Viva Nissan in El Paso, TX


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Specialties

Viva Nissan specializes in new and used car sales. We have a variety of vehicles to choose from and are sure you'll find one you love. If you're in need of a new or used car in or around El Paso, Texas call Viva Nissan today.

Viva Nissan


Dealer Info:


Phone(s):(866) 937-5163
Address:1310 N Zaragoza Rd, El Paso, TX, 79936
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Viva Nissan

 
Sakino T. | 2015-04-12

UPDATE: don't go there for maintenance. I had the WORST experience.

So the engine light turned on. We took it to the Firestone and they said it was a recall and couldn't fix it so we took it there.

When we got there, the guy said there's no recall.... Hmm okay. So why didn't the Firestone charge us $100 for diagnostics?! But whatever. It needs to be fixed. So we waited.. For 6 hours. And they told us they needed to order some parts to fix... You couldn't find that out before making us wait for 6 hours?! They told us to come in on Thursday after 2pm because that's when the parts get delivered. We were charged over $300 for this.

Okay, I wasn't upset still at the time. Japanese people always try to treat others nice you know.

My husband dropped off the car on Thursday morning. He then got a call during his lunch time that it was ready... Wait a second. The parts were supposed to come in after 2pm right?! It's already fixed?

When he picked it up, the engine light was off and it seemed like the problem was fixed. Great. $300 was a lot but it needed to be fixed.

......Yesterday, which has only been 2 days since they fixed it, the engine light turned on.

I can't even trust these people anymore. Did they even put the parts on?! They finished fixing way before the parts were supposed to be delivered right?! The parts we paid $300 for.

Those guys at the Firestone are professional. If there wasn't a recall, why wouldn't they charge $100 for diagnostics to us?!

Since we've bought this car, we've had so many problems already. It seems like it all started when the sales guy hit the bump on the street so hard when he was delivering it to us. I didn't get upset when we had to pay for flat tires and some parts after the accident because he was driving it for us. But since then we've had just too many problems... And it's only been 5 months since we bought it.

I'm gonna talk to all my friends to make sure nobody's gonna go through this mess!

 
Daniel K. | 2015-03-24

Excellent customer service from when I pulled in. Was greeted by Danny Avalos was shown multiple vehicles by Alex Morales. Very friendly & knowledgeable staff. Showed my wife & I the whole vehicle from front to back & inside & out. They assisted & made the financing easy. I will recommend Viva Nissan to anyone that is looking for a affordable vehicle with excellent service. Alex even synced my phone to my new car & showed me all the cool things it came with.

 
Amos S. | 2014-11-28

Went in looking for a new car for my wife. Told the dude straight up what we would pay etc... He took us right away to a beautiful car and when all said and done he was able to find exactly what fit our needs and budget. We found a Nissan Versa SL that was loaded with all the options. Being japanese and from Japan, my wife loves it as its a japanese car that she knows. Perfect size, navigation, XM radio etc. I love it because it's new, safe, great in gas and has rims. Not fancy rims but I mean it's rims as opposed to hub caps lol. I dunno, that was important to me lol. Insurance didn't go up much at all adding this car. The staff was friendly and really was able to meet our needs. Partly because they were fair, partly because I was very clear on what I would or would not do and I suppose they new I wasn't playing.
Here's where the good part comes in, kinda... Check it out:
So my wife (again being from Japan) does have an international drivers license, but is not comfortable yet driving on interstate, especially at night. So the salesman offered to drive it home for us, as long as we give him a ride back. I was like heck yea please and thank you. What a nice dude. Well, at no fault of his, the road had a huge while in it, and he hit that hole. Gashed the rear tire, broke the front strut and mount and bearing. Basically, jacked it up. Now then while new, it's a 2013, and in fairness to the dealer, it did say sold as is, as in, no warranty since it's technically a used car, even only 1 yr old. So the minute we drove it off the lot, it was mine. So in a way, although it was the salesman driving it, it was basically just a favor. So I'm like damn. Take it tonGirestone and get an assessment and quote. Then take that to dealership and say hey, this is what happened. Now look, they could've just said tough luck and had me go kick rocks... Which I honestly expected... Instead, they said hey, drop it off here, we will order the parts, so the maintenance, fix it.. And as a dealership, we would like to pay half of the cost. I mean, that's awesome. Their assessment and price total was about the same as Firestone, but they said they would pay half. So obviously I was like you guys got a deal. Why did they help me out? No idea?! But I'm glad they did. Is it a military friendly thing? Well the manager of all maintenance have me his card, and under his name it said Retired 1SG... And I was in uniform so he clearly knew what's up... That made me feel appreciated and good. Retired or not, it's always a good feeling when 1SG helps ya out lol. Overall while it was an unfortunate situation and I did have to pay more (damages) than I had hoped, it all went down well and smooth. Plus they are going to gas it and wash it. Can't complain about that lol. Now my wife and I are not from here nor will we stay. As soon as this is some we are going back to our home in Japan, so buying or leasing cars isn't something we will be doing often. But IF for some reason we do it again, bet money we are going to check out Viva Nissan first. Plus they had a 2006 BMW there for 11 that was hella clean.. I was like omg I'm buying this... Until I was reminded I was there to get my wife a car, not me. And again being japanese, she preferred the newer and smaller Versa SL over the BMW  anyways lol. Guess I can't complain huh? She saves me money. And for that matter, so did Viva Nissan. Thanks guys. You'll be recommended.

 
Patrick B. | 2014-09-10

The staff here is extremely knowledgeable in their product. All of my questions were answered promptly and correctly. Great place to buy a car.

 
Tony N. | 2014-03-28

This place is terrible. We picked up a nice vehicle at a pretty good price but it was all downhill after that. The customer service is awful, and I don't expect much from car dealerships.

Viva kept trying to add on charges after we had reached an agreement on a price. After that, we spent all day waiting for them to have our vehicle ready. We heard all types of excuses why our SUV wasn't ready. I could have waited until the next day instead of listening to excuses for several hours.

We purchased the vehicle on March 17 and we're still waiting for our paperwork today, March 28. More lies and excuses, they even hung- up on me a couple of times.

I'm not sure how this place stays in business. Do yourself a favor and read all the reviews online and ask around before you shop here, regretfully we didn't. We will never purchase a vehicle here again and I will let everyone I care about know how bad it is. It's not worth the tiny bit of money you save.

 
Steve G. | 2011-09-28

This is a terrible business, and I can't say enough bad things about them. I love the altima that I bought, and it runs great, but I will never buy another nissan because of the terrible customer service that I experienced here. My paperwork was never sent to me, and even though I went in there several times and spoke with the dealer, they never sent it. I had to call corporate, and even then I didn't get it until the second time. This place cares about you until they close the deal, and then the help is over. They  even forgot to replace the lug nuts on my wheels after a tire rotation, and didn't have the pieces when I called. I know other people that have had problems here, and with nissan in general. I can't stress enough how awful they are. If you are set on a nissan, then go to the dealership near Fort Bliss.