Sport City Toyota in Dallas, TX


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Specialties

At Sport City Toyota, we know that our customers have plenty of options when it comes to buying or servicing their vehicles. More than just a standard loyalty program, the Sport City Toyota Advantage offers every customer, both old and new, a wide range of amenities and services to make your experience at our dealership as easy... and as easy going ... as possible.

Sport City Toyota


Dealer Info:


Phone(s):(877) 361-8852
Address:12650 Lyndon B Johnson Fwy, Dallas, TX, 75228
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 9:00 pm
  • Sunday: Closed

Reviews on Sport City Toyota

 
Chris Y. | 2015-04-16

Salesman, Ray, was very personable until it came to talking the numbers.  We were very clear that we had our own financing and was to put $4k down...they refused to let us do so...they wanted to finance it for us and start playing the old shell game.  We couldn't stop it.  Disappointing becaiuse we really wanted the vehicle!

 
Naylee A. | 2015-03-26

We recently had a pleasant car buying experience at this dealership.  Our salesperson, Woody, went out of his way to ensure we receive the best customer service.

 
Levi N. | 2015-02-28

Terrible costumer service.
They rip you off on the prices, thinking you won't check the value of car they bump up the prices.
Would never come back and buy a car here again or recommend it to anyone.

 
J A. | 2015-02-09

When waiting for your vehicle to be serviced, expect to be hounded by salespeople wanting you to trade it in. They sure know how to exploit a captive audience!

 
mintymoo o. | 2014-12-08

I scheduled an appointment for an oil change at 10:30am today and it's 12:15pm now... AND my car still isn't ready. This place is soooooo slow! They call themselves Lube Express.... This is definitely not express!

 
Cotton C. | 2014-11-11

Service always seems to be lacking in the repair department... :( you would think for the extra $$ they could have a little better overall service.

 
Tara B. | 2014-10-29

The visit started Rocky with shark like finance guy making me leave. But my sales person Jason bush was so nice I called the next day to see if he could make things work. And he did!!! My daughter left happy and I would recommend Jason to anyone!!

 
Sinclaire K. | 2014-09-17

Nothing but BAD business!!!

 
Lauren B. | 2014-09-16

Buying a car can really suck. My mom calls me the cheapest person in the world bc I am always looking for the best deal and don't want to feel that I've over paid. I searched online for the best prices and visited a few dealerships ex. Clay Cooley (worst dealership ever) and Toyota of dallas (awful). Most dealership seemed to take advantage of the fact that I was a woman and apparently knew nothing about cars or price. They all seemed to raise the price of the car as they raised my trade to the appropriate  value. I always felt I was getting ripped off and walked. When I visited sport city I was pleasantly surprised. Jason Bush was my salesman and he was very respectful and did a great job. I was interested in a few cars I had seen online and he showed me everyone without me feeling rushed. When I decided on my favorite car (toyota corolla sport) I was nervous the same situation with price would happen again. However this time with a little haggling I finally got the deal I was looking for. Financing was quick and I left with my car that day. I in no way feel I was ripped off or disrespected bc I was a woman. A few weeks later when my plates came in I went to the dealership after work and by time I got there the service center was already closed. However Jason had seen me there and he volunteered to put them on himself since I dont have tools at home. A++++ service! Would definitely recommend everyone go see Jason at Sport City Toyota! Great prices and service! Will definitely be going back in the future!! Love love love my car!

 
Sarah B. | 2014-09-02

I'm giving a 5 star to Alex Gonzalez, but a 4star to toyota ultimately because I didn't end up purchasing a car I wanted for the price range. Alex was very helpful & professional! He wasn't pushy like some car salesmen can be. He allowed me to test drive couple cars without getting too nosy about why I wanted what. He was able to quickly research the options I could have & tried giving me better deals for pricing. He offered the better deal, used car with adding a backup camera instead of going to the super new car with no backup camera & being more expensive. Alex is friendly & has a peaceful demeanor about him. You don't feel like you're going into a "salesy" place with Alex. Ask for ALEX if you want to purchase or lease.

 
Jessica R. | 2014-08-15

I just recently purchased a used car at Sport City and Fred Mcavey was an excellent sales representative to work with.  He greeted me promptly upon arrival, he showed me the vehicle I had previously inquired about through the internet and even showed us others we may be interested in without being pushy.  The process was smooth and enjoyable.  I would recommend my friends and family to visit Sport City and ask for Fred Mcavey if you are looking for a no pressure environment, very friendly and courteous car buying experience!!!!!!

 
Jesus A. | 2014-08-07

Great place to purchase new and pre-owned vehicles. Purchased my new Tacoma here three years back and serviced it as well. Friendly staff! I also recently purchased my pre-owned FJ here. Hassle free!

 
Anne A. | 2014-06-07

Carlos Sambrano was a great salesman. He is was not high pressure like all the other vulture car salesmen. I wouldn't have purchased a car from here if it wasn't for him. He bent over backwards to sell me my truck. Terrance, his manage is very nice but very high pressure, and was insisting on me taking a truck home on my first visit when I wasn't expecting to purchase right away. It scared me because I had a bad experience with my first car that turned out to be a lemon. They were both very nice and personable. They both left shortly after I bought my truck. High turn over here.

The finance manager that I initially went to and paid in cash for my truck was great. Then I gave them title to my car and it all went done hill from there. A new finance guy named Giovanni, told me that I still owe over $400 and sent me a PDF doc with the trade agreement that was NEVER given to me. I looked it over a caught that they did not calculate all my payments and they added a lifetime oil change after I told them no and that I was going to change my own oil to save money. These guys are huge crooks here and I will never do business here again. I wish I could just give them my truck back and get my money and move on.

A few days later a new sales manager named Lee, who took Terrance's place called and text (during lunch, my busy time as I am a chef) both days and harassed me about their trade in that was still being fixed, which I notified a few guys there that my mechanic was running behind. He kept harassing me while I was rocking and rolling in the kitchen so I got fed up and told him to stop and if he wanted to just take my pick up and give me my money back, it would be fine with me. He replied with a very hasty text and told me to not contact them again. Lol, okay! Why would someone who is in charge of customer service want to make a client who is already upset, even more angry?

So his boss Gary called and left a threatening voicemail saying if I don't call back in a few hours, even if I'm rocking and rolling, that there would bd some drama.

I had my boss call while I was on the speaker and he ended up being nice. Let's see if he can make it work.

 
Anabel V. | 2014-04-28

I use their service dept and to date ive had no problems so far. I drive up  no lines. Walk in to the waiting room after being told youll be ready in 30 minutes which i translated to an hour. Just settling in with my free wi fi and judge jydy on tv. Its been exactly 30 minutes and my car is ready and washed!

 
Michael T. | 2014-02-24

My wife and I were looking for a specific vehicle, a used one, and Sport City Toyota just happened to have exactly what we were looking for. Well after driving 1.5 hours to get there, it seems as though it was going to be a good experience... Well, unfortunately, not so much. They did have the car pulled up in the front for us like they said they would, so we were thinking this was going to be great. The first thing we did was stop and look at the car got inside and checked it out. After sitting in the car for over 5 min, not one person came out to help and it wasn't like they couldn't see us, we were right in front of all there desks and huge windows. So, after we went in to find the sales guy, things just felt very disarray and unorganized. We got the keys to the car about 15-20 min later and took a test drive and to our liking we decided we really liked the car and wanted to buy it, depending on the overall price and trade of course. After the typical dealer low ball on the trade and high "sales price", we did work a deal to our liking. Though that took over 3 hours... I think between the sales guy and the sales manager they got lost or kept taking breaks, not really sure, but it took forever! Then we finally walked over to finance and ended up waiting for over 45 min to be called in, only after I had to call the sales guy's cell phone, who had disappeared as well. Finally getting called in to finance, this guy was the worst yet! He was totally rude and had the shakes as though he was on something. He did the typical trying to sell us everything and claiming it was at cost and so on... When we declined to buy the extra stuff, he then miraculously was able to offer us a lower price of the supposedly already "at cost" price. There were empty promises, no follow through and poor communication.  We also had to take home a loaner vehicle that night due to the car not being ready and having an issue that was promised to be fixed right away, which was not, and we didn't take delivery of our car for over a week later, oh and it still was not fixed right! Anyway, the whole experience took forever and was not at all pleasant! We will never go back for any reason.

 
justin b. | 2014-01-21

THIS IS FOR THE SERVICE SIDE*
I came in for a oil change to the express lube side, pulled into an empty drive way staging area saw 3 employees and even 1 bay open. After waiting for a few min I went into the small waiting area and waited approximately another 10 min with none of the employees acknowledging myself of the other customers that were now waiting.
I left.
I came to main service side and told David R. (service rep) what had happened and that I was going to another dealership. David immediately changed my mind with his professional and genuine attitude. I also spoke with Greg the service manager,  who also was a true proffesional, and who actually gives a Damn about those little people called repeat customers.
I will continue business with the service side only.

 
Audrey M. | 2013-12-08

Like most car dealers, these people are a bunch of crooks!

The finance department is the worst. The guy we worked was wearing Gucci shoes and gigantic gold cufflinks, and he had some cheesy name like Don Juan Carlo. We should have turned around and left right then, but against my better judgment, I decided to continue. The guy was obviously in a huge hurry to get us out of his office, probably so he could finish drinking his Muscle Milk and continue to stare at himself in the mirror. He blew through the paper work without explaining anything and didn't bother to give me any of my documents. I called several times, unsuccessfully, and finally had to call the manager of the finance department. When he finally decided to return my call, I did not receive the PW until almost 2 weeks later. Once I received the paperwork, I was able to see that all of the "free oil changes and scheduled car maintenance" I paid for.

All of the stereo types you hear about car dealers being dirty chiselers, scum, thieves, etc., applies to this dealership. I've learned my lesson to never finance through a dealership again. No, I would not recommend them to my worst enemy.

 
Tammy T. | 2013-11-12

I purchased a car here and I love how there's a lifetime of free oil change and car wash. I came in for an oil change today and the service was superb. The guy (wished I remembered his name) told me he could fix the small dents on my windshield , from rocks hitting it, before there would be cracks. And they would do it for free.

Even though it's super cold today, they greeted me with a smile and were super friendly.

They were fast with the oil change as well even though there were several people in line.

 
Nicole A. | 2013-07-05

Ummm....  
If you want a sleezy sales person sales experience then go ahead and go here.
If that is not your type then I would say go some where else.

The sales person wanted me to fill out a credit application when I did not want to and kept telling me that this used car was a 20k dollar car when 1) it's not and 2) they had it listed for 17k

The place is not well kept up, not convenient on the entry and exit and parking, and they had a waiting room type area for doing business.

All in all I was glad that they would not work with me on the price because I did not feel comfortable giving them my money anyways.

 
Yanarong T. | 2013-06-06

On 6/6/2013, I took my RAV4  to check up because I heard sound from the engine in the morning. I left my car overnight. I was surprised they did not charge me anything. Thanks. I bought 2 cars from Sport City. I had no problems with the transactions. However, they didn't give me the good price on two cars. They gave me lifetime free oil change for my RAV4 and Matrix.

 
Daisy G. | 2013-03-08

This is the dealership with all the smooth talking car sales men that everyone hates. Telling me I would pay MSRP plus another $1000 for extras that Sport City put into the vehicle is just crazy to me! This is the only place that has asked me for a DL and proof of insurance to test drive a vehicle, I declined as I felt that was a little much specially since the price tag on the car was outrageous!

 
Stephen W. | 2012-09-22

Since my purchase of an Avalon at this dealership, which was a nightmare (see original review), I've been taking our Toyotas there for service, and have had a string of bad experiences.
1. One time I took the Avalon in for a recall repair and the notification said it would be done at "absolutely no cost to you." I also had a state inspection done at the same time. When I got the bill they added "shop supplies." I asked what kind of shop supplies can you have on a state inspection--the price is set by the state. The answer I got was "we add it to all bills." Oh, ok, that explains it. It was not a lot of money, but if they illegally add $5 to every bill that adds up to a lot of profit.
2. We took the wife's Prius there for oil change and tire rotation. Her brakes never made a noise until after we got the car back, when they started squealing when stopping. We took the car back, they said they could not find anything but tried to sell us other services. We just left and the brake pads squealed for several weeks. I have no idea what they did, but I only hope it was not too serious.
3. Most recently, I made an appointment for service, took it in at 8:30am and was told that since they were not busy--I was the only car there--I should have it back by noon. In reality I got it back after 3:30pm. So I lost an entire day even though I explained that I needed my car for errands in the afternoon. What is the point of an appointment if my car is going to sit there all day? A 2-2.5 hour job should not take 8 hours to complete. Very poor service.

 
Glenn C. | 2012-08-31

Have a second friend who bought a Toyota out of state. Got a much better deal than was available in the Dallas area. It's a hassle, but you'll save significant money by going out of state to buy your Toyota

 
Ben T. | 2012-07-03

Thanks for taking the time to inform me of all the information I needed to make a great purchase. You really showed me that buying a car can be frustration free. Thanks Cory.

 
Second G. | 2012-02-03

I had an O2 sensor go on our low mileage Toyota.  I knew this was covered under warranty.  With an appointment, Sports City Toyota did the work quickly and with no upselling or hassles.  They set me up with a loaner.  They even performed the work under a recall that I wasn't aware of.  Great experience.

 
Hani m. | 2011-12-03

Let me say this, when I took my mom there I was expecting to be driven crazy by a crazy sales man, and I was expecting to play the money game etc etc.
Jeff the sales man is one of a kind (use to be a chef at the Hilton DFW airport) he really took good care of us and was very patient we went through so many cars until my mom made her mind up and Wally the director of new cars sales came and said hi, and his boss came by to say hi, and when we went to to sign the papers and give them the down payment, my mom had forgotten her check book at home so the guy said "Well you can bring it tomorrow" I said but the car will still be here?" I did not want to go through more cars to find the right one that Mom would like so he said " No it would not be here because you are taking it with you" huh?! I am thinking you are going to give us the car with out us giving you the down payment???? really??! incredible I think that in times like this you can still find a company that deal with you on a human level, I don't know if I am over reacting or what but I thought that was unbelievable.
If I will ever be asked by any one where is a good company for cars, my answer will always be Sports City Toyota and ask for Jeff Johnson.
I am sill beside my self because of that experience.

 
Heather F. | 2011-10-31

Overall very disappointed with my experience at Eagle John Sport City Toyota.

2 1/2 years ago I chose to come here to purchase a Toyota Tacoma.  I decided to buy a new vehicle because I wanted a vehicle that had the auxiliary jack so I could directly connect to my iPod.  I am a big music buff and though it makes more financial sense to buy a car that is 2-3 years old my need for the jack had me buying a brand new 2009 Tacoma truck (the jacks aren't in older Tacoma trucks).  Dana was my sales rep and he was very nice and Sport City gave me a fair price as I paid cash for the truck.

The only prob was that within the first week of owning the truck the radio, the most important thing to me, wasn't working properly.  It would randomly get error messages on the screen and the volume would randomly not work at capacity.  I called Sport City about the issue.  I was told by the Service department that there was a 3 month wait on Tacoma truck radio's as a bunch of other people needed new radios for the same model too.  This clearly seemed to be an issue at hand.  Ironically it was during this time (late 2009 into 2010) that Toyota was all over the news with that acceleration, foot pedal issue and recall.  A lot of questions were being asked about the electrical component qualities of Toyota's vehicles during this time period.

I was advised that due to the back-order on the radios, and since I was living in Austin, that I should take my truck into a local Austin Toyota dealer.  So I did.  The only problem was that my radio issue was at random and they, in the midst of the recall drama and severely backed up with people coming into their service department, refused to look at my radio unless I could specifically show them the issue.  I gave up at that point as I had no control over the random errors to be able to show them.

Since that time last year my truck has exceeded the 36,000 miles and hence is out of warranty.  I just so happened to be back in the Sport City part of Dallas this week and took the truck into them to see if they would at least look at the radio as the problem with the radio has gotten worse, to the point where I can jiggle the aux jack and the radio turns on and off or switches to CD mode.  I can finally show Service what I am talking about but because it is out of warranty they said they would have to charge over $100 just to look at it.  

I first dealt with Tim Dorweiler who initially refused to offer any help at all as I was out of warranty.  I went into the sales office and got Dana who remembered me and without my prompting made the comment that I had had a radio issue.  I brought him to the Service department where he vouched for me to manager Justin Auchter that my problem had been there from the beginning.  Dana's vouching for me about the issue did not matter as they "didn't have anything in writing" about it.  I asked would they at least just look at the radio for free to determine the issue but they refused.  I asked if I could pay half price to have them look at it and they refused.  Justin was aggravated and borderline rude to me on the issue.  It is clear to me that somebody at Toyota has to know about this radio problem and the fact that these guys won't back up their customer or the issue is a reflection of how they have been trained to handle their customers.  I explained to them that I had purchased in cash my truck from their dealership and they did not care.

I left Sport City with the same bum radio I have had at the beginning and thanks to a bunch of red tape I will forever be stuck with the problem until I want to spend my own $$$ to fix.  This isn't right.  Buyer beware of this kind of character if you are thinking of shopping at Sport City Toyota.

 
Henry A. | 2011-09-18

TERRIBLE customer service in SERVICE dept. Girlfriend, who has purchased her last two vehicles from Sports City had a tire that was low. I called S.C. to let them know she was coming in and would be there at about 7:05. The receptionist said they were closing in two minutes(7pm). My girlfriend showed up at 7:04 and they sent here away. She went down the road to Pep Boys and they checked all her tires and put air in the tire at no charge. Called and left msg for manager to let know what happened. He called back late next day and said he would have service mgr call me back. That never happened. With this economy, how can you not wait 4 minutes to help a loyal customer to do something as simple as fill air in tire. This is a brand new vehicle. Sorry Sports City... You lost a good customer.

 
Carrie H. | 2011-08-24

We purchased the second Scion tC this dealership ever sold. We then had the service dept. install after market OEM goodies on it. The Scion Guys aka Jeff Jones and Charles Cooley are amazing.  They are the only ones there certified to sell Scions but they are able to cross over and sell Toyota's. I have sent 4 or 5 friends and family members to Jeff and Charles because I know they will be treated fairly and respectfully.  I would be willing to bet almost anything that those with bad experiences had different sales reps. I fully plan to return to them from Seattle to purchase my next new car!

 
Jessica E. | 2011-08-10

Jeff Jones is awesome! My husband and I recently purchased a 2011 RAV-4 with him, and the process was simple, we got the price we wanted on our trade, and on the car itself.

Jeff is well versed in the products, and funny to boot.  The whole process took an hour.

Financing was easy.  Mark Kitchens was personable and helpful in explaining all of our options.

Previously we'd had a horrific experience at Toyota of Dallas (see my review,) so PLEASE if you want a Toyota, do yourself a favor and head to John Eagle Sport City and talk to Jeff. You don't have time to deal with the other guys.

 
Louis R. | 2011-07-05

I didn't actually end up buying my car from here, but I would have to say that as car dealers go, they are pretty good. They let us test drive the vehicle that we wanted without a lot of hassle. The salesman was very knowledgeable about the car.

I would have to say that my only complaint was that they were a little bit too stingy as they would not come down to Edmund's TMV on the price insisting that they would lose money if they did. To wit my response is that they are paying too much at auction or too much on trade in to acquire their used car inventory.

 
Natasha B. | 2011-03-31

Enough!! I visited the service parts to have my key battery changed today. The guy who changed my key was extremely nice. However, once I went to pay for the key, there was a Hispanic girl who completed my sale. She was on the phone the entire time speaking Spanish. She did not greet me. She pointed on the screen to show me my total and she placed my receipt and change on the counter. How rude can you be? I suggest proper training. I will be in the market for a new car soon. Guess where I will not be going. UNBELIEVABLE!

 
Justin A. | 2011-03-10

Great Service - David Robertson is the best- Thanks

 
Chantell O. | 2011-01-22

If I could give them zero stars, I would. Just consider this zero stars.

Unfortunately, John Eagle was my first attempt at purchasing a car. Luckily, I never have to deal with them again, because I was taken care of by BMW of Dallas instead. I'll never be back there again, not for service, sales, or anything else these scummy lowlifes have to offer.

I test-drove a used 2009 Toyota Camry SE v6 and fell in love with the car. I wasn't planning on buying for another 5 or 6 months, but the salesman, Mike, had ballparked it at a price I could live with. I searched for a similar car for a full day before deciding to go back and negotiate a deal with them.

I walked in and asked for Mike. They couldn't find him, so Ron, the "sales manager", said he would work with me, which, quote "would be easier anyhow, since he approved all the deals". I went with my boyfriend to make sure they didn't try to pull any fast ones on me (I'm 18 years old and a petite female--I knew better than to go alone).

We sat down, and he showed us the "Internet price". He said they couldn't negotiate much on that one, because it was the lowest price they could offer. Bull$#*!, my boyfriend bought his 2010 Nissan Versa 2k lower than the "Internet Price" just last May. Then I told him I had a trade-in, my old 1998 Toyota Camry LE. It was a junker, 200k miles, but it still ran. It wasn't in fabulous condition on the exterior or interior, because it was a family car before it was passed down to me, hauling around 4 kids for years, but Kelley Blue Book put it at around 1200. I wasn't expecting much, but he ran the numbers and came back offering me 750 dollars! That was just downright insulting. And as soon as I said "trade-in" he said that they would negotiate on trade-in price instead of the car's price, weehee, like that was such a great thing. From that point on it was all downhill. He acted like I was pulling his teeth out when he finally agreed to give me 1200 on the trade-in. He absolutely refused to budge on the car's price. Mike ballparked me getting the car before taxes at 16.5k. Ron refused to go beneath 18.5k, and he acted like he was doing me the biggest favor with that. He was rude, condescending, and just downright unsavory to work with.

It doesn't end there, though.  Mike had touted the car as a Certified Pre-Owned vehicle with the 3 mo/3000 mile bumper-to-bumper and 7 year/100k powertrain on it. Ron looks at it and says "Oh wait, that isn't right! It still has the manufacturer's warranty on it!" He acted like this was the greatest thing ever. What that amounted to was that I would have ~1500 miles left on the bumper-to-bumper, which expired soon for the time period and for the mileage (the car was at 34500 miles), and a measly 2 years or so left on the powertrain. They had lied flat out, then pretended like I was getting a better deal with the leftover manufacturer's warranty. My boyfriend looked at me, I looked at him, and he said "I'm sorry but we're going to have to walk out on this deal." We shook the guy's hand and left as fast as we could.

I'm driving back down the road to my apartment when I get a phone call. Those immature, unprofessional scumbags called me back to say that my "car was blowing white smoke from the back, and the pistons were probably about to go out" and that I'd "better not drive too fast or I could kiss that 1200 dollars they were going to give me on a trade-in goodbye" (their words). I thanked them for their concern and hung up. I'd just had that car looked at by a mechanic and I knew what was wrong with it--and it certainly wasn't the pistons. They tried to guilt-trip me into coming back! I've never felt so insulted. I will NEVER go back, and I will tell anyone I see to avoid these people--they're dishonest and unprofessional, and your car-buying experience will be much better if you avoid them altogether.

 
Emily R. | 2010-05-04

Can you give something zero stars?

Looks like this place hasn't improved any since I got my 2005 Corolla at the end of '04.

I knew exactly what I wanted, and even brought my print out from the website when I did the "Build Your Car" feature. I was there forever - probably about 4 hours just to get everything worked out, and I came in knowing what I wanted! By the time I left, they had been closed for about 30 minutes, just to show you how bad their service is. Most of it was just waiting around for them to get their act together. They still tried their typical haggle. They also kept trying to sell all this extra crap that no one needs or would even notice.

They also forgot to give me my remoteless key entry until I brought the topic up. And they also almost let me drive away without temporary plates - which isn't legal. I had to remind this of them, too.

I get my car serviced elsewhere, and avoid this place. I'll never get a car from here again.

 
Rob A. | 2010-01-20

I am a Toyota guy through and through (OK, I'd consider owning a Honda if the opportunity arose).  Taken my Toyotas for repair a few times to Sport City's repair department.  First experience with my 4Runner was awesome - they did the work cheaper than another mechanic had quoted and gave me a loaner to boot.  My service associate, Jacob, was awesome.

But it was all downhill after that.  Took my 4 Runner a second time (for a different repair) and my wife's Avalon once - felt like they didn't get the work done very well, charged me a lot, and tried to up-sell me on other repairs - and giving me some pressure that I'd better fix whatever before all manner of evil might occur...  I also had to take the Avalon back because they didn't get it right the first time.  And for whatever reason, Jacob had been moved to another job in the dealership sometime after my initial experience (gee, I hope it wasn't because he did such awesome job!) and my new guy, John, didn't give me the same sense of looking out for my best interests.  

I won't take my cars back there unless I simply cannot get the work done away from a dealership.  And even then, I may bypass John Eagle Sport City, which is literally down the road from me, and go farther away in hopes they'll go farther in customer service and satisfaction..

 
Carlos C. | 2009-08-25

Called yesterday to look at some new priuses.

Spoke to a salesrep and asked him if he had any in stock, on the lot, ready to drive off. He said yes. I asked him how many, his response, how many do you want?

funny guy. I told him one, he told me he has several. I asked if he can give me details, colors, prices, he told me no since he and everyone was very busy with paperwork due to cash for clunkers. I asked again, since I was driving from las colinas if he had them on his lot. He said he did and to ask for him.

I drove there fighting through traffic and upon arrival, they had NO priuses. NONE. I told the salesrep what was told to me, he apologized however what can he do?

I drove here for nothing.

Thanks for wasting my time and lots of gas.

Shame on you.

 
Lance H. | 2009-04-23

All i needed was a new knob for my AC, cause mine snapped.  So i head to this place cause it's the closest one to me.  First of all, clean up your roads man!  There are either sharp ass speed bumps, rough terrain, or no roads at all.  Then it's an ass whip to find the parts department, i had 4 people direct me the wrong way, then waited in the wrong place for 20 minutes, before someone would even come talk to me.  I finally find the parts department, and get ignored by some dude on his computer.  FINALLY a guy says "what's up man?", nice customer rapport "dude".  And when i do finally get my part....my tiny little piece of plastic....it's $13.  Are you kidding me, no way that thing cost more than 8 cents to make.

Oh, and way to leave all the hoods up on the smallest cars you have....Nobody wants to see what you've got working under the hood of your kickass Carolla