Reviews on Isaac Gray - Austin Subaru
My husband and I have been wanting the 2015 outback limited for a while now but were waiting for the perfect car to come in and weren't in a rush. Issac was great and worked with us the whole time. He was patient, informative and a great guy to be around. He didn't pressure us to buy the car too quickly and even offered us advice when we were back in California and almost pulled the trigger on one. His honesty and fun personality kept us loyal to Austin Subaru and our car buying process with Issac couldn't have gone any smoother. If you are headed that way, we recommend working with Issac so you won't leave disappointed!
Isaac Gray sold me a Mazda this week. The experience was really pleasant and easy. There was no pressure to close the deal after the first test drive. Later in the week, when we finally sat down to settle on the price, we started with what Consumer Reports described as a "great price", added up the extras that I wanted, added TTL, and subtracted the trade-in for my old car. (CarMax had already given me a bid on my old car, so that's what we used for the trade-in amount.) I think I got a good price and Isaac and I didn't have to haggle or play games.
My wife and I just purchased a Mazda 5 from Roger Beasley Mazda, having shopped around at other competing dealerships. I've always hated the car-buying experience, specifically the sales experience: the upselling, and the "back-and-forth 'let me go talk to my finance manager and see what I can do for you' " shuffle [[ /rolls eyes ]]. For this reason, I usually like to shop online or find other ways of purchasing directly. Isaac was our salesperson at Roger Beasley, however, and that made all the difference in the world. He made the "traditional car-buying" experience swift, painless, and even pleasant!
Isaac was always cheerful and helpful - never 'pushy'. He greeted us as an old friend and took the formality out of buying a car. His congeniality doesn't diminish his knowledge, professionalism, or competency though. Every question or concern we had was met with an informed and up-front response. He really was very transparent about the whole process which is a HUGE plus in an industry like this.
There was no manipulation to try to get us into a car that didn't fit our needs, with financing we didn't want. Isaac made buying a car what it should be: "finding a car that meets our needs, at a price we want (searched the entire Mazda inventory to do so) / at a FAIR market-value price (didn't jack the price up and try to fool you into thinking you're getting a deal)."
Buying the car was a breeze with his help and he also took the time to make sure that every small detail was in order before we picked it up. Once we did, he introduced us to Nate, in the Service Dept (also knowledgeable and friendly) who gave us the run down on the vehicle itself, scheduled maintenance, and the servicing process.
Overall, our dealings with Roger Beasley has been an overwhelmingly pleasant one - especially compared to other dealerships we've dealt with (new and used!). Isaac was key to this phenomenal customer experience. So get over there and meet this guy!
This is a repeat review for a great experience we had w/ Isaac Gray @ Roger Beasley Mazda in mid July 2009:
I never thought in my wildest dreams that I would have a 5-star experience @ a car dealership, but we had a very good new-car-buying experience @ Beasley Mazda thanks to the hard work and perseverance of a Sales Consultant named Isaac Gray.
I tagged along w/ my friend for support, she was looking to test drive a 2009 Mazda Tribute V6 Grand Touring (i.e. Ford Escape w/ bells + whistles). She had been shopping around for a while and had narrowed her choices down to a '09 Toyota Rav 4 or '09 Honda CRV, so we expected Mazda to be a distant 3rd. Isaac came out to greet us in the 105 degree weather as we were strategizing over the research papers on vehicle comparison from Edmunds.com .
Isaac could not find the exact model in stock (it's apparently popular), so in usual car salesman fashion he brings out a different model - an '09 Tribute Hybrid Grand Touring FWD (which was a Corporate Vehicle) w/ 5K miles on it and told us to take it for a spin. The drive around town went extremely well, it had very good acceleration and punch for a 4cylinder, leather seats, Sirius radio, and gets 32 mpg! But there was one drawback - it was light blue. "I don't like this color, I'll never buy a light blue car" she said. Well - so we thought - but I guess you should never say never...right?
Isaac let's us know he's highly motivated to sell this SUV to her - - he admits that he's one car away from his bonus and today was his last chance, so he plans to give us a "crazy deal". We both started to feel bad for him, after all, it was 1hr until closing and she had no inclinations on making an impulse buy. Nevertheless we decided to hear him out and started to engage in that game called "negotiation".
He speaks to his manager and comes out with a slew of calculations. What's going against him is that this Hybrid SUV is not eligible for the "Cash For Clunkers" Government Program or any cash-back incentives offered on new vehicles as well - - and it's light blue.
So we spend nearly 4 hrs there, including 2 hrs after closing time, and even though it was a back and forth game on pricing, Isaac was very straight-forward and upfront, and did his best to meet her needs. I was direct with him and he took it well, and in the end he agreed to an offer that she just couldn't refuse - especially on a 32mpg Hybrid SUV. We were a bit shocked since we never anticipated this visit would result in a brand new purchase...I mean, after all, someone did say she would never buy a light blue car.
Dealing with Isaac was what made this a pleasant experience. He wasn't mentally draining, was very talkative, friendly, ethical and honest. Car buying is a game - they want to make the most while you want to pay the least, and even though he couldn't show all of his cards, it was the probably the best new car buying experiences I've ever had. So if you're in the market for a Mazda, and you want to deal with a salesman who's got good intentions, I'd say your best bet is to see Isaac Gray @ Beasley Mazda. Seriously - he's Zoom-Zoom in a good way.
