Hoy Fox Lexus in El Paso, TX


Share |

Specialties

We are the primary Lexus Dealer in the West Texas area. We also service Las Cruces, Sunland Park, Chaparral,  Anthony, Alamogordo, Deming, Lordsburg, and Silver City in New Mexico as-well-as Canutillo, Anthony, Fabens, Tornillo, Clint, Socorro, San Elizario, and Horizon City in Texas.

Currently, we have begun a Complete Facelift project here at the dealership in order to bring to our customers the cleanest environment, newest technologies, and most convenience possible when purchasing their vehicle or bringing their vehicle in for service, parts, or warranty repairs. Our sales staff is currently located in the Toyota / Scion facility on the same property and the Lexus service advisors are sharing space with our Toyota / Scion service staff also located on the same property right behind the Lexus building.

We welcome your business and will be pleased to show you how a little inconvenience can save you money when buying or servicing your Lexus vehicle.

History

Established in 1990.

Hoy Fox Lexus is located in the fastest growing portion of El Paso on over 9 acres of land. We have a great facility to serve our clients in comfort and style. We are the professionals you need in the Luxury Automobile Business.

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Our mission is clear:  To build client relationships for life by providing service that exceeds all expectations, through our people... who are professional, totally dedicated and always appreciative of our clients' business.

Hoy Fox Lexus


Dealer Info:


Phone(s):(915) 598-0007
Address:11165 Gateway Blvd W, El Paso, TX, 79935
  • Monday: 8:00 am - 7:00 pm
  • Tuesday: 8:00 am - 7:00 pm
  • Wednesday: 8:00 am - 7:00 pm
  • Thursday: 8:00 am - 7:00 pm
  • Friday: 8:00 am - 7:00 pm
  • Saturday: 8:00 am - 7:00 pm
  • Sunday: Closed

Reviews on Hoy Fox Lexus

 
Lorraine W. | 2014-05-11

By far the worst Lexus dealership, they don't even deserve to have a dealership here and it diminishes the Lexus name and standards. I've been coming to this dealership for 3 years and whats funny is that if I plan on going to Austin for a visit, I get my cars serviced there too. I even made a special trip to buy my 4th Lexus in Austin rather than at this dealership.

My first impression of Hoy Fox Lexus:
The staff is not friendly, In particular, Cindy in service and the sales people. I have attempted to make eye contact or smile and I get the cold shoulder. Its like they are burnt out on their job or they just don't like certain customers. At other Lexus locations, the staff comes out to greet you, help you with your things and get you started with your service, here, you could wait for a long time outside if you expect someone to come out and help you.

Service: I had roof racks replaced under warranty and when I noticed that under the racks, on both sides were scratched up badly from obvious removal of the racks, I was made to feel as if it was something I did. No apology, just made to feel like they were doing me a favor for buffing out the scratches.  Then to boot, I had a huge grease hand print on my seat and underneath the glove box, where an air filter was replaced, again, must have been from me right?

I made a suggestion to the service manager that as a customer, my honest opinion was to try to improve the opinions of other customers; that people spend a lot of time waiting on their cars and get bored or would like snacks. At that point they only had water.  I thought that it would be nice to see snacks such as fruit, granola bars, rice krispy treats, cookies, juice, soda, upgraded coffee selections and other options along those lines. Maybe even have some nice magazines to read through and a children area. After I made my complaint/suggestion I saw they added a Otis Spunkmeyer cookie oven but they never have cookies out and the coffee maker is not the most appealing. They have some juice in the fridge but again, not very appealing and no one offers anything, you have to poke around if you're thirsty.

Glenn, the service guy:  God love this man, he is a nice guy but he really screwed us. I had a factory warranty that was going to run out in 2,000 miles and I wanted to get an extended warranty through Lexus, specifically a Lexus warranty.  I would have paid any cost to have that warranty and I told him that was what I wanted and also to not pay any deductible. I wanted my navigation screen to be covered in case it went bad, plus my car is a hybrid. I went through Glenn to get the warranty and thought we did a good thing. Here is where we get screwed: he sold us a third party warranty NOT through Lexus with a deductible. I specifically asked for these things and was assured that I was getting Lexus coverage and come to find out that I was lied to. My mom was buying a new Lexus in Austin and when it came time to talk about the extended warranty, the price was nearly double, I thought they were taking her for a ride so to say. When I spoke to the #6 sales guy for the entire Lexus sales team, he figured it out for me. We got scammed by Hoy-Fox Lexus. I'm sure Glenn made a commission on selling me HIS warranty and not the actual Lexus warranty. I doubt I will be able to use this warranty at other Lexus locations and I wasted $1900.00 for nothing. Way to go Hoy-Fox Lexus, shame on you.

 
Myriam G. | 2013-09-18

Great team - Cindy in service and Patricia in sales are amazing. On my fifth Lexus, pray for my husband :) , I've never been disappointed. No matter how big or small my issue, they take care of it with a smile.