Auto Hero in Austin, TX

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On this page you can find detailed information about the company Auto Hero in Austin, TX.

The following is provided current addresses and telephone numbers of all branches car dealer Auto Hero, and using the card, you can easily locate it visually. Also on the page provides information on dealer Auto Hero in other cities in the Texas.

Dealer Info:

Phone(s):(844) 493-5872
Address:3212 S Congress Ave, Austin, TX, 78704

Reviews on Auto Hero

Paul P. | 2015-04-08

I am in the process of trying to buy a house and therefore needed to find ways to reduce my debt. Hence, getting rid of my 2013 car.

I was recently contacted by these guys while trying to sell a car on craigslist. They told me who they are, and what they do and asked if I was interested in scheduling an appointment for an appraisal. I thought sure why not.

Who: Auto Hero is a company that recently launched in Texas. They wholesale cars that they buy from the public, to sell to car dealerships (slightly different from Carmax who buy cars, and then either auction to dealers or resell to the public depending on the cars condition).

The process: The guy that did my appraisal was very laid back and straightforward. He appraised the car in about 10 minutes. And came back with an offer $500 more than Carmax.

Bottom Line: I didn't end up selling the car to them because I was in the hole by $2000. My car was near pristine so I know the offer was low even compared to Wholesale standards (I used to work in the car industry). Despite not selling my car to them, they did beat Carmax, and hence I wouldn't hesitate to recommend them as an option to get an offer on a car.

Bonus: I ended up driving my car to Cypress and got it appraised by a competitor where I was offered $1500 more. I wouldn't recommend doing this unless you are mentally prepared to be disappointed like I was. it just worked out because the company that bought my car knew they could flip it easily because of the condition it was in.

skye p. | 2015-04-08

Waste of time! This is what was written to me in an email
"If you have a clean title and the cars is in good condition i would hope to hit your number."
Makes it sound like hey i saw how much your asking and as long as it has a clean title I can probably come close or hit the number! Wrong! Offered the lowest of trade in value on kbb. I understand you cant promise a number but novella was over $4000 under my asking price. She sucks and wasted my time. I even gave the vin before showing up so I wouldnt waste her time! Poor customer service and just rude.

Scott C. | 2015-04-08

Don't waste your time. They will offer you low end trade-in value. They will do a quick run around the car and do a 5 minute post to a dealer bidding website. For me in my situation consignment will be the best way to go. I am in no hurry to sell. When I drove up the guy said "so you trying to dump a car?" I said nope, no hurry at all.

Bob K. | 2015-04-02

I listed my truck several days ago on Craigslist and it has been nothing but a hassle.  People calling me and saying they are on their way to look at it, so I take time off work, and they don't show up.  At some point, I decided it wasn't worth it.  I'm sure eventually someone would not flake out on me and pay me near what I was asking, but how long would I have to keep taking time off work for people who have nothing better to do than schedule appointments to look at at stuff only to not bother showing up?  2 weeks?  A month?  I got a phone call from this company and I was very skeptical.  The caller could barely speak English (and the accent sounded like it was from Thailand).  He texted me the info and I looked here on Yelp and it sounded like people have actually had a good experience with this company.  What's the worst that could happen?  They don't give me a decent offer and I move on.  That was worth the risk.

I show up and they look my truck over, take it for a test drive, take a bunch of pictures, and send it to potential buyers (presumably auction companies and used car dealerships).  They came back with a number that wasn't great, but better than I would have gotten trading it in by about $2000.  Sadly, I had traded in another car to a dealership in San Antonio a few months earlier and felt like I got robbed.  I wish I had known about Auto Hero back then.

Wes W. | 2015-03-20

Had a great experience working with Bob at Auto Hero. He's a real car guy and was great to work with. Our transaction was professional, efficient and fun. I'd recommend using them.

Jeff D. | 2015-03-19

These guys found me on craigslist. I had a really hard time selling my car there. Lots of interest, but no one bought. I took the car to Auto Hero and they gave me a very fair offer. It was way more than carmax and about 800 more than a local dealer. Everyone I dealt with was friendly and not pushy. I would sell to them again just to avoid wasting the time I did on craigslist, autotrader, carguru, ect. It's a quick process, give them a try.

W. G. | 2015-03-18

Yelp removed my first review because the owner (Eugenio D., he of the 5-star review from 2/23/15) flagged it as "not first-hand experience." Well, I was contacted by Mr. De La Garza on behalf of AutoHero, his employer, about a car I had posted for sale. That is to say, I have first-hand experience interacting with them. When I asked him for information, he was vague and refused to be clear, finally giving me information that was irrelevant and incorrect (a quote on a car that was different than the one I was selling).

Having tried to work with this organization, I found it far too frustrating and took my business elsewhere. You should do the same.

Aaron P. | 2015-03-07

Listed my car on Craigslist and they gave me a call. At first I was skeptical, had already gotten calls from a few scam listing services - so verified over the phone they'd actually make a cash offer.

Was trying to sell on Craigslist, but got tired of wasting hours on people flaking so I made the dealer rounds on a Saturday, including Autohero. Autohero ended up offering me $650 over Henna Chevrolet (btw Henna has a "$500 over Carmax deal"), and $1,150 over Carmax and the other couple of dealers I went to. They did come in $850 below my "hopeful" Craigslist starting price, but I wasn't expecting to get there anyway. If I had held out for a private party sale I may have been able to get $250-500 more than Autohero paid - but time is also valuable.

A private party will always pay more than a wholesaler/dealer, but a wholesaler/dealer has overhead, carrying costs, provides a service, and needs to get compensated for all of that. If you're going to sell a car to a non-private party, of the dealers I talked to these guys offered by far the best price. They were also super easy to work with. The guy I worked with, Chris, would instantly respond to text messages and worked around my schedule. I opted for a wire vs. check as I was on the way to the airport after selling my car and the cash showed up in my bank account a couple of days later as promised.

Part of selling a car is you'll get a wide variance in offers. No reason to be upset if one party offers you less than another. But at least in my experience, it's worth giving these guys a shot.

Andres V. | 2015-02-26

Don't go to Auto hero or Nobela she is a wolf in sheep's clothing. I buy cars ever 2 years and this is the worst company yet.

Eugenio D. | 2015-02-23

Everyone was nice, the guy and the girl I talked to in the phone were very helpful and the man who looked at my car was very nice. Though the price wasn't what I was looking for the man who was looking at my car explained why and what they could do to help.