Mazda Knoxville in Knoxville, TN

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On this page you can find detailed information about the company Mazda Knoxville in Knoxville, TN.

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Mazda Knoxville

Dealer Info:

Phone(s):(865) 690-9395
Address:8814 Kingston Pike, Knoxville, TN, 37923
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 1:00 pm - 5:00 pm

Reviews on Mazda Knoxville

David S. | 2014-12-13

Absolute nightmare of a dealership. I am in my mid-twenties, and bought a $26,000 used car there, which is a big purchase for me. I found the car online, and was directed to text the online sales manager. He would occasionally text me back, albeit a couple days later. But most times he would just ignore my text. I traveled from three hours a way to test drive the car, and then the following week I made the trip again to purchase the car. Once there, the finance person shuffled me through a bunch of papers, and I told him that this was a big deal to me and I kind of wanted to understand what was going on and he snapped "we do this all day". The car was exactly what I wanted, so naïvely I went through with the purchase and signed the papers. As I'm leaving the office, they hand me one key and say "that's all that comes with it". I made an argument about not being treated with any class or respect, and they belittled me and didnt acknowledge a single thing I stated. They even gave me a hard time about asking if they would fill the tank for me while I was driving down to pick it up

. This was by far one of the worst experiences I've ever had, and what any smart owner would change immediately. Buying a car should be an enjoyable experience, no matter the price. I regret purchase still and would never do it again through them.  A live and learn situation.

colleen j. | 2014-10-02

AVOID LIKE THE PLAGUE. Zero stars. Horrible. The worst. I was told I needed to buy their Mazda battery because my Costco battery wasn't a quality battery problem and that their battery had a lifetime warranty. Less than 4k miles later the battery won't hold a charge. Took the battery back, I was informed that there is no such thing as a lifetime battery and that they were NOT going to honor their warranty. Not only did they sell me a subpar battery but they don't honor their warranties, either. A 36 month warranty battery, only 1 yr into the warranty, the battery in like new condition and receipt in hand and the service manager walked away and told this single mom on a limited income that Mazda wasn't going to keep their word. Despicable behavior and unprofessional on every level. Shame on you, Mazda Knoxville. I've bought several Mazda's and currently own a 2013 Mazda5 and have never been subjected to such chicanery and deceptiveness.

Marisa M. | 2013-05-29

AVOID, AVOID, AVOID!!!  Thy use old school high pressure sales tactics.  I wasn't ready to buy that day, but had to endure the salesperson going back to his 'manager' 6 times and each time the price went lower.  I finally said write you bottom line price on your business card and I'm leaving.  Instead the manager came in and tried to tart the pressure all over. I got up and walked to the door. No Sale!  Check out the Mazda dealer in Alcoa.  Can you give zero stars????

Melissa T. | 2012-01-03

Have bought three brand new Mazdas in five years from this dealership, all from Donnie.  Always get great service from everyone-- wouldn't buy a car from anyone else in a thousand miles.  In fact, the first car we bought here we drove up from FL to buy because the Mazda dealership in FL was staffed by tools.

HotelDelta R. | 2010-07-31

Bought a new 2009 Mazda 3 from the store in February of 2009 (one might remember in the middle of a recession...which is why the experience is even more surprising). Knew exactly what i wanted, and my family is in the car business in Chattanooga so I bid out the car to every dealer from Nashville to Atlanta. Mazda Knoxville came in with the low-bid, and I ventured on the two hour trip to take delivery.

My salesman I had been working with was unavailable (but how kind of him, he did stop in to say "hi" after letting me know I disturbed his day at the zoo. I wish i was kidding - my guess is that this over-achiever has floated on to working at a gas station or something), but the car was delivered by an alternate. Delivery was fine, however I never received any kind of follow up contact from the salesman or the dealership - a huge problem in my family's business - but maybe I should remember to manage my expectations.

I arranged for a dealer-installed Sirius radio to be installed shortly after delivery - my parents were kind enough to drive the car to Knoxville for me and get the work done. The service that was supposed to be finished at 2 was finished at 530 - and instead of ensuring they understood the proper operation of the newly-installed equipment, the service technician just tossed the keys at them (literally) and said "later."

There are so many better options, even in Knoxville. I have had service done on my old Mazda 3 (I'm on my 2nd) at Twin Cities out in Maryville. Mazda Knoxville seems unfamiliar with service after the sale, and certainly the surveys I was sent from Mazda's North American Operations  reflected my experience.

In the middle of a recession, or otherwise, when you're spending such an amount of money on a new car, you can and should expect to be treated well - not as an inconvenience to the staff. This dealership is an embarrassment to Mazda, and proliferates every negative stereotype about car dealerships. The term "bottom feeder" doesn't seem to do justice.