BMW of Nashville in Nashville, TN


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Specialties

BMW of Nashville invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our True Price.  By regularly comparing our prices with the local market, True Price eliminates the time consuming negotiation process and delivers you an exceptional deal.

BMW of Nashville


Dealer Info:


Phone(s):(615) 850-4040
Address:4040 Armory Oaks Drive, Nashville, TN, 37204
  • Monday: 8:30 am - 7:00 pm
  • Tuesday: 8:30 am - 7:00 pm
  • Wednesday: 8:30 am - 7:00 pm
  • Thursday: 8:30 am - 7:00 pm
  • Friday: 8:30 am - 7:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on BMW of Nashville

 
Vafa H. | 2015-02-05

You would think that buying a world class automobile would come with world class service, but its far from the truth.  At the very least, you should be able to get in touch with a service rep to discuss questions and concerns about your vehicle, but the chances of actually reaching someone are about 1 in a 100.  I have been on and off with BMW of Nashville for various issues since 2006 when I purchased a BMW M3.  Their service rep turnover is extremely high...I think I have seen 4 different reps leave in the last 5 years.  I also have compared their work to other reputable foreign car repair centers and they offer nothing more than inflated prices.  This past week I broke my lock on my door when it had frozen in the morning and BMW quoted me 850 dollars and said it is "impossible" to get the lock fixed anywhere else.  A quick google search proved otherwise and I got the issue fixed for 150 dollars with minimal labor.  BMW of Nashville proves time and time again that they are the true definition of a "stealership."  The only positives are the extremely nice lady that answers the phones, the starbucks machine, and the gift shop.

 
Mehdi D. | 2015-01-11

BUYERS BEWARE!  This dealership will sell you products and services with smile and friendly approach but they will not honor their promise nor BMW's brand promise.  I bought a new 2014 228i from this dealership in October.  I paid almost $42,000 for a piece of junk with a BMW badge on it.

- The indicator arm snapped off (broke clean).  They would not cover the parts or the repair under warranty because it is fractured. The "Master Mechanic's" assessment was that it was broke.  I had to spend $1500 for this repair.  I am a qualified Professional Mechanical engineer with 26 years design and development experience.  I work for a great American company that designs and manufactures construction machines.  Looking at this broken part I can tell with a high degree of confidence that BMW will have had more of these failures.  This is a very poorly designed plastic part that is not fit for the purpose.  Of course there might have been a manufacturing defect, but without getting the part it in the lab that is difficult to assess.  You certainly cannot determine root-cause of failure with a cursory look, which is precisely what this dealership has done.

- The park assist camera has stopped working and the proximity sensors work intermittently:  After spending either 6 hours (or 3 hrs?) to diagnose the problem, they could not find the fault.  I had to withdraw the vehicle because they did not have a loaner and I needed the car.  It is going back in for a deeper dive, but I don't trust this dealership to fix it.  The question in my mind is do they really know what they are doing?  do they have the right tools?  and why would the service adviser tell me his mechanic spent 6 hrs trying to find the problem and the service manager said the same mechanic spent 3 hrs??

- When I purchased the vehicle the salesman explained the fact that there were no spare tires, instead the vehicle is fitted with run-flat tires that cost about $500 each.  He encouraged me to take out a road hazard insurance and given the cost of each tire, I listened to his advice.  I hit an object on the road and now have a damaged side wall.  When I took the car in for the above two repairs they advised me that the tire needs to be replaced because the side was integrity is compromised.  However, since the tire is not losing air, the hazard insurance does not apply.  What?  The insurance they sell you is another way to extract some more money out of you for nothing.

It took 3 attempts before the service manager returned my calls.  Of course he had bno value to add and that is 30 minutes of my life that I am not going to get back.  I tried my luck with BMW of America, but all they could promise was an internal review of the process, nothing more.

I am currently looking at legal options, but as soon as the camera is fixed I will be trading this junk with a more reliable brand like Audi.  

I have owned several Mercedes Benz vehicles and currently own an Audi Q7, so I am very familiar with German engineering and customer care/support.  My recent experience with this vehicle, this dealership and BMW of North America is unlike anything I have experience before.  The vehicle is unreliable and the service support from this dealership is worst than what you might expect from a 3rd rate low end vehicle brand dealership.  Therefore, unless you have money to burn, I'd stay clear of this dealership and BMW.

 
Shari L. | 2014-12-06

The BEST experience buying a car!! Keith Willocks was awesome to work with. He helped me find the car I was looking for!! Their whole team including John Bergeron- the Sales Manager helped me with my decision to purchase a BMW! I couldn't be happier!!

 
Kelly E. | 2014-11-29

Just bought my new BMW and had such a great experience!! Mark Lambo did a great job helping me and also introduced me to John Bergeron( new vehicle sales manager) and they worked to get me exactly what I really wanted. It was a wonderful, easy, no surprise experience. John has followed up with me and dealing with BMW of Nashville has been the best!!!!

 
Mark H. | 2014-11-04

Ok this service department (Brad) is completely the worst!!
They continually lie about repairs needed. Don't trust them. Told me need new ac part that it was going to go out and it was leaking. Went ac repair place they none of that was true.
I took in for minor thing they said all valves need to be replaced $8000, went a independent bmw service place they said no didn't need to be done.
When I questioned the repair service person got mad.

 
Ledell M. | 2013-11-25

BMW, which stands for Bavarian Motor Works, is a German automobile company that was founded in 1916.  With its highest record sales ever accomplished in December of 2012 at a total of 1,845,186 cars sold worldwide, BMW is one of three top selling luxury car manufacturers in the world.  With eleven different series', BMW has a variety of diverse, exclusive models one can choose from, with the Z4 being its most popular coupe model.  
Although the first generation of Z4's were called E85's in the early 2000's, BMW eventually changed the name of the series, and kept producing.  Over the past few years, BMW has expanded the design and the horsepower of the Z4 series, producing three similar yet very different models.  There are 3 main models you can choose from: the 28i, 35i, and the 35is. The only real significant noticeable differences between the three singular models, consist of the horsepower, and the miles per gallon.
My favorite model is the 35is model, which starts at roughly $65,000 US dollars.  This, however, does not include any special features or packages that could be included in the car. With a six-cylinder engine, the 35is model has 335 horsepower, and gets 24 miles to the gallon.  You can chose between getting a soft-top or hardtop, which folds into the back at the push of a button. With twin turbocharged engines, and 18-inch wheels, the 35is has immaculate power behind it, reaching up to 155 mph in a matter of seconds.  The 35is model's engine delivers even more than its rival model the Porsche Boxter S roadster.  Although the BMW 35is model is not necessarily eco friendly, its performance rating becomes higher every year.  It's BMW's only roadster model, so it is a popular choice for any BMW fan who can afford one.
In comparison to Japanese brands like Toyota and Honda, BMW can hold its value, simply because of its unique characteristics, exclusive features, and well-constructed product.  The mechanicals of any BMW is intricate, and solely distinctive in contrast to any Japanese or even American engineered car.  With brakes that ease to a halt at any given push of a pedal, the stability and traction control are unlike any other car.  Simply putting the car in drive makes you feel like you are floating on air, as it glides over bumps, and splits in the pavement.  The steering itself is tight, allowing you to maneuver through traffic, or any oncoming obstacle that may be in the way. Furthermore, you can go from 0 to 60 in 4.8 seconds.  Although it is one of the smaller roadsters out there in comparison to the Porsche roadster or the Jaguar roadster, its updates over the years have been popular in many venues mainly to BMW enthusiasts all over the world.
The enhancements have lead to the many additions of LED accent lights in the headlights, side grills, booming exhaust, and a speed sensitive steering system.  State of the art technology has helped BMW to design a car not only exceedingly beautiful in design, but a car with agility beyond others.  The feel of the heated steering wheel beneath your hands, and the radio turned up with clear definition in every note that comes out of the speakers, the Z4 is truly a revolutionary model.   With special features you can add, including the Cold Weather Package, the M Sport package, the Technology package, the Canyon Brown package, and the Hyper Orange package.  It is the enhancements that BMW provides that are one of the many reasons that they have an outstanding reputation and have returning customers.
The best part is that BMW is only getting started.  They are constantly coming out with new models, and are rumored to even be working on a new series that they are co working on with an unsaid company.  As far as the Z4 goes, with the 2014 model of the 35is model already pre released, BMW expects to increase sales in the next year, as it announces the new attributes and elements, gathering hype and much publicity. Why is the new model already so admired and popular?  Because the Z4 is unique and irreplaceable, exhilarating and an experience like no other.  BMW has been manufacturing cars for almost a decade.  With a name as high end and reliable as BMW, it is safe to say, they are no where close to being done making luxury cars.

 
James O. | 2013-11-19

Service rep called and told me i needed tires, run flats. I explained the car doesn't have run flats, he was insistent i was wrong. When i picked up the car i took the rep out and showed him the tires (not run flats) "oh"

Need a replacement key, dealers in Atlanta sell the key for less than $250. Local is $356, when i asked why, " we sale at MSRP only" yep because there is no competition in Nashville. Refused to consider matching price or getting close.

Louse service and price gougers, more concerned in fleecing their customers than giving good service. Shameful, I will not buy another BMW unless they get another dealer in town.

 
Troy F. | 2013-07-26

Our car broke down on a cross-country trip and BMW of Nashville diagnosed a problem other mechanics missed, were realistic about what had to be fixed and what could be delayed, and provided a level of service that went beyond professionalism to warmth and accommodation. Best experience I've had at a dealership/service outlet.

 
Steven T. | 2013-05-11

Appalling service.  Four hours to get an oil change and wipers. They ignored my request to balance the tires.  When I get home the keyless entry is none functional. The attitude was in the depths of well we were just busy and we don't really care. Never to be visited again

 
Chris M. | 2013-04-08

Pulled in with a buzzer that wouldn't shut off in the car. Sat and waited, and waited, and waited. Literally for 15min with zero acknowledgment from the staff. You can barely get the door open at BMW Memphis before someone says hello and asks how they can help. We just got back in a buzzy car and left (thankfully it stopped before the drive home). Not one person tried to stop us or ask why we just pulled in, sat around in the garage area for a while then left. Thank goodness my dealership isn't run like this one. I like BMW's but wouldn't be able to deal with this place. It's the opposite in Memphis, BMW is great, Mercedes Memphis is awful.

 
Simply S. | 2012-11-19

I just purchased my second car at BMW of Nashville. My husband got one about a year and a half ago and I traded this week.
I will say our FIRST experience was MUCH smoother than this one. But no complaints either way.
My biggest compliment is they are ON IT! They don't haggle (or at least no one ever has with me). I don't like that they don't budge much on trade in value. It's something new. Last car we traded we got a GREAT deal. This one .. not so good. But we found out they have a new system they have to follow. They are given the price (not sure if it's corporate or what it is) and that is that. Zero wiggle room it seems. But I was able to get the price down on the car to make up for what they weren't giving me in trade.  Service department is great. Managers are great!

 
Mike J. | 2012-03-24

Unethical Policy / Conduct - Service for BMW and Mini

A few days after  driving to the dealership to pick up my car when it was promised to be ready, and being told "oops, we didn't get the chance to work on your car today, you can drive it home and bring it back in tomorrow," I got an e-mail from BMW, asking me to evaluate my service experience.  Overall I rated them 3 of 5 stars, pointing out the miscommunication between myself and the service rep - but giving them credit for fixing my car properly in the past.

The next day I get a call from my service rep.  He is pissed.  He tells me that management requires him to call the customer anytime a survey is turned in with less than 4 stars.  He tells me this can affect his bonus.  He tells me they were busy that day, and he asks me to revise my survey rating.  He does not ask me if I ever got my car fixed.

This was five months ago, haven't been back.  Last week, my girlfriend took her car in for a warranty recall. It was not ready when it was supposed to be, she gave 3/5 stars on her survey (BIG mistake) - and now her phone is blowing-up from all the calls from the service rep who wants her to, you guessed it, revise her rating.

 
michelle s. | 2011-04-12

The best of the best!!!  If you are looking to buy a new or used car, ask for Nancy Allen. She has worked there a very long time and knows how to treat her customers!  If service is what you need, ask for Jeph Simmons.  He is not only honest but will treat you right!