Mercedes Benz of Austin in Austin, TX


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On this page you can find detailed information about the company Mercedes Benz of Austin in Austin, TX.

The following is provided current addresses and telephone numbers of all branches car dealer Mercedes Benz of Austin, and using the card, you can easily locate it visually. Also on the page provides information on dealer Mercedes Benz of Austin in other cities in the Texas.


Dealer Info:


Phone(s):(512) 454-6821
Address:6757 Airport Blvd, Austin, TX - 78752 - 3602 near Airport Blvd,Guadalupe St

Dealer Info:


Phone(s):(512) 220-0940
Address:6757 Airport Blvd, Austin, TX, 78752
  • Monday: 7:00 am - 6:00 pm
  • Tuesday: 7:00 am - 6:00 pm
  • Wednesday: 7:00 am - 6:00 pm
  • Thursday: 7:00 am - 6:00 pm
  • Friday: 7:00 am - 6:00 pm
  • Saturday: 8:00 am - 4:00 pm
  • Sunday: Closed

Reviews on Mercedes Benz of Austin

 
Herb W. | 2015-04-11

I recently bought a Mercedes C class and since I did not buy it from Mercedes Benz of Austin, I was not sure what to expect when I went there when service A indicator came on in my car.  I called and scheduled the appointment and reserved a loaner car.  Upon arriving at Mercedes Benz of Austin I was greeted by an attendant as I parked the car, he took me in and introduced me to the receptionists.  They greeted me and informed me that Chase ATkins would be my service advisor and that he was expecting me.  His desk was 2 desks away from where I was standing so they showed me the way to his desk.  Chase was incredibly nice, polite and helpful.  He made small talk and then began to explain in great detail what service A covered and told me about the entire process.  He made sure to answer any questions I had about the process.  When we were done, he said we have a loaner car reserved for you so let me show you to the people who will assist you.  Oscar Becerra attended me with the loaner and after gathering all the needed information he was showing me to the car.  He went over the features of the car and what was provided.  Both Chase and Oscar let me know that I would hear from them by the afternoon as soon as my car was ready.  Chase called me mid afternoon and said we are almost finished with your car, another 30 minutes and it will be ready.  I drove to the dealership and as I drove in, Oscar met me to retrieve the loaner car.  I went to see Chase and he told me that they found nothing that was a concern and that everything had been  taken care of as discussed earlier.  He then told me that the price for the service was actually a bit less than estimated previously.   You know I like hearing that.  He took care of the charges right at his desk, which was great not to be passed around from desk to desk.  The overall experience with Chase, Oscar and everyone at Mercedes Benz of Austin was way beyond what I had expected.  It was extremely obvious to me that this company has an extensive training program and standard of excellence in training for customer service.  They truly believe in their product, in their clients and prove that by the service they provide.  This was truly a wonderful experience for me.  I wasn't sure what to expect since I didn't buy the car from the dealer but that was never an issue, it was all about their product and me, their client.  I salute you all and you have gained a new client!  Great, great job!

 
April C. | 2015-04-09

I brought my car in for its 30000 check up.  Got there at 9:15am and they brought me to work as I expected my car to be there a couple of hours.  It was done in less time than that and cost me less than I expected too.

 
Gina S. | 2015-04-08

I bought my first Mercedes in this dealership couple years ago and it still runs like new with only about 50,000 miles on it and whenever I go into the dealership they take care of me right away regularly. The service is quite quick but it's not always open cuz it's usually a lot of people there. I would recommend you guys checking this out if anyone's interested in buying a Benz.

 
John B. | 2015-04-05

I bought my 2001 C320 from Mercedes Benz Austin in Nov of 2000.  I had it for almost exactly 14 years when I had a terrible car accident which totaled the car but left me unscratched.  My accident was related to a medical condition I have so I wanted to get the absolute safest car on the road as a replacement.  I did extensive research and found the new 2015 C-Class to have the most and best safety features available in its class.  I compared it to the Audi, Volvo and Acura models.  Mark Hakim was our salesperson and he was great.  He never rushed us and brought Glenn Mayhugh, their technical lead, in to answer my numerous questions about the various safety features.  Glenn even took my wife and I on a test drive to specifically educate us on how the various safety options work together. I ultimately decided to special order a new C300 to get it exactly the way I wanted with lots of help from Glenn.  It came in two weeks ago and is absolutely amazing.  

I can't recommend Mercedes Benz Austin enough.  Not only were Mark and Glenn great everyone else there treated us well too from the manager, finance guy, receptionists, etc.

 
June D. | 2015-03-29

Purchasing a new vehicle from Mercedes-Benz of Austin was the best experience ever!  Mark Hakim, our salesman, was an absolute pleasure to work with.  There was not one time when we felt pressured.  He was truly interested in finding the perfect vehicle for us, and was willing to take as much time as necessary to make us completely happy with the decision.  If your a first time Mercedes-Benz buyer, like us, ask for Mark.  You will be very happy you did!

 
Heather M. | 2015-03-26

I cant comment on the sales department here, as I have no experience with them. However, the service department is hands down the greatest I have ever dealt with. I was in a few weeks ago and meant to commend sooner. The advisor was extremely efficient and the technician was bar none the most knowledgeable.  Scott, David, Christopher- Thank you for a great experience.

 
John D. | 2015-03-18

We have purchased a few Mercedes Benz vehicles from Mercedes Benz of Austin. The vehicles are 100% serviced by the dealership. We continue to be extremely satisfied with the Service Team and their attention to detail. Our Service Advisor Mihn Vogel is THE BEST!!

 
A. N. | 2015-03-17

Great experience at MB of Austin! My saleswoman Anni was wonderful- helpful from beginning to end! I leased a car that I love, and the process was enjoyable! That definitely can't be said about all dealerships. They also gave us a very fair deal for our trade and were straightforward with pricing of my new car, so that made our leasing process stress free. Would definitely recommend and return in the future!

 
Jessica S. | 2015-03-16

I love their customer service and the service department is amazing! Thanks for doing such great work. Also, my husband wants to tell you stop giving me such fabulous loaner cars - I ALWAYS want to upgrade after driving one!

 
Curtis R. | 2015-03-09

I dropped in unannounced on a Saturday morning and had a technician assess my problem within 10 minutes. I was in and out within an hour, with a washed car as a bonus. All for $90.

 
Anne J. | 2015-03-03

My service advisor was not in when I went to pick up my 350 E after service.  Driving away, I noticed a light was on.  I went back to the dealership and a different service advisor went into action.  She was able to get may car right in with a technician and change the light.  It took all of fifteen minutes.  She did say I had some luck in that they had a technician available at the moment, but they would have gotten to it within the hour, I am certain, with that kind of immediate attention and concern. The young man in the driveway who gave me my key was also very knowledgeable.  I think they dealership goes out of their way to hire and train the right people.

 
Chad N. | 2015-03-02

My first experience:
I took my 61 year old mother a few years ago (I believe 2007) to look at getting her a Mercedes SUV as it was one of the luxury car brands she has never owned and was in need a good reliable SUV after her VW Toureg, Land Rover & Saab Turbo were nothing much to write home about. Upon going to the dealership with her it took about 30 minutes before a sales consultant come to our assistance and wanted her to test drive the ML. As the sales consultant went to go get the car, we waited and waited and waited. We sat for seriously over an hour in a showroom model just to have a car waiting for us be test driven. Finally, my mother had lost her cool and decided it was time to bounce as this was the most unacceptable service my mother has ever encountered when it comes to car dealerships. As we were leaving the consultant flags us down and tells us the car is ready as my mother says she'll pass, the consultant urges that they deliver the car to her house. They did. My mother lost them on the quality/speed of service. Later found out there was another client who was test driving it as she was having noise issues with her ML. You couldn't have brought us another one? You only have one test loaner?

A year or two go by and i decided to purchase the M-Class for myself as I have been a big fan of the styling and heard of great reliability stories from several of my country club golf friends. I purchased an 07 ML350 used with about 60k miles (not from this dealer but from the dealer in Houston and dealt with most servicing here).

The ownership experience part:
While the "ride" was smooth, the "drive" was not for a luxury SUV as it drove like a Jeep. I owned this car for only 3 years and put about an additional 60k miles until it's "death" at 150k. Yes, my $50k car had it's life at 150k miles and that may seem nothing out of the ordinary but add service and maintenance bills at about $10,000 in only 3 years ownership. I talked with several other friends who owned Mercedes and were shocked at how much I was paying in excessive repairs in only 3 year ownership. It seemed that I was just driving one big money pit and I say that because every time I took it in to having something replaced or fixed it would just break again and be complete disaster! My power steering had to be replaced 3 times under 30k miles of driving at a $400 cost and the warranty? Forget it, it's no use, of course they will find of lame excuses as to why it doesn't cover it. About every 3 weeks this car needed something, rather it was new brakes, new tires, new this...

Unexplainable repairs in 3 years under 100k miles:
Engine Intake Manifold $4,000
Replace Balance Shaft $4,000
Replace malfunctioning Tailgate motor ($600)
Power Steering Reservoir Leak/Replacement (3 occasions; $1,200)
Shift-tronic Transmission malfunction (3 occasions) $1k +
Seatbelt replacement ($500; you know you're in danger if the seatbelt doesn't click!)
Sunroof overhead control replace ($800; all plastic!)
Replace Headlight ($1600)

The worst service experience I encountered here was when my tailgate refused to close and motor was malfunctioning so one of the service advisors decides to whip out a crow bar and dismantle my whole tailgate in the service bay (not garage) before my eyes as nuts and bolts are flying all over the drive area and upon returning my car to me my tailgate was still loose as the bolts were not replaced and there was damage to the inner lining from where the crow bar was wedged.

What killed the car? The rear main seal was leaking through the transmission down to the transfer case causing the car to spoil out/kill the transmission after just having engine work done a few months back and wasn't caught in time.

The Service Department: My main frustration was trying to find someone to assist me as I was pulling into the service bay. When I went to Park Place MB in Dallas, every time I pulled into the service bay there was someone to welcome me and guide me to where I need to go. You have to go on a "Where's Waldo?" search to get help in the service dept. (and it sure would be a delight it they carried those books to read in the waiting area other than the boring tennis match on the TV that no one seems to be watching).

My last note on this dealership is this: I've lived in Austin for more than 28 years and with Austin grown so much and the economy booming, why are we still in the "Hood of Austin"? You may wonder why is the Porsche and Mercedes dealers in such a rough area of town, well about 30 years ago "Highland" was more of an upscale area as the Lincoln Village Shopping Center down the road was the place to spend a Saturday afternoon, now it's just an abandoned shopping center along with Highland Mall as time moved on it just went really down hill. I have been really impressed with the Lexus remodel but why can't this place touch it up a notch and move to a more courteous and less embarrassing location like 183 or 360 in Westlake?

 
Curt F. | 2015-02-17

Wade was very professional, the car was finished on time and was sparkling clean as well.

 
David C. | 2015-02-14

I had the best experience purchasing a car from Mercedes Benz of Austin. My salesman Mark Hakim was professional in every way. He is very knowledgeable and took his time throughout the entire   process. I never felt pressured by Mark. He explained the car's features extensively.

I highly recommend Mercedes Benz of Austin and Mark Hakim.

 
Stratton C. | 2015-02-09

Mercedes Benz Austin is the go to for great cars & service.  Patrick does the lease and Minh provides fabulous service, along with Ren & Ron.  Believe me, this is the place.

Stratton Cyrus

 
Jessica J. | 2015-02-09

My husband and I had an amazing experience at Mercedes Benz of Austin!! Our salesman Jesse was awesome and was able to find us the exact car we were looking for. My husband and I are customers for life there!

 
Matt M. | 2015-02-08

Safe yourself the effort and stress and go to Georgetown Mercedes. The service at Austin is horrible.

 
Rob R. | 2015-02-05

Always receive great service from this dealership and from service advisor Ron Odom.

 
Litza G. | 2015-02-04

We just purchased a GL 450 from the Mercedes dealership off of Airport. Our sales consultant, Mark Hakim, was extremely warm, helpful, and accommodating. We compared models and our needs, test drove a couple of vehicles, and had a multitude of questions. Through the process, Mark calmly addressed all questions, explained the features of the vehicles we were comparing, and was, overall, extremely pleasant to work with. We would recommend him to anyone! He is very personable and knowledgeable.

 
Jason L. | 2015-02-01

I recently took my 2013 C350 in for a B service and had an awesome experience. My service consultant was Scott Cuny - super cool guy. He was extremely helpful and accommodating. Scott put me in a loaner so I could go take care of a few things while they worked on the car. My car wasn't quite ready when I returned so Scott found a guest office for me so I could get some work done while I waited. The service department fixed a couple of other small issues I was having in addition to the service B. I had a great experience and will definitely be back when I need something. MB of Austin has awesome staff and service. Keep it up guys!

 
Cathy C. | 2015-01-30

When I arrive for service, I am always greeted by a representative and promptly taken care of. Richard was my service advisor and he was very pleasant and professional. My loaner car was ready to go even before I could get my cup of coffee. Everything was great

 
Susie S. | 2015-01-27

I am so pleased with Mercedes Benz of Austin. My technician is always professional and so thorough with his repairs. Thank you Kamy!!!

 
Jim N. | 2015-01-20

My sales consultant was Mark Hakim.   He did a great job of going over all the features of the E350 and the sales experience was very good.  Mark is very professional.   I would recommend Mark to anyone looking to purchase a new or used car.

 
Thien N. | 2015-01-19

I bought my C230 brand new in 2003 from Mercedes of Austin. It finally died recently and I had it towed there. NO ONE cared.  I had to call everyday and no one would call me back. I finally had to show up and the manager finally gave me a loaner car. He asked for my permission to spend three hours to 'diagnose' the car. Days later they finally called me and told me that it would be $8,000 - $10,000 to fix the car.  On top of that I had to pay $430 so that they can tell me that my car is a goner. They advertise that they have decades of experience, but it took them three hours to see what's wrong with the car? This place is such a rip off. You may love your new car now, but they won't even pay attention to you when it gets old. Terrible place!!!!

 
Marta G. | 2015-01-14

Michael was very helpful and excellent advisor. Made my entire experience very fun. Excellent customer service.

 
TC T. | 2015-01-12

We have always received excellent service, and the service manager always keeps us informed about the status of the work.  Very nice to have such personal attention.

 
Lara G. | 2014-12-23

Is there a way of giving 0 stars?  I am stunned that they have so many "raves" and wonder if they weren't purchased or fabricated.

I purchased my first G500 at the Austin location years ago and it was a huge regret - the sales experience was less than stellar - we walked in wearing shorts and t-shirts so I guess we didn't "dress the part" to get helped by anyone and had to ask to be helped - and we knew we were buying the vehicle - easiest sale on the planet, folks - and the service department throughout my ownership of the vehicle was the WORST. Unreliable to say the least - thoughtless, rude and it was routine to send the vehicle in MULTIPLE times for the same issue.  We even complained in writing to the management team and they didn't so much as make a phone call to us.

We were so relieved when they built the Georgetown location  - I had a choice when buying my G63 this past year and I would have driven to the North Pole to get it before buying it from the Austin team - I will happily drive the extra half hour to Georgetown to service it for better service and a more knowledgeable team who strive to go above and beyond for their client.  

Austin is a growing city - Austin Mercedes would do well to improve itself greatly for that growth - please note that I am not some princess who needs her feet kissed - I am pretty laid back - and I will never set foot in that dealership again.

 
Ambra G. | 2014-12-17

My Husband and I have now leased two C300s in the past four years from Mercedes-Benz of Austin. The second time around we had the pleasure of working with Chris Hernandez. We had made several trips to the dealership to test drive a few cars. Chris was extremely knowledgeable, real and polite. He wasn't that the typical car dealer. He was patience and never made us feel pressured. His sales technic is to build trust and relationships. When working with Chris he made my Husband and I feel that we were his priority but not in that fake 'charming' way. He never gave false hopes either. He called when he said he would. With crazy work schedules Chris asked us to come back to the dealership so that he could give us a tutorial of the car we just leased.

 
Brooke B. | 2014-12-06

I had an excellent experience with Mercedes this last week. I had accidentally washed my Mercedes car key and had to have my car towed to get a new key. Mercedes towed my car complimentary to the dealership. Mercedes also sent me a complimentary ride from my home to the dealership to pick up my car.. They also cleaned my car thoroughly.. It was a 5 star experience all around.

 
James M. | 2014-12-04

Long after the sweetness of a great purchase, great price, and great snacks comes the realization of the poorest service department in the state!   Car dealers that pay service writers commission or have quotas like MB Austin are lost when it comes to putting the customer first.  On my 70,000 mile G I was told I needed spark plugs and an air conditioning compressor....  $3,500...  I took the car to MB Georgetown told them nothing about the MB Austin experience but just to check the spark plugs and the compressor.  Sure enough it's all fine.  Just to see I priced a few different services and parts between the two dealers and MB Austin is about 40% higher.  I realize the owner/GM has a lavish lifestyle and corporate jet but come on your car dealerships in the ghetto..  Buyer beware and I hope my experience helps someone avoid a bad one.  Just take the drive to Georgetown.  You will be glad you did.

 
Mike L. | 2014-12-01

Mercedes of Austin and our service advisor Wade always provide the best of care of us and our GL550.  By planning ahead they always have a car available and keep us in the loop for our service as it progresses.  Great service and great care!  Chris has supervised the care of our two cars as well and is also great.  Thanks guys!

 
Carlos C. | 2014-11-18

Great service as always on all fronts!

 
Marcus G. | 2014-11-17

I have owned my E320 for two years, which is still under warranty, during which time I have had many occasions to interact with the service department at Austin Mercedes Benz. Initially, my impression was that the service department was somewhat brusque, with few smiles, and little zeal to soften the frustration of being without my car for a few hours, or a day. On one occasion, I was presented with a massive invoice for my repairs, for a car under 100% warranty. I had to point this out to the service advisor, at which time it was determined that the invoice had been prepared using someone else's VIN. A recurring frustration is that loaner cars are rarely available. I think one must have to be specially "connected," to consistently obtain a loaner.

Today, I called the dealer because -- two weeks after my normal scheduled service -- on a 30 degree morning, my car was dead as a doornail. When I called, they gave me another number to call for roadside assistance. Couldn't they offer to connect me? I called roadside assistance, and the mobile assistance guy showed up two hours later, and his first question was, "where is the battery..." Oh my. Then, when he couldn't replace the battery, I called the dealer back, and they again told me, "call roadside assistance." OK. Another call.

This time, it took 5 hours of waiting for the truck, to tow my car to Austin Mercedes Benz. No loaner. No clear picture about how long this might take. And not one "I'm so sorry you are having this trouble, but don't worry, we will figure it out and have your car ready soon!" Nope. Just a bland, "call this number and have it towed."

Automotive service is a necessary evil, yes, but some companies have figured out how to make it less unpleasant, and make owners feel cared for.  Reinforcing my feelings are the glowing descriptions of the service experiences of my BMW, VW, and Tesla owning friends, which leave me feeling like I am in a bad marriage with this dealership, and maybe Mercedes Benz in general. I get the distinct sense from the way I am treated when I call, and drop off my car, that they are trying to convey a clear message: "Why not buy a Tesla next time."

 
Zachary M. | 2014-11-13

Outstanding service!  Easy and pleasurable buying experience.  Nicest dealership I've ever been in,  the free coffee cookies and drinks are an added bonus while you wait.

 
Milton G. | 2014-11-13

Courteous, thorough and efficient service with frequent updates regarding progress, if needed. I took my car in for regularly scheduled service and a few minor repairs which were performed flawlessly. Over the past 3 years my experience with the service department at Mercedes of Austin has been exemplary and at a reasonable cost. I highly  recommend it.

MJGMD

 
Ronnie M. | 2014-11-07

Had an issue with my battery months ago, March, 2014. Called MBRSA and a wonderful serviceman "Wally" was sent to replace my  old, dead battery. Easy, fast and painless transaction.  Well, approx. 8 months later,  October 2014, my battery was dead. I called MBRSA,  and was informed by Elizabeth that I was no longer on MBRSA -this was after I was told by someone at MB that I had lifetime RSA since my car was purchased at the dealership. I asked what I needed to do  Elizabeth informed me that they would send MBRSA out but would charge me 75.00 to jump start my car. Yes, 75.00 to jump start a car! I told her the battery had been installed by them 8 months prior and it did not work - it was a bad battery.  She acted like I was insane and it had to be some other issue therefore the 75.00 was to find out the REAL issue.

Once again, Wally the Wonderful came out, tried to jump the car, battery dead, sometimes it happens. Wally replaced my dead battery with a new one.  Started right up and I was good to go.  I was also informed by Ms. Elizabeth that if it was the battery,  the 75.00 would be back in my account in approx. 48 hours.   It has been over a week and I still do not have the 75.00 back in my account , as I was assured it would be,  by Ms. Elizabeth.

I'm just very grateful for having Wally the Wonderful as my serviceman. After many years of having MBAustin in my life I have had some ups and downs. More good transactions than bad.  Waiting to see what happens to the 75.00 that I was told would be returned to my account in 48 hours.

Chris, I would like for you to contact me, at your convenience, of course, regarding no longer having MBRSA. I am confused. This car was a gift and maybe  I was not filled in correctly about the MBRSA policy.   Ronnieaustex@yahoo.com

Will finish this review later....

 
donovan s. | 2014-11-06

I have been doing business with MB of Austin since 1997 (they went by Continental Cars then), and I continue to do business with them because each and every person, from the receptionist to the car valet, works very hard to earn my trust and business, and they have never come up short. Their commitment to customer service is apparent every time I go there.

 
Marcus R. | 2014-11-03

I helped my mother-in-law buy a new GLA.  We worked with Mark Hakim.  Mark was great.  Very professional and responsive.  The purchase process was very low pressure and straight-forward.  Everyone we dealt with at MB Austin was very professional and honest.  Will definitely return when we purchase another new MB.

 
Edu G. | 2014-10-30

I called roadside assistence at 7:45 AM and they were at my house at 8:15 AM.
Very professional and helpfull person, He change the bad battery and I was ready to go by 8:45 AM.
Good job Mercedes Benz of Austin!!!!

 
Angela L. | 2014-10-29

This review is about the Sales Department, specifically Mark H. and Glen.

I came in after a horrible experience with another dealer. The sales part was fine, but finalizing the deal was a nightmare that still makes my blood boil! Mark helped me have one of the best car buying experiences you can have. He listened to me and found the perfect car for me. It wasn't what I thought I wanted but the car screamed my name! He showed us how to really use the car and made sure we received the best bang for our buck. He took care of me like I was family. I will say, there was another sales agent who was supposed to help us, but didn't seem to want to. Glad Mark stepped in!

Finalizing the deal was easy and quick. They walked through every step. Explained everything and had me out the door to Glen in no time. Glen walked me again through the features, should me new things and sent me an email with all the information in case I forget.

 
Rafael L. | 2014-10-28

Richard Walker at Mercedes of Austin is as professional as it gets!!!
Thank you Richard and to the dealer for such prompt service and the great price.
By the way the loaner just kept saying to me: "buy me" ..... I'll have to call the sales dept, :-)
Thanks for everything!

 
Charles S. | 2014-10-23

Just got off the phone with the service department of Mercedes of Austin.  I was asking about the cost of replacing a PCM (Powertrain Control Module) and whether or not they could program it for me.  I needed to know the cost so I could determine whether or not I would sell the car as is or make the repairs first. The guy was totally dismissive of me.  I told him the error code I was getting but he refused to give me a price.  These dealers that insist on making an appointment before you can have a price is out of line.  I asked for a specific repair price, I didn't want a diagnosis.

 
Deborah H. | 2014-10-16

Great job to my sales guy rob burge ,finance Don,and new car guy Glenn for making buying a new vehicle lots of fun!ROB built me a great car!thanks all Deborah

 
Jafar J. | 2014-09-20

A few days ago I walked into Mercedes-Benz looking at some new GLK's. I was greeted by a warm friendly staff and I informed the reception desk that I simply wanted to LOOK at the vehicle. I just wanted to compare it to BMW in order to make a decision later, not there on the spot. They were respectful and pointed me in the right direction. However, the GSM, Rhonda Zanka, followed me around trying to get me to buy TODAY. She wouldn't leave me alone and it put a very bad taste in my mouth. I didn't know that GSM's were suppose to be out on the sales floor accosting people. I did not have this experience at BMW and decided to take my business to them. I loved the GLK but the way I was being harassed by this lady was awful.

 
Annie D. | 2014-09-17

Excellent service and courteous staff at MB of Austin. My second time there and always a smooth experience.  Thank you!

 
Rick B. | 2014-09-04

Great service as usual from Ron and the team!  Thank you.

 
Scott M. | 2014-08-20

I wanted to comment on how amazing the attention to detail and genuine care we were given by Bobby Davis. My fiancé and I brought in out GL350 for a very minor warranty repair and an interior detail. Bobby coordinated the effort. The interior was superbly well done and Bobby communicated very well all of the details to us. We highly recommend his service and will continue to look forward to working with him and this dealership.

 
Sam L. | 2014-08-11

I had a wonderful experience at Austin MB. Stacey Olmstead is a wonderful person to work with! She made it so easy and is very thoughtful. She is the only reason I didn't even bother going to Georgetown MB. Highly recommend working with her.

 
Kimberly H. | 2014-08-11

My son was sick and they made it so easy to get service! They brought the loaner car up to my car and I didn't even have to go inside!  My son has leukemia and little things like this mean a lot to me to keep hi comfortable when he is sick.  Bobby in service is awesome!

 
Jeremy S. | 2014-08-02

I can say with enthusiasm that Stacey from Mercedes Benz - Austin is a fantastic professional in every regard.  Courteous, friendly, and knowledgeable, she helped my friend and I find the best fit for our needs.  We haven't made our purchase yet, but Stacey's service was above and beyond what you could hope for.  Seek her out and tell her Jeremy sent you! It won't get you anything, but she'll eventually start to wonder who the heck Jeremy is...

 
Marcie P. | 2014-07-23

Bobby @ Mercedes Benz of Austin did a great job servicing my breaks.  He exceeded my expectations and got it back to me the same day. He was polite and efficient! Good work Bobby....MPalmer

 
John M. | 2014-07-14

Bobby Davis was exceptional in helping me for over two weeks with my 1997 Mercedes. He dealt with Benson Mercedes in San Antonio in a dispute regarding a repair I had done there days prior to bringing it in to Austin. He kept me informed, communicated with the SA service manager, extended my loaner car and worked with pre-owned cars to eventually put me into a newer vehicle. Bobby was professional, informative and empathetic. Although on a teacher salary I could take my car elsewhere for lower prices, I will continue to bring my car to the dealer for maintenance and repairs because of Bobby's honesty and commitment to helping get me quality and fair service. Everyone that helped me was remarkably sincere and reassuring. I am pleased that no matter the year of one's car, all are treated equally as Mercedes customers.

 
Matt K. | 2014-07-11

I'm now on my third Mercedes from Mercedes Benz of Austin and I keep going back because, quite simply, they treat me more like a member of a big family instead of just a customer. The sales process has always been high-touch, low pressure, and about as painless as you can make it--and that's something that you experience from the GM, Fritz Masch, to the sales team (John Butler is the greatest...seriously), to the guys working the numbers (thanks Andrew, Brett and Dan). In each of my experiences, I've been given a fair price the first time, plenty of time to test drive and inspect the cars, and the team really goes above and beyond when it comes to handling the little things when it comes to making all the paperwork easy.

Service after the sale is also top-notch. Ron Odom has been my service advisor for about 7 years and I trust completely that my car will be serviced right and on time. Typically, I've only ever required the standard service at the A/B service intervals and, every time, I know before I leave the dealership in my loaner exactly what services will be performed and the estimated cost. No surprises. The only time I've ever needed more extensive service was an ignition glitch in my first car--the system only hiccupped once and wouldn't repeat it when I took the car in, but MBofA still ordered a completely new ignition system and installed if at no cost--without me even having to ask. That's precisely the kind of experience I expect from a Mercedes dealer.

 
Chelsea S. | 2014-07-10

I am a new Mercedes owner so when my light came on that it was time for a service I was a little nervous, mainly about in the inconvenience and hassell of going to the dealership and also that it would probably be pretty expensive.

To my surprise it was a GREAT experience, everyone in the service center was so friendly and wanted to know how they could help. The price was very reasonable, way cheaper than the places I called that were not the dealership.

I have nothing but good things to say about all the guys in the service department, especially Richard, Pedro, and Glen. They made me excited to come back next time!

 
Lisa W. | 2014-07-06

I'd like to give a shout out to Jim Lang for his great service as a sales consultant at Mercedes Benz of Austin. I so appreciate all of his time, care, and enthusiasm. His attention to detail and love of his work is admirable. Thanks Jim!

 
Douglas L. | 2014-07-01

My recent experience with Mercedes-Benz of Austin could hardly have been better. From the time I arrived for my appointment until I drove away two hours later, it was a first rate experience. I was greeted in the driveway by staff who were well groomed, professional looking, SMILING. I was greeted and directed inside where the receptionist greeted me warmly and directed me to Richard. He very friendly and focused on the concerns I was expressing. He answered all my questions and never made me feel hurried. The loaner process was swift and uncomplicated and I was soon on my way. Richard called me as soon as the work was complete and told me that within thirty minutes the car would be washed and ready to go - and it was! The entire process was painless, as it should be. Kudos to the staff for a job VERY well done.

 
Adao J. | 2014-06-17

Great service. Everything is convenient for you for a better experience. Another reason to keep Mercedes in the family. Special attention to Minh and the guys that receive and bring your car.

 
Rob S. | 2014-06-11

WOW! I think I just had the best customer experience of my life, which does not come easily because I have very high expectations. My tire had a blowout on 35. I called my service advisor, Bobby Davis. Within 15 minutes he personally came and picked me on the access road. When we got to the dealership he had a loaner car ready, so that I could pick my friend up and take her to the airport and run some other errands. In the meantime, Bobby had my car picked up and brought to the dealership where he fixed the tire and washed it. I came right from the airport and texted him I was on the way. When I got there Bobby had my paperwork ready and car running and ready to go on the service drive. I don't think it could have gone more seamlessly. Thank you so much Bobby!

 
Tim M. | 2014-06-07

Service beyond expectation.....as usual. :)

 
Andrew S. | 2014-06-01

Picked up my 2015 S550 from MB Austin.  Great experience and service.  Love the car and the sales experience.  

Went to the jokers in Georgetown and was appalled by the lack of professionalism and courtesy.  Will never step foot into that place again.

Nice to be taken care of by MB Austin...look forward to another MB soon.

 
Elvis W. | 2014-05-26

Best customer service of any business in Austin.

 
Alvin B. | 2014-05-20

Great personal service from a friendly, knowledgable staff.

 
Stephen S. | 2014-05-15

Last week I set an appt. with Wade Wells for a 4 wheel alignment on my 1998 SL500.
I got tied up in rush hour traffic and was 20 minutes late. Wade and his team still got me out on schedule. Thank you Wade and MBoA!

 
Clementine B. | 2014-04-29

Have driven Mercedes for years and in the process of purchasing one for my daughter was put in touch with the rudest, most abrupt salesperson-John Butler.  I was shocked by his cavalier attitude and  brusque behavior.  So shocked I refused to do business with an establishment that asks "how we can make your experience better?" and then treats me this way...You know how I made my experience better?  I drove to the San Antonio Mercedes-Benz dealership and purchased my daughter's new car!  Had the most pleasant and efficient purchase experience due to Mr. Paul Spencer. John Butler should take lessons in being a gentleman and a salesman from Paul.
   The best part of the experience was when the Austin MB dealership manager called to apologize and give me a "special" deal while I was signing the documents at the San Antonio dealership.  I did get a "special" deal because I dealt with Paul and a dealership who earned my business.  Great lesson for my teenage first-time car owner.  Luxury car buyers want service and a level of sophistication that is lacking at the Austin Mercedes-Benz dealership and never existed In John Butler..

 
Eddie H. | 2014-04-17

Not only a luxurious vehicle but luxurious service and team
people hate to service Their vehicle.  But we actually look forward to it! Great service! From Management Chris Hirsch to service advisor Wade even to porters and rental dept! Great Guys!

 
Christa H. | 2014-03-29

After deciding to give it a second chance I went in on a Friday morning and found John Butler. He made my buying experience the best. No pressure no hassle just what any buyer would want. Thoroughly appreciated
The experience. Since they didn't have exactly what I was looking for they are shipping it to the Austin store and I will have it on Monday. They gave me a loaner (better than the fleet loaner) to drive until Monday. Beyond satisfied. Thank you!!!

 
Amy m. | 2014-03-22

I had a great experience working with Blake Betts and purchasing our GL450 from Mercedes-Benz of Austin. Blake was very helpful, courteous, and professional. He really worked with us to get the car ordered and an kept in touch with us during the different stages of the production and delivery of our vehicle. Ask for Blake if you are interested in buying a vehicle from MB of Austin. He will meet and exceed your expectations.

Our finance guy was Brett Liming, he carefully explained all the financing and  extended warranty programs. I felt very comfortable, never pressured and he got me a great rate!

On the day of the delivery, Glenn Mayhugh spent a good amount of time with us, going over all of the features and it was fun. Thanks Glenn.

The dealership is under renovation, but the inside is clean and nice, with complimentary drinks and snacks while you wait. Service dept. offers complimentary car washes, and loaner cars when your vehicle is in for service.

I would give our sales person Blake Betts 5 out of 5 stars, but our overall experience gets only 4 stars.

 
Milan P. | 2014-03-22

Can barely call this place a true mercedes dealership. Service was bad and they didnt know a lot of stuff about servicing GPS units on my car.

 
Wendy K. | 2014-03-17

While there are reviews critizing customer service, I can say that from the being of my search for a new or used Mercedes I worked with Chris Hernandez. Chris was outstanding, friendly, respectful (no hard-sell), knowledgeable, worked very hard to answer any questions I had and was very nice.  He/they didn't profile me whether I could afford one or not.  They didn't waste allot of my time, I found the car I wanted, a 2013 C250 with premium, sport and multimedia pkgs,the color scheme I wanted and completed the entire transaction including handling my trade in - in 2 1/2 hours. I do believe it depends on the sales person you work with and the attitude you put forward.  
I would recommend working with Chris if you are interested in a vehicle from them.

 
Kendall J. | 2014-03-14

I am treated so well every time that I visit Mercedes Benz of Austin. I know that I am not one of their highest paying customers, but they treat me as if I am. Everyone who walks in their doors are greeted promptly and taken care of immediately. The service is always extremely fast and friendly. I moved out of Austin recently and I have two dealerships that are closer to my new residence, but I drive two hours out of my way so that I can work with my service advisor, Minh Fogel. She is the main reason that I love MB Austin so much and refuse to go anywhere else to get my car serviced. I can't say enough great things about Minh and the MB Austin crew!

 
Doug R. | 2014-02-04

I had a ridiculously good experience with Mercedes of Austin and my service advisor Bobby Davis. I was traveling through town from Dallas on business and my strut went out stranding me in Austin.  Bobby realized the urgency of getting me on my way and expedited the repair in less than a day.  If I one day move to Austin, this will be my dealership.

 
Andrew M. | 2014-01-26

I went in three weeks ago to look for a replacement for my wife's e500 4matic wagon to a GL. And perhaps trading my SL600 for the new s500 4matic.

Initial in store service from Michael Bakiris was decent as he walked me around and showed me what was available on the computer. I left with a printout and told him i'd think about it. And this is when things just went to pot.

I emailed an offer back two or three days later, but after repeated emails, texts and messages to call me back, nothing from Michael for over a week. After I texted that perhaps my emails were being spammed out and for him to check his mailbox, I got an email a full week and a half later saying that the GL350 had been sold.  WTF kind of service is this? Of course it sold, because no one ever bothered to call me back or respond to texts or emails until after the unit was sold.  

I was wiling to give Mercedes Benz Austin another chance after some service problems years ago, but this lack of customer service is amazing. You'd think someone who has 3 Benzes already would get better service...I am currently talking to Mercedes of Georgetown and maybe even Houston or Dallas if they'll sell outside of area. The other option is the M5 or Porsche Cayenne. From my two visits to BMW, the BWM customer service seems hands down better than Mercedes. Reviews online seem to reflect that as well.

The mixed reviews on yelp seem to be hit or miss based on sales associate so perhaps I just got a lemon of a sales associate.

 
Jim R. | 2014-01-17

I had a great experience working with Blake Betts purchasing a new (slightly used) car from Mercedes-Benz of Austin over the last week and a half. My girlfriend came in near closing time- since we both work full time- and Blake stuck around to make sure we were able to test drive the car my girlfriend wanted. He was very helpful, courteous, and professional. When it came time to close the deal, even though he was suffering from what could possibly have been the worst case of cedar fever I have ever seen, he stuck around to make sure we got the deal and financing he promised us. Dan Boone carefully explained all the financing and potential extended warranty programs to my girlfriend like she was his niece. We both felt very comfortable, never pressured, with the deal we got.

The dealership itself isn't in a area you would picture a Mercedes-Benz dealership, but the inside is clean and nice, with complimentary drinks and snacks while you wait. It is currently under renovation, but that hardly took away from the experience. With their fair prices, complimentary car washes, and loaner cars I think this will be a place my girlfriend does business with again and again.

 
Jill v. | 2014-01-06

If you appreciate good customer service, then I would not purchase a vehicle here.  Rude and unresponsive about sums it up.

 
Full of life Y. | 2013-11-01

OK.  Now I have an update about my experience with Austin Benz.  
Don't we all rather hear "I am so sorry" "How can I make your experience better?"  "I understand your frustration & let me help you?" when we have bad experience as a customer??

That is what this dealer did for me.

Janet who turn my bad experience to very satisfying & happy ending experience.  
As a customer, don't we all agreed it is good to hear when the companies correct their errors, make things right just "For You~~" & cares "Improve Your Experience"?  
My one star review could be ignored & the dealer couldn't careless about what I think... so that is what I thought until GM & Janet took care of my experience.  Changed an awful experience to very happy camper experience.

Here are the reasons.  
1. Going extra miles- We both agreed on what happened shouldn't happened but it did. To me the most important experience is when the company goes extra miles to correct the error(s) or improve the experience by doing extra things above beyond their duties.  
As soon as my concern was addressed, This dealer was right on it.  Honestly, they could just ignored this one bad experience & move on to new customers but they didn't.  Janet was able to work with Continental collision shop & make sure my car will be ready for me to pickup.  Especially when I had to drive from Dallas to pick up my car at 9:30pm, i was just so happy how Janet made my over 2 weeks experience with this dealer.  
2. Communication- all I can say "amazing"

I wish other customers who had one star experience with this dealer had 2nd chance to have better experience.  Mine was amazing.
Not just here & there free things they did for me but knowing I am over 200 miles away from the dealer & the way they handled my case, all I can say is
"Thank you!"

Thank you so much for taking care of me & my C250!!!   (General manager Jimmy, thank you for your concern about my experience & I am so glad you have an employee like Janet! )

Big thank you from Dallas!!

PS
now you guys made this amazing experience... Would I be able to find a Benz dealer in Dallas who will exceed my experience like you guys did??

 
Michael A. | 2013-11-01

We had the hardest working, most sincere salesperson. Ask for Blake Betts when buying or leasing from this dealership. He got us every discount possible and made our deal happen.

 
Roland L. | 2013-09-28

Walked in to check out the new CLA for a buddy and got profiled right away as someone who could not afford one(I forgot to wear my Rolex that day). Salesman said they were all pre sold and walked away without even a 'thank-you for coming in' or attempting to schedule an appointment for a viewing and test drive.  Walked around the dealership for a while and was not even approached by anyone offering assistance.

Just sold my Audi Q7 2011 TDI and was also now considering a new CLS. What a stuck up place! When I shopped for my Audi back in 2011 I went in to test drive a GL and got the same treatment. Thanks I'll vote with my wallet and spend my money elsewhere.

 
Nathan I. | 2013-08-21

To quote the immortal words of the ShamWow guy: "You know the Germans always make good stuff."

Why yes, yes they do. From my Brookstone nail clippers, to the classic tailoring of Hugo Boss, to the BMW I drove for 11 years--I am well aware of the Germans' engineering and designing prowess. I wasn't too thrilled with their authoritarian flight attendants during an international flight on Lufthansa, but as a rule, I'm a fan.

My review of Mercedes Benz of Austin will serve a dual purpose: It will explain how wonderful an experience it is to buy a new car from this dealership, and will also serve as Kar's official obituary. Kar, being the BMW 330 Ci I received as a graduation present and who has been with me for over a decade. Kar was a good car; even up until the end, he drove smoothly and faithfully through all the misadventures of my twenties. There were a lot of memories in that car...some good, some bad, some of them not repeatable here. Oh, God. Now I'm getting emotional.

Kar finally reached a point where I had to man up and pull an Old Yeller on him, except he didn't contract rabies defending me from a wolf, so much as have his A/C crap out on me right before summertime in Texas. It was time to take him to a farm, where he could be free, and run around in a field with other BMWs. The problem was, I needed a replacement.

Ever since Samantha went shopping at Gucci in the first "Sex & The City" movie and had the back of her Mercedes GLK slowly close down on all her designer shopping bags, I knew that was the car I wanted. If you're wondering if I truly choose cars based on what I see in frivolous scenes in ridiculous movies, the answer is a resounding "No." Because I also wanted it to be black with black interior and accented with chrome, so I could nickname it "Vader". And we all know "Star Wars" is NOT a frivolous nor ridiculous movie.

Being the last person in my family without a Mercedes Benz, I decided it was time to join the club. The only thing keeping my loyalties tethered to BMW was its palatial waiting room, but I figured everyone must make tough sacrifices at some point in their lives.

Essentially, I bought my car over the phone. I was too busy working, so my dad went scouting and did all the preliminary work for me. Sure enough, they had one, brand new GLK--black on black--ready to go. It had tons of options I would never use (heated seats!), and 20" rims that apparently looked just fantastic. I don't know what horsepower or gas mileage means, so I choose the cars that look pretty. And Vader was ready to go.

The brochure description of the GLK read: "A taut, muscular shape is a direct reflection of the power and agility within. Its upright design attests to its upstanding reputation for courageous and  dependable performance." Taut and muscular? Upstanding? Dependable? For a while, I wasn't clear if it was describing an automobile, or the perfect man. Should I be worried it sort of turned me on?

I finally went in to sign the papers. It was then I learned you can't purchase a new car with enthusiasm and snark, but luckily, financing was available. BIG shout out to Rob Burge, the sales consultant. My parents recommended him, and for a good reason. He was friendly, knowledgeable, patient, and helpful. This wasn't really a complicated transaction, but he went above and beyond in terms of service. The process could not have been smoother because of Rob.

The finance man, Dan, was similarly fantastic. I haven't seen so many numbers, percentages, and real world math problem verbage since AP Calculus. He made the very "not-fabulous" part of purchasing a car easy and breezy for me, for which I am forever grateful.  

Kudos to the random employees who always offered me coffee from the coffee bar. Also, kudos to them for having a coffee bar. And a free car wash on Saturdays.  

Every new purchase comes with a one-hour tutorial on how the thing actually works. There are so many buttons and screens and commands, and the thought of reading the instruction manual is God-awful. I'm so glad this is available. The man who conducted my crash course, Glen, was similarly excellent at what he does. And he set up my Bluetooth to play my iTunes, a concept I still don't quite understand. You cant put a price on that sort of service. When I left the lot, I felt I had a near-perfect handle on my new vehicle.

I moseyed on over to the accessories department, where I promptly purchased a custom windshield sunscreen. Texas, remember. Every fiber of my being wanted to order some stupid accessory like a ski rack, but I talked myself out of it.

It's been several months, and I am loving my new Benz. Not only do people say it's "pretty" (Melissa A. also said it looked "butch", in a good way), but a client of mine once said: "It's perfect. It just LOOKS like you".

I'm assuming she meant dependable, upstanding, and--why not?--taut and muscular.

I'll take it.

5 Stars for Mercedes of Austin.

 
Duncan C. | 2013-08-11

Found out that my car was out of alignment due to the previous owner putting on lowering springs. They worked with the factory's spec and massaged them to work with my lowered car...My service adviser Ron Odom was very knowledgeable.

 
Mitch M. | 2013-08-05

Don't go to this Mercedes Benz dealership if you live in Austin. Horrible experience with the customer service in the Service Department. The service representative was unhelpful and complacent in her communication. Not the top notch customer experience you think you would get for buying a Mercedes.

If you live in Austin it would be worth driving north to Georgetown!

 
Katherine H. | 2013-07-10

Mercedes Benz of Austin is undoubtedly first-class all the way! It begins the moment you walk in the door with the smell of fresh baked cookies and brewing lattes. It ends with an amazing deal orchestrated by one car sales extraordinaire, Reva Hoffman. My family calls her the dream maker. We should know.  Reva has sold us a handful of cars. Don't forget to ask about FREE car wash Saturdays!

 
Keya P. | 2013-06-18

I think I just experienced the best service I have ever received from MB of Austin! Thanks to Bobby Davis, a new service adviser at this dealership! He kept in touch with me letting me know what's going on, what are they working on, when they'll be finished and associated cost with each items.
In my previous experience, most of the time, I had to keep calling for updates. That's not what i expect from MB. I have had Mazda, Nissan, Ford, BMW, and Saab in the past. I'm fairly familiar with different dealerships and what i should expect.  
I think Mercedes Benz should hire more service advisers like Bobby to represent their brand! Thanks for the great service again!

 
H B. | 2013-06-18

Ok I agree with many reviews and sometimes I recieve five star service and sometimes 3 so my average is a four. However, since I learned my service reps name and gave a little bit of care about her being a human being and a busy one, she has been amazing. Minh is a great advisor and so understanding, yes I have to wait too long now and then but I really like the quick service program, when you just need an oil change, and she knows my lifestyle better and is very helpful. I really have learned to be a great customer and a more caring person and in exchange I have had fantastic service. So, I am not saying all of the negative reviews are not deserved, but maybe some patience, communication, and seeing your service person as a person, not some kind of servant or lackey may help a ton. Today Roy just ordered my daughter her first Mercedes and I am getting my second one tomorrow. I couldn't be happier and I recommend this dealership. No, they won't kiss your butt, however your car will run great and you will definitely be taken care of, but if you need your ego built up or some sort of boot-licking, your probably a jerk and I don't want you to be a fellow Mercedes Benz driver. Thanks, MB AusTx!

 
Nadeem C. | 2013-04-15

I have been a Mercedes owner for over 15 years and I have never met a more arrogant and incompetent group of people. I brought in an E320 for repair and the car broke down on the way home. I had to have it towed back twice and was told that I would have to spend thousands more getting it fixed after already spending over $1400.00

I contacted the GM to rectify the situation and he basically said "too bad" we can't help you unless you pay for all of the repairs.

Never again!

 
Clint R. | 2013-02-27

I have been here several times to have my car serviced and every experience has been a bad one.  Please go to BMW of Austin and visit their service waiting room before buying a Benz that you have to bring here.  Everytime I have been here waiting for service, I have not been asked by the MANY people that I pass if I need anything etc. (general customer service).  I asked the tall girl in the front of the showroom if there was a computer that I can use and she directed me to the one comupter setup for customer use and cut me off to answer the phone as I was asking her to pass the message along that more computers for customer use would be benificial as the one computer was in use (by an employee as it turns out).  I sat at the cofee bar just and lady working there was texting on her phone and multiple spanish convo's were taking place.  Again, never once asked if I could be helped.  She simply looked up and saw me sitting and said hey, then back to her personal cell phone.  

I will be trading my Benz for something else due to my experiences here and I swear that I will NEVER buy another one and will tell everyone that i know about my experiences here.

 
Mark T. | 2013-01-06

I'd rather try to buy a car from a shady character off of Craig's List than try to buy another car from these assholes.

 
Ridin' The Hills O. | 2012-12-22

Thank you for the reply, but too late as I provided the service records at the time of the quote to your service department. They were ignored. I was made to feel like your dealership was running a scam. I spoke to a nice, understanding service advisor at Mercedes Benz of Georgetown who was able to help us.

 
Joyce D. | 2012-10-22

The Austin Mercedes dealership is one of the worst I have visited.  The staff is unbelievably stuffy and arrogant, and don't care at all about the customers.  I can't remember a time when my 2003 MB E500 was ready when I was told it would be. They are constantly trying to up-sell me on more expensive and often unnecessary upgrades and work on my car.  Because of this, I don't plan to buy another Mercedes as I don't want to have anything to do with this Mercedes dealership.

 
Robert M. | 2012-08-16

Was at the dealer to get a part for my vintage SL, and since I'm thinking about replacing my Audi A8L, and already own an old Mercedes, I'm definitely open to buying a Mercedes. I decided to look around the showroom. I guess my shorts and sandals did not scream "buyer." No salesman bothered to speak to me for 15 minutes - they seemed to be leaning on office doors in groups chatting away. Looks like an A7 for me.

 
TiWanna K. | 2012-06-01

I have been working with John "The Butler did it" Butler for the purchase of a new car.  I initially went in looking for another vehicle, but he had me test drive a GLK.  I fell in love.  I only cared about aesthetics but he brought me back to reality talking about the safety of the vehicle.  He worked with me through lease vs. finance and options as well.  We "built" the perfect vehicle! He treated me like a guest in his home, was welcoming, and honest.  Every interaction that I had there was great.  Smiles, handshakes, eye contact, and introductions.  Wonderful service and experience.  I am so surprised to hear of the poor service below and I would be interested to see what your experience would be like if you were to return and give them another chance!

 
Ayumi P. | 2012-05-30

This place ROCKS!! I accidentally left my lights on Monday night and it caused the battery to die..So come Tuesday morning when I'm ready to go to work the car dosen't start :(! I was completely freaked out and since its a Mercedes I was scared to just jump start it. So I called Mercedes Benz of Austin and I was quickly transferred to the Customer Service Dept. I wasn't too sure if it had roadside assistance because I just bought the vehicle. But the rep that answered looked up my VIN and said it was..she then told me I would hear from a tech in 15 min to go out and help me. Exactly 9 minutes later I got a call and was told he would be on his way shortly. He arrived on time and solved my problem FAST!! Thank you so much guys for your hard work and GREAT Customer Service!! I now know I made the right choice when I chose to buy a  Mercedes!

 
Lars W. | 2012-04-29

Yesterday I arrived at Mercedes of Austin to just look at a car. Autotrader.com showed me a vehicle that was hands down best equipped and listed for a very good price. I entered the place and saw that they have specials on certified cars and low financing. So far so good. I am skeptical of car sales people and I didn't know what to expect from this place. I was pleasantly surprised. They took the time to show me cars, certified and new ones. We test drove a car. Then we looked at features and compared what they had on the lot and the car I looked through Autotrader was really the best deal. They appraised the trade-in. Came in low of course. I asked to get the price that Edmunds quoted for a trade-in value and they did so. Then I asked for my car to also receive the end of month special and saved even more. The deal was done and in a very professional manner. There are only a few places where you can have a good car buying experience. I found Mercedes Benz of Austin to be such a place.

 
V C. | 2012-01-20

I am absolutely flabbergasted by the lack of service provided by the Service Department of Mercedes Benz of Austin.  I purchased my Mercedes in April from the San Antonio dealership and the service I received from them was above and beyond. I expected close to the same service here in Austin and was applauded by what I received.

I had a screw in my tire and went to Mercedes Austin to look into it not knowing what was included with my warranty.  The Service guy told me that he will check if they have to replace the whole tire or just patch it up ($30).  I wanted to check with Discount Tire first bc patching a tire is free with them and the Service guy told me that he "would tell me before he did ANYTHING to my car".  When he came back and told me I just needed a patch, I told him that I checked with DT and I wanted to take it to them to replace.  Surprisingly, after telling me he would check with me first before he did anything to my car, he said that they were fixing currently fixing it.  I showed my disappointment because there was obviously miscommunication.  I said DT was willing to do it for free and he didn't even do anything about it.  I paid the full amt and left disappointed.

The next day, out of principle, I went ahead and called his manager- Jim McGuane, not to complain about the guy but to tell him what happened.  I was baffled and flabbergasted by his response.  He said that he understands my story BUT that is only my side and he would have to talk to the Service guy to get his side of the story.  Unbelievable! He never called back until I left a complaint with a  lady that called to see how my experience was.

Jim McGuane was beyond unprofessional when he finally called me back and told me if I wanted to check with DT, that "I should have just went to them first"! Are you serious?  He said that he would only offer me half of what I paid back to make it "fair to the dealership". I am not saying that $30 will kill me, but the principle of providing top customer service was a stake and he didn't even offer to make it right.  I am shocked that he was willing to lose a customer over $30. I called Jim's boss, Mr. Harvy Dyer and left him a message and still haven't heard back.

It's quite ironic, a company like Discount Tire should be teaching a company like Mercedes Benz what true customer service is.  I see others have had similar experience here in Austin. Very sad and disappointing.  I will not be returning to that dealership and I will make sure others shop elsewhere if they plan on purchasing a Mercedes.

 
B S. | 2012-01-04

Minh did an OUTSTANDING job with my repairs and I highly recommend her to anyone that needs good communication and honest help!

 
Bruce R C. | 2011-06-13

As with other customers, my wife and I love our cars and try our utmost to
maintain them. We are both in our 60's and have two cars a c230 2007
& 2008 ml350.
When I purchased the 350 from this dealership I specifically asked as
to the quality of their shop....EXCELLENT as I have had some sloppy
issues in Georgetown.
This past week the wife and I took her 230 in for service and we where there at 7:30am, service writer was BUSY okay but we waited for over
an hour to get the car back..NEVER MET THE SERVICE writer.
There was some minor service issues with the car..air cleaner need
to be replaced...anyway NO ONE ever met with us asked us to have
the work done etc.
To me this is totally DISPICABLE and yes arrogant on the part of
Continental Motors..

Yes they are totally a Selling Machine for MB they have an excellent selling staff and their finacing is terrific, service for get it .
At least the service mgr at the other dealership called tried to fix their problem
but Austin MB...THEY ARE TOO BUSY..
What's really bad is MB USA could also care less support the dealership not the customer...what a shame the Japanese will inherit the luxury car market.

 
Tiffany V. | 2011-03-23

I am so happy with the most recent visit.  I had them check out and fix my A/C.  I was so sad when it began to not cool as well.  I thought it would be an issue they couldn't help, due to the age of my car.  But NO! They did their duty and now it's nice and cool.  Seriously, just makes my day. :)  I loooooove my car.....

 
Bob J. | 2011-01-29

If you are looking for arrogant, inept staff go here! Not only will they try to overcharge you, but they will explain why you are a fool for not forking over the money with a smile!

 
Shawn C. | 2010-05-26

Two weeks ago, I had another disappointing experience with the service department.  My wife scheduled a service call Monday to be dropped off on Wednesday because this was the first day a loaner car was available.  She was assured all was ready for a drop off early Wednesday.  When I arrived, not only did they have no record of the appointment, I was told that no loaner car was available and there was "nothing" they could do although I was offered a shuttle service that would take me to work and they would "try" to work the car into their schedule but there would be no guarantee.   It is clear in the future we cannot trust the person we speak with to schedule a routine service as it was suggested that I make sure I get confirmation via email of any service appointment.  I rescheduled but was blocked in by the service personnel and had to wait to have cars moved.  Even more disconcerting was that the service manager was unable to even locate the car in the computer although we bought and have only serviced the car there.  I write because this is far below my expectations for any dealership, much less a luxury dealership.

After posting this report, I was contacted by MB of Austin to investigate my report on this site. I appreciate the dealership's taking the time to investigate both the concerns expressed and their offers to offset the experience.  I made it clear that I was not complaining to gain a discounts or some other freebie, but instead to let the dealership's service department know that they had failed to meet even the most basic expectations.  In the end, they were unable to determine what went wrong with the process although we believe the woman who took the appointment over the phone initially failed to enter it into the system.  

While the apology changed nothing that had occurred at the attempted service appointment, the rescheduling and the actual appointment the next week went off without a hitch, just as it should have a week earlier.

 
Ray W. | 2010-05-08

completely disappointed with the lack of customer service AFTER the sale, at MB of Austin.  My wife and I bought two MB, hers a pre-owned, very low mileage SL 500, mine a '08 CLK 350.  She ended up finding another MB that she liked better at a different dealership, and filled out the paperwork to get the extended warranty refund,( just under 4K).  That's been since February.. She called and emailed the finance man, Dan Boone, who didn't even answer an email or return any call.  I finally called, on her behalf, and got the General Manager to call me back.. He said they were just "too busy" to get back with us.. Thats it, in a nutshell.. they're too busy to talk to people who just bought two Mercedes Benz cars from them!!  Amazing to me.. anyhow, he said that "the check was in the mail", but.. maybe they're sending the check from Gernany, because it's still not here.  This isn't the only customer service issue I have with MB of Austin, but the most important one right now.  My wife and I aren't snobs, we worked hard to get where we are.. and can afford any car we want.  I'm disappointed, because we love our cars, but are not satisfied with the dealership.

 
Tom R. | 2010-04-30

Well, here it goes...First off, the people I had contact with at MB of Austin were very polite, helpful & nice. My car was washed and the facility was spotless. I don't know where people get this notion of arrogance since I certainly never saw it.

So here's the reason I'm writing this review: I had a fuel pump replaced on my  Mercedes, mind you...I like my car and have always used MB of Austin for service. The final total bill came out to $1416, my service rep was nice enough to offer me a parts and labor discount. Again, she was very professional.

Out of curiosity and this gut feeling I had, I contacted 4 other repair shops in town who have access to genuine MB parts and the exact work I required...their prices w/ labor (estimate) ranged in the ballpark of: $600 - $875. Now I know that work at a dealership costs more, this is nothing new for me...but GOOD GRIEF!!!!! I don't mind spending a bit more but this is price gouging on an award winning epic level.

Next time my car needs work, I will seriously consider my options other than MB of Austin.

 
Darrell R. | 2010-03-31

Very disappointed in the Austin Mercedes Service Center. A few years ago we knew what we were getting into by getting a Mercedes. We had heard about the 300$ oil changes, the 400$ transmission flushes, the mandatory Service A's, B's and C'ing your cash go down the drain quickly, but nevertheless we decided it was all worth the luxury of a nice car.

Boy were we in for a rude awakening. Now I surely can't blame this dealership for the problems, the many problems from a brand new car, problems that I never imagined would occur at such a frequency to need more than 10 trips to the dealership in the first few years...but I will blame the Austin Mercedes Service center for the following: They are in general very arrogant and could care less about your convenience or car troubles. It's amazing in this day and age you can drop over 50K on a car and expect to be treated like garbage when you bring it in for problems normal cars never have.

Several times we brought the car in and we would not receive a call back to status the repairs unless we called in and we could expect to hear something like "oh yeah, let me remind the techs to check on it". The most painful thing overall is that they have an extreme avoidance of actually fixing the issue. They usually "can't reproduce" the issue (under warranty or otherwise) or return the car with new problems and the old issue still un-repaired. After years of putting up with this insanity we made the decision to just sell the Mercedes.

If you decide to go the Mercedes route, good luck, hopefully you live near the Georgetown center and fair better than we did. I would like to point out that not everybody at the Austin location is poor with customer service..the guy in charge of the loaner cars is top notch and always helpful..also random people will come by and offer you water while you wait...and you will wait. It's mainly the people repairing the vehicles and the service advisors that will send you running to another brand of vehicle.

 
Jan B. | 2010-03-28

Found a virtually new car (1305 mies) online Sunday, called Monday to inquire and ended up flying into Austin Friday to buy & pickup.  The staff from Salesman - Patrick, to Finance - Brett, were flawless.  The service was exactly as the web site described it!  This Mercedes Dealership should be your first choice for Certified Pre-Owned to New Autos, they are top notch for product, customer service and basic honesty.  We will certainly turn to Mercedes-Benz of Austin for next car!

 
John B. | 2010-03-04

Careful!  Big Brother is watching!  (But in a good way)

Less than two days after my review, and the F&I guy contacted my wife regarding the lack of a handshake when closing the deal.  It was a nice note, and I'm glad he, and Mercedes Benz of Austin, thought it was important enough to contact her.  Here is that fifth star back.

Good job, Mercedes Benz of Austin.

 
Deanna B. | 2010-03-04

When I saw online that the used car I wanted was at a Mercedes Benz dealership, I was a bit intimidated. Those cars are out of my league and I was not sure how I would be treated buying a lowly used car there.

My first contact was when I called to inquire about the car since there was only an exterior photo of it online. I was connected to Reva, who had taken the car in trade and could answer my questions. When I got to the store a couple of hours later, I found that she had gone home but Bob Kadura was waiting to help me. I spent a little bit of time that day as I test drove the car. While I waited for Bob to take care of something, he directed me to the courtesy bar where I could get a beverage or a pastry. I was still feeling out of place but I asked for a bottle of water and was greeted with a smile.

Two days later, I came back in to "borrow" the car in order to have it checked out independently. When I arrived, the car had been parked at the front of the lot and Reva had all the paperwork ready for me. The next morning, I came in and spent some time closing the deal. Every single person I spoke to at this dealership was incredibly friendly and made me feel at ease. Our final encounter was with Dan Boone , the director of finance. He was ever so friendly and made the process light with his sense of humor.

I would like to express my gratitude to all those people who made me feel important and worthy of their time whether I was buying a Mercedes Benz or a Nissan.

 
Sean F. | 2010-02-16

Ask anyone why they buy a Mercedes or BMW and they will tell you it is because of the outstanding quality of cars and the great service.  I have been a Mercedes owner now for 6 years and have thoroughly enjoyed the cars.  Like everyone else, I enjoyed the service that came with the car.  Even the little stuff like complimentary car service, car loans, beautiful waiting rooms with Wifi and good coffee, etc made the service a bit more enjoyable.  When I moved down here from Boston I expected the same type of service.  NOPE.

The Austin Mercedes dealership is one of the worst I have visited.  The staff is unbelievably arrogant and don't care at all about the clients.  I can't remember a time when my car was ready when I was told it would be. They are constantly trying to up-sell me on more expensive and often unnecessary upgrades and work on my car.  

I love the city of Austin and don't plan on leaving it.  Because of this, I don't plan to buy another Mercedes as I don't want to have anything to do with the dealership.

 
Jules B. | 2009-12-19

The service department at MB of Austin is all I would expect of  Mercedes Benz name. My service advisor, Minh, was very helpful as well as knowledgeable. I was given a loaner Mercedes to drive for the day which was nice since some MB dealerships will give you loaner cars but not necessarily a mercedes. I had no problems getting the dealership to actually honor the warranty on my car. What a relief to work with a dealership that I didn't have to bust out a powerpoint presentation on WHY the work done fell under the warranty! (oh yes I have done that before) When my car was pulled around it was freshly washed! The service guy was nice enough to open my car door, help me out of coat, and close my car door after I was settled in!
5 star service all the way!

 
D J. | 2009-07-20

This is for the Service side of things: (mainly)

Knocking on wood, I haven't had any huge issues with my current MB, but Ive taken my car into them about twice a year for inspections and general yearly service.   Overall, having service done at a dealership is a wonderful experience of them "making nice" with you and providing a great customer experience - MB Austin has done that for me.

They always return the car cleanly washed even if Im just taking it in for a 30 dollar yearly inspection.  Given that my car, literally, only gets two washings a year - its usually a complete cluster when it gets there.   The driver who drops you off and picks you up is always exceedingly friendly.  The shop (well the parts they let us into) is always spic and span clean.

Overall, Ive been happy with the service Ive got there.  Not that there is a whole lot of selection here in Austin, but if there was - MB of ATX would earn my business.   My one and only complaint would be that damn little two wrench bar light that comes on every other year and signals "Derek - its going to hurt when you take it in for service."   And... it does.  Yeouch.

On the sales side of the universe:

While I havent purchased a car at this particular dealership, during my last car shopping experience I took several cars out with a more than competent sales  associate.  I have to admit - I normally show up looking like Im more than apt to steal a MB than buy one, but they were nice and met me quickly on my approach into the showroom.  She even sat in the back all crunched up in the CLK500 with the top down blowing her hair to crap up and down the highway while not complaining once that the back seat was only spacious enough for a midget or a 5 year old.  She was neither.     They were kind enough to understand that I dont like to be called a million times after going to a dealership and that I would call them - which I didnt, as I found what I was looking for at Park Place in Dallas.

Overall - it met my expectations, which were high given the type of dealership.

 
yung d. | 2008-04-30

My friend and I went in to this place to buy a CLK. I was not impressed with thier sales staff and found the place really stuffy. On our test drive, the dealer was smug and critical of new Cadillac that we arrived in. " oh, we do not even take those on trade in...Cadillacs, no." NEITHER OF US SUGGESTED , HINTED or even DREAMED of submitting a trade in so what was HE talking about?? It took a minute to get a dealer. I felt ignored like others who have gone here. "Two young Black females...let's look past them." So that is what they did. She ended buying a new Infinity instead.

 
Ed S. | 2008-02-19

The buying experience was surprisingly good. My salesman, Patrick, respected my Internet-induced plethora of knowledge. And my service manager, Martha, is the greatest. What I like most of all is riding around in brand-new dealer cars with my cow dog in the front seat while my car is being fixed on warranty.