining and sales advisor running around trying to figure out solutions. As for my experience... 2 hrs later they tell me that I have to leave my car here because a piece broke. They thought giving me a loaner would ease the pain. Wrong! I still have to waste more time and come back!

 
Erin M. | 2013-09-04

Buying my Cadillac SRX was an amazingly easy and pleasant experience!  From the moment we stepped into the dealership we were greeted by friendly staff and made sure we were comfortable throughout the entire experience.  I never once felt like I was being harassed or misled which I have experienced almost every time I've walked into other dealerships.  I was impressed with the knowledge Robert (our salesman) had about Cadillacs and I never felt like I was being pressured into making a purchase.  I felt like he genuinely cared about making sure I got exactly what I wanted and respected my opinions and concerns and addressed them all.  Mickey in finance was incredibly friendly and patient and made sure I understood every step of the financing process!  George the GM who met with us was very nice and informative and helped us feel completely at ease! I can actually say that buying my Cadillac was a fun experience and that is a first for me in regards to buying a vehicle - it has always been a headache in the past.  Thank you David Taylor!!!

 
Oscareline V. | 2013-08-21

It was so disorganized. My loaner vehicle was very dirty. There were water bottles & food wrappers in the back seat. When my vehicle was given to me no one spoke to me about the issues and repairs done. No one. I have no idea what they repaired on my vehicle. They wrote some notes on a paper but no one spoke to me. I should not have to ask someone to tell me what they did. My service advisor has not even called to check up or even discuss anything done to the vehicle since my vehicle was under him & was released from him. I am not pleased at all with the way things work there. The reason i gave 2 stars was simply because my car was returned promptly. I will have to wait & see if the issue has been repaired. I will not be coming back!!

 
Rick P. | 2013-08-19

WORST SERVICE EXPERIENCE I CAN REMEMBER-DO NOT BRING YOUR CAR HERE FOR SERVICE!

I had a service appointment scheduled for Thursday 8/15 7:30AM (actually dropped my car off on Wednesday evening) to have something repaired that was broke upon my last service visit (lighting behind the buttons in my steering wheel), nothing major, but needed fixed (read this as this service visit should not have been required). Duron was my service advisor. On Thursday I did not get any phone call from the service department advising of my car's status. The expectation that was set by Duron upon my dropping the car off was that given that we were fixing lights on steering wheel buttons was that this was less than a 1 day job. On Friday morning at 7:30AM I called to inquire about the status of my car. I spoke to Duron, who advised he would call me back with some status. At 11:00AM not having any call back, I again called the dealership, spoke to Duron again, he did not have any status for me and advised he would call back, he did not. At 4:00PM I called the dealership and asked to speak with a service manager, and was directed to Chris. Chris did not know but advised he would call back, and did around 4:30 and left me a vmail. The vmail indicated that the service technician had isolated the problem to the transmission and that it still would need looked at, and would not be ready on Friday, probably not Saturday either. This was extremely surprising to hear that my light behind my steering wheel buttons was somehow linked to the transmission, and did not make any sense.  I then received another vmail from Shannon, and upon my returning a call to her she began to ask me what I needed done to my vehicle and why I brought it in. This again was totally surprising and bordered on ridiculous, so I asked her what had been done to my car after two full days (Thursday and Friday) of having in the dealership, and her reply was that nothing had been done yet, that she was trying to figure out what needed to be done. I advised that on Saturday morning I would come to the dealership in person to understand what the status of my car was given no one could give me a complete or consistent answer. Again Duron, my 'service advisor' never called me once during the whole time. I showed up Saturday morning and asked to speak with a service manager, and was directed to Patrick. Patrick finally got some status of my vehicle and advised that no work had been done, but that there was a possible celluloid issue and front differential that may need some work. The lights behind my steering wheel buttons still were not fixed. In asking why it took two days, in which time the original issue I brought the car in was not resolved, and then some other diagnosis was done, but was never conveyed to me in the several times I called, he could not give me any explanation. At this point I asked for my car and also asked to speak with Roy the service manager. In speaking with Roy, whom I left a vmail with on Friday afternoon and never received a call back from him either, he apologized for the poor service, but did not offer anything to make up for the experience. Nothing to compensate me for the wasted 2 days, the time I had to spend coming to the dealership on Saturday needlessly to understand the status of my car (this took over an hour to figure out), which seem wholly in adequate.

 
Houston U. | 2013-08-02

Made a 9:00AM appointment to get some worked done on my car. Told the rep that I needed the car back at 2:00PM. Came pack up at the dealership at 2:00PM and they seemed perplexed. They said they haven't started on my car. Need I tell you how I felt?

I wouldn't write a review for one incident, but I have had problems with them in the past. I've found another GM dealership that is a lot more competent

 
Cory G. | 2013-07-30

I brought my car in for a repair that was supposed to take one hour. The car ended up at the dealership for 19 days. During that time, the service representative never called me. On day 18, I received a call from the person responsible for the loaner cars telling me that I needed to bring the car back b/c my car had been ready for a week (it was ready earlier of the day she called me). When I called her back and explained this, she told me the service rep had told her the reason I hadn't returned the car was b/c my wife was in the hospital. By far the worst experience I've had with any car I've owned.

 
Deanna J. | 2012-04-12

I did not purchase my CTS here, but my Ex would bring it here for service and maintenance.  After we broke up, I continued to take it there myself.  The level of service in the Service Center has never been that great, but over the last 6 months, it's been totally no great.  My brakes have been squeeking.  I have taken my car there at least 3 times asking them why they are squeeking and what can I do to get it to stop.  Never got anything more than "That happens some times, don't worry."  I've taken it there for oil changes.  Never was I told about any other issues aside from filling fluids or basics like that.  

Two weeks ago, I get an oil change and tell them about a problem I might have with my starter.  After sitting for almost 3 hours, I was told there is nothing wrong with the starter, the oil change is complete, nothing to worry about.  Days after the oil change, I notice a stain building in my garage and a smell whenever I use the brake after going at fast speeds.  I take it to an independent mechanic (Top Tech Auto in Bellaire), they tell me that I have an oil leak because the oil filter was NOT in place and I have a leak in my water cooler and I need new struts and back-breaks in the near future.  Just 2 weeks prior, David Taylor's Service Center had my car for 3 hours and didn't tell me about any of the issues that Top Tech brought to my attention.  Furthermore, David Taylor's Service Center had my car for 3 hours and did not put the oil filter back in.  WTF?!?!?!  Last I checked, looking at and replacing the oil filter is apart of the oil change procedure.  SMH.  

In summary, once you own a Cadillac, do NOT take it to this dealership's service center.  They are only about collecting your money for their up-charged services and rotating you out of their way so they can collect money from the next customer.

 
David R. | 2011-07-29

We love this place!!! We have now gotten 4 cars from this dealership and always keep coming back from more. Everyone, from the sales team, to finance, to service have always been very good to us, and we keep coming back from more :)

When others said no and didn't want to work out a deal with us, they have always found a way to help us. In 3 separate occasions we took our trade ins to car max first and have always gotten more at this David Taylor. Try for yourself, Carmax is only 5 minutes away...

This last time buying a car  there were special circumstances and they were able to work with us all the way, from the financing to finding the exact car that we wanted... This is why we keep coming back for more ;)

 
Elaine O. | 2011-01-09

The good thing is that they do not descend on you like a flock of vultures, the bad thing is they seemed less than motivated to sell us a car. We indicated that we were looking to buy or lease within two to three days and had a couple of test drives, yet the overall attitude was one of polite disinterest. The trade in offer for our car was insultingly low and we got nearly 30% more at the Carmax across the freeway.