North Hills Toyota in Pittsburgh, PA


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Specialties

Trust. Loyalty. Family. These are a few key words that describe North Hills Toyota and these are all the components are the making of a life-long relationship. Our goal at North Hills Toyota is to make YOUR experience nothing but the best whether you are buying a new or pre-owned vehicle or servicing your current vehicle. For more than a decade, North Hills Toyota has provided products and prices with a no-hassle professional approach to the Pittsburgh area and plan on doing so for many years to come.

North Hills Toyota


Dealer Info:


Phone(s):(877) 698-6968
Address:7401 McKnight Rd, Pittsburgh, PA, 15237
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on North Hills Toyota

 
Sarah L. | 2015-04-06

I wish I would have read this review before I wasted hours with them today.

My husband and I stopped in to look for a used Toyota Highlander (2012).  We met with a salesman (Muhammad) who was actually very knowledgeable and very nice.  After we left the lot we went and looked at another vehicle at a different lot.  We went back to this location to check the value of the car we were trading.  They offered us $1000.00 dollars for our trade and we laughed at them because we thought they were joking.  Then the very very pushy finance guy kept telling us he could get us into something with a 2.9% interest rate and just give him our SSN's so he can work his magic.  We already had our loan in place and once he told us the trade value of our car we were already done.  We told him the dealership up the street offered us $3900.00 for our trade and that is around the KBB for the trade.  Then the sales manager (not the finance manager) proceeds to YELL at us "Will they write you a check!!?? Will they write you a check???"  

Needless to say we walked went back to the other dealership and are very happy with the results.  I would not recommend anyone go there.  1000 for our trade is nothing more than insulting us and they wouldn't even budge on the price of the used vehicle even though I showed them an ad of the EXACT same car with 2000 less miles on it for 2000 dollars cheaper at a different dealership in the area.  Save your time, save your money, and save your pride and avoid being yelled at and treated like you're an idiot and go elsewhere.

UPDATE:   Even though I am still unhappy with the service we received at this dealership, Charvette did a wonderful job of rectifying the situation and she took my concerns seriously and I feel as though the main concerns were addressed and the people involved in my complaint apologized and I am happy with the turn out.

 
Becky M. | 2015-02-28

Unlike the other reviewers, I had a great experience.  I went to North Hills Toyota Scion after having multiple friends say they had wonderful experiences buying and leasing cars there.  Tosin, one of their sales guys, was super friendly and not pushy AT ALL (unlike many sales people you'd find).   Their sales manager, whose name I can't remember for the life of me (I'm so sorry because she was so nice and helpful), also assisted in finding the right car for my... somewhat horrible... financial situation.  I'd totally recommend you go there if you are interested in leasing a car.  They are definitely great people and will guide you in the right direction.

 
Rachel N. | 2015-02-26

I get to dealership (which is heavily under construction) and the person I had an appointment with is nowhere to be found. Another guy goes to look for him and, after some waiting, he finally stops by for a few seconds to briefly shake my hand without looking at me before immediately walking away never to be seen or heard from again. The other guy, who I've apparently been pawned off on, goes to look for the vehicle that I'm interested in (apparently despite setting up an appointment for a test-drive no one bothered to pull the vehicle out of the back lot) leaving me once again sitting around alone twiddling my thumbs alone for another long stretch of time while everyone else in the room has people (or multiple people) helping them or at least acknowledging their existence. Eventually the car shows up and the guy doesn't even bother to scrape all the ice off the windshield before having me drive it around the area. He doesn't seem familiar with the vehicle while at the same time insisting I need the higher-end version, can't answer any questions (even regarding the difference between high-end and low-end options), and then as a fun bonus he makes a women drivers comment while talking about the free two-year Toyota maintenance package.

Despite all this, I still need a car so when he asks if I'm interested in seeing some numbers I say yes. The number he brings back was significantly higher than what the person I had the appointment with quoted me earlier that week and also had unnecessary additional insurance and warranty and floor mats and other nonsense tacked on. While I'm getting the price adjusted and all the extras removed, a random salesguy in a Scion shirt stops by for a minute and to ask why I'm interested in this vehicle rather than a Scion. I start to say that I had a particular Toyota model for twelve years which I loved but, before I can finish my sentence, he loudly cuts me off with SCION IS TOYOTA (while tugging at his polo logo) AND THIS CAR NOTHING LIKE YOUR OLD CAR (which is false, I did several hours worth of research before coming to the dealership). He shakes his head at me, implies I'm an idiot, and walks away. The guy I've been with all evening comes back with reprinted numbers at a 4.99% interest rate (I have an excellent 800+ credit score) for 72 months (I expressed interested in 36 months) and the extras not removed. At this point, I've given up but as a last ditch effort I ask if they ever offer a cash discount or 36-month-0% financing deal. Instead of answering my questions, the guy tells me that 4.99% interest is nothing and I won't even notice it.

I'm purchasing the vehicle elsewhere at a cheaper rate with better financing tonight.

 
Rebecca G. | 2015-02-19

2 years later, I am forced to go here to get some work done on my car. First the lady tells me it is $190 for diagnostics, I'm like seriously, I have to pay for you not to know what is wrong with my car? But in the grand scheme of things $190 might not be that much.

Fast forward to 3 days later, she calls me back, they still have no idea what is wrong with my car and now she tells me my total is $700 (or something... I don't remember the exact amount)

I'm like-- for what?!?
Her-Diagnostics.
I'm like-you said that was $190...
Her-I am actually giving you a discount because we still don't know what is wrong
Me- Seriously, do you understand how stupid that sounds...
Her- Diagnostics are $190 an hour

At this point I freak and pull out my notepad that I wrote everything down on, I read it back to her "We are going to hook the car up to the computer to understand the error codes and run diagnostics, they are $190"

Her-Yeah see they are $190
Me- So how the hell are you charging me $700 instead of $190, I want to talk to the manager
Her- I am the manager
Me- (I should have said, well you can't do math) Ok, so how is it $700 for something that costs $190
Her- It's $190 an hour
Me- I never agreed to that, I want my car back NOW!
Her- You still owe $700
Me- So, I have to give you $700 to not do a single effing thing that was productive or successful to my car?

Ok, so here I flipped out. There may have been swearing, etc. This is just ridiculous. Poor business practices!

Finally,  she contacts my insurance company and they agree to pay for it, which is fine for me, BUT don't go here. Seriously, what if my insurance sucked? In my opinion, this woman straight up lied to me, repeatedly.

 
Lindsay H. | 2014-11-24

Terrible service. Took 3 hours to look at my car even though I had an appointment. When they told me they couldn't do anything for me it took an additional 45 minutes for them to bring my car back to me. Do NOT recommend

 
Colin M. | 2014-10-25

Horrible service. Let me start by saying Deanna and the Parts Sales staff were all great, but that was the extent of it.

Came in for a State/Emissions Inspection this morning and when I arrived I mentioned that my headlights went out this week. I went over to the Parts desk, purchased a set of lights, and instead of paying to have them installed, I asked if I could take the 5 minutes and put them in myself. I was told no problem and directed to do so in the drive-in bay.

I popped the trunk and 1 minute later finished the left light and was asked by a service tech. to pull my truck forward to the bay. No problem. I closed the hood and pulled it forward. Started on my second light and in the matter of 2 minutes had 3 different service techs come up to me, ask what I was doing, and ask if I was having service done. Each got more aggressive and more rude to the point of the third one where I was told to "get out of the way."

I finished the light in those two minutes, closed the hood, and preceded to tell Deanna that I won't be having my Inspection done there afterall when I was flat out insulted by a tech. who stated "I was told from the start to not do that in here." and followed up with a condescending "Thanks, BYE!" as he drove off. Deanna seemed apologetic and nothing was her fault, but I have never been treated like that before.

I will not be going back.

 
Brooke F. | 2014-10-02

Super shady!! I just wandered in during a day-long hunt for a new pre-owned vehicle. They were having a big sale, which is a joke, because every single time I've driven past in the two months since my visit, they've had some sort of sale going on. Tents, balloons, huge posters, etc. Basically all gimmicks. It bothered me that none of the vehicles had prices listed on the windows. Even after I started working with a sale person, he still wouldn't tell me the prices of anything. It was more like, "Tell me how much you want to pay and we'll see what we can do." I had done some serious number-crunching on my own, so I knew what I could afford and what I was willing to pay, so at other dealerships, I was only looking at vehicles within that range. I didn't feel comfortable with this from the get-go, but I thought, "Eh, let's see what happens." During my test drive, I found out the dealer I was working with wasn't even an employee of this dealership! He was basically a contractor who bounces around from dealership to dealership, helping out with their sales. It was a zoo inside, so I'm guessing many others were in the same position.

So, when I said, "Okay, I'm interested in possibly purchasing this vehicle IF it falls within my price range," he went to talk to the finance guy, who offered me a payment around $100 more than I told them I wanted to pay. We "wheeled and dealed" a couple more times, but it was going nowhere. I knew I couldn't afford it and I wanted to leave. That's when they sent over a female manager or owner to try to appeal to me "woman to woman" and she kept telling me how great this vehicle was and why I should buy it. That's great, but it was not in my budget and you can't convince me otherwise. I was completely honest with them from the beginning, saying, "If this vehicle will be out of my price range, then let's end this right now. It's fine. No hard feelings." But they would.not.give.up. Typical shady used car dealership. After going lower a couple times (which wasn't the point...I knew it was way out of my budget anyway), the finance guy even tried to get me to commit to a deal before knowing what payment he was going to offer me! "If I do something crazy, and I don't even know yet what I'm going to do, will you buy this car today?" Please. I wasted probably a good two hours of my afternoon there and I should've just walked out right away.

The only positive thing is that they have not contacted me at all to try to keep negotiating.

 
Sarah C. | 2014-07-02

I have been going to this service center for 8 years.  Between my last oil change and the oil change two weeks ago, the entire team of service reps has changed except for one person I recognized.  (You have to wonder when that many employees disappear.)  My oil change turned into my needing a new exhaust system ($$$$$$) and the replacement of a sensor after they had replaced the exhaust system, so I was in there several times.  After all was said and done, I went in to talk to the service manager (Bob Killmeyer, Dir. of Fixed Operations) and after my encounter with him, felt I owed it to the public to write this review - my first ever, anywhere.  It was unbelievable how incredibly rude and condescending he was.  Forget about my having a serious concern.  As soon as I opened my mouth, he turned everything into a joke and could not have been more patronizing.  I will not come back here and would suggest others steer clear!!!  My only satisfaction is that with that kind of customer service, their customers will go elsewhere and Mr. Killmeyer will be the next employee being shown the door.

 
Barry S. | 2014-04-30

I first met North Hills Toyota when the dashboard lamps burned out in my 2001 Sienna. Other dealers claimed replacing the lamps was an all day job and would cost at least $500. North Hills told me they could do the job for $106. I dropped the van off and went to visit a friend nearby. 45 minutes later they called to tell me the vehicle was done, and the charge would be less than $90. Either the other dealers I priced were over-charging or the North Hills techs knew something the others did not. I've been a loyal customer ever since.

Recently I bought a very slightly used 2013  Camry Hybrid from them. The sales experience was okay, but not great. They missed the promised delivery date by a few days and some of my questions took a long time to get answered. There was an issue with one of the idiot lights that should have been fixed before delivery. They were generous on a few other issues and did make an effort to please us.  Pricing was competitive. I would deal with them again mainly because of their service department. The sales staff we dealt with was weak on knowledge of performance issues of certain models and pricing of accessory items such as additional FOBs. Still they did make a real effort to make us happy even after the deal was cut.

Besides, they had the best coffee of all the dealers we visited.

 
Romina Q. | 2014-01-16

Terrible service unless you're buying a new car. After that, they won't even acknowledge you so don't expect any phone calls being returned or any (written) promises being kept.

I bought an used car two months ago and I'm still waiting for a compartment to be fixed. I got promises from the seller and from the service department.
Paperwork came back to me because some information was missing, I spoke with two people who promise me to call me back and I'm still waiting.

If you ask to speak to a manager, you will, but he will transfer you around.

Save your troubles, there are plenty of other Toyota dealers in the area.

 
J S. | 2013-08-27

I personally own a Toyota Matrix 160k miles on it and recently purchased a Toyota Tundra 2012 Limited for my Company. I pull a 7000lbs trailer demonstrating our tools around the country. I get a lot of people ask me how a Toyota does with heavy loads and I tell them I forget that it's even there and I go around the country with this nice show setup. Best MPG on a highway is 12.4mpg. Not bad.

 
G C. | 2012-09-01

My driver's side mirror was vandalized with missing mirror glass and protruding wires. I called North Hills Toyota service and scheduled an appointment for repair. I was not asked to bring the vehicle for inspection prior to the appointment. The glass was replaced at a cost of $406.77. The service advisor did not communicate or document that any further damage to was detected.
Immediately thereafter, I noticed that the mirror shook continuously. I found a crack in the plastic attachment connecting the housing to the door. I returned to have the mirror inspected and I was told the entire mirror and housing needed to be replaced at a cost of over $720. This included the mirror glass which had already been replaced.
I returned to speak to Timothy Gortz, the Parts & Service Director.  He inspected the mirror and agreed that it needed to be replaced. I asked why I would need to pay for a new glass for the mirror again when the mirror attachment damage should have been detected at the initial visit. He said that nothing could be done except to contact my insurance company to see if it would cover the cost.
The service dept never advised me to bring in the vehicle prior to having the mirror glass ordered or even installed.  They then neglected to detect the damage to the plastic attachment which necessitated complete replacement of the housing at the time of the initial appointment.   I described this as "negligent" and Mr. Gortz had the audacity to suggest that I look up "negligent" in the dictionary.
At this time I am facing a cost of $720 cost plus labor in addition to the initial $406.77 for the glass not to mention the increase in my insurance rates.  
I suggest that Mr. Gortz look up the word "service" in the dictionary.  It is clear that this Toyota service center does not value its customers.

 
Charlotte B. | 2012-04-10

I purchased a car from Toyota North Hills soem time ago and was sold for it for a set price in the contract. One month after the deal was made and I had put over 1,000 miles on the car, I received notification from Toyota North Hills that I was responsible for an extra $1,000. This was not included in the contract and was an additional amount. I was told during these harassing phone calls that if I did not pay this additional amount, the car would be repossessed. I promptly called the Attorney General's office of consumer protections who instructed Toyota North Hills to desist their phone calls. I would not purchase from this dealership.

 
Peter E. | 2012-02-18

I just purchased a new yaris here today and I've had mixed feelings. I gave them 4 stars because my sales person was pretty good. He wasn't pushy, he seemed honest and friendly. The car was as promised. I didn't like dealing with the sale manager, he came off like a pushy used car salesman, and didn't represent the Toyota company well. My first car was a Toyota I purchased new in Washington state an I had a better experience. With the exception of the sales manager encounters everyone there was great 5 star people.

 
Event L. | 2012-01-24

In the Parts Department, I asked for a rear windshield wiper and was sold the wrong one. But didn't know it until a few days later when I was at home. Drove again the 25 minutes to this dealership. Returned it. And again was given the wrong one! Two different techs making the same mistake means they are untrained, unprofessional, or simply sloppy. Since on the second go around I believed the wrong parts problem couldn't be occurring twice -- surely it was something I was doing -- I tried to force the fit and ended up breaking the wiper arm. arrrgh! So I drove another 25 minutes to Baierl Toyota in Wexford -- wonderful! Not only did they sell me the correct blade & arm, they installed it at no cost. And they also explained that the mistake both techs at NHToyota made was that they simply were misreading the chart that matches the model year of the vehicle with the appropriate part. What a joke. NHToyota cost me time and patience, in addition to an additional $48 for replacing the wiper arm. Now I must return the blade and will be shocked if they don't charge me a re-stocking fee, even if they made the mistake. When the vehicle was under warranty I also had issues with a few Service Reps, so this situation shouldn't have surprised me.  I really didn't think replacing a windshield wiper would be so catastrophic. Avoid this place at all costs. I gave them one star because a zero star was not available.