AutoNation Nissan Dallas in Dallas, TX


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History

Established in 1996.

AutoNation's roots trace back to 1996, when current Chairman H. Wayne Huizenga invested in an Atlanta-based waste management company that later became Fort Lauderdale, Fla.-based Republic Industries, Inc. Republic Industries would go on to acquire most of the more than 321 new vehicle franchises the Company operates today, as well as several waste management and vehicle rental companies, before changing its name on April 6, 1999 to "AutoNation, Inc."

AutoNation Nissan Dallas


Dealer Info:


Phone(s):(972) 450-2400
Address:4707 LBJ Freeway, Dallas, TX, 75244
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: Closed

Reviews on AutoNation Nissan Dallas

 
Chelsea M. | 2015-04-12

Bought my car here in November.  Ted was great and got me exactly what I wanted.  Wasn't pushy on getting me to buy even though I had my heart set on leaving with a new car that same day. I've loved my new 2015 Altima since the day I test drove it and still do.  Every time I stop by,  I seem to get an unexpected complimentary service, which I appreciate!  Who doesn't love free service?  Once they put gas in my car and washed it for free and just yesterday I took it for an oil change and they washed it as well...I didn't have to pay for any of it. Free oil change?  Really?? Hell yes!

 
Doug M. | 2015-04-12

Just stopped by the lot on a Sunday to look at some new Rogues and the security staff told me to leave.  WOW!  I've been "window shopping" for cars on Sunday's since the 1980's and this is the first time this has happened.  I could understand it if I was a teenager, but I'm in my 50's.  The last time I went to a Nissan dealer during the week, I had to talk to an agent before he finally told me that they didn't have the car I was interested in looking at - this is why shopping on a Sunday is great.  I'll never go back to this dealership again.  They really need to rethink this "policy".

 
Rosa A. | 2015-03-10

Awful experience.  We met with Peter. since he responded to our email inquiry on getting a new vehicle and a trade in. The whole experience was unpleasant, we never felt welcome and it seemed that to this sales person we were just waisting his time. It is our first time buying a vehicle and all he could offer was a vehicle that we did not like. We sat with him for a couple of hours just to be lecture on how to build my credit obviously he didn't feel like making a sale... As we were walking out from his office he had a very smart comment by saying " I kNEW YOU WERE NOT GOING TO BUY A CAR ... I JUST BROUGHT YOU HERE TO EDUCATE YOU"... well obviously he did teach us something. . He teached us that he was not the best person to waste our time with...and did not needed our business. .. minutes after leaving Auto Nation Nissan we met with a sales rep a Trophy Nissan and we walked out of that location with two vehicles .... I DO NOT RECOMMEND THIS LOCATION ..

 
James K. | 2015-01-28

Auto Nation has been good to me.  They are prompt and have good customer waiting areas.  It's clean and close to my office.

 
Derrick B. | 2014-12-29

Very poor customer service. I was in the market for a new car because I was giving my current car to my daughter. Worse buying experience of my life. Especially considering I'd found the car I wanted online and had secured financing before going to the dealership. The wasn't as described. They told me some story that a 3rd party writes the descriptions in the ads and therefore may not be correct. I won't say that they will blatantly lie to you, but the will go out of their way to not tell you the truth. Avoid this dealership!

 
T W. | 2014-12-19

Im just going to be honest in this review, if i could give a half of a star i would, this dealership is so unorganized. Its like pulling teeth if you ever need to talk to someone about something and its never a large crowd so its no excuses for always getting someones voicemail from finance all the way up to the store manager. Everyone isnt bad but there are plenty that are, as far as customer service at this place it is below terrible, to save yourself a headache please find another dealership i promise you will be better off. FYI dont even think about buying a pre owned vehicle unless its certified and if you do dont let them sell you an extended warranty, you will hate yourself for it cause its not worth it.

 
Nalin S. | 2014-11-26

I'm somewhere between giddy and loathe to deal with car salesmen. I like making them sweat, and am ok with walking from a (bad) deal, but the stress of it all is not always fun times.

I got an online quote for a new vehicle. It was a pretty good price. It changed at the dealer (about $1000 worth of unwanted crap like a window tint upcharge got added).

I got an online quote for my trade it. It was also a pretty good price. It changed at the dealer (about $5000 worth of mostly unfair dings).

I worked with Josh M and the manager on site to reconcile these quotes with the amounts given online. We mostly got there, it took a few hours. Really the only part of the deal which I was salty about was waiting an hour or so for the finance guy.

 
Leslie S. | 2014-09-30

TJ is the best! I leased my car through him and wish I had 3 Nissans ago. I got an amazing deal, completely loaded and lower payments than other dealers were offering in the metroplex. The service dept. is fast and efficient. My fiancé is amazed every time he leaves there. Says it's so much faster than his Toyota dealership that can take hours.

 
Picky V. | 2014-09-22

Now that our family us expanding, we're shopping for a new car. I saw one that I liked online and asked my husband to come here w me. Unfortunately, he had such a bad taste in his mouth from back in June (my parents were going to buy a car from here), that he firmly refused.

That's two sales that they lost

 
Jonathan M. | 2014-09-03

The WORST dealership I have ever been to. Customer service is POOR, and EVERY TIME I have taken my car for service, it has been scratched and damaged. The service department RARELY answers the phone, if you leave a message they NEVER call you back. I first thought it was a one time thing, maybe they had a bad day. NOPE. This is consistent service they present to their customers. I will never return here.

 
Angeliqua C. | 2014-09-03

I had a good experience. I knew what I wanted. They had it priced a couple thousand below mkt. Finance got me the lowest APR I could find on my own.  The team was nice and professional. At first my boyfriend and I were concerned our salesperson, Norris Nash, was a little too by-the-book, but he needed up taking great care if us without being phony.

 
Susie R. | 2014-08-05

Well, I am glad I didn't read all these negative reviews before going there.  I hate to disagree with the majority of reviews, however, my purchase went off without a hitch.  HOWEVER, I knew exactly the vehicle I wanted and how much I intended to pay.  I do not have time for haggling.  Kimberly was my salesperson and she did a great job at helping me with all of my stipulations and even came up with other ways they could make all of it work out for me.  

I processed paperwork application online and only spent time in the dealership when signing paperwork, which was a LOT.  It was the last day of the month and they did have a little hiccup with the correct terms on paperwork and had to redo it, BUT the processor was very informative and personable, which helped pass the extra time.  

All in all, I am very happy with their service and look forward to having them service my new 2014 Nissan Rogue!  

Beep! Beep!

 
Marshall L. | 2014-08-02

I have come here for service on a couple of visits.  Like Courtesy Nissan, the overall experience is pretty poor.

I called to make an appointment for an oil change, tire rotation, and a state inspection.  The rude "customer service" agent tried to get me off the phone before I could even tell her what services I wanted.  I got out oil change, she put it in, and then immediately gave me the "thanks for your business" spiel when I had to interrupt her to get more services put on my appointment.  Very poor service there.

I show up for my appointment and only one of my services was listed - the oil change.  So I had to add on.  WHAT WAS THE POINT EXCEPT TO WASTE MY TIME?  

When I asked about the state inspection, I was told the machine was down.  So now I have to make another trip elsewhere to get my inspection.  Had I known that it was down, I would have gone elsewhere.  But how could I have known?  This dealership doesn't take anything to the extra mile and call those customers needing an inspection to give them the option.  POOR SERVICE

In addition, the website lists service specials, but unless you ask for them, you will charged the ridiculous high price that a dealership charges.  From a customer perspective, this is simply wrong.  This should be offered immediately by every
"service specialist"

Free WIFI is offered, but unless you are one of the lucky few to find a place to sit in the service lounge, forget about getting signal.  

And DONT get their complimentary car wash.  No care is  taken here either.  There is so much soapy residue left on my car, that I will need to go to another car wash to get the residue off

This will be my last visit to this dealership for routine work.  Customers should be demanding better service.

 
Gary S. | 2014-08-01

Unbelievably painful, zero free thought or courtesy.  You will be nickled and dimed to death.  I'm so freaking angry and disappointed right now, and i only needed an oil change.  Have some respect for yourself and go elsewhere.

 
Bill R. | 2014-07-29

I have been going through a lot of research on the Nissan Leaf.  I had a lot of questions and Robert Williams, my sales associate, helped me through the process.  Purchasing an electric car takes a bit of a learning curve and educational process along the way.  Robert specializes in selling the Leafs and he was awesome.  I was ready to purchase and there was a serious event in the family where funds I was to use for the down payment needed to be used to help my family.  Robert was very understanding and was there for me when I was able to resume where we had left off.  This, by far, was the most pleasant car buying experience I have ever had.  (And I've bought several cars.)  I'm on my 4th day of driving my Leaf and I have to say I love it. I appreciate Robert and the friendly staff at AutoNation Nissan Dallas.  Bill R.

 
Shannon A. | 2014-07-25

Service is in the toilet since they switched from Bankston to AutoNation.  Buy from somewhere else because if you want service here, forget about it.  It took me a week of calling daily to figure out I was getting nowhere with their farmed out call center who answers their calls. They just tell you someone will have to call you back because they are unable to fulfill even the most basic of requests (scheduling an appointment) but of course, no one ever does. They won't even put a manager on the phone when requested!  The only way to speak to a human who is actually onsite at the dealership in the service department is to call Sales and demand to speak to a manager.  I tried the AutoNation scheduling app, but it doesn't work either.  All this just to make a simple appointment to bring my car in for service!  This treatment is simply inexcusable!

 
Sheila R. | 2014-07-02

Robert. Is the best. Finance and management is awful. I just wanted to downgrade because I'm a travel nurse. Instead I upgraded and they promised to hold my down payment for a month. Yet the ran my Declined cc all day long. Then asked for a check, 5000$ or my car back..utter carp don't buy. Cruzes are recalled. Fyi

 
Suzie H. | 2014-06-14

They fixed my car but unlike the last two times I was here for service- I thought the techs were not as good as before.  No call to let me know my car was done- I asked questions on pickup and the guy I asked the questions to acted irritated and put out that I actually had questions.  Where are the two guys I dealt with prior when visiting here?  I am not sure I will be back.

 
Linda X. | 2014-05-19

I called in to get my Plates a couple of days ago.  I admit I was very frustrated and might have be short with the manager because it's been 3 months and no word on my plates or where do I pay.   He told me to shut my mouth and that I already picked up the places.  Yes a Manager told me that.  I was so surprised that they could have someone like that working there!  Don't get me wrong there are some pretty nice people at this dealership and they are very nice.  But to have that kind of person as a manager?!?!  He is number 1 in my top 10 worst customer service ever.  He not only didn't tell me more info about my plates, but pretty much told me tough shit.  When you go to that dealer, I wish you the best of luck to getting someone far more nicer than him.

 
Amy D. | 2014-03-13

We've bought 2 Nissan vehicles here in the last 12 months.. Sales and Service are fine..this review is for the receptionist.... Like most businesses, a receptionist is typically one of the first people that customers see and hear.. The receptionist here is too busy on her personal cell phone, filing her nails, or looking at a magazine to be bothered ... And if you do bother her with a question.. Prepare yourself for the death stare, a bit of eye rolling, and attitude.  Apparently one of her jobs is to call tell customers when their plates are in... After a month of driving around with paper tags, I called to inquire .. Where she rudely told me matter of factly that she has called 2 weeks prior and left a message.. Um, no. (And really.. No follow up call?) Go in to the dealership and obviously interrupt some important phone call where she practically shoves the plates at me.  The couple of times I've had to deal with her.. Not even a hint of friendliness.  I strongly suggest that the management review some basic customer service points with her.. Or show her the door.

 
Elliot R. | 2014-03-08

Been here twice, had good experiences. I used to drive out of my way to Courtesy Nissan in Richardson. There was warranty work I needed done, their service advisor had all the work done but what I came there for after leaving the car there 8 hours. Then didn't tell me about it. Then they billed me more than they should've, I had to go back in and have them refund me the difference. Needless to say I wanted to try something new.

My experiences at Autonation have been much better. Waiting room not packed to the gills, service advisors are friendly, they replaced 80% of my exhaust system under warranty and lended me a loaner.

They don't have as many service specials as other dealerships, but the 15% off four square checkin helps. All dealerships try to upsell you on service, but it was straightforward and not pushy. Maybe that's a difference between New York dealers and Texas.

I have no experience with their sales dept. For now I plan to keep my Altima until it's no longer cost effective to do so. They help me achieve that objective and save me money long term.

Not 100% their fault but if you type autonation nissan Dallas in Google Maps you will not find this dealership. It brings you to a Toyota shop. I drove around in circles for 15 min with all the construction along 635.

 
Jason D. | 2014-02-17

Purchased my vehicle in December and within two weeks of owning the car the engine mounts had to be replaced (under warranty). Soon after the car was back in for what the warranty company considers a preexisting issues. In which they refused to fix and advised me to take the cat back to Autonation.  Getting a hold of someone is like pulling teeth. I have been getting the runaround from the service department and Jose in the finance department. I have been without my car for almost a month now.  This is the last time I will deal with Autonation.

 
Denise V. | 2014-01-22

I was recently in to see Kimberly about a specific Nissan Sentra I saw online. She was friendly, answered my questions and took us for a test drive. I was clear that I would be paying the full amt and what I wanted from a vehicle. The online price I wanted was apparently only good if I financed. She made one offer, was nice, but let us leave with no further effort on her part. I got one email from her and I responded, hoping she would tell me they had another car or another price offer...as she was only 500 higher than I wanted to pay. But no, and haven't heard from her again at all.

I get the feeling she makes enough very easy sales that if there is any haggling or additional effort involved beyond the minor that she doesn't feel it necessary as she can easily make the sale with someone else. Really disappointed as I loved that car. I bought a 2014 Toyota with all he same fab stuff in it plus some the Nissan didn't have and paid a little more but that's becuz  the Toyota people really put effort into trying to get my sale. In retrospect Kimberly was nice but very complacent in my opinion about my business. Hello, I came knowing I could buy and car with cash basically, knowing what I wanted and she really didn't bother to go to any trouble for me at all...no effort beyond the hour I spent there that one time. Apparently sales are super good right now and my practically 'in the bag' sale was not necessary or desired.

My daughter owns a Nissan cube and this makes me think twice about taking her vehicle here for service as I will not forget their lack of effort in getting my sale.

 
Rachel B. | 2013-11-18

After the ownership transferred to AutoNation, everything changed here. The service is so incomplete and everyone seems scattered - they don't seem to know anything about you or your vehicle. I had been coming here for four years and they didn't have my information in their database. The error took forever to correct, and I was somehow linked to a Florida phone number and address, even though I've never lived there and my vehicle wasn't purchased there.

This isn't a bust about AutoNation necessarily, as I've enjoyed my experiences at the AutoNation Nissan in Irving, where I've switched to for service. But I will never come back to this location again.

 
Krista K. | 2013-09-29

Be sure to ask for Les Hopkins.... best service and super friendly. I refer everyone to him. Want a great deal-give him a call. Love my car!!!!

 
Anetra R. | 2013-08-08

Wonderful experience purchasing my new car! Robert Williams and Jose Poot were professional and courteous. I didn't feel the car salesman pressure.  Overall it was a positive experience and I would definitely recommend seeing Robert if you are looking to purchase a Nissan.

 
Kristen D. | 2013-07-18

My fiance and I drove up to get service on our new car.  We waited for 15 minutes for someone to come outside and greet/take care of us.  Everyone continued to sit inside and never offered to help.  We pulled away in our GTR and decided even though they were close we will go somewhere that wants our buisness!

 
Scot D. | 2013-01-25

It has been a couple of years since I have used the Bankston Nissan of Dallas service center.  Man, things sure have changed.  A much better experience and very good service.  
I usually book by service on their great web-site but this time I noticed they were booked for the day, but since it was 9AM I took a chance to see if they could fit my wife's car in to have repairs made on the front end.
I pulled into the service bay and was greeted by a couple of people..finally Joe who I talked to on the phone on the way over came up and was very friendly.  A far cry from the guy I had a couple of years ago.  They took my car right in and I told them I wanted to wait to find out what the cost was going to be before I left.  I figured that would take 90 minutes or so.
So, I settled in a nice chair in the service waiting room and in about 30 minutes..far shorter than I thought it would take... Joe came in to tell me what they found and to take me back into the garage to show me what they found.

..wait..this is strange..the last time I was here I asked if I could go back to see my car and was told nobody was allowed in the garage.  Joe told me that policy was done away with by the new service manager.
The garage was spotless..and I got to even meet my mechanic and his assistances who were assigned to work on my car..classy stuff here.  They showed me the damage to the front end and explained everything in detail..I felt confident these guys knew what they were doing so I said..OK

I was escorted to a new courtesy van where a nice driver greeted me to take me home since the repairs to the car could be made until the the next day.
The next day came and I got a call mid morning saying the car is ready..so I drove over with my wife to pick it up..went in to check out and the bill was $15 less than the quote..that was a surprised... They said they found they did not need one of the parts they had on the quote.
They drove the car up my wife got in and when we got home she said it drove better than what it did a year ago...

So I'll be back to take my Pathfinder in for some work.

 
Judy I. | 2012-04-25

This review is for the service department only.  I took my car here because it is under warranty and this is the closest dealership to my home.  I had a good experience.  They provided a detailed explanation of the issue and were convenient in scheduling an appointment.  I did get a loaner car, and the repairs on my car were done in a timely manner and as promised.  They also repaired a recall item in addition that I wasn't even aware of, so that saved me some time and potential issues down the road.  I would definitely go back.

 
Tracy T. | 2011-06-19

REVIEW OF SERVICE DEPARTMENT

Such great peace of mind! Friendly, fast, efficient service ... Fix it here, never have to think about feeling safe in your car !!! I've worked in the business ... so wary of dealerships and AutoNation stores. After my experience in service, I've changed my opinion of AutoNation still wary of dealerships, but not Bankston Nissan at Dallas (off the 635). They just earned my business.

I purchased my 05 Nissan Murano in April 2011 from Carmax but was not feeling their service department and I don't trust 3rd party warranties (might as well be toilet paper) ... Carmax had just replaced my passenger window, motor defective ... and the brake pads - screeching like a hyena - 2 weeks after purchase ... for those issues had to wait about another 2 weeks for an appt that was convenient ... so off to Bankston Nissan we went without the appt nightmare.

There were a couple outstanding recalls on the vehicle (thanks Carmax for that bloody 150 pt inspection!) and my vehicle was making a loud vacuum noise at start-up. Did my research on Google - estimated $850-$1k replacement ... figured it was the SAIP or AC compressor, really hoping for a loose hose, yeah ... right! Turned out it was the AC compressor ... came out to be $934 OTD. I could've done it cheaper ... but like I said peace of mind with OEM parts rather than Joe Schmo at your local garage with a compressor from the local junk yard ...

Called Saturday. Appt Monday morning before work ... Tim in service was amazing dropped off my vehicle and had me out of there ... called me later and answered all of my concerns in detail without a rush that afternoon ... waiting on the part ... fixed the next afternoon and available for pick-up before 3pm ... payment over the phone ... walked in to service for my keys and walked out. Took advantage of their shuttle service which is early as 7:30am just make an appt ...

Now I have to go back to Carmax as my brakes are squeaking yet again, Tim advised because they used cheap after market parts ... Back to the nightmare of Carmax service to get OEM parts to stop the squeaking brakes and then never again.

Thank you Bankston Nissan of Dallas - Service Department! See you soon, will be back for an oil change, tire rotation and alignment.

 
Ruba A. | 2011-03-01

Please note that this review is purely about the PURCHASE of a Nissan. I have yet to experience service, repairs, or warranty repairs.

I just bought a brand new 2011 Nissan Sentra S just yesterday from this location. I was referred here by an old college buddy of mine who's uncle happens to be Les, a manager at this location. I believe someone else mentioned Les in a review below.

Les was great and very no-nonsense. He was straight to the numbers and I felt like he was very honest with us.

Also, someone else mentioned this earlier but yes, Dallas in the sales office is very nice and funny.

Overall good experience in car purchasing!

 
Mike M. | 2011-02-28

I recently received a post card in the mail from Nissan USA stating my truck had a recall issue and I should take it in for service at my local dealership. The recall is for a fault in the steering column that cause the steering column to part (meaning you can't steer the vehicle) on 2002 - 2004 Frontier pickups. Bankston Nissan is closest to me, so I called them up and scheduled an appointment. I was able to schedule an appointment right away. Which was great. The service adviser called me later on the same day and stated the work was complete, and I should come and pick up the vehicle. I was unable to retrieve my truck until the next morning. There was no charge for the recall and the invoice also stated they did a comprehensive inspection, sounded good to me and I was glad that the service adviser told me there were no other issues. With keys in hand I went to my truck, it had bird crap all over it. This was the first bad sign. It ticked me a little bit that they couldn't even run the car through a wash, but no big deal. Then I noticed my left front tire looked a little low... I thought they did a "comprehensive inspection". So when I got home I checked all the tires and none of the valve caps had been removed, they all had dirt on them, and 3 of the 4 tires were low. Again, no big deal but disappointing to say the least. THE BIG DEAL - The next day I got a call from the Bankston Nissan Parts Manager, he was calling me to tell me that my steering column had arrived. I was a bit confused by the call. He stated his computer showed no work was performed on my truck, the technician only ordered my parts. WTF! I asked to be transferred to the service adviser, who at first stuck with his story that the recall work was performed. It was only after I told him the parts manager looked up my service ticket and he said nothing had been done, that the adviser put me on hold to investigate... Upon his return to the phone he was somewhat apologetic, and told me just to bring it back in and he would "take care of it". Yeah right, he should have done the work the first time. I have no confidence in the service adviser, so called to speak to the service manager to discuss this issue and obvious break down in their service systems. I have left him 2 voice mail messages for the Service Manager that have not been returned after 5 days. The service here is a joke. I will take my business elsewhere and make sure my family and friends who own Nissans do the same.

 
Karrlie O. | 2010-11-30

When my car started smoking from the drivers floor board on the drive back from Austin I figured it would be best to take it into the dealership.

Upon arrival I pulled forward (had to wait about 5 minutes) and then was greeted by a service manager. He asked what I needed and I explained. I love the look you get when you are a female, at a service shop, explaining the issue with your car. Of course he looked at me like I didn't know what I was talking about but said they would give my '08 Altima a diagnostic test for the bargain price of $99. Needless to say I was quite annoyed but needed my car checked out, so I dropped off my car and was taken back home by the courtesy shuttle.

After being stranded at home the entire day I got a call that NOTHING was wrong with my car. Pretty odd since the dealership that I stopped at on the drive back from Austin said there was an electrical burning smell.

The best part was that they must have felt sorry for me and waived the $99 fee. I got out of there with a car that supposedly has no problems for free. At least if the car blows up I have documentation that I had it checked out.

I'll probably be back to this dealership for basic services since it is close to my house.

 
calvin l. | 2010-04-20

Where should we start.  I have arranged for a shuttle to come pick me up and they said they would be at my place at 2:30.  it is now 3:15 and no one.  I called them and they were very rude to me.  Normally I wouldn't say too much but this is the 5 time I have taken my car back to them to get fixed.  I purchased a Murano from them in October 09 and the breaks scream when I am backing up.  They told me many times that they couldn't duplicate the problem.  Well this morning i pulled out my flip camera and recorded it for them.  What the heck?  I just want them to fix my car.  And why tell me you will be here to pick me up if your going to be an hour late?!

 
Ariza S. | 2010-04-12

Bankston Nissan was a complete 180 from my experience at Trophy and because of this I am rollin in a new chrome cube! I haven't named it yet but I'm taking suggestions so send them my way! I LOVE this car; it's like my top two favorite cars, the Land Rover discover and Mini Cooper made love and thus birthed this vehicle just for me. I was able to get the car fully loaded with smart start, rear sensors, blue tooth, XM radio etc,. All of this was within my budget because of a Salesman named Les.

Les was real with me, showed me accurate breakdowns of everything in PRINT, did not use his fingers to count, followed up with me and worked with the finance department to get me every discount possible. Dallas with the finance department was incredibly sweet and kept us cracking up the whole time we were there. My only complaint was when I had to come back the next day to finish up some last minute paperwork he kept me waiting almost an hour because he was backed up with other clients but stuff happens sometime so I wasn't too upset. Plus they have a popcorn machine and Les keeps a big container of candy on his desk so I had things to keep me occupied =).

Thanks Bankston for keepin' it real!

 
Rachael M. | 2010-03-18

*ding ding ding* We have a winner!

In my hunt for a new car, of course.  Of all the dealerships I visited, this one snagged my business thru a combination of the staff, having the right vehicle, the right options, and a decent price.  I initially asked for quotes online and received several response emails with different vehicles, packages, and prices.  I liked the variety and that they didn't seem to be hiding anything from me.  Rather they laid it all out for me and let me choose what I wanted.

I set up a test drive for a Saturday and, unlike some places, I was immediately greeted as soon as I stepped out of my rental car.  After being greeted, I was brought inside where my saleswoman, Kimberly, was paged quickly.   Kimberly, who is extremely bright, bubbly, and friendly, had a few different sets of keys to different vehicles which she showed me before we took a ride.  I picked the one that interested me most and we were off.  At first, Kimberly drove us off the lot to show me a few things about the handling and the transmission.  She also pulled an impressive turn around in a nearby parking lot to show me the turn radius.  After that, it was my turn, yay!  I did some city and highway driving that day and Kimberly had answers for all of my questions.  

Honestly, they had me pegged based on my model & price quote requests and made sure that I was aware of all of my options.  Once we returned to the dealership, I was given a detailed breakdown of price, packages, financing options, and rebates.  They also estimated my monthly payments based on several different loan lengths.  I was upfront about getting all the pricing done today & purchasing at the first of the week, which they respected.  There was no high pressure sales and they let me make my decision on my own, with just the right amount of follow up.

Kimberly had everything set up the night that I decided to purchase the vehicle.  They found the exact model and options I wanted and had it shined up with a full tank of gas for me.  She even took the time to go over some of the features of the vehicle so that I wasn't completely clueless as to how to operate my bluetooth and radio.  I definitely drove away in my new vehicle ever so slightly giddy and excited.

So why not 5 stars?  First of all, it's a car dealership.  I doubt I'd ever want to give a dealer 5 stars.  Secondly, their finance department left a sour taste in my mouth.  I don't blame that on my saleswoman - she cannot control them.  But I didn't appreciate one of the finance folks trying to talk down to me like I'm a foolish little girl.  I know my credit score, I know what interest rates I should / shouldn't get, and I don't need to be married just for you to give me a loan.  I might be young, but don't speak to me as if I were a child.  *end rant*  

Beyond that, I'm pleased with my vehicle so far and Kimberly has followed up with me wonderfully.  For the first time in my life, I have a moonroof, yay!  I'm not sure if I'll use the service department just yet, but I'll figure that out when the time comes.

 
Una B. | 2010-02-01

I take my car here to get serviced because it's the closest dealership around. I had this ongoing problem where my dashboard computer would glitch up and sometimes the display wouldn't come up at all.

They really couldn't find what was wrong with it, but eventually when Peter (Service Manager I believe) came to work there, he was the one that finally fixed it. Or at least, directed the mechanics to fix it.

They send me some coupons for oil changes and what not, which I appreciate, but I don't like the threatening language that is sometimes used. Like "YOUR WARRANTY WILL EXPIRE, YOU ARE OVERDUE FOR _______ SERVICE!"
Uh...they just guess at what your mileage would be at, but I'm always way under.

My most recent service was for oil change plus tire rotation and they found a nail in my tire. They also replaced my brakes because they squealed freaking loud all the time. Brakes were warranty but the oil change and the tires cost me 51 dollars. Sheesh. I could have taken the tires to discount tire co and done it for free, but my car was already there and I decided it was worth the time savings.

They also replaced my key fob battery for free, which was nice. I thought maybe they would have washed my car, because they used to in the past, but no. Sadly it was returned as dirty as I brought it.

They offer a shuttle service within the week, which will go about 10 miles out. I got hooked up with a rental for free a few times, but it was a goofy little thing and I felt like I was driving a riding lawn mower.

 
Chad C. | 2009-07-01

Getting the service department to make repairs UNDER WARRANTY has been like pulling teeth since we bought our 2004 Nissan Titan.  Would never, ever bring my car here voluntarily.