Rudolph Mazda East in El Paso, TX


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Specialties

Rudolph Mazda in El Paso, TX, also serving Las Cruces, NM and Alamogordo, NM, is proud to be an automotive leader in our area. Since opening our doors, Rudolph Mazda has kept a firm commitment to our customers.  We offer a wide selection variety of vehicles, and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new Mazda or used car or truck, we will provide assistance to help you find financing options that fits your needs!  Whether or not you have bad credit, no credit, or are a first time car buyer, you can trust that Rudolph Mazda will get you into the car or truck you choose with professionalism and attention to your needs.

Rudolph Mazda has a experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Rudolph Mazda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our

History

Established in 1960.

The Rudolph family of dealerships has been doing business in El Paso and Southern New Mexico for over 50 years. We are El Paso's most trusted automotive dealership. Come see why so many others shop at Rudolph!

Rudolph Mazda East


Dealer Info:


Phone(s):(915) 595-4321
Address:1301 N Lee Trevino Dr, El Paso, TX, 79936
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Rudolph Mazda East

 
Nick A. | 2015-02-13

I must start this review by stating that I did not buy my 2015 Mazda at this particular dealership. Not because of any reason or issue we had with Rudolph Mazda, but because it was significantly cheaper to buy, license, and register in another state. If not for this reason, we would have purchased our new car from this dealership. The sales reps were courteous and knowledgable, the facilities were clean and inviting, the stock was varied and plentiful. Our sales rep had to have shown us a dozen different vehicles until we can to a conclusion on the one we wanted. Now fast forward to present day! Happened to have a Friday off and the Mazda was due for it's first ever oil change. I was concerned that the service dept. would be full or booked, so I got up before they opened, got a cup of coffee and a donut, and headed their direction in hopes of getting in the long line of vehicles needing to be services before the start if a long 4-Day weekend. Much to my surprise, the service center was rather quite! Either I was lucky and came early, or this speaks to the reliability of the Mazda brand. In any event, I waited less then an hour to have my new car purring like a kitten again. While I waited, I was helped by Jaime and Parts Manager Ralph with returning an OEM trailer wiring harness, which had not been used and was purchased at the west side location. Ralph called the westside store and found my invoice number (because I did not have my receipt), kept the returned part to send over to the other location so that I didn't have to drive literally up and over a mountain, and ensured me that I would be mailed a gift card for the original amount of my purchase. I would have to say that, is going above and beyond as far as anyone's definition of customer service goes! I will most definitely be bringing my Mazda back to this dealership for all parts and services, and possibly buying my next new or certified preowned vehicle!

 
Eric H. | 2014-07-28

I'm not going to tell you anything subjective.  I am going to tell you facts. As a military man I was driving from San Diego, CA to Florida.  My car's transmission leaked and I brought it to Rudolph Mazda.  They ran a couple of tests and the repairs were 5000 dollars.  That's simply money I don't have, especially being an E3.  I had to turn in my car and buy a brand new car.  They took a loan out for me (because i had to) and the resulting loan was 22k.  Luckily the seller knew  my situation and was helping me out, so as far as their car salesman looking out for you and providing the best price she was perfectly helpful.   My issues is more in regards to their finance company and their handling of vehicle registration; I will illustrate with the following story.....2 months go by,  I was still receiving mail regarding that I am the registered owner of my old car (which I sold to Rudolph Mazda). I still didn't receive my license plates and haven't heard from my loan company regarding payments.  I called Rudolph Mazda and told the front desk girl my situation about not receiving my plates.  She says "Oh I am looking at them right now."  I inquired "What do you mean?"  She said they have been sitting there for a while, and that's it, no excuse or anything....she apologized for my situation and she mailed them priority mail and I received them in 2 days (at least someone has a brain?)  Furthermore, I was still receiving mail saying I was the registered owner of the car I traded in.  I eventually had to call them and ask why I was still the registered owner and they told me that "They are having trouble registering a car in Texas even though I lived in California"  As a military man who has traveled all over the US I can tell you from experience that a problem like that doesn't take 2 months, I have a feeling someone was sitting on the problem for the next guy (Sorry, this is just subjective from experience).  Lastly, probably the most infuriating situation was that I did not receive any news from my loan company regarding payments I can make on my car.  What had happened was, Navy Federal Credit Union was given the wrong information from the Dealer regarding my loan company (Navy Federal was essentially transferring my leftover loan to the new company since I received the newer loan from them).  So, true story.... I had to call the Dealer and THREE WAY CALL Navy Federal on my iphone and be a mediator between the two companies so there was no confusion...I will never, ever buy a car again.  Honestly if I break down in Texas again, I will walk the rest of the way back..