Downtown Hyundai in Nashville, TN


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On this page you can find detailed information about the company Downtown Hyundai in Nashville, TN.

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Downtown Hyundai


Dealer Info:


Phone(s):(877) 358-9944
Address:1512 Broadway, Nashville, TN, 37203
  • Monday: 8:00 am - 8:00 pm
  • Tuesday: 8:00 am - 8:00 pm
  • Wednesday: 8:00 am - 8:00 pm
  • Thursday: 8:00 am - 8:00 pm
  • Friday: 8:00 am - 8:00 pm
  • Saturday: 8:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Downtown Hyundai

 
Kate J. | 2015-02-20

I am very surprised to see the negative reviews here.  I arrived to have air put in my tires because of the cold weather.  They not only filled the tires for free, but they also chipped over one inch thick ice from my hood, windshield, and wipers.  They were able to squeeze me in for an oil change as well with no wait.  I would highly recommend the service department here.

 
Tracie E. | 2015-01-31

Ok, so I decided that I was going to buy a Hyundai, I called these guys first but was told that they didn't have the car I was looking for on their lot, they had a truck coming the following week and I was welcome to go see what came in. I asked if the one I was looking for would be in the delivery, I was told no. I called a different dealership and that is where I took my business. So I had some warranty work that needed done, one thing was the coating on the steering wheel was flaking off. I decided to take it to them since they were so close. I was told that they would not be able to replace the steering wheel, that Hyundai has told them on 2 other occasions that it would be covered under the warranty but ended up eating the cost themselves after they already installed the new wheel. I called the consumer help line found in the owners manual to complain and they opened a case. Long story shorter I received a call from someone at Hyundai and she apologized for what happened at this dealership, she asked me if I would take it to the dealership where I bought the car and that they would replace it. She also informed me that this dealership had the issue with the reimbursement because they wouldn't file their paperwork correctly. So, in closing I DO NOT recommend these guy for anything! Go to Wilson County, they are FABULOUS!

 
Tammy V. | 2014-12-23

Worst follow through! Took my daughter to buy a car over Labor Day.Our salesman was wonderful, worked hard for the sale and we were pleased with the purchase. However, after getting it home and poking around the backseat, it was discovered there was a seatbelt missing!! So we called and our sales guy, Don, told us to take it to Ford since its a Ford, and it would be covered. Well, Ford turned us away and said its the lots responsibility since it sold us a faulty car. There was a mechanical issue so we took it back to Downtown Hyundai to get both things taken care of, and dropped it off for the day. When we were called to come to pick it up, we were met with a car that nothing had been done on. Again we were sent to Ford. When I asked for Don, we were told that he was no longer there. Apparently, they did a house cleaning and got rid of everyone. So i asked for the general manager, "Alan". The very nervous service guy told me he was on a conference call. (I felt kind of bad for the kid, as it was obvious he was lying, forced to , no doubt by Alan. ) I have made several attempts in the months leading up to now to receive a call back from"Alan" to no avail. I just got off the phone with another new player to the game and was once again told that "Alan" isnt available, but he would be sure to have him call me. Having waited three months now, for this call, i think my only course of action is a legal one, since it is actually illegal to sell a car without the proper number of seatbelts. It should not have come to this.

*by the way, Ford had been great to take care of the other issue but feels this is a dealership issue.

 
Lauralee R. | 2014-12-02

This review is intended for the service department only, because we haven't had any experience in the actual dealership. My boyfriend and I both got our Hyundai's  from Wilson County Hyundai in Lebanon, and I would recommend them above all others!! They are amazing!! Unlike Downtown Hyundai....

Beginning of September, my boyfriend swerved off the road avoiding an accident and hit a curb and went into the grass. It didn't look like a lot of damage was done but 2 tires had popped so we used the Roadside Assistance to call a tow. The only way the tow would be free was to take it to downtown Hyundai (the closest dealership). Next time, we know to pay the extra money and tow it Lebanon as we are NEVER setting foot in this place ever again.

Long story short: the dealership kept my boyfriend's car for 45 days straight, never bothered to call to update us on the progress ever, and were generally rude and practically ignored us every time we came in. Every employee in that place acted as though we were a burden on them by having them work on our car. Every time my boyfriend called to check on the car, they were always "waiting on a part to come in" or he got the old "I'm the only guy here today so we're backed up" BS.

Here comes the worst part:
THEY MISSED A BENT RIM ON HIS TIRE. In ALL 45 days they kept the car, they didn't even bother fixing the bent rim caused by the accident!!!! Which resulted in my boyfriend having ANOTHER flat tire and the insurance company consequently blaming the bent rim on him and refusing to pay for it. He had the car back for 4 DAYS so there was NO WAY he could have done that. So, not only did they leave him high and dry for 45 days without a car (and exuberant rental car fees I might add), but they completely screwed us out of $800 insurance should have rightfully paid!

This dealership has the worst bunch of incompetent morons I have ever dealt with in my life.

STAY FAR AWAY IF YOU NEED SERVICE ON YOUR CAR!!!!

 
Charles L. | 2014-06-19

Contacted the dealership through there Live Support Chat in regards to purchasing a new Sonata Hybrid. Needless to say it was a complete waste of time. I informed the chat operator "Michael Ray" which stock number I was interested. Gave him all the information about my trade including the VIN. After that he tried getting all my contact information which at the time wasn't necessary since I was still comparing price and incentives to Ford. He disregarded my request for more info and said "It's been a pleasure. If you have any further questions, please don't hesitate to contact us again. Take care." What a joke! I said "So your going to let a paying customer go because your to lazy to pick up the phone or transfer this chat to the appropriate person." He replied by saying "For this particular situation, yes Charles. Please do call the phone number provided earlier. Thank you."

Needless to say I was very disappointed! Also I am writing this review after I was able to do an online chat with my local Ford dealer and they did everything though the chat system. They sent me the trade appraisal form, let me upload pictures to them and even took my credit information. All I have to do now is go sign papers.

Keyword in all this - FORD - They know how to treat there customers with respect and play by the customers rules not the other way around.

 
Alisha V. | 2013-12-19

Thank you Downtown Hyundai Nashville for never returning my call about when my appointment was for an oil change. Thank you for always having the worst customer service and employees whenever I need something done with my car. These people are nothing but rude and charge you an arm and a leg to service your vehicle. This is the last straw for me. I will never be giving you my time and money again.

 
Jason T. | 2013-09-01

We came this dealership thinking the lot was closed and we wouldn't be "upped" the minute we got out of the car. We were. A salesman quickly approached us, but he didn't seem to be to happy about working on this Sunday. Sticker price on car 18,965. He informed us that he could get us much closer to invoice plus incentives. "OK, you have my attention". My afternoon was eventually wasted by Downtown Hyundai's sales manager whose BS about their interest rate being a "good deal" when it was anything but, the practical theft of our trade-in masked by "we've applied your incentives towards the trade in value", the lie after lie just told in order to ensure they maximized their profit instead of selling a car at an honest price without hiding behind a multitude of hidden fees, ridiculous rates, the intentional mangling of of documentation, and smug attitudes.

Nope. Never again. Service so horrendous I had to actually review it on Yelp.

 
Sherrell R. | 2013-05-06

My boyfriend was looking to buy a new car after his car died (RIP Pontiac). We went to the downtown Hyundai dealership seeing as though he thought he was interested in a new Sonata. Immediately upon entrance into the dealership, we were treated like criminals. The "salesman" that "helped" us was anything but friendly. He questioned us about if we had jobs, what was our income, etc so much so that I told him to forget about the test drive. We had to drive all the way to Hendersonville, TN to Hallmark Hyundai where the service was EXCELLENT and we ended up purchasing a new Sonata there.

Dont bother with Downtown Hyundai if you wanted to be treated like a person!

 
cat c. | 2013-02-28

If you're going to go to a dealership in downtown Nashville, go here. Ask for Wasi!

Following the death of my 13-year-old Jetta, I spent last weekend checking out nearby dealerships. This was the only one where I was allowed to walk in and immediately test-drive a car without first being forced to sit down and hear somebody's sales pitch.

I checked out a new Hyundai Accent, which I loved, and Wasi said I could even take it home for the night to see if I liked it. I knew I was just looking that day, so I went home to think more about the cars I'd seen.

It was after my visit to multiple dealerships that my experience with Hyundai really stood out. At one point, salesmen from three other downtown dealerships were TEXTING me, despite being told that I was at work and did not want to correspond using that method. Wasi, however, was professional and only contacted me by phone and e-mail when necessary.

Though I really liked the new Accent, I was looking for something slightly cheaper and slightly used, so I went back on Monday after seeing a Fiat 500 on Hyundai's website. Wasi and I went for a test drive, and after deciding that the price was right, I did check it out for the night.

After driving it for a day, I decided that despite being super cute, the Fiat wasn't for me. I didn't think I saw anything else I liked that was in my price range, but when I told them I was ideally looking for a new-ish used Civic, they worked with me on the price of a really nice 2010 EX-L model that was originally a little more than I wanted to spend.

Once I decided on my car, the paperwork process was pretty hassle-free and less intimidating than I expected.

I hope I don't have to buy another car for a long time, but next time next time I hear about friends or family in the market, I would definitely send them here!

 
Cameron S. | 2012-12-29

DISHONEST DEALERSHIP. My wife bought a new Veloster from them in October of 2011. I called in advance to verify that the advertised price was all-inclusive, plus tax and title. I was assured that it was, with no add'l fees. We drove 30 miles down to buy the car, and they added $399 dealer markup, salesman said I should have known there'd be a markup despite my clearly asking him about it on the phone. We bought the car anyway, and mistakenly signed for a $599 service package that was hidden in the final paperwork.
The next day, I saw this, called them, and told them we wanted a refund on the maintenance agreement. They told me to bring in the warranty coupons when I received them, which I did the following month when the coupons finally arrived. Finance guy took the coupons, said the money would be refunded to the lender. Long story short, over one year, 3 visits, and numerous phone calls later, they still have not refunded our $599.
My wife even spoke with the manager twice, who lied both times and said refund was pending. Subsequently, she was passed to assorted staff who pretended to know nothing about the refund, had her complete various redundant paperwork, still no refund.

Avoid at all cost.

 
Charles I. | 2012-07-04

I had a bad previous experience when dealership was Jim Reed.  I decided to return and give them another try.  I had been previously blindsided by service charges at the time of pickup. This time I received a coupon for an oil change and made sure it was presented at the time of drop off. I sent my secretary to pick up the vehicle and there was an extra charge for "special oil".  I called the next day and the service manager was surprised that I wanted the $30 returned. He felt that the practice of not notifying customers of the charge was perfectly acceptable.

 
Jay Y. | 2012-06-04

I'm just posting the facts here.

I purchased a vehicle where at closing a $500 fee was added to the contact, without verbal notice by the dealership, for a 10 year bumper to bumper. I agreed only because I was told I would be given  90 days to cancel, where the terms would be mailed to me and I could decide if I wanted the warranty.

I waited 2 months for the mail but it never came. During which I called the gentleman multiple times about receiving the terms for my warranty. After 2 months he stopped responding to me and was no longer working there.

After he left and I attempted again to reach someone about the warranty. I was told that they had a piece of mail from me declining not a 10 year bumper to bumper but a 2 year tire/rim warranty for $500. I was not aware of what they were talking about and they were eager to give me back my money, after calling and notifying them of the situation. I was frustrated and confused and asked to speak to a manager.

I spoke to the GM who graciously offered to hand deliver the check personally but told me he would pursue legal action against me if I slandered their dealership  with being open about my experience. They are sending me the check and I am writing this customer experience review.

Jerod, my sales rep was very professional and courteous. I would recommend him over all other sales reps I've dealt with.

 
Eric A. | 2012-02-14

I have been getting my car serviced here for the last 5 years - and they definitely have kept me coming back. As with any dealer - they may cost a bit more on parts and labor - but they definitely make up for it on professionalism, honesty, and speed.

Every time I bring my car there - I am welcomed almost immediately by one of their service specialists and have a good conversation about what I want done. Their computer records are helpful and keep me up-to-date on the recommended service for my mileage. Unlike some other garages - they tell me what is "supposed" to be done, but then break it down to urgent repairs and less urgent ones.

They always call to confirm my quote after they've inspected the car and give me an estimated time for pick up. Then they call again to let me know the work is done - usually well before the quoted time. I've never had huge repairs - but even so, I have never had to wait overnight for my car.

Its never easy to fork up a good amount of cash for service and car repairs - but Jim Reed Hyundai definitely makes it as painless as can be expected.

 
Brian C. | 2012-02-10

In November, I saw the death of my trusty Mercedes.  As a luxury car convert, I was apprehensive about buying a non-luxury car again.  In this economy, I just couldn't justify the price tags and maintenance charges.

I decided to take the trek to Jim Reed.  I was immediately met by Quinton and we started making car magic.  Before I knew it, I had been given a GREAT deal and spectacular trade-in value.  I would've been stupid not to accept.

Every step of the process was stress and maintenance-free.  No wonder these guys stay busy.  I even joke IF I wanted to sell cars, this would be my first place to apply.  They are simply amazing.  Don't worry about the downtown stereotype of inconvenience...it's super easy to test drive and maneuver the space.