Pacifico Ford in Philadelphia, PA

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The Pacifico Auto Group at the Philadelphia Auto Mall is your one-stop shop for all of your automotive needs. The complex now consists of Ford, Mazda, and Hyundai automobile franchises with full service and sales operations, along with a state of the art body shop and 7-bay Quick lane for fast service and oil changes in most cases under 30 minutes.


Established in 1933.

Pacifico Auto Group has been in business for over 75 years. The Pacifico family started the family business in south Philadelphia and in 1968 Kerry Pacifico Sr. and five other dealers broke ground at the now famous Philadelphia Airport Auto Mall. Mr. Pacifico is the only original founding member still left at the present time.

The Pacifico Auto Group at the Philadelphia Auto Mall is your one-stop shop for all of your automotive needs. The complex now consists of Ford, Mazda, and Hyundai automobile franchises with full service and sales operations, along with a state of the art body shop and 7-bay Quick lane for fast service and oil changes in most cases under 30 minutes.

Pacifico Airport Valet, the originator and innovator of airport parking in Philadelphia, was founded in 1973 alongside the current location of our Hyundai franchise. At Pacifico Airport Valet we take you to and from the airport in the convenience of your own car 24 hours a day, seven days a week

Pacifico Ford

Dealer Info:

Phone(s):(888) 512-2770
Address:6701 Essington Ave, Philadelphia, PA, 19153
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Pacifico Ford

Paula B. | 2015-01-31

Very helpful when this out of towner's car died in Philly.  Very helpful.  Fair pricing.

Legion P. | 2015-01-24

I used to come here occasionally for the odd oil change since it's down the street from one of our stores in Philly. The guys at their quicklane building have always taken care of me and while services are sometimes delayed when busy its never been anything unreasonable. I really like the tag for a free carwash with every service, its pretty basic but I do like being able to just take my car across the street and have the salt and grime washed off periodically. I had to take my lease car to their main service building as the AC evaporator decided to dump all my refrigerant last summer. I was impressed with how quickly they were able to check out my car without even having an appointment. Fortunately the evaporator suffered from a catastrophic weld failure so it was covered under warranty rather than being damaged by road debris as I had feared. They got it swapped out and had me back on the road with ice cold AC promptly and I was able to make it in to work within 5 min of my shift starting, not bad.
Last fall I started using Pacifico exclusively as the dealership I got my lease from tried telling me that my front brakes needed pads and rotors and my rear brakes needed pads. The front pads did need to be changed . . .  about 3 months later. The front rotors and rear pads? Still going strong to this day. Needless to say as my lease was nearing it's end I was happy to hear that Pacifico had given my boss a good deal on his last lease and he gave me Chad's number. Chad met me that day and passed me to his salesman Des. This was not the last I saw of him though, he made sure to check in several times to make sure I was getting a car I wanted and personally went over my lease agreement and found me a litter wiggle room to make up for my car being a bit over mileage and made sure this one came with some more miles. I was starting to run a bit late for work that day so they actually slapped a dealer tag on my new lease car and let me take it home so I wouldn't put any more miles on my previous lease car. The next day I brought the car back and while I was in the finance office of a hundred signatures their detail shop gave my car a quick cleaning to make sure it was spotless. Both Chad and Des did a fantastic job helping me decide which vehicle was right for me and both made sure I got the best lease they could get me and the right lease for me and saved me some money to boot.
My experiences with Pacifico from their parts department to service and sales have been exemplary. I hope to be dealing with them for some time to come.

Jay P. | 2015-01-09

Have used them for service when I owned a Ford Taurus and a Ford Fairmont I only used when I had a problem I could not figure out my self or my local mechanic or I had a coupon labor and parts are expensive I only used them when I need them.

Joseph L. | 2014-11-07

I called about a used car advertised on the Internet and was told that there was some room on the price. I drove 100 miles to the dealership only to be shifted from the initial contact person to a "sales manager" that told me the price was not negotiable. After driving a hundred miles I felt that I was lied to and manipulated. These are the kind of people that personify the sleazy used car salesman. Stay away!

J P. | 2014-07-16

I have been in the United States for four years as an international student. I just graduated from the college and got a job as getting working visa.

I need a car for working, so I visited Pacifico Ford. I bought 2004 jetta volkswagen (89,000 miles) for 10,000 dollars including tax which was ridiculous price. This is my first time to buy a car, so I did not know about anything about a used car.
However, I signed the paper and got the Jetta. After two days, engine light was on the dashboard, so I contacted to Pacifico Ford. They changed converter which is significant part of the car. I complained about the car since I was not satisfied with this purchase. After I realized I paid too much money for 2004 Jetta (89,000 miles) I was mad but I accepted my fault. I should have more researched about the fair market value of a used car.

I have nervous about this car while I drive, so I asked one-year warranty. However, they never agree with my opinion about having warranty not even any additional months. They should have checked up all the parts before selling a car. I visited the Pacifico Ford everyday for figuring out this problem. In the end, it doesn't work. I regret purchasing the car in Pacifico Ford and I will never recommend buying a car in Pacifico Ford.

Thuy H. | 2014-02-10

I'm quite surprised by all the negative reviews here, but I got pretty good service, for the most part. I went here the day before thanksgiving (wanted to avoid the black friday crowd). Before going however, I did speak with someone (completely forget his name) on the phone regarding a vehicle I wanted. He gave me pricing over the phone and then reconfirmed those pricings through an email.

I wasn't going to come that day and was going to wait, but my schedule freed up, so I decided to just show up. I didn't make an appointment, but I was welcomed with warm smiles upon walking in. They got the phone sales guy to come speak with me and then he transferred me to someone else. Spoke to the guy on what I wanted, and he walked us out to the car to take a look. Upon looking at the car, we decided that the vehicle Ford Explorer limited was not what were were hoping for. Bc we only wanted cloth seats and no navigation system, the guy recommended that we look at an XLT. We did, but didn't like the color. Here's where the bump in a few stars come into play. The sales associate pushed us off to another person. Yes, he had an appointment, but I felt a lil like a pinball in the arcade...

We waiting a lil bit for the new guy to come and then to pull up my files. He pulled up tons of different vehicles but none that I really wanted. At first, we didn't want 2 booths type of seat. We wanted more of a minivan seating. Two seats in second row, and then booth in third. We wanted cloth seats, no nav, etc. He was unable to find it. Reason being...they don't do that type of vehicle in cloth. Only leather. We requested to see that style even though it was leather. It was raining out, so he told us to stay inside and stay warm while he ran to get the vehicle (this is gave them an up in star rating!) Once he came back with the vehicle, we got in and HATED it. Lol. The seats were so uncomfortable. We then decided to go back to the booth types of seating. Came back inside and he did more searching for us. We wanted black with black seats, but they didn't have it. He pulled up other vehicles, and we weren't really happy. He said "How about i pull up the vehicle and you see it for yourself and you let me know if you still want black" We agreed and he did that. Once he pulled up, my husband loved the exterior color. We took it for a test drive, came back talked pricing, trade-ins, all that other stuff. He was willing to pull up KBB on our car, willing to do anything we wanted. We decided we were going to purchase! They gave us what we wanted for the trade-in, gave us the blackfriday deal (even though it wasn't black friday yet), and gave us some extras. There's a lot more to the story, but I'm sure you get the jist of it...

I'll update once we come back for our first service and let you know how that goes, but as for the sales process, I thought it was pretty decent.

B S. | 2013-05-02

Very helpful dealt with Chad Gilbert who was extremely knowledgeable and personable. He was very straight forward and didn't b.s. me. I told him what I needed and he got me it I suggest him to everyone I know.

Adrian S. | 2012-03-03

Well; it's a dealership, so when you go in for service, you have to expect it's going to cost an arm and a leg. And my 1995 F150's oil change and check up wound up having me walk out with a $2000 estimate for work to be done.
While I don't question to work too much, they seem to do just fine, the labor charges will kill you a bit.
That being said, my service adviser, Paul, was up-front, didn't give me a run around, and gave the car a free mechanical inspection on my first time. He wasn't pushy with what work wanted to be done, and made sure to get my approval.
He also suggested getting after-market parts in to save me some money (tie-rod ends and motor mounts).
All in all; despite it being a big cost, I'll be going back certainly for all my regular maintenance as those prices are quite competitive, as well as for any major repair work. The waiting area is nice, good fish-tank, good TV, free coffee, and Pretzels.
The workers are all friendly, and helpful and they have a free shuttle service to get you home (as well as being close to a Septa Bus to get you back to the BSL), should you need to leave the car overnight.

Not the best in price, but well worth it if you want work done well; and warrantied for 12/12000.

L B. | 2011-04-16

Three words: Don't. Think. So.

First let me mention how suspect it is that, of the four reviews already posted on here, three are filtered. And that they're glowing reviews by yelpers who have only written a single review--of Pacifico Ford. And that they mention specific salesmen by name.

C'mon guys, really? Google this place and you'll find far less glowing reviews, especially about their service department.

Here's my own.

After the brakes on my Ford van gave out on me, I had it towed to Pacifico because I'd also gotten a letter from Ford in the mail saying I was entitled to a free repair on some defective part. It was clear the master cylinder and brake lines needed to be replaced, and the dome light was staying on all the time--a simple fix, one would think. They called me and said a diagnosis would be $179. "Alright," I thought, "that's about the same as having it towed yet again."

The next day they came back to me with an estimate. Over $1000 to fix the master cylinder and brake lines, another almost $200 for a new electrical switch, and another couple hundred for inspection. So I was looking at at least $1500, assuming the inspection didn't turn up any addition problems (and after my brief dealings with these guys, it was safe to assume that more stuff would indeed come up).

Fast foward two days.

My van's at Don's Auto Repair. After a free (can you believe it?!) diagnosis, he gave me an estimate for about half the price that Pacifico had (which the tow truck driver correctly predicted). Don also itemized everything, and his prices seemed totally reasonable. I'll be writing a review for his shop sometime next week.

Anyway. I would've petitioned yelp to make a zero star rating specifically for Pacifico, but they ended up only charging me $134 and change for the diagnosis. Still absurd, but a little less so.