Family Auto Network in Portland, OR


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Specialties

Family Auto Network provides quality pre-owned cars, trucks, vans and SUVs at affordable market value prices. We are based on the belief that we are here to serve our customers' needs for quality, reliable vehicles at a fair price. We also believe that buying a vehicle should be a fun and easy experience - our entire team is committed to meeting these goals. As a result, a high percentage of our business is from repeat customers and referrals.

We are dedicated to making you and your family's car buying experience as comfortable as possible. Every vehicle we sell has the price clearly posted and comes with a 3 month / 3000 mile service plan at sticker price. With an option for every type of budget, we carry a wide variety of vehicles from makes such as Honda, Toyota, Subaru, Nissan, Dodge, Ford, and more.

We welcome the opportunity to earn your trust and deliver you the best service in the industry. We hope to see you soon!

History

Established in 2010.

Family Auto Network first opened its doors in 2010. Our goal for opening was to create a family-oriented business where families could come in and enjoy a stress-free used vehicle buying experience.

Family Auto Network


Dealer Info:


Phone(s):(503) 254-2886
Address:1348 SE 82nd Ave, Portland, OR, 97216
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 11:00 am - 6:00 pm

Reviews on Family Auto Network

 
Holly O. | 2015-03-25

I would give ZERO STARS if I could. I just bought a 2006 Honda Pilot from Sam. Within 24 hours check engine light came on. Called sam he said ok we will take it to "our" guy and have it fixed it took forever to get that set up. I dropped car off with there "guy" he so called fixed it I picked car up and 24 hours later check engine light back on. Had it scanned again same problems came back and a new one. Sam said take it back to there guy  the next day I was taking my daughter to her ortho appt and the breaks go out for a few seconds and the check engine light starts to blink. I called Sam and what do you know Sam can't come to the phone. So I take car to Honda and I find out the car is a death trap it has so many problems that it would cost more to fix car then what the car is worth and it has a junk yard motor in it. Trad in value on this car is $500 I paid $9000 for car. This is still going on trying to get this fixed. Might I add I have 6 children which one is an infant this car is not safe for my children to be in. Now we are out a car.

 
Nikki T. | 2014-10-07

I got a 1998 Subaru Legacy for a great deal price. I'm so satisfied. No problems with the car, in excellent condition. Very friendly and honest service with a smile. Thank you family auto!!!!

 
Nate S. | 2014-09-05

Worst car lot on 82nd I bought a 95 camaro z28 from them back in February that they clamied was such a good car they told me its had a brand new transmission and the motor had been rebuilt but I just spent 1800 get it repaired and my mechanic told me that was bullshit everything on the motor was stock.  I wouldn't advise anyone to buy a car from these looser not even my worst enemy.  Sam Schissler is a liar and horrible car salesman beware!!!!

 
Heidi E. | 2014-08-04

Worst ever. If I could give negative stars I would. Bought a car from these people and while telling me their warranty covered everything under the hood for 3 months, 2 weeks after I bought it, the engine blew. I bought the car for just under 5k and all the repairs it needed were over 10k. My mechanic tried several times to get the warranty place to cover the repairs, but they covered nothing.  It is as if it were a phony warranty company. I tried for weeks to work with them to rectify the situation. They refused. Finally got a lawyer, and my lawyer got them to refund my money. If you want to get scammed by the lowest earthly scum, go here.

 
Natasha S. | 2014-07-23

This company is a rip off. My son bought a 1996 camaro in February and it broke down in May. ....While I advised my son against this car lot and the man named Sam he went ahead with the dirty deal anyway.  We were told the car was CAR FAXED what we found out that it was fake and the warranty that they told him they had on the brand new transmission was also a fake. When we went back to talk to sam he told us we had to pay extra to get that warranty.  Buyer beware........

 
Ryan D. | 2014-05-28

These guys were great. My budget was $2,000, and they got me a FANTASTIC 1992 Nissan Sentra with only 71,000 miles and one owner on it. No pressure, and very easy going. Had the paper-work done in a breeze. I've had the car for a few weeks now and it's running great.

 
Kristy F. | 2014-04-07

Id give them assholes a no star rating if I could. I called about a car they had 4 listings on craigslist and they had the price but no information about the car so I asked him on the phone how many miles and he kept saying  looking at the ads shows the miles the price ect..  But it was too hard for him to tell me the miles he just kept being rude so I said can u just tells the miles so his response was "I don't wanna sell a car to someone who is too stupid to read" and hung up on me.. for someone who was trying to buy from them with 10 grand straight cash in my pocket they sure are fucking stupid and rude assholes and they. Can go fuck themselves and shove a dick up their asses.

 
Sheri t. | 2014-04-07

If I could put ZERO stars, I would. My daughter just called to ask some questions about a vehicle she saw for sale on Craigslist. She was told by the man on the phone that they "didn't want to sell a vehicle to someone who's too stupid to read". UNREAL. I'm so appalled I'm speechless and my daughter was in tears. She has worked hard to save several thousand  dollars of her own money over time and was excited to car shop until now. ASSHOLES.

 
Bonnie L. | 2014-03-23

My daughter bought a 2003 Subaru here in mid-November for around $5000.  By the looks of the CarFax, the car had only one previous owner and everything looked clean.  Apparently  the car needed to have head gasket work, which is not unusual for Subarus with high mileage.  The dealer said they would take care of the work for the deal.  Well... just a few days past the 3 months warranty, the car started to overheat and stopped running. It had to be towed at great expense.  It was towed to a highly reputable auto mechanic who works almost exclusively on Subarus.  The mechanic was certain that the previous mechanic really messed things up... namely, there was a bolt that was completely stripped and no longer functioning properly, enabling oil to leak.  The bolt was not only stripped but it was obvious that the mechanic attempted a repair which was failed.  The evidence was left behind.  So my daughter went from needing a small repair to having to have a new (iused) engine put into her car... almost $4000 worth of repair ONLY THREE MONTHS AFTER SHE PURCHASED THIS CAR from Family Auto Network.  

If you are looking at a car and it needs mechanical work BEFORE you buy the car, insist no using your OWN mechanic and have them pay.  Their mechanic admitted to doing the work but the owner did not admit to being liable.  This is a case of a Tort Claim which is currently pending.  

BUYER BEWARE is right.  Shame on them for selling a car that was not only  NOT correctly fixed, but it was also a potential hazard for my daughter PLUS a lot of extra money.....  $200 for the tow, $500 for a rental car and $4000.  

Just image in what $10,000 could have gotten her 4 months ago.  Something better than an 03 Subaru with 200K miles.

 
Andrea L. | 2014-03-14

Took my friend to look at some cars here. We drove one Honda around. It was easy and quick to grab it and take it for a test drive. After we asked a few questions and he copied my friend's Lisence. She wasn't sure so I advised to her to try another one (with power steering and brakes) right away so she had a feel for another car.

The guy who helped us (and seemingly the only one there) was perfectly nice and helpful. Not  super salesy, and no pressure at all, really. Of course, I didn't get a warm feeling from him either. They seem to mostly have Honda and Honda-like cars. That can't be all bad since those are great cars. Fromm the research my friend did, their prices were above blue and kelly and just about all book values. Perhaps this is normal... I was there to help bring the price down, so I had coached her prior to getting there about the whole "willing to walk away" speech. It never got that far.

I wouldn't say I trust these folks - but I would trust no one in this business until they proved themselves trsutworthy. but I have no reason to think they are superlatively sleazy either. If it were me, I might try another shop with more options, Cars came with a 3 month or...  something mile warranty Your call...

 
Grayson B. | 2013-11-09

BUYER BEWARE: Sketchy sellers

Although It's been ~8 months, and I've been avoiding placing blame on the source, the time has come.

I had recently totaled my 2008 GTI, and was in a desperate search to find another car. Boom! Pops up a 2010 GTI with 17k miles for a great price; $17,500. Now obviously it's too good to be true at first glance, but we saw that it was a dealer who seemed trustworthy over e-mail. He let us know that the only thing wrong with the car was that a headlight bracket was missing. I wish.

The car came with an already sketchy back story, relating to the low miles, which threw us off initially. The Carfax told us that there was a 2 year gap in records for the car, which was cleared up by the sales guy (unfortunately can't remember his name) who said that the previous owner was in some sort of trouble and the Portland Police had confiscated his car. This alleviated some of our concerns; police are beneficial, right?

I live in Sacramento, CA, only about 500 miles from Portland. We were so excited about the car that my dad and I hopped on a plane that Friday to see the car. Now at this time, we had full intentions of purchasing the car, and this was probably pretty apparent to the sellers. My father got in to Portland earlier than I did, and the salesperson pushed super hard for us to see the car at night, so we could drive back in the early morning. I see now that that was not his true intention. I got in to the airport at around 10pm. Started driving the car, was great so far. First problem; It was advertised with Navigation in the picture slideshow of the vehicle (it was advertised as touch screen radio on the info page, so I let it go). Next morning, we start driving home.

As most of you probably know, Oregon has a beautiful climate in the middle of summer. This soon started to heat up about the time we hit the CA border. Our natural inclination was to turn on the AC. Well, it would have been if it had worked. Absolutely no cold air (You can now picture two men in a car without shirts on for 300 miles and windows down flying down the highway) We were pretty upset about this, so we gave the dealer a call. No answer. Shot the guy an email. His response: "I'd be happy to look at it if you brought it back" Which is just all-too convenient. Anyway, we make it home and get it checked out the next day, no free-on, so that was good. Just a hint for things to come.

Over the next week or two we begin to understand why the car was priced as it was. The first thing we noticed was that the bumper was misaligned. The radiator fan was also cracked, causing it to be super loud when AC is pumping. Over the next few months, we investigate a little futher. The WHOLE bottom of the car is torn up. All of the heat shield material was removed. The bumper is botched together with carpenter screws. There's 2 total headlight brackets (out of 4) that are hardly holding things on. There's visible dent repair on the front hood of the car. There had been a major accident to the front-end that hadn't been reported, which was confirmed by our dealer. Let us remember that Family Auto Groups said there was ONE headlight bracket missing. That's it. Let me know how you can notice a headlight bracket missing and not a bumper falling off. This is going to cost us $2-3000 most likely.

Moral of the story- False advertising, undisclosed previous accident damage, sketchy salesperson.

Although I can't speak to their repair quality, I don't know why you'd want someone to do work on your car who puts fence screws into a bumper. (guys, there's this new screw called a TORX screw. European cars use it..a lot..get with the trend and stop drilling out bolts you can't mentally comprehend)

Avoid when buying a vehicle. Please.

Edit: Another thing, If you haggle with them in any way, reduce the price at all, you WILL negotiate your warranty away without knowing. Remember to make sure you tell them you need it.

 
Erika T. | 2012-07-12

Was charged $3800 for a vehicle that had a Kelly Blue Book value of $1800, and they wouldn't budge on the price. Unfortunately, didn't find this out till MUCH later. Went on the test drive, everything seemed fine, went to do the paperwork, and by the time I came back out to drive home the car I just bought it would not start. They tried switching out the battery. Nothing. Then he started banging on the starter with a screwdriver and that finally got it started and he sent me on my way. I ended up having to replace the ignition coil, ignition switch AND the starter before it would ever start property again. They, of course, would not do a THING about it since I'd already purchased the car.