Big Star Honda in Houston, TX


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Specialties

Located in Houston, Texas, our Honda dealership has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing.

Big Star Honda


Dealer Info:


Phone(s):(713) 948-1900
Address:11200 Gulf Fwy, Houston, TX, 77034
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: Closed

Reviews on Big Star Honda

 
Michael S. | 2015-02-28

Just tried to buy a used car from this place, and left pretty quickly. The salesman that I spoke with didn't hardly know anything about the cars. And its not as though I needed to know every detail. I wanted to know what year it was made, the mileage, the MPG, and how much it was. The salesman (Leo) could not provide any of this, his accent was pretty bad also, and I could understand much of what he was saying. The place was dirty and unorganized and seemed pretty shady. I would not recommend anyone buy a car from this place.

 
Marcelly Q. | 2015-02-20

Shady salesperson (Rudy) and manager (Gerald) of pre-owned department. False advertisements, and no respect for customers.

I test drove a car and didn't buy it, but decided a few nights later that it was the one, so I called at night and Rudy confirmed the car was still available, so I made an appointment for the next day. 2 hours before my appt the next day, Gerald calls me to confirm the appointment I made with Rudy, and I did confirm it. I leave work earlier and drive almost 1 hour only to get there and be told by Rudy that the car was sold the night before. I ask how come you didn't call me to let me know? He says he just found out. Bull$h!t! How come his manager called me to confirm the appt and didn't mention anything? Well it turns out they wanted to push me into buying another one, totally different color.

This is so disrespectful and unprofessional in so many levels, there's no way I'd do business with them. But that's not all.

What other people mentioned about fake low prices is true. They add a bunch of accessories on top of the price listed in the internet and tell you the accessories cannot be removed, so you find yourself negotiating on the removal of the accessories instead of the price of the car. Bad business.

Just avoid this place at all costs.

 
Alex V. | 2015-02-14

Don't expect to pay the price they advertise, they have add-ons they tac on like identity theft and nitrogen Fee close to $1000. Really!!! Very dishonest dealer.

 
Paula P. | 2014-12-31

Huge Disappointment.
Exchanged about 5 emails and made appointment yesterday with Gilbert Guerra to test drive a used Honda and drove about an hour to make the appt.
Waited 10-15 min for Gilbert to get the key.  Came back and was told they have to "find the car."  Waited another 10-15 min and they said the car was getting repairs done and didn't have tires on/battery installed etc because it's getting maintenance.  The car had been listed 9 days ago but wasn't close to being ready to test drive/sell.

Asked if there was any other options around the same price and Gilbert had us wait another 15 min while he talked to the manager.  Came out and said the manager will talk to us after he gets off the phone.  Waited another 10 min and saw the manager was off the phone but he had started helping another customer.  We walked out.

Unimpressed with the customer service and even if the car was a great option, wouldn't spend any money at this place.  Instead of offering us another appt when the car would actually be ready, Gilbert just tried to pass us off and walked out.

Plus while we were waiting for so long, I can hear the salesperson in the next cubicle saying, "if you don't buy the car, we will just sell it to some one else" while a customer was negotiating a price.   Was surprised at the attitude.

 
R M. | 2014-10-09

I wouldn't bother going to look for the 2015 CRV they have listed on their lot because it's still not there. How can the dealership say they have a vehicle on their lot if they haven't gotten yet and don't know when they are getting it. That's why they don't have pictures of it. Not only that but when I went for an oil change I waited outside and had to go inside and still no one would help me. I asked if anyone was going to attend me and someone ask what did I want. My wife and I brought in both our cars. Well they lost all my service!

 
Natalie B. | 2014-05-28

Before this dealership was bought by Big Star I would give it all 5 stars.

Car Buying Experience:
- Pros: Got a really good price on my car, not the greatest price on the trade in but it still worked out being ok. I reached out to them for a quote before hand in an email and they stuck to the price I was promised. They also made sure that the make and color I wanted was in stock. The sales guy was friendly.

Cons: Oh where to begin. I will try to keep things short. The actual experience wasn't horrible, wasn't fun but when is buying a car fun. With all the work I had to do before hand all we really needed to do was negotiate the trad in price, financing (not that hard to do), and warranties. It still took over three hours to get things finalized. I knew way more about the car than the salesman. In fact I was constantly correcting him or expanding on his "I don't really know."

My mother was going to cosign on the car but lived several hours away from me. So I signed the paperwork and then they mailed it to her. Once she submitted the documents back in the mail it took over two months to get the paperwork for my car. I would call and get voicemails but never get a call back. I had to physically drive down (this place is 40 minutes away) and talk to the manager and it still took a few weeks because they didn't know where it was. I then wanted to cancel one warranty that I had, once again nothing but voicemails. I had personally gone over to them and spoken to them and still didn't get anything done. I actually had to contact Honda Financials to get this taken care of, they contacted the location and told them to ship the documentation out that day. Last, they didn't get a new license plate for the car I traded in, so I was getting mail in saying I needed to register my car for taxes this year. Once again, no one answered my calls. I found a way to contact their corporate group and talked to the regional manager who (actually got back to me) and told me to contact a certain person. Once again no response. ARRRGH.

Oh and the sales guy asked me out to dinner the night I bought my car. Not the most professional move towards a client.

Service: Requested oil change and tire rotation
-Pros: They did the above services correctly.
-Cons: They "forgot" about my car. It took 2 hours to get a tire rotation and an oil change. 2 HOURS! And that's me checking in with whoever I could find after an hours wait. They gave me $6 off the service. Woopee totally worth my time!

Overall: Will never go there again. Horrible experience, practically brought me to tears. I've never dealt with such a horrible dealership. I went to them because McDavid was an amazing place, great service, great car, etc. This new management is absolutely horrible. Don't waste your time and tears.

Overall though the product was good. I love my Honda CRV. The dealership itself needs to learn how to treat their customers should they want to stay in business.

 
Adora N. | 2014-05-19

I needed a new car, and was not really sure what I wanted.  (previously owned two civics, but wanted something bigger)  While I was in town, I decided to do a search of the used car dealers in the area and what they had on the lot.  
I came across Big Star Honda and saw a great Liberty on the site.  I chatted with Ovi online and made an appointment to come in the next day.  Ovi (and Helen!) were great about setting up an appointment, following up with me when I had to reschedule and we're not pushy at all over the phone.

When I made it in, I was able to get a couple test drives out of the way in no time and Ovi was very patient with me as I went back and forth asking a ton of questions and the truck.  She was very accommodating of my brother's questions (he was on the phone with me), of me calling other dealerships, and going back and forth with my insurance provider getting quotes from them.  Only bummer was no budging on price, but for the 2012 Liberty with only 49K miles, a sticker price of $15,500 was something I could live with.

I walked in on a Friday afternoon, and I walked out about four hours later with the keys to my car.   So far very pleased.  Also, five stars to Derek Cooper in financing!  I asked him PLENTY of questions and he was a trooper throughout :)  Drove back to Austin last night and realized my temporary/paper plate had blown off (damn these Texas winds!) and called first thing this morning, and customer service assured me they'd FedEx a replacement to me by tomorrow afternoon.

Not too pushy, responsive, and accomodating...everything I could have hoped for from a car buying experience.  I would definitely buy from Big Honda in the future.

 
sugah j. | 2014-03-22

I Just moved to Houston and wanted a more economical vehicle. I decided to trade in my BMW from L.A and get a civic to save on gas and get me around town. I went to the used car building and worked with Janet! She was so helpful and understood what i was looking for. I felt that the managers really cared because they introduced themselves and told me  to ask them if there was anything else they can help with. That had never happened before ! I must say it was my best car buying experience .

 
Lincoln S. | 2013-09-24

Great service department, and a great sales staff! Forget all the other other dealerships in town and go see the guys at Big Star Honda. Great guys and gals!

 
Larry H. | 2013-08-15

The service department is very poor in quality of service. They seem not to know what they are doing and when confronted with a Honda extemded warranty they balk at accepting it. They use the excuse that Honda does not let them see their information on warranties so they do not know if they can accept them. I purchased the top of the line warranty with no deductible for 8 years/120,000 miles. So at this point are they affiliated with honda or not and they seem to not have aclear explanation.  My answer is find another honda dealership to fix your car!!!

 
Elizabeth B. | 2013-07-24

My SRS light came on in my 2008 Honda fit.  It was not covered under any recalls, yet the price tag to get it fixed was $2100!!! I almost started crying then and there, as my car had not been in a wreck and I did not expect such a high repair price tag.

I told my Service Advisor ( Johnny Longoria) that I didnt think I could afford to get it fixed and that I was shocked to have airbag issues in a car that had never been in an accident. I just moved to Houston and didnt have the money at the moment.

He was sympathetic and told me that he spoke to his district supervisor about the issue. He called me back and told me that they wanted to do more tests to ensure that the car had not been in an accident. After running the tests he called me back and told me that Honda decided to cover the repair costs in their entirety!!!!

I could not be more grateful to Mr. Longoria and to Honda. It secures my faith in my choice to buy a Honda vehicle. Big Thanks for Big Star Honda.

 
Eddie S. | 2013-06-01

This used to be David McDavid Honda before being bought out and the name change to "Big Star Honda".  The difference now if you bought a car here is they do not throw the "dealer applied accessories" charge that amounts anywhere from $2,000 to $3,000 from their "price" of the vehicles.

Ask for Steve Lim if he still works there because he has been in the car business many years and can usually get you closer than most of the seasoned veterans that work here.  He will find the particular car that you seek and if he feels that it might be a little conflicting on your expectations, he will suggest alternates to fulfill your automobile shopping pleasures.  I purchased a vehicle from him and after the forethought realized that he saved me around a grand so choose your sales associate wisely.

When you are herded back to the finance department be careful of all of the extras that they try to sell you.  If you do your homework, you can and will come out hundreds of dollars better than if you were to buy "extended warranties" and even percentage financed.

The car wash code is not *1985 anymore and I will not tell you what it is now.