Rohrich Vw Mazda in Pittsburgh, PA


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On this page you can find detailed information about the company Rohrich Vw Mazda in Pittsburgh, PA.

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Dealer Info:


Phone(s):(412) 344-3600
Address:2690 W Liberty Ave, Pittsburgh, PA, 15216

Reviews on Rohrich Vw Mazda

 
Ana G. | 2014-11-25

I went here to get my oil change in the Mazda service station. So since I am new to this location and dealership, I was expecting an actual service station next to the show room. Well.... not so much. This place was actually a collision center owned by Rohrich. Also beware of their parking which is behind. I am usually used to pulling up to the dealership next to the cars and get my car looked like, but I guess things are tight in terms of space there.  

Anyway I made an appt a few days prior and apparently they didn't record it, but they did help me out. It was just weird because I was pulled into this guy's cube, like the one that you go into when you buy a car, which I thought was rather weird.  The guy tried to sell me synthetic oil which was $20 more and I was like, "No way" since I know that my car takes synthetic blend, which is cheaper. I told him that if my car was falling apart I would consider it, but this is a brand spanking new car, so I was like "NOPE" Anyway, they were cool about it, and tried to safe face by saying "that's the same thing I would have done" and took my car to their shop.
One of the cool things about this place is that you can see them take your car in and work on in while you are waiting in their waiting area. This place has plenty of plugs for your computer and has free WiFi, so that's a definite plus. Anyway I waited for about 45 min for the oil change and complimentary car wash (I feel like they squirted my car with water, but whatever, it looked better than when it came in. Also keep in mind that I am used to getting my car hand washed back in Atlanta and Austin, so I hate these automated joints that are around here). Anyway, I paid my $30 bill and went on my way. Sure it was a decent experience, but the location is inconvenient to me and I just thought it was weird that they tried to up sell me the kind of oil that I used, as well as the fact that it was an actual collision place. So honestly I don't know what to think of this place.

 
Robyn A. | 2014-11-23

Rorich sold us a lemon. One year later when we went back to let them know we were unsatisfied customers ( and willing to give them more business by agreeing on a new car) they basically said we should've known better than to purchase the car in the first place. They blamed the customer for selling us a faulty car & do not stand behind their used products. Our VW has 50000 miles on it (used- bought it with 35000)and already needs a new transmission, among other costly repairs we put in it this past year. They backed the car when they wanted to sell it, but when we went to them with a complaint they were entirely accusatory of the victim. Customer service is not what it used to be. Disappointed in an immature reaction to a resolvable solution..

 
Hank L. | 2013-08-13

I have owned Mazda vehicles since 2003. I can not, in good conscience, ever... EVER... recommend Rohrich as a dealer.
You would have to be the ideal ignorant consumer that walks into a showroom and pays sticker price on the first car you see to really believe that this dealership is not out to gouge you.
When I bought my first Mazda in '03, I went to Rohrich for the first time.  After test driving the vehicle I wanted up at Billco in the North Hills, I went to Rohrich to see what kind of deals they had on a car I spec'd out.  If Rohrich was the first dealership I had ever been to, I might have had a different perspective.  But after getting first rate attention at Billco, I was shocked to have to wait (I was the only person in the showroom and there were at least three salespeople in the room), then I was insulted to overhear the manager later tell her salesperson who was helping me loud enough so that I could overhear outside of her office, "well, is he a buyer or a shopper? Is he buying today or not? Because I want to close up here."
Finally the salesman came back and said they didn't have a car like I wanted and that it didn't exist in the area, so I should take the one on their lot that wasn't at all what I wanted, had fewer options, and he wanted $3000 more than I was willing to pay.

The next week, I went to Moon Township Mazda and got exactly the brand new vehicle that I wanted (they located it at another dealer and had it shipped there) and I paid what I thought I should pay for it.  No hassles, no runaround.

Jump ahead a couple years. I return to Rohrich Mazda to test drive an RX-8. Why would I do that? Because I didn't really care if I test drove one of their cars because I'd never buy it from them anyway.  And their salesman was just as enthusiastic to tear into the car.  The car had maybe 30 miles on it and he told me to redline it and take it to 80 in 2nd gear. Mind you, I actually own an RX-8 now and that's perfectly normal to do once you warm up the car.  In fact, RX8 owners have a saying about a redline a day.  But this car hadn't even been broken in yet, and if you know where Rohrich is located, you'll know that there isn't really a good test drive location to get it to 80 that's nearby.  I was shocked (but didn't mind) that a salesperson would be so gung-ho to overdrive a brand new vehicle on a test drive.  This was another reason I wouldn't recommend a car from here.
For example, you can't take a Subaru WRX Sti or a Mitsubishi Lancer Evo out on a test drive because the dealer knows that it will get joyridden.  Rohrich seemed to have no problem letting their 8's get joyridden.

End my rant about their dealership.

Enter the service department.  I got a timing belt replaced at 60,000 miles.  They quoted a price almost twice as high as it actually cost me to get done elsewhere.  That's why I'd never take it in for service there.  Sadly, you're limited when you have a rare engine style, so I might have to go there at some point, but I hope it isn't soon.

 
Chelsea H. | 2012-11-13

I had a fantastic experience buying a car here. I've purchased cars before from other dealerships and I can definitely say this was my best experience. They were fair with their pricing and negotiations, and were up front about the pros and cons on the model I was considering. The dealer was willing to work with me and didn't try any sales tricks that I'm used to encountering. If anyone is looking to purchase a Mazda, this is the place I would recommend, hands down.