Chapman Nissan in Philadelphia, PA

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We're here to help you buy the vehicle that's right for you. Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Nissan of your choice. At Chapman Nissan, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Nissan models, including Altima, Maxima and Sentra. Wherever you live in the Philadelphia area, or if you're driving from Ardmore, Montgomeryville, Norristown, Lansdowne, Clifton Heights, Sharon Hill, Glenolden, Cherry Hill or Woodbury we're ready to serve you.

We have Express Service for your convenience along with a comfortable waiting area and free Wi Fi.

Chapman Nissan

Dealer Info:

Phone(s):(215) 492-1200
Address:6723 Essington Ave, Philadelphia, PA, 19153
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: Closed
  • Sunday: Closed

Reviews on Chapman Nissan

Casey J. | 2015-04-21

Honestly, I would probably not recommend or go back here to purchase a car. The guy who sold me my car was on the phone what felt like 10 mins before he was able to help me. He was helpful while I was browsing but not the most helpful in his information on the cars. Also, he was in a hurry to conclude his day apparently.

After I bought my used car - which came off another affiliated lot - I called back about some small scratches I didn't notice; it was not with an obligation to have them buffed but just to see what could be done. I was told I would get a call back about possible detailing and I never did. Not to mention, calling there was crazy. Those working in reception seemed a little all over the place. It seemed like one of those businesses that transfers you to a voicemail, where you're sure to never hear back.

I like my car and haven't had any issues, but heed the Yelp reviews people. Normally I'm really mindful.

Sonia F. | 2015-04-15

To Whom It May Concern:
On 2-14-2008 I Sonia Burgess brought a brand new Nissan Murano from Chapman Nissan 6723 Essington Ave Philadelphia Pa.19153. I paid the vehicle off in 2012. On March 6, 2015 my wheels locked on me on expressway, I had it towed to Chapman Nissan.
The service manager whose name is (John) quoted me a price I had a third party warranty placed on the vehicle, so I called them explained the situation and they contacted Chapman. Chapman informed me that I needed a transfer cast. John (Manager) ridiculed how crappie my warranty company was because they didn't want to pay the ridiculous price they were charging which was 5,000 dollars.
The warranty company which is Auto Shield informed chapman that they would ship the part and pay for labor chapman agreed. Chapman then wanted to charge 135.00 dollars for labor the warranty company didn't agree to that either, they gave them 75.00 and hour for the labor and I had to pay 60.00 dollars an hour for 7 hours of the labor. The part arrived 3 days later it took chapman 10 days to return my vehicle back to me. In the meantime chapman would not give me a rental I had to pay for that out of pocket. I received my vehicle on March 16, 2015.
On my way to work I kept hearing noises in my vehicle it wasn't driving right, after work I took the vehicle to speedy lube to get a second opinion on it. What they found was unbelievable. In order to get to the transfer cast they had to take out drive shaft, the exhaust pipe and countless other things. Chapman had missing bolts no gaskets and the drive shaft and exhaust pipes were loose, causing danger to my life. I takes the vehicle back they apologize for the mistake offering a 50.00 total rewards on the next service. Manager (John) stated and I quote you was rushing us. I quoted you had the vehicle for 10 days, so that give them the right not to do it correct? Putting my life in danger.  
Chapman was upset when they didn't receive the 5,000 dollars for the job so that's when they began to treat me unfairly. They claimed they fixed the problem and gave me a receipt. In the meantime my husband video their work which they didn't take to kindly.
On March 31st 2015 on my way to work once again on the expressway still hearing noises I heard something fall I tried pulling over and I heard something drag once I got myself out of danger I looked under the vehicle and I didn't know what it was I called for a tow service which later I found out that the heat shield which they claimed they fixed fell off cutting the emergency brake line wrapped around the drive shaft and exhaust system, takes it back to chapman and they wanted us to pay for the problem they created. Chapman informed us they weren't going to fix it and stated if we left the vehicle on their property they would charge us 45.00 a day and for us to take them to court once again we video. I called Consumers Affairs which they claimed disciplinary actions would be taken they cannot make them fix the vehicle because they are privately owned, they summited the claim to regional. I had they vehicle towed off their property. Chapman is responsible for the damages they caused on my vehicle and myself, and I want them to pay. No apologies from them just a whole lot of disrespect unfair treatment and disparity of treatment.

Sharon A. | 2015-02-07

I leased a Nissan Juke and love it. Everyone there from Internet sales to financial is terrific. The service department was quick and courteous.

Cynthia O. | 2015-01-15

I am so disappointed. We love our Nissan Quest, but it is certainly a complicated mechanism, with many potential ways to go wrong. It is also, by the way,  rather fragile, and has lost two lower side panels from very mild contact with what seemed like a normal part of the parking universe.  This is not Chapman Nissan's fault, of course, but rather a design problem at the corporate level.

But what I am concerned about is the fact that I called Chapman Nissan  service department and asked,  what a particular message in the center of the dials under the spedometer meant.  They said they had never heard of it. Is there something wrong with this picture?

After a concentrated revisit of the owners manual, I finally found something that looked somewhat (but not completely) similar to the message I was seeing, and it turned out to be something associated with a timer function. I still don't know how to change it, but at least I am fairly confident that the car is not about to blow up or fall apart.

I am not a car person, and freely admit it.  However, I hope that people and organizations that represent themselves to the customer as car specialists actually know something about their alleged, putative, claimed area of expertise.  I would imagine that this expertise would include knowing what the warning messages on the little trip computer that displays on the speedometer are telling the car owner (and sharing this info with customers freely).

Instead Chapman Nissan recommended that I call Nissan directly.  Actually, I had to press them on this. That turned out to be a very time consuming  joke, and revealed deficiencies at the corporate level that I will happily address later elsewhere.  

The only alternative that Chapman Nissan could offer was to bring the car in -- a suggestion  entailing a long trip, loss of a day or more out of my life, loss of use of a car, and an undoubted minimum service fee.  If they were ethical,  I would find out, after all that inconvenience, that they could have directed and instructed me to manage this feature right over the phone.  If they were unethical (and I hope they are not), they could have told me almost anything about the car and charged me enormous amount of money. Since I wisely chose not to bring it to them, I will never know.

The owners' manual for a Nissan, even more so than some other auto manufacturers', is profoundly lacking. It is spotty, incomplete, has a useless and completely unintuitive index, and is written very unclearly.   I would hope that the dealership would provide knowledgeable technical support to offset this deficiency. I received none. That is very disappointing.  

Thank you for reading this.

Anna K. | 2014-10-14

Tire rotation isn't included in the dealership package nor the basic package. This place will nickel and dime you! Ex: replacing tail light about $26; fixing nail in tire anywhere from $21-36!!

Megan O. | 2014-09-04

I came to this dealership in hope of finding a new car to lease, I currently have a lexus that I love- the lease is not up until May, I was just looking for a good deal if they happened to give me one.

I worked with Chris who was very nice and informative. I made it clear I needed my payment to be below what I am paying right now for the deal to happen. At one point when I came back with a number I felt was fair, the male sales manager ( not Chris and I can't remember his name) said "okay I'll get your lexus keys, have a great night" then threw them on the table in front of us.

Seriously? Salesman 101, never show the customer you're frustrated in negotiations. All he did was piss me off and make me want to leave, not give him my money.

Long story short, they won't be getting my business.

Charlie Y. | 2014-07-10

Had a great experience with the Salesman David Johnston. Nice and a great sales person. Unfortunately after buying a 2008 Versa and driving less than 5k miles the muffler came off. Took it to a friend's garage shop and found out they sold us a vehicle with a very old and rusted muffler....  BE AWARE. Make sure you double check everything inside the vehicle even if it looks new!

John W. | 2014-06-28

Made an appointment far in advance, and the vehicle I was shopping for was not on the lot.  Probably they had not had one on the lot for weeks.  A waste of time.

Kevin S. | 2014-03-18

What a horrible nissan dealer! We brought the car in, because the front right tire was leaking air all the time. We need a fix. They checked up and brought other "check up" results as well in order to charge us more than $400. Alright, as long as we can solve all the problems, we are fine with it. We've been told the car will be done in an hour and half. And we waited for 4 hours. And more problem came along, it turned out to be the sensor monitoring the air pressure is broken after 4 hours check up. But wait, before we brought the car in, the sensor worked perfectly fine, as the indicator light flashed when the tire pressure is low. But after we pumped the air, the indicator disappears. But now there is the problem with the sensor. Who damaged?! We will never know, but they will charge us additional $225 in order to fix it! That's just ridiculous. After all, just stay away from this chop shop at all cost. They are bunch of trained mob waiting to rip u off!!!

Jessica S. | 2013-07-19

It saddens me that in 2013 there are still businesses that allow their employees to treat people with such complete and utter disrespect. I am embarrassed to own a Nissan vehicle knowing that their company signs Sales Manager Ed Seneni's checks. My husband was degraded, berated, and spoken to with such sarcasm and condescension right from the beginning that I'm finding it hard to convince myself that the way he was treated wasn't a consequence of the way he looks. I will be filing a complaint with the BBB. Until then, please be warned that while your business (re: money) may be wanted, don't expect a modicum of respect in return. Unless, of course, you look like everyone else on the showroom floor.

As a note, our first experience with a much younger gentleman regarding some questions we had about our car was very brief but relatively pleasant. I am positive that not everyone at this dealership is as bitter and hateful as Mr. Seneni, but if he's the face of the sales department, surely there are bigger issues.

Marcus T. | 2013-03-19

Get it in writing.  Took car in for a repair.  Did not honor the quote that I was provided.  Doesn't matter if incompetence or character are to blame when the result is the same.  Save yourself the trouble and go somewhere else.


Chapman Nissan in other cities (Pennsylvania)

Lebanon, PA