Downtown Nashville Nissan in Nashville, TN


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On this page you can find detailed information about the company Downtown Nashville Nissan in Nashville, TN.

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Downtown Nashville Nissan


Dealer Info:


Phone(s):(888) 479-1908
Address:25 Vantage Way, Nashville, TN, 37228
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 11:00 am - 6:00 pm

Reviews on Downtown Nashville Nissan

 
David M. | 2015-04-22

Purchased 3 cars here. Never again. Also rip you off in service charges. Charged $40 to replace a light bulb.

 
Garrett K. | 2015-01-02

Hi - thought I'd provide a review on my experience with Downtown Nashville Nissan. Mine purely deals with the service department so I can't speak to what buying a car there is like. I noticed reviews like this tend to be very knee-jerk one way or another so I've tried to provide as much detail as possible.

I won't go into too much detail on what was going on with my truck, but it's about fifteen years old and has a little more than a hundred thousand miles on it. It needs some work, sure, but is not a hunk of junk by any means.

When I brought it in to have them look at what was causing the check engine light as well as some choppy steering on tight turns, they were super polite. They took about 45 minutes to get up under the truck and check it out.

When they'd done their due diligence, they brought me back to the garage to show me what was wrong. Here's where the experience started to feel fishy. They did a fantastic job of showing me the laundry list of problems and convincing me that I was driving around on a ticking time bomb, and told me it'd be a couple of hours until they could draw up estimates. I went home as I live pretty close and waited for their call.

When I got that call, I learned that there was about $5,000 worth of work that needed to be done, with about $2K needed just to keep the thing on the road safely. Seemed very ominous, right? Figuring I was going to have to buy a new car, I asked for what they could give me as a trade-in value, which took about a half hour and turned out to be $3k-$3500. This was the second red flag, because unless I'm not understanding the concept, that meant my car would cost more to fix than the actual value of it, so it's totaled. Didn't seem right to me.

I called a couple of local shops and listed off the things they mentioned needed fixing, and immediately the whole thing started to feel like a sham: The head mechanic at this local shop said he'd never even heard of a couple of the line items, and said that it's highly unlikely the truck was in as bad a shape as they described.

So I brought it in to that smaller local shop (Precision Auto on Dickerson Pike, highly recommend them), and the whole house of cards really fell down at that point. After they did their full diagnostic, they found about $1000 worth of work that needed to be done, with about $130 that was relatively pressing, and told me that there was nothing to be worried about, we could fix it a little at a time. Oil change, new spark plugs, flush the rear brakes, bring it back next month and we'll take care of the leaks, then maybe the power steering lines the month after. No rush. No pressure. Pretty different story, right?

See, I can understand a dealership's service department charging slightly more than a less well known shop, as they've got the brand recognition and factory parts and whatever else that could warrant a slight premium. But when they tell me the work's going to cost more than they could give me for a trade in, and then I find out it'll cost approximately 20% of what they projected to do it somewhere else, that's just a travesty, and it's bad business. I'm not going to try to guess their motives but it was very disappointing from a well-reviewed dealership. I'm sure it's a great experience to buy a car from them, because they were very nice, but dang, I wouldn't trust their service department as far as I can throw them. Hope this helps.

 
Helen Gaye B. | 2014-12-04

I hate buying cars so when I had a good experience this week I wanted to write a review. Blake Stanley was our sales guy and the transaction was quick, easy, and all the numbers were transparent. Got exactly what I wanted at the interest rate and price I needed. No upselling, no pressure. The finance guy (forgot his name) was also quick and easy. I was super impressed with everything.

 
Cj G. | 2014-11-03

Update: Haven't received any more calls from their sales dept. (Thank god) but I continue to get mail from them about extended warranties. I made an appointment yesterday to get my truck looked at because the area where they replaced parts is making weird noises, when I arrived this morning they had no such appointment booked. They use some call center to book their appointments and they told me the appointment messages from this service are often lost and not made. That's totally unacceptable. I hate this place. The only reason I'm back here is so they can inspect the work they've done that I'm worried about. They're not getting another single dollar of mine.

 
Allison B. | 2014-10-19

Best car buying experience I've ever had! Ronnie and Stewart went above and beyond to get me in the perfect car. I love my Rogue and highly recommend them if you are in the market for a new car!

 
Michelle A. | 2014-07-24

Simple and not stressful at all. Never felt pressured and felt like the staff really had my best interests in mind. Really personable staff.

 
Meg S. | 2014-07-02

I purchased a new car here back in 2009, and have no complaints about the purchase.  The car and service was as expected.
My issue is with being badgered constantly since then.  They call, email and text constantly and no matter how many times I unsubscribe or ask to be removed from their contact list, they continue to call, email and text.
A few months ago they started asking to buy back my car.  I initially discussed it with them but after deciding it was not worth my time I thanked them for theirs and went on my way, letting them know I do not wish to be contacted again.  Since then I have been contacted at least four times, and each time I've asked for them to stop calling.  The representatives have been friendly but this is beyond disrespectful.  I will never purchase another vehicle from this dealership.

 
Patrick W. | 2014-06-09

The sale staff was friendly. But please be caution and read your paper work. Caught people in several lies. And was worried about getting me in and out. So I would say this place reminfs me of the sterotypical car salesman tricks.

 
Kristin B. | 2014-05-14

What a friendly, easy car-buying process. I have purchased from Downtown Nashville Nissan twice now, and I see no reason to ever go elsewhere! Nissan makes amazing vehicles, that come with so many amazing features. The entire team is extremely friendly and helpful, and their service/repairs are always efficient. Mitch was my salesperson and I adored him. I just upgraded my 2013 Rogue SV to the 2014 Rogue SL and oh. my. gosh. I am obsessed. They go out of their way to make purchasing a car a great experience!

 
Ashley L. | 2014-04-08

Matthew and everyone that helped me buy a car at Downtown Nashville Nissan were awesome. He helped me find a car that was not only in my budget but one that also had all of my wish list items. I have used the service department before and had a great experience with them as well. This dealership is great all around. They want everyone who comes to them for their car buying or service needs to leave happy. If your in the market for a Nissan go visit Matthew and the sales team at Downtown Nashville Nissan.

 
Mike W. | 2013-10-08

This is in regards to their service department. For routine things, they have been fine.
9/10 things went fine and they did the work at a reasonable price, but my particular rep would sometimes make things up instead of admitting not knowing the answer to my question or when it might lead to me purchasing new tires.

They installed 2 new tires for me but forgot to balance them. When I went to have them re-balance the tires, they would not do it unless I also bought another 2 new tires. I wasn't happy with that response. I had to take it to another dealership to get them balanced, which resolved my issue.

For the most part they are OK and their shuttle service is nice, but I do not fully trust them. It may depend on your particular service rep.

 
Brandon E. | 2013-06-24

First of all, I had been to plenty of dealers.  Hands down I didn't feel any pressure here.  Everyone was really nice and unlike most dealerships, the setting where you negotiate and talk numbers are out in the open.  It just feels so much better.  You know they are going to make their money to some degree but the experience doesn't have to be miserable.  Fortunately for me I went through USAA so it made the process better.  Overall I paid TMV for the vehicle and am comfortable that I didn't get hosed.

James Wilson worked with me.  He emailed me several quotes and then called.  I already knew I was ready to buy, but when I met him he made me feel at ease.  There was never any pressure.  Aside from high document fees at this dealership (699? vice 350s other places) there were no hidden fees or anything.  I was able to negotiate that down a little too on top of the overall price I was already at.

Straight up team as far as I could tell.  They want to sell cars.  So happy.  Can't believe  I'm typing that after spending 21,000!!  Lol

 
Riley M. | 2012-03-28

Helpful and friendly staff.  I worked with Mike Paris (ask for him if you can).  He was knowledgeable and confident in the cars that he showed me and was attentive and low pressure.

Ended up buying a different kind of car at a dealership much closer to my house for future service/warranty work.

Would highly recommend you check them out

 
Heather H. | 2011-08-20

Easily the best car buying experience I've ever had. I went through AAA's car buying program, which allows you to compare dealerships for the lowest possible no-haggle price. This probably had an impact on how not-gross the whole purchasing process was, as the staff I had contact with was patient and honest, and had no reason to pressure me as they had a sale in the bag. I had one specific, researched car I wanted, and was not willing to look at anything else. That was respected, and even though the car was not on site, they were willing to get it from a sister store where other dealerships were not.
Ron Veasey is an excellent sales rep. Pretty much the opposite of certain local cheese ball dealers on tv.

 
Leah M. | 2011-01-03

First off... I am obsessed with my brand new, fully loaded and fabulous 2011 Nissan Rogue!  My sales person, Erika Johnson, was awesome!!  She made sure to answer all questions about the car and the buying process.  She was also sure to give me an in depth tour of the dealership and make my first service appointment.  Thanks to her, I know how to work all the advanced features in my navigation, radio, etc.  She helped me figure out how to use all these cool features (and discover some I never would have figured out until I got around to reading the manual).  Additionally, she was very friendly and never made me feel pressured to buy.  I had also met another salesman and although he was nice and knowledgeable... I felt more comfortable with Erika and her style of selling.  I've recommended, and will continue to recommend, her to any of my peers that are car shopping.

The only time I have not received "excellent" service is when I call the main phone number.  Every person (has been a couple different women) that picks up the general line is in the biggest hurry to just pass me off to someone else... regardless of if they are sending me to the correct person or not.  The phone answering ladies are very unhelpful and do a poor job of answering questions and routing calls to appropriate parties.  For example, I called this morning asking a question about where EXACTLY I could locate my VIN number and the lady transferred me to someone who was "out of the office"!  Why would you do that?  Pure laziness.  SO I called back and got transferred to someone who was actually IN the office.  This woman said "um, you can find it in the corner of the dash by the window or in the door seal... you know?  I think it's there."  Wow, great help! NOT!  I was in my car driving when I called and wanted to know where the VIN # was written since I can't look in the door seal or on the dash/window while driving (perhaps on my sale documents??)  I'll let you know if I ever find where it is and what my VIN# is...