Sewell Infiniti of Dallas in Dallas, TX


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Specialties

Sewell provides its customers with a high level of customer service. Our salespeople are known for their professionalism, courteousness and flexibility in making the process of buying a vehicle enjoyable. Repeat and new customers will tell us they purchased from Sewell because of the quality of service and easy-going sales process.

Service Center Hours:
Mon - Fri 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed

History

Established in 1998.

Sewell acquired the Meier Infiniti dealership in 1998 and constructed a new, modernized facility near Love Field in 2002.  Aside from being the highest-volume dealer, we were honored to be one of only two Infiniti dealers to receive the Global NSSW Award. In 2004, Sewell also received the Nissan Award of Excellence and the North America Circle of Excellence Award.

Sewell Infiniti of Dallas


Dealer Info:


Phone(s):(972) 490-4545
Address:7110 Lemmon Ave, Dallas, TX, 75209
  • Monday: 7:30 am - 8:00 pm
  • Tuesday: 7:30 am - 8:00 pm
  • Wednesday: 7:30 am - 8:00 pm
  • Thursday: 7:30 am - 8:00 pm
  • Friday: 7:30 am - 8:00 pm
  • Saturday: 7:30 am - 6:00 pm
  • Sunday: Closed

Reviews on Sewell Infiniti of Dallas

 
Dieter L. | 2015-03-14

Allison, Steven and Blake -

I wanted to thank you all, again, for all the help with getting my new Q50S Hybrid so perfect!  I love my new car, and really appreciate everything you've done to help me make the car so unique.  On my my home this evening, a pickup pulled up next to me at a stop light.  The passenger rolled down and window and asked me to roll mine down, too.  He asked me what kind of car I was driving, and that he hadn't seen anything that "cool" since last year's Dallas Auto Show.  I told him it was an Infiniti Q50 Sport Hybrid, and he told me he was very surprised to see a hybrid that looked "like it could do 300 miles an hour."  He especially liked the wheels and the red brake calipers, and told me I was a very lucky guy.

This is exactly the kind of reaction of I was looking for in my new car.  Between the color, the red brake calipers, the rear carbon fiber wing, and the wheels, there is absolutely nothing else on the road like my new baby.  I think Amanda is a little worried that she's dropped a notch in my list of favorite things in life (don't worry - she hasn't), now that I've got this car.

Thank you all so much for making my lease experience so painless and for helping me to build the nicest, most unique car I've ever owned.  You are very special people with a special talent, and I do very much appreciate everything you've done to make my new car buying/leasing experience such a pleasure.

Dieter

 
Dee W. | 2015-03-13

Our experience with the service dept has been less than stellar. When we arrived to have our FX35 evaluated we were the next customers in line and we looked around there were at least 5 service guys standing around talking completely ignoring our place in line. That lasted 10 mins until someone finally stopped to see what you needed. We dropped the car off on a Sat and was told it would $99 for them to just review the 3 items we needed and it still took them 3 days before hey bothered to call any kind of feedback which resulted in another $200 to diagnose the problem and $3000 + in estimated charges. Today is Friday and we haven't heard from anyone since. My husband called and no one bothered to call back. My husband is not very happy with the service we've received and our experience has been a service guy trying to charge us more and more money with nothing done. Feeling frustrated and dissatisfied.

 
Shazana H. | 2015-03-06

Incredible customer service! Always courteous, polite and mindful of my time. Allison Cohen is the best car sales person I have ever met. Talk about no hassle and no haggle. She gives quick answers, shoots straight and is just an all around nice person. She and Blake actually made the car buying experience very enjoyable and super easy!

 
Jason P. | 2015-03-03

I took my car in for service on a Saturday. Being it was my first time at a Sewell, I didn't know what to expect other than the "great service" I always heard about. Let me tell you... They over-delivered! Randy helped me out and made me feel good for bringing my car in. After mentioning everything I thought I needed serviced, he even noticed my key fob battery was low and took care of that free of charge. Great service and it didn't even break the bank. Thanks guys!

 
J C. | 2015-02-13

UPDATE since I initially wrote the below review:  Infiniti called and offered us a small credit toward future repairs, which we accepted but have not used yet.  I believe it was a very nice act of goodwill on their part, but honestly I'm not "sold" on if I buy another car from them.  Just sayin'.  

I'm on my 3rd Infiniti - two of which were purchased at Sewell Infiniti on Lemmon Ave.  Their sales staff has always been good.  Also, their service department is very clean and the staff is very attentive when I've taken my car in, they are always courteous and cordial which is nice.  I've never had to wait forever to be helped, which is also nice.  

However, their prices for service and/or repairs are (dare I say) quite a rip off.  We recently took my car in for front and rear brakes, to the tune of $754.  They didn't even top off the brake fluid.  One would think that spending nearly $800 for brake pads would at least include a top off on fluid, right?  Pretty disappointing.  

I've experienced this more than once:  while dropping off for service or repair, they say "_x__ scheduled maintenance needs to be done...".  I explain that we had that service performed at a different mechanic (to save money), and sorta get the "ohhhh...." with sideways look.  Like, sorta looked upon as "less than" because you dare had another mechanic perform an oil change, etc.  

Another example from about 9 months ago: I took my car in for a full detail, spent $94.99 for the "whole she-bang", shampoo carpets, etc.  Within maybe a week, the carpet mats are a dingy grey and look entirely worse than when I brought it in.  I pulled all mats out, power washed them with a garden hose and could not believe how much soap was in the carpets.  It's like they "shampooed" it but didn't bother to rinse.  $95 bucks wasted.  

Yes, it's quite a perk that if you buy your car at Sewell and have it serviced there, they give you a free loaner.  I believe you pay for that perk by paying for over-inflated repair  and service costs.  It would be way less expensive to have routine service done at a trustworthy mechanic and pay for a rental car for a day or two.  

The $754 for 4 brake pads has sort-of tipped the scales with me.  I'm not so sure I'll be buying my next Infiniti at Sewell.  And if I do, I certainly won't have it serviced there.

 
Eric C. | 2014-11-27

We've now purchased 3 cars from Sewell and taken them in for service repeatedly.  I must say that they do care, but being a dealership are way overpriced for the average issue.  

Unfortunately, we've had repeated issues with Sewell in their new car sales and their service.  

But first, the service department has VERY nice guys who care and do try and go the extra mile.  They get to know you and become friends over the years.  They are honest and shoot straight.  It's also a very nice facility and always cool to have them know your name as you step out of your car due to some cool tech.

The problem I have is they assume everyone is made of money.  Then again, if you're taking your car to Sewell then maybe that's not a bad assumption...

$40 to replace $5.00 windshield wipers.  Yes, they replaced some warn windshield wipers on my wife's car with a low end, nothing special, pair of wipers and had the gal to charge her $40.00.

Wife's car had issue with speedometer so Sewell checked everything and said we needed a new battery.  $200 later as we drove out of the parking lot, we had the same issue.  That's correct, we hadn't even left their lot before the issue was back after their "fix".  Sewell didn't offer to refund or make amends for selling us a battery we didn't need.  They then suggested we needed another $1500 part, yet again couldn't guarantee it was the problem.  Given their previous incompetance, I decided to forego the expense.  

I believe in taking a car to the dealership for major issues or computer issues that your average mechanic can't or shouldn't touch.  Otherwise, save your money and spend 1/2 or less with your local mechanic.  

That free car wash and rental car could cost you hundreds and hundreds of dollars.

 
Amy P. | 2014-10-31

We just purchased our second Infiniti from Sewell Infiniti.  My last car purchase was 11 years ago, so a lot of thought went into this purchase.  DD Lee sold us the car and made the transaction seamless, pressure and pain-free.  I was just in there yesterday for my complimentary car wash and DD checked to make sure I liked the car and is even taking time next week for a technology tutorial to make sure I get the optimal driving experience.  In fact, everyone at the dealership that we encountered is a pleasure to deal with.  The service really shows.

 
Salestus W. | 2014-10-02

I took my car in today to be serviced.  The service was super fantastic, jolly gee wow, AWESOME.  When I stepped out of the car, i was immediately greeted and offered a bottle of water.  The Service Advisor was very cordial.  I was provided with a loaner car which allowed me to take care of some important busy tasks I had pending.  My car was ready within 3 hours and when i picked it up, it had been washed and vacummed.   As a Regional Manager in a service industry in which quality customer service is paramount, i know the imprtance of quality customer service.  Sewell Infiniti provided it, and for that I give them 5 stars.

 
Paul F. | 2014-08-12

I've always been an Infiniti person but no more!  Because of a front license plate bracket? No. Because of customer service.
What happened to the days of paying a little more for quality and service?  Service is a thing of the past.
Looks like my next purchase will be a Lexus.

 
Julie S. | 2014-08-09

It is unfortunate that a young family was treated so poorly. One quote for a repair turned into two more quotes, each more costly.

The vehicle came from another Sewell yet Dallas doesn't honor warranties if purchased elsewhere.

I would think more than twice before bringing a vehicle here.

 
Shari C. | 2014-08-05

I love these guys so much, I drive up from Austin to have my car serviced there. The service department is thorough, well-stocked with loaners, responsive, and courteous. They're so well-prepared to kiss the asses of high-maintenance customers, that they easily meet and exceed my basic needs for a quick appointment and functioning loaner. Seems pretty basic, but it's service that's head and shoulders above other dealerships.

 
Marc S. | 2014-07-26

Having totaled my car on 7/17/14 and being in a rental over a week, I was ready to get another car. This claim process has been swift for me since I wasn't at fault I guess. After hearing that the insurance "sent" the check to the bank, I figured it was safe to get into a car.

Contacted Sewell through their online portal and within an hour heard from Chase Parks. Chase was great through the process. No pressure; all about what was good for me and what I wanted. And, as a fellow sales consultant, his timely responsiveness was greatly appreciated.

Within 24 hours we made a deal and it picked it up today. Upon arrival, the whole dealership seems to give you a warm welcome. It was quite refreshing since dealing with D&M or Autoflex for the past 7 years.

Chase made us feel welcome and got us over to the finance office within minutes. Katie Tillman set us all up with the paperwork. She was great as well and didn't push any of those optional features on us. "No" was "no" and that was ok by her.

After signing away, we met back up with Chase and took delivery. He spent a good 20 minutes showing me all the features and such.

I kid you not. We were in and out in less than an hour. Great experience from start to finish. Wish they were closer to us so I could do my service there.

Totally recommend if you are looking for an Infiniti. My Q50 is really sweet. Chase will take good care of you.

 
Betson J. | 2014-06-24

Best Infiniti dealership I've ever been to! I got the run around at a different Infiniti dealer a while back, and they never ended up fixing the issue with my '08 G37S coupe. I heard a lot of great reviews about Sewell from Yelp and a few of my friends, so I decided to try it out.

The service here is truly exceptional! Unlike other dealerships, the service managers are actually knowledgeable about their product. I walked out an extreme satisfied customer and they have truly earned my business! Sewell really does live to their motto when they say "Obsessed with Service".

 
Reggie J. | 2014-06-09

I visited three dealerships the day that I leased a car from Sewell. Sewell Infiniti was my third stop and I intended to make more stops afterwards, until I was overwhelmed by the genuine care for service at Sewell. As soon as I walked into the showroom, Erica Curry approached me and quickly guided me towards a Q50 that I was interested in. I have to say - Erica is BY FAR the most knowledgeable car salesperson that I have ever met. She sells with features and benefits, without applying any sort of pressure. Her knowledge of the Infiniti cars is unparalleled. She knew the most obscure details about Q50, although it has only been in the market for a few months. I am not sure if it's the way Sewell trains their employees or it's the way Erica approaches her job - maybe it's a combination of both, but it's a great combination! We test drove the car - it was a GREAT car - we found the one I liked and we agreed on the price with only a few back-and-forths. I did some research on my trade-in in advance and their offer was fair. They also worked with me on the price of the new Infiniti as well. When we toured the dealership, every person went out of their way to say hello. Those endless rows of customer service awards are well earned, I guess. We walked by a management meeting in progress, and every single person in that room stood up and took the time to come over and say hello - a true sign that customer is the epicenter of this dealership's culture. I won't give away all of their tricks that they have - but if you are in the market for a car and Infiniti is within your budget, you have to give Sewell and Erica Curry a shot and see it for yourself. Make your own decision once you see the entire picture, have an open mind - you should be happy with what you see and experience. I look forward to owning this car and getting it serviced at Sewell.

 
Alberto E. | 2014-04-23

Purchased my BMW from there about a year ago. When I was driving I felt a problem with the breaks. I told my salesman that I would not purchase the vehicle unless it was repaired by BMW since it was covered not only under CPO warranty but also a maintenance warranty. I drove the vehicle again and the problem had subsided, which lead me to believe they had taken care of my demands.

A couple months after the same problem began to occur. I took it into BMW to get it checked out and they said that my service schedule states that my vehicle is coming due for new brakes and rotors, and that the symptom was normal, but to come back in a short while. I came back, and they told me that someone had turned the rotors, and that BMW does NOT turn rotors.

This leads me to believe that Sewell did a quick fix themselves to turn a quick buck, and effectively nullified my service warranty, which will set me back $1,500 to get brakes and rotors replaced.This also could be considered fraud in the inducement in many states which could nullify the contract. I called to get the sales manager's take on this issue, and Eric called me back right away explaining that he was not in charge of Sewell Infiniti cars, but he did not want to leave me hanging, and that he would get the appropriate managers on the case. I got a call back around end of day, and the manager (whose name I've forgotten, but will update later) was completely rude and confrontational, to the point that I had to call him out on it. I not only feel disrespected, and defrauded, but also feel that Sewell no longer adheres to its "Customers for Life" mentality. I hope Carl Sewell checks these out every once in a while. Very disappointing.

 
Dat N. | 2014-03-11

I visited Sewell Infiniti in Dallas on a Saturday for a simple oil change (I usually change it myself, but I was just lazy that weekend and wanted it done instead). When I arrived at 11:58 (my appointment was at 12) no one was around. So I stood around for little while until finally a service advisor finally approached me. Told him about a small issue I had as well so that was added to the work order. They were short staffed so they said it will not be finished until Monday. So he got me into a loaner car quickly (that was probably the best thing they did) and off I go.

Come Monday I received a call that my car was ready and there were other services they recommended. Ok so I tell them I will be by the next morning since I won't have time due to work and we can talk about it. Next morning I arrive and they were busy so I went to the cashier to pay for the service and here comes my car. No complimentary car wash as it stated on the service (which I am glad any way since I don't trust those washes) and lo and behold they could not duplicate the issue I had so they did not fix it.

Needless to say I will not be going back here for any service. Which is a disappointment because I service my other vehicle at Sewell Lexus down the road and they are always great.

 
Trista P. | 2014-03-04

My last car -- a BMW -- was purchased pre-owned from Sewell and it was a really great experience. It was a given to include  Sewell on my list of dealerships to visit for my next car. I visited the Infiniti dealership on a Thursday and was helped by a salesman (actually recommended from a salesman at another dealership) that was quite knowledgable and very kind, listened to my requirements, and the sunlight on his table full of crystal awards in his office was blinding. I fell in love with an SUV, told him that was my preferred vehicle to purchase, got my trade-in appraised, and expressed the urgency of having to purchase in the next TWO days -- but had to leave for a meeting before we could get any further. The salesman sent a follow-up email that included links to current inventory and the offer to send a quote for whatever I liked, to which I responded with the specific vehicle we were interested in (it was a demo). I thought I'd be driving it home by Saturday.

That's when things go south.

No response to my email. I still wanted the car so I sent my husband in to test drive the vehicle the next day, but my salesman had taken the day off (didn't bother to let me know that in that in his follow up email sent after 7 p.m. the night before) so my husband worked with another salesman. The other salesman didn't appear to be motivated to sell us anything, never gave us his best offer price, was slow to respond to phone calls to the point where we decided they weren't interested in working with us. And we were paying cash to buy a car Saturday. By Saturday night, we missed our deadline and had moved on.

The return phone calls finally came from my husband's salesman (who was confused and thought he was calling my husband, mind you I'd never even met him nor did I ever give him my number, and his grammar was not good) on Monday mid-day, AND my original salesman called while we were signing papers at another dealership on Monday afternoon - four days after my initial visit when I expressed the urgency of our purchase. Believe it or not, we actually ended up going DOWN market so I could get the same vehicle -- because as I said, I wanted THAT car and I had 2 days to get it. We got the fully loaded Nissan version of this same SUV which ironically had the same list price as the demo Infiniti. Apples to apples, the Nissan dealership actually wanted our money, made a very attractive offer, and had excellent follow-through skills. The owner even came out of his office to visit with me during my initial visit to the dealership. Granted NIssan was probably able to discount more on this SUV more than Infiniti could have on theirs -- I recognize that -- but we also would have gladly paid more for the services that go with a luxury dealership. Instead we purchased where we didn't have to work so hard to get to the real numbers and we felt appreciated.  

Major fail Sewell, major fail.

 
Kenneth R. | 2014-02-24

Great place to buy a car. My wife and I bought a pre owned infiniti here a few weeks ago, and we have never had a better experience buying a car. The sales staff aren't your usual car salesmen. They come across more as a guide for any questions, and do not pressure you into anything. When we decide to trade in our other car we will definitely be back.

Also, talk to tyler, he is great and extremely helpful.

 
Deb K. | 2013-04-20

Went car shopping one weekend.  Set on either the Cadillac SRX or the Lexus equivalent.  Decided to stay with Sewell since they treated our Subaru so well over the past year and a half that we've been here in Dallas.  Liked the caddie... Very sweet. Thought the Lexus wasn't quite what we expected and the sales girls kept us there too long... Had lunch and decided to look at the Infiniti, Audi, and possible Volvo, but thought we'd end up with the caddie even though we wanted something slightly bigger.

Entered Sewell Infiniti and looked at the equivalent to the SRX. Not too impressed with it but then we met Red Boswell.  Red asked us what we were looking for and suggested we consider the JX.  Our first thought was we don't want a seven seater, but he offered to take us on a quick ride.  Two minutes into the test drive we knew this was the one!  This car met all of our "desires".  There were minor things to work out but Red was on top of it and made us feel like we were his number one clients and handled everything with ease!  We are proud owners of a beautiful and sassy new JX!

We're glad we stayed with Sewell, happy we got a new Infiniti JX, and blessed to have met Red Boswell!  Unfortunately, we never made it to Audi, Volvo, or any of the other great cars... But then again, we're not looking back because we found the ONE!

 
John M. | 2013-04-07

I received an offer for a test drive from the Dallas Auto show. They were very accomodating to me.

I got to drive a great car, the sales person was not pushy, and very informative.

If I have the money to buy one, I would consider it.

Nice Dealership and people.

 
Sara R. | 2012-04-30

I love this dealership! If you need any help looking at cars Brad Reidell helped me and was a tremendous help for me! I will most definitely be back for future cars!

 
Bill S. | 2012-04-21

Over the years I've purchased several vehicles from the various Sewell dealerships in the Dallas area and have always been blown away with my experience.  Sewell Infiniti is no different.  
My experience at this location has only been with the service department but I can say it's a great place to take your Infiniti for service.  They are very prompt, friendly and helpful.  They have free sodas, cookies and wi-fi in the waiting rooms.  They did several scheduled services to my car recently and got me in and out in less than an hour.
I know there are less expensive places to have this work done, but I'd rather pay a little more and know that the service was done correctly and the entire experience was pleasant and painless(other than when they swipe your credit card).

 
Hollie S. | 2012-04-06

I have heard about Sewell service, and I must say, these guys have got it down!!

Could not ask for better.  I am strongly considering buying my next car at Sewell.

 
Chris Mary E. | 2012-01-14

Have you ever in your life looked forward to servicing your car? It's almost unnatural to feel so positively about a dealership.

I have an '05 G35 Infiniti coupe that I bought from a shady dealer. I took my car to Sewell for a diagnostic check.

Immediately as you drive in, an employee greets you. They take you to their little mini offices where they provide you with a free bottle of water. You walk into the waiting room and the entire places smells like baked cookies. That's because right next to the freshly made coffee, tea and soda assortment is a rack of freshly baked cookies. I mean really?!

The waiting room has flat screen tv and rooms where you can plug in your laptop and work if needed. They have a children's play room and free wi-fi.

It's like these people have thought of everything to make your experience comfortable, better and overall pleasant.

After you've waited, the person assigned your case prints up of what needs to be done with your car, and reviews items with you. It's totally up to you what young want to fix or not. They list prices and also recommend what's a priority vs what may be preventative. There is no pressure from them for you to stretch your budget. And that's not even the best part.

If your wait is too long they offer loaner services as well.

I wish I had bought my car from them but regardless Sewell holds the bar high for excellent customer service, customer experience and quality work.

P.S. free car wash with service

 
Shelley B. | 2011-12-06

We have bought three cars with D.D. Lee at Sewell Infiniti over the last four years.  He has always gone above and beyond to make everything as convenient and easy as possible.  Even when we took a short hiatus from Infiniti and went with a different make of car at a different dealership, he called the other dealership to let them know who we were,  and made sure we were taken care of.  Needless to say, less than a year later, because of his excellent customer service we bought a 2012 QX56 this week.  As always, it was more like working with a trustworthy friend than a salesman!  Thank you D.D, you are the best!

 
JT M. | 2011-10-19

After receiving some service from the new Sewell Infiniti in Houston, I found myself back in Dallas with a problem related to the service...one of my lugnuts had been stripped in the repair process and I was unable to change my flat tire....BUT THAT'S WHY I ALWAYS USE INFINITY SERVICE.  I obviously wasn't happy, but I do understand that shit happens and car repair is no exception...it's how a group makes right by mistakes that makes it a business worth promoting to others.  The next day Infiniti delivered a loaner...always a new model of respectable color and without huge promotional stickers, unlike my buddy who constantly complains of the purple 3-series he receives with his BMW service that's essentially a mobile billboard...and they towed my car to Sewell for repair...completely worry-free from my end.  I received my car back fixed free of charge, and for my troubles they did a complete detail...and by complete I mean waxed, shampoo'd, and every crevice picked clean.  Servicing your Infiniti in Dallas?--call Oly at Sewell...he did a great job.

 
Jason R. | 2011-10-02

Best car buying experience ever!  Russell Crader is the man!  I came in told him what I wanted and he got me a better deal than I was planning on. Will absolutely recommend him to anyone and everyone.

 
Carrie H. | 2011-06-12

I can't believe the wonderful service at Sewell. Do not purchase another car from a non-Sewell dealership! They are top-notch!

 
Eric K. | 2011-04-01

I get my free car wash there. :)

 
Christine B. | 2010-01-01

Having moved from Dallas I no longer take my car to Sewell for maintenance.  For the years that I was their customer Sewell was always courteous, fair and honest.  I assumed all Infiniti dealerships would be equally awesome.  I'm sad to report they most certainly are not.  

Sewell is a gem.

 
Leigh P. | 2008-08-17

I like cars. A lot, especially for a girl. I can pick a car out from the hum of the engine... from the light the headlights make at night.

I like to go fast, and I like the car to go as fast as I want it to.

I found myself at Sewell Infiniti in 2004. I had a Miata with super low miles but had just gone to the Dallas Auto Show and I wanted to just breath the breath of the G35 Coupe. I didn't want to be a lookie-lou. I didn't even need to test drive it. I had 2 years left on my lease and I wasn't gonna buy a car. Period. All I wanted was to sit in it and maybe get a brochure or something.

We've now bought 3 cars from Sewell and I don't want to go anywhere else. Every other experience has been identical to my first. If you are interested in Infinities, interested in the no BS route to buy a car, this is the way to go. No "I have to go talk to my sales manager" bullshit. No "sign this little scrap of paper" crap. We just drive into the new car parking garage and pick out the one we want (color and amenities) and we're good to go. We've also had our cars serviced at this dealership for every need and they've been great. We've had 2 G35s and now have the 4 door too. It's an addiction. I am ashamed!