Mercedes-Benz of Portland in Portland, OR

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On this page you can find detailed information about the company Mercedes-Benz of Portland in Portland, OR.

The following is provided current addresses and telephone numbers of all branches car dealer Mercedes-Benz of Portland, and using the card, you can easily locate it visually. Also on the page provides information on dealer Mercedes-Benz of Portland in other cities in the Oregon.

Mercedes-Benz of Portland

Dealer Info:

Phone(s):(888) 420-2839
Address:1605 SW Naito Pkwy, Portland, OR, 97201
  • Monday: 8:30 am - 6:00 pm
  • Tuesday: 8:30 am - 6:00 pm
  • Wednesday: 8:30 am - 6:00 pm
  • Thursday: 8:30 am - 6:00 pm
  • Friday: 8:30 am - 6:00 pm
  • Saturday: 8:30 am - 6:00 pm
  • Sunday: 12:00 pm - 6:00 pm

Dealer Info:

Phone(s):(503) 208-7412
Address:1605 SW Naito Pkwy , Portland, OR - 97201 - 5101 near SW Clay St,SW Naito Pky

Reviews on Mercedes-Benz of Portland

Ashley L. | 2015-03-11

I own 3 smart cars (2-2013, 1-2008) and I am not happy with this place  I purchased 2 here new.  

My purchase experience was good until you went to pay for it in the back and they do HIGH pressure add on sales (prepaid services, wheel warranties, ect).  Very annoying even though I told them I do not want anything.  Very much a turn off.  

Final straw for me was last month took my older smartcar in and they said front brakes needed to be replaced. They wanted $600-800 for replacing.    I thought that was od because it only had 20K miles on it.  So I told them not to do it.  

2nd opinion from my local mechanic is front brakes look great.   Now this mechanic has worked on all my non-smart cars for the last 20+ Years  so I have a ton of trust.
Not happy at all that they would take advantage of people and as you can imagine lost all trust in this organization that is wanting to make a profit over what you really need.  I always thought smart cars were a special car so taking them to Mercedes for its annual maintenance was the best.  Proved me wrong.

Jason R. | 2015-03-05

This was by far the best purchasing experience I have ever had. You could purchase a Mercedes from another dealership, but why would you. Dale Acelar went above and beyond to make sure I found the car of my dreams. He was always available to answer my questions, even if it was his day off. You can tell how much Dale loves the Mercedes product. By the time we received my car I was dealing with a friend. Dale made my amazing Mercedes that much better. This was my first Mercedes but not my last. My family and I will be dealing with my friend Dale for years to come.
Jodie Johnson was a ray of sunshine. So helpful and knowledgeable. She is still checking on me to see if I have any questions
Dale and Jodie have made me a customer for life. I can not say enough wonderful things about these two and this experience.
This was a huge purchase for me. They made it such a easy enjoyable experience. They are so good at there job I look forward to my next purchase. The Mercedes brand speaks for itself, Dale and Jodie are the reason why you go to Mercedes Benz of Portland. I truly beleave they were almost as happy as I was to bring home my dream.
Thanks again

Kate C. | 2015-03-02

Bought a pre-owned vehicle from Lithia last week - Kenny and Darren were both a pleasure to work with and went above and beyond to provide good service.  Thanks.

Mohammed A. | 2015-02-28

They left my headlight cover open and on the engine hanging. My advisor was rude, never called for an update and after leaving the car for a week he called and said none of the stuff that u told us are wrong exist in the car. I went down there and showed him and his manager exactly whats wrong. They fixed them and didnt call for an update too. I called again and he told me that they ordered a part and should arrive within couple days. I picked up my car and told him to call if the part arrived. Never called again. I decided to fix it in beaverton way better service. Just dont go there unless they change the staff that wont appericiate their customers.

Sugar V. | 2015-02-22

Can't say enough about my positive experience buying a 2014 CPO E350 recently.  After following the vehicle online for a week or so, contacted them to see if it was still available and arrange a test drive.  

Greg Zuccarello worked with me and was great - responsive but never pushy - we sent several emails  back and forth throughout the week while I was considering whether to buy.  When I returned to have my BMW looked at for a trade in, both Greg and Darren Gertz were very easy to work with.

As a woman who does not buy cars very often, I was pleased with the respect and attention they gave me, while allowing me the time I needed to make my decision.  And I am glad I did - while it has only been a few days, I LOVE LOVE LOVE the car!   Thank you MB Portland and thank you Greg and Darren....

Norris P. | 2015-02-20

There are two Mercedes stores closer than the one downtown, and I've been to each several times for basic service and light repairs. There's a reason why I'm a return customer to Portland Mercedes. Always quick, friendly, honest and on target. I've owned a lot of cars and this is generally the best dealer service experience I've found.

Jim W. | 2015-02-16

I have my car service here. The service is wonderful. As soon as I drive my car into the driveway. I was greeted with a person to check me right in. The customer lounge is full of magazines and some cookie and soft drinks to enjoy while waiting for the service. They have shuttle courtesy service to take you anywhere. If you have service more than 2 hrs, they will set you up with a loaner car.

Jim H. | 2015-02-13

Response to MB Portland Service manager:

MBUSA did help with 1/2 the repair costs. Not impressive since they caused 100% of the problem by manufacturing a defective part. My complaint is with your dealership. Simply checking the onboard computer for error codes isn't enough. It is very simple & easy to check for this problem before error codes are thrown. You know how to do this (crank at 305 degrees, pull the exhaust cam position sensors, check the timing marks). Your dealership either checked & found the problem or you didn't check when you should have. Offering me $500 to take down this review is insulting. In my opinion your dealership should not be allowed to sell anything to the public.

Dan C. | 2015-02-12

Hats off to Chan Saechao! I just purchased a pre-owned vehicle from Mercedes of Portland and I couldn't be happier. Chan was exemplary. Without any pressure to purchase he was masterful in producing all the corroborating documentation to support our decision. Chan dealt with every point of concern without hesitation. Carfax and AutoCheck reports were instantly forthcoming. We even got to take the car out for the afternoon by ourselves. I'll be looking to Mercedes of Portland again and asking for Chan.

Jana H. | 2015-01-16

Oil change shouldn't take over 3 hours I'm glad I had a coupon. Lol

Jamie R. | 2014-12-08

My car was at the dealership for 6 days undergoing a SRS module repair that required the technicians to remove the console and other components in the seat area. That seemed to go ok, but the car was returned to me with dirt and grime throughout. I was VERY displeased. The repair cost $1600 and I was not happy getting a filthy car back afterwards and I had to take it to be detailed somewhere else immediately. I have been going to this dealership exclusively for almost 8 years, and I feel the level of service has really decreased. The kid who rang me up wasn't even able to answer any questions about the repair, and didn't seem interested in locating my service advisor. He also didn't bother to confirm if the car had been properly cleaned after the repair before he drove it up. I also had to ask him twice for my invoice/receipt after I signed the charges. It felt like I was Firestone, and not Mercedes-Benz of Portland. Very disappointing. I love my Mercedes, but I won't be recommending this place to any of my friends or coworkers.

Bill F. | 2014-10-25

Needed an extra key for recent purchase of Smart Car. Phone conversation set price at $225.00. Involved two trips to dealership and ended up over $280.00. Anyone really believe your not being robbed when the programing of key cost $125.00 and your told it takes an hour.. No big deal, but I didn't feel like coming back was a high priority.

Albert J. | 2014-09-18

I used to love this place before Lithia purchased it. They will come up with a large list of repairs , some unnecessary , every time we go there. A very high pressure environment for the service managers to charge as much as they possibly can. Stay away from this place , try Matrix Integrated or Mercedes of Woodburn instead .
I did leave a message for the manager but he never contacted me , the guy on the phone was too embarrassed when I pointed out all the double charges in their estimates.
PS. My daughter had the same experience with Mini owned by Lithia in Beaverton, we used matrix and saved $1200
Please stay away from this place.

Jeff N. | 2014-08-20

I entered the dealership on foot and left with the most beautiful vehicle I've ever owned. Jodie was very personable and she made the process a lot more enjoyable than any car sale experience I've ever had. Dale was also involved and helped me gain a very thorough understanding of the vehicle's features, which was very helpful for a first-time Mercedes E 350 driver. I'm one extremely satisfied customer!!

Andrew H. | 2014-08-07

I bought sight-unseen and took the vehicle across country. The trust I put into their reconditioning and inspection program turned out to be well worth it, and they did an excellent job taking care of all the licensing paperwork in a state that it's not really that friendly when it comes to out of state transaction

Paul E. | 2014-08-05

Although they called me in on a detail when it wasn't for my car I decided to do my service anyway. They seemed sorry. Happens

Elaine L. | 2014-07-26

We live in Southern Oregon and purchased our vehicle from Chan Saechao of Mercedes-Benz of Portland.  It was a painless deal and everyone at the dealership was very helpful and nice.  We would recommend them highly, especially our sales representative Chan.  And we just love our new car!

Ben B. | 2014-07-09

Alex in Parts is the MAN!!!! I called on Monday to order the OEM roof cargo box. The problem was that I needed it by Friday. I called several local MBZ dealers and they couldn't promise delivery. The internet sites charged way too much for freight! Alex took my order over the phone and confirmed the part #. The expedited shipping only cost $20 and he even matched the internet pricing!!!! Alex called me on Wednesday to let me know part came in early, great news. When I arrived Alex finally helped me attach box to my GL450! Give Alex a raise!!!

Mz. Leta N. | 2014-03-31

i read the reviews. ; called today to ask about servicing my smartcar. well it must be nice that they have enough customers that they don't need new ones. @ever got a call back or acknoledgement. One call to Chuck and one cqall to service department.. nothing.  ; hope they have someone who reads reviews.

Matthew B. | 2014-03-30

This dealership is just lipstick on the same pig. I was lead around , lied too,  purchased a car, told my lease thru mercedes had been approved, only to have a call the following week to bring the car back or pony up more money. I was both appalled by the unprofessional sales staff, and finance staff. After purchasing my last new BMW thru Kuni, where the purchase was a delight, I returned there, traded my BMW on another brand new auto and was given the deal of a lifetime. I'll not only NEVER purchase another car thru LITHIA motors family of dealerships, but after this Ill  NEVER BUY A MERCEDES - STILL WAITING FOR MY DOWN PAYMENT FROM THEM. -what a sham

Harshad D. | 2014-03-24

This was our first Mercedes purchase and we went to the dealership because it had been rated well on various social media websites. Having driven non-luxury cars till now, we were a little intimidated at the swanky showroom. Jeffery Glavin put us at ease, showed us the various cars that we could buy and took care to explain with great effort, the pros and cons of each car. After we had decided on our car, we explained to him that the vehicle was marked up by 10% as compared to the KBB value and he immediately reduced the price to the KBB value. No haggling, whatsoever. He was very warm and we walked out satisfied within 2 hours having all the paperwork done and the new car keys in our hand!

I highly recommend this dealership if you want a new/used car!

Ron N. | 2014-02-24

Thank you Dale for making this car buying experience the best ever! Saw the car our daughter wanted online, being that we are in Coeur d"Alene negotiations were done over the phone. Dale took ton's of pictures and assured the car was in perfect condition. When we got there the car was waiting for us with a "Big Bow" and was exactly as he promised. We signed paperwork and was back on the road within an hour! We could have NOT dealt with a better car salesman and will be buying our cars from Dale whenever we can from now on! After dealing with all the rest of the "Shady" salespeople and dealers out there, these guy's were a breath of fresh air! Can't thank you enough!!!

Kevin H. | 2013-12-27

I did all my dealings on the internet with Ben Tait. Everything was as negotiated, price, trade in, and loan percentage. Even without seeing the trade-in they trusted me enough to believe what I was saying was true. A no hassle purchase, I would highly recommend them. I purchased a S class 550 4matic.

Tian X. | 2013-12-17

Dale is simply awesome, I had a great experience with MB Portland. My customized car didn't arrive on time as they promised. However, they accommodated my special situation, they offered me an extremely great deal on another car I wasn't even considered because of the price was a little out of my comfort zone. I ended up love the option they offer, switching from a brand new CLA to a CPO C-class. Great service, he was there answering all my questions and I felt really good about the whole experience. Definitely gonna be a MB customer for life. Will buy my next car here again.

Shannon B. | 2013-12-15

Brandon is my service advisor and I cannot thank him enough for helping me with my car!  He is so thoughtful, kind, never upset, and always helpful! Thank you Brandon, Shannon Balcer

Lisa R. | 2013-08-30

Beware !!of this dealership they sold me a certified used mercedes that was in a accident underneath the paint all bondo undercarriage bondo and makes noise.i took it in and got reports of the damage when I contacted them they  ignored me and treated me horrible called me a liar. It's sad that there's people like this still out there. I guess that's why they have to write there own reviews on here!!  Shame!!

Martin B. | 2013-08-01

I keep receiving letters reminding me my car is due for service.  I contacted the shop and asked if the service counter integrated into my car is no longer deemed accurate or if Mercedes-Benz of Portland's (Lithia's) letters are premature.  I was advised to trust the service counter and to come in when the car tells me, not Lithia's letters.

The repeated reminders that my car "is due for service" when it isn't leads me to assume that it's Lithia's way generating profit by performing unnecessary tasks.  This troubles me because a Mercedes, particularly older ones, can be expensive to maintain and trusting the shop to be honest is critical.  I had that trust when I went to Rasmussen, but Lithia's "due for service" letters and a recent mass exodus of familiar faces and names of long time employees in the dealership and maintenance shop make me question if I'm still in good hands.

Perhaps the complimentary loaner car fleet isn't such a good deal after all.

Jean J. | 2013-07-09

I am incredibly happy with my purchase at Mercedes Benz of Portland. Dale Acelar was my advisor. He made my car buying process so easy even living all the way in Los Angeles. He was prompt with all my messages and email. He was able to find me the perfect mercedes and get me out of the Lexus. I gave him a list of my wants and Dale delivered! I never felt pressured into buying a car. Dale is not your average advisor, he actually cares about what his clients wants. He told me that once I get into a Mercedes, I will never go back to any other brand, and I have to say, he is right! I am in absolute love with my car.  Thank you Dale, you have a customer for life. I am going to tell all my friends & family to go see Mercedes Benz of Portland because of the excellent service I received. It doesn't get any better than this!!!

H K. | 2013-06-21

In 2005, went to MB of PDX to buy my first Mercedes Benz. The sales man was a former Honda sales guy and certainly had the cheesy automobile blue collar sales approach. He tried heavy handed me into buying the car while his Supervisor peered through the window. Needless to say I left the dealership disgusted and appalled and bought the car through the Wilsonville dealer. In 2008, I moved to the East Coast (and bought another Mercedes there) then moved back this year 2013.  My husband and I went into the Showroom while our car was being serviced and the Supervisor still works there.  Tall older man with cheesy sales approach, and quite dismissive of me winking at me while he talked to my husband.  Unbenounced to him, I'm the bread winner in our family and I will be writing the check for the car!!  In 5 years of being gone....nothing has changed there!!! The chauvinism still exists.  The service department seems to be on an initiative to up sell me.  I service my car regularly and go to the dealership more than I every expected to with a Mercedes.  The seat belt in the backseat broke on my 2010 car - but today when I went into the service department they wanted to fix my brakes (front/back) and 3 tires my bill was like $3K.  Not to mentioned, the lug-nuts have been replaced twice (made in China) and have rusted....Mercedes as a brand is not what it appears to be for the price....our next car will be another luxury brand and I will certainly avoid Mercedes of Portland when possible.

Eric D. | 2013-05-30

I am completely satisfied with Mercedes Benz of Portland. Brandon and the lead Tech spent many hours diagnosing some very hard to trace issues. They definitely went out of their way to fix my problems. They went above and beyond what could ever be expected. Brandon even stayed late after he was off work to make sure that I got my car and was happy. They seriously treated me as if I had just bought the newest most expensive Mercedes from them even though I was bringing a used car that I bought somewhere else. Thanks!

And I just drove my car home. I absolutely love it all over again. I completely knew that an AMG car would be expensive to repair as I have owned; 2 Audis, 2 Alfa Romeos, a BMW, an Austin Healy, 2 Fiats, another Mercedes, a Peugeot, and a Sterling. So, I am pretty familiar with costly repairs. The main difference here is that the other cars were easy to either fix myself or were fixed within a week or two. Well except for the MG.

Rsa J. | 2013-04-17

I had such an amazing experience at Mercedes. From the second I walked in there was someone ready to help and assist me. I highly recommend Jeffery Glavin. He was exceptional, patient, honest and stuck by his word. He worked hard to get me the deal I wanted and I am so so happy with my New C250!!

Top Reviewer A. | 2013-03-13

The worst Customer Service ever. and Their General Manager and Sales Manager is full of attitude and wont listen to what customer has to say. and keep saying random stuff and try to distract customer with their sweet talking.  
I am about to write a complaint to their regional manager and their head quarters and and to their customer service vice president of mbusa.

Joel D. | 2013-03-04

I stopped in on Sunday with a pretty clear idea that I was going to be buying a Smart Car.  I met with Dale and he was a pleasure to work with, he was helpful, professional and friendly.  Sorry, I forgot the finance person's name, but she was also great.

Dale and I discussed what it was that I was looking for, we then went for a test drive and were completely done with all the paperwork in just about two and a half hours! Smooth.  It was a perfect car buying experience.

Dave W. | 2013-02-07

I live in San Francisco, but included states outside of CA in my search b/c of the specific mode/options that I was looking for. I finally found a vehicle on the Mercedes-Benz of Portland website. From there, I checked dealerrater and Yelp for positive reviews of Sales people and Dale Acelar's name came up very frequently. From my initial contact with him, I understood why. His demeanor was not like the "typical" car sale person that I've dealt with in the past. He was attentive, not pushy, answering my questions in great detail, and just exuded a very "down to earth" attitude.

Unfortunately, I did not purchase the vehicle - due to my personal circumstances. Even so, Dale was extremely understanding and professional. Thank you so much for making this experience so manageable.

Dale A. | 2013-02-06

I loved this place so much, I work here exactly a year later after i wrote this review.  My start date was 10/1/12.

Dani S. | 2013-02-05

Customer service here is beyond five stars!  My salesman Jeffery Glavin was very honest, not pushy and continues to make sure my Mercedes Benz experience is as awesome as it should be.  The service center is great too. Super accommodating.  I recommend MB of Portland to everyone!  In addition...I locked my keys in my car this morning (I know it sounds ridiculous!)...I called Jeffery on his cell phone and he made sure that I was connected to all the right people in order to get my keys out of my car.  He goes above and beyond any salesman in the past has ever gone to ensure my 100% customer satisfaction!

InternationalTraveler .. | 2012-12-24

I've been going to this location for 20yrs.  Under the ownership of the Rasmussen family it was a wonderful, classy well run professional business and experience.  I cant say enough about what a stella place it WAS.  The bldg, staff, mechanics etc.  Since it has become Portland Merc, it has become a disaster.  Most of the staff alot of whom seem newer have no idea what this place was about and why it worked so well and who or what their cliental are about.  The remodel took away all the personaity of the place and it has now turned into your generical car dealership feel look and experience.  I'm not sure anyone I meet there knows anything about MB and they act like it.  They seem to have some script of what to say  and do to hurry you out of there without ever informing you about your MB even tho you pd $$$ to have work done.  Even if you ask no answer is given.  You're told to "read your papers"  and given the feel that you're a bother and please leave.  I was not a bit surprised to see all the 1 star rating and comments here and the dates they were written.  All seem to be since the new ownership took place.  How something could go from such greatness to so shotty in so short a time is stunning to me.

Sheahan S. | 2012-12-07

Excellent service...Dale Acelar took the time to show me all possible options before I made a decision on leasing an E350.

Cameron M. | 2012-11-03

My experience with Mercedes Benz of Portland began when I started taking my ML 320 there.  My car was a few years old and I had to begin doing some work on it.  Whatever the problems were with the car were nothing compared to the really bad service I experienced.  

My first sales advisor was Petra.  The first experience I had there was fine, they looked over the vehicle gave be a good bill of health.  Petra was very persistent that I fill out the survey and give her a good rating.  At that time I did, however that was a huge mistake.

She had recommended a couple of things that I should do on my vehicle after our first visit.  All of which were in the price range of $600 +.  So as I began to work my way down the list I tried numerous times to schedule appointments and get quotes on the work.  Not once did I ever get a call back from the messages I left.  The only way I could get an appointment was if I happened to reach her at her desk, if she was away, don't expect a phone call back.

Then once I finally got in to the service department the horrible experience continued.  I was left standing around in the shop, never told there was a lobby area, never offered so much as a bottle of water.  Then when I got the car back and paid my $600 + I thought I could escape and everything would be chalked up to experience.  Well shortly there after I found out that they never replaced the transmission fluid after draining it.  There was another $2000 + repair bill I paid to a different Mercedes dealer to fix their mistake.  When I brought the mistake to their attention it took months and nothing was ever resolved.

Eventually I purchased a smart car after being fed up with their customer service.  I figured buying a brand new vehicle with no maintenance would save me the aggravation of having to see their service department.  My sales rep was fantastic and the experience went well.  However as I wished to add parts and customization to my vehicle the experience has gotten horrible again.

I am now in week four of trying to reach my new service advisor.  He has not returned my phone calls and I have left messages for the management, which have not been returned either.  So I am waiting, I have everything ready to go and know exactly what needs to be done, but I have been ignored and not allowed to schedule an appointment.  

I have contacted MBUSA and filed a few reports about this dealership.  They have been great and have sent me a few gift cards to express their apologies.  However once again to even use those gift cards I would have to go back to this terrible dealership, maybe it would be best just to throw them away.  

All in all the sales is great, the service is the worst I have seen.  This is not my first Mercedes, my family owns 3 of them, and it won't be my last, just wish there was another dealership I could go to.

Katelyn T. | 2012-10-16

Worst service center ever! I was astounded by how horrible the service was considering that most of their clientele are wealthy people. The old Smart car dealership closed so I was forced to take my Smart car here for a simple bulb change. I was completely ignored by the front desk assistant for 15min while she casually chatted up a good looking customer. Once I got help, it took 40min and 3 mechanics to change a light bulb. I was stuck standing by the oil barrels the entire time forced to watch them fumble around and pull out the wrong bulbs. No one offered me a seat or showed me to the guest lounge. It was terrible! Kuni BMW has all the best Smart car mechanics but they're all the way out in Cedar Hills. I wish there were other options nearer the Portland area because I hate going here.

T L. | 2012-09-21

I've had all of my services on my five year old car done at MB of Portland since buying it there.  The last couple of times I've noticed that the level of customer service has declined.

This last time a number of things went wrong and has me rethinking using them in the future.  I was promised a loaner when I made the appointment only to find out upon arrival, I was too late.  There is a "first come, first served" policy and said they would talk to the scheduler about promising loaners to people.  They offered to get me a rental but I declined as it would entail me going to the car rental place and I had kids with me and it was too much of a hassle.  Took my car back the next day at 7am so that I could get a loaner.  Got one, which was appreciated.  Unfortunately, it was too small and didn't fit our family of five's needs.  The service advisor was pleasant to deal with but I was disappointed that garbage was left in my car and it wasn't thouroughly vacuumed as promised.  Probably the most frustrating thing was when I returned the loaner, paid almost $1700 for a routine service and repairs, and not one of the ten or so employees in the vicinity offered to help me with moving my two young children and their carseats back to my car which was a ways away.  The key was not with the car and I had to leave them alone while I retrieved it.  A little courtesy and helpfulness would probably have made me forget the other issues.

I sent an email to my service advisor and hope that our next experience there is better if we choose to go back.

A t. | 2012-07-03

Wow! Sales department is great at selling you what they have but then when it comes to the service department.....NEGATIVE 5 Star***** service!! Just plain horrible.

If there was a "Lemon" law about service departments I would take action. Every single time I take my S500 in it has to be returned to them with in 24 hours because either they did not take care of the original issue or now has other issues. Also the "grease monkeys" they have that leave they prints all over the interior!!1 Frustrating. I am now done with them. I am going to make the drive to Wilsonville and try there service department for both of my MB's  This place is a dump!!!!

Charles M. | 2012-04-13

I am in Portland on vacation and my E320 needed an A service (my check oil light had come on)... I scheduled an appointment on line for the next day... Vallerie calls and says that appoint is not available but she rescheudeld for the following day.  Ok... No problem.. I showed up a little early and got my car checked in.. My car had developed a new issues with a brake light switch and that needed attention. I went over everything with Brandon and asked him to check the car over since I was on a long trip (I live in southern california)... They got back to me in about an hour with an estimate for the light switch and the oil change. They also found I needed a fan belt. I authorized all the repairs and waited.. They called me back up 30 minutes later. They had my car finished, washed and vaccumed and installed the new set of all weather floor mats I also purchased. I am impressed. They treated me well and allowed me to ask questions and look over the car before I authorized repairs.. I am very happy! Thanks again!

K K. | 2011-12-18

So disappointed in their service. My new c300 got a flat tire so I drove it there the same day. They told me that I have to schedule and it won't be for another week until they can look at it.  How am I supposed to wait a week, and what am I supposed to drive, I have no idea. A week and a half later, today, I picked up my car. The guy who greeted me said that they changed the tire. I asked if they checked all the other tires like I asked them to, he didn't know. I asked if they inspected the car like I asked, he didn't know that either, and didn't offer to find out. He told me that they they took my car through the car wash and vacuumed it. Which is complimentary with every service. When I got the car, it was neither washed nor vacuumed. So I politely asked him to do the job he said was done. 20 minutes later he brought my washed and vacuumed car out. When I got in, it wasn't vacuumed. So I had to go and ask him to vacuum it. Pretty sure they didn't inspect the car either like i asked. I have never been impressed by their service department. On the sales side though, they are the most customer oriented salesmen that walk the earth, only because they want your money!

Jack M. | 2011-12-08

This dealership deserves 10000 stars, but since I can't, 5 stars will do it. This is a great place to buy a MB. Right when I walked in, Leslie greeted me and showed me the way. I was really interested in the S400 or S550 because of the looks and horsepower.

Leslie showed me the pros of each one and told me that the S600 is faster and look-wise, more appealing. I would have to agree with Leslie there and I took her advice and got the S600 instead of the S400 or S550. After all, this car has proved to be excellent, and I am proud to be a MB owner. Thank you Mercedes-Benz and Leslie!

Terry C. | 2011-07-14

This deserves the "Three A's"

That was my last experience with this place.

Simple really. My family has purchased a few cars from this company before. Sales staff at Wilsonville are nice, as are the people who I've talked to in Portland. But the SERVICE CENTER really needs to get to basics about keeping customers informed.

Here's the story. I took a car in for a detail. The car never had one and I figure I get one for this car since waxing a car can be come back with swirl marks and all that other stuff.

I came back from work to pick up the car, the car isn't there. They said the guy who does the detail was stuck in traffic. I'm fine with that, no problem at all.  There was a road closure and there was a ton of traffic. Car came in about an hour later than normal and I got in and noticed that the mats were not there. So I looked in the trunk to see that there carpet mats were there but the rubber mats were MIA. I walked back in and told the guy who was detailing the car that I was missing rubber mats. He was suprised by that and said that he would get them back. He told me to text him the home address and he would drop it off the following day. I was cool with that. I got his number and left. I got home texted him the address and that was it.  Next day came in, no mats, nothing.

Called the guy on a Saturday, he appologized for the inconvience and said he got held up at work but would deliver them on Monday. Ok, I'm sort of fine with that, but whatever.

Monday rolls around and I texted him and he said he drop it off in about 45 mins. Sweet I thought, but he called back and said that traffic was horrible and he couldn't drop it off. So I offered and told him to drop it off at my work. He was alright with that and I texted him the address to my work.

Tuesday, no mats at work or at home, I'm getting a little pissed off now. My carpet mats are getting dirty. So I decided to call MB of PDX. I called the service manager, they said he was in a meeting. So I opted to talk with the service advisor, left a message with my service advisor explaining about the situation. That was at 230 PM.

500 PM rolls around and no call from MB of PDX. Dissapointed. Go home, getting pissed off.

Wednsday, 900 AM called the service manager. Guess what's the manager a meeting again. Left a message with him. Really getting pissed I told him what was going on and that it was almost a week. Do something about it.

Lunch rolls around, no call. Finally I get a call from the front desk at work, the rubber mats arrived. The detail guy finally came buy and said "Sorry for the inconvience". I told him thanks and threw them on a desk at work.

MB of PDX really needs to call people back. This was such a petty thing that it should have been resolved quickly. An answer from the service advisor and the manager saying "hey we got your message, I called the detail guy and I'm trying to get those rubber mats back"  would have been nice, but to leave a customer whose family has two cars that get serviced there hanging is tough for me. I did nothing wrong and I get crappy no call from anybody about a little minor detail. It seems like they sweep all problems under the floor and don't want to deal with it.

I'm at a loss on whether I want to bring the other car in for a detail. The detail was a great job, fantastic and money well spent, but this experience really throws me for a loop.

At least I have the rubber mats now.

Ez M. | 2011-06-28

I am not surprised by the number of one-star ratings here. I called the parts department looking for a Basic Carrier (roof rack) so I could do a little comparison shopping and determine if the OEM part was a better choice for my W211 E class than than the Yakima system I had already priced out. Apparently this is not an item that dealers typically stock. The guy was nice enough, though it seemed to take quite a bit of time on hold for him to determine if they had the part in stock.

He told me they had it in stock and I asked him for the part number--I wanted to make sure it was the right item. HE REFUSED! I was very surprised by this and asked him to please explain why he wouldn't give me a very simple piece of information. He told me that it was their policy and left it at that. I pressed him further and he finally relented and informed me that they don't give out part numbers because they don't want their customers to buy it from someone else. In all my years (15+) of dealing with Mercedes Benz dealers, I have never come across one that takes such a nasty attitude toward its customers. Part numbers are not exactly a closely-guarded secret: they are published in all the accessory catalogs so really what MB of Portland is really saying is that they want to make it as INCONVENIENT as possible for customers to get reliable information from them. I would expect this from a shady carpet remnant warehouse, or maybe a used Hyundai dealership, but FROM MERCEDES BENZ? ARE YOU KIDDING ME?

I was really stunned by this and wanted some answers. I asked the gentleman to please transfer me to the General Sales Manager and he informed me that he was currently unavailable but I could have his voice mail. I left a message for the GSM--I spoke slowly and clearly as I always do and repeated my telephone number TWICE, as I also always do when leaving messages. I told him I had a couple of questions for him and would he kindly return my call at his convenience. It's been over a week now and I have not yet been paid the courtesy of a return call.

In the interim, I called MBUSA in Montvale, New Jersey and spoke to a lovely young lady who was very helpful, attentive, and professional--everything I've come to expect from Mercedes Benz--and frankly, deserve as a customer who is will to spend 3 or 4 times as much on a car than the average. I told her about my treatment from this dealership and she apologized and noted that my concern would be logged. Guess what else she did? She gave me the part number without hesitation.

As it turns out, after calling half a dozen MB centers in the region, MB of Portland is the only location that actually has one in stock, unfortunately. Not wishing to do business with them, I'm going with the Yakima system.

A little advice for MB Portland--the attitude that you displayed to me toward your customers is toxic. It is unacceptable for a purveyor of premium goods and flies in the face of even the most basic principles of customer service. Owning a luxury vehicle is all about the experience and mine has been less-than-stellar with your organization. On a larger scale, my experience reflects badly on the Mercedes brand as a whole as I am left to wonder why MBUSA would allow such a poorly-run organization to represent it and sell its products.

I will be copying this review to the appropriate parties in Montvale.

Scott J. | 2011-04-27

I was impressed when I took my CLK in last Friday.  My service advisor Valerie is always helpful and I couldn't ask for a better experience.  They even offered to fix a little booboo on one of m wheels which to my surprise was pretty inexpensive.  The shuttle driver took me back to my office.
Thanks to the entire team.

Dylan C. | 2010-12-12

I was recently at this Dealership to buy some parts for my S500. I decided to walk into the showroom and take a look at the new S550 Sedan. I was greeted by Scott Byrd. Me being a bit of a car aficionado, I started to ask a series of technical questions about the various vehicles in the showroom. Scott really impressed me. I found his technical knowledge to be far superior to that of anyone I have come in contact with at Mercedes Benz. In addition to all of the technical information he provided to me, Scott also explained the various financing options available on the vehicles. Scott treated me like royalty. I was offered Coffee and Cookies on a cold and rainy day. I must say that my experience with Mercedes Benz of Portland and Scott Byrd was wonderful. I strongly suggest that you ask for Scott if/when you are interested in purchasing a Mercedes Benz. I am continually impressed with Mercedes Benz, their vehicles, and their employees. The recent Mercedes television commercial slogan is "The Best or Nothing". I agree that Mercedes is the best and so is the staff at Mercedes Benz of Portland.

Mark H. | 2010-10-11

THE SAGA CONTINUES! After my previous post and an email to Mercedes Benz of Portland, they contacted me and offered to make good on the bad service. They offered to have our car picked up at my office , taken back to their dealership, completely detailed, and then delivered back to my office. (A $329 value) I agreed and we set up a date and time.

On the day of the scheduled detail job, the pick up time came and went. No one called and no one came to pick up the car. After waiting an hour I called them and was told that it was too late to do the job that day and that I would need to reschedule.

The day we rescheduled to was today. Again, there was no call and no one showed up to get the car. I called the dealership about one hour after the scheduled pick up time. I had to leave a message. 30 minutes later, one of the service managers called. No apology, just asked for the address!

The car was picked up about 45 minutes later and I was assured that they would still be able to have the car returned at the scheduled time.

The car came back right on schedule. Upon examination, the exterior of the car had been washed but the interior was just as dirty as when it had been picked up! The dash was dirty and dusty, the windows were streaked, the carpets dirty, the door jambs dirty, etc.

No more chances for Mercedes Benz of Portland! I am tired of their BS and lousy service. Even when they know that they are dealing with an unhappy customer and working to win back my business, they screw it up. It makes me wonder about the other parts of their business. If they can't even detail a car as promised, how did that brake job turn out? Did they really change the oil? Who knows!

How they do one thing is how they do everything. I really wish there was an option to give them 0 stars. Avoid these guys at all costs!

Jeanne F. | 2009-01-10

First off, if you are looking to buy a Mercedes, call or go see Theron Hineline at Mercedes Benz Portland.  He's not the typical car salesman.  He'll put YOU first, even if you don't make a purchase.  We would have never bought our Mercedes if we hadn't met Theron.  He worked with us for at least a month with no pressure.  If you already own a Mercedes, bring it here for service!  They'll take care of you.  Explain the service in clear English and then do the work.  Service is completed on time, and your car will be sparkling clean!  They really care about you and your car!

LA to PDX .. | 2007-04-25

I called Mercedes of Portland to make a service appointment and was pleased to speak with their operator, Becky, who was very friendly and took the time to find out what my problem was and even which dealership was most convenient to me, between the two MBZ dealerships for which she schedules service appointments.  

Once actually at the dealership, I was immediately greeted by a service advisor names Shaun (I hope I spelled his name right) who took care of me since my scheduled advisor was unavailable.  Being used to the "service" at Mercedes of Beverly Hills, where you're ushered in and out without them really understanding, or even really caring, what your vehicle's problem is, I was very pleasantly surprised by the attention lavished upon me while Shaun took detailed notes, and asked many specific questions to write up the paperwork for the technicians who would work on my car.  I would gladly trade the free cappuccino's at Beverly Hills for the real service Portland Mercedes offers.  

Next, I was introduced to one of their senior technicians, Rob, who went for a long ride, at least 15-20 minutes, to try and duplicate the issues I was having.  He was a wealth of knowledge about not only Mercedes in general, but my model specifically.  He explained the highly technical operations of my vehicle in a way that was easy to understand and was actually very interesting.  It honestly gave me a whole new appreciation for the engineering that went into my car.  Mercedes of Portland; whatever you're paying this guy, it's not enough!

Upon returning back to the service department, he consulted with Shaun and they got to work.  I was called later that day with some solutions that had already been performed but one issue was unresolved, so upon mutual agreement they took what was an extraordinary measure to diagnose a vibration i was experiencing.  After a brief stay my car was ready and I met my originally scheduled service advisor, Chuck, on this return visit.  Having talked with him on the phone throughout it was a pleasure to meet him in person as his friendly demeanor carried through in person.  Even though there was nothing left for them to do to my car, he spent a generous amount of time simply engaged in friendly chat.

The only criticism I would have would be their loaner policy.  Beverly Hills offered me a replacement C-Class at no cost for the duration of my repairs there, which saved me having to get a friend to drop me off and pick me up.  Portland could only offer a domestic rental at my expense, which I declined.  I bought a Mercedes so I'd like to drive a Mercedes, but I realize this is a company policy and not the fault of the folks I dealt with.  Maybe something to bring up to the dealership owners?

I understand this is a business, and at the end of the day customer service is there to ensure repeat clients, but there is a huge variance in what auto dealerships consider "good customer service."  Having spent time in a number of dealer service centers for both American and European makers, I can say without question that this is absolutely the best service experience I have encountered.  The folks at Mercedes of Portland, from the girl who answers the phone, to the wonderful folks who worked on my car, are true professionals and incredibly dedicated to pleasing their customers.  This is the kind of service you expect, but rarely receive, from a high-end dealership.  If Mercedes Benz had the desire, they would do very well to use this dealership as the benchmark example of how their service centers nationwide should operate.  

Note:  To address the negative review posted before mine, tho it now seems to have disappeared, this is quite unfair as he is reviewing the product, not the dealership.  I agree that some newer model Mercedes have their share of problems, but these guys didn't build your car.  Dealerships are independent of the manufacturers.  Out of fairness, he should write a review for Daimler-Benz, not for Mercedes of Portland.