Courtesy Ford in Portland, OR


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Specialties

Courtesy Ford Lincoln specializes in practical efficient customer service.
We believe in training our sales and service consultants so they can be informative and effective while assisting previous and potential clients.

We pride ourselves on taking care of our customers.To us this is not the car business... Its the people business and we are here to help.

Our success won't be measured in dollars, but in the trust of our families, friends and customers

History

Established in 1985.

Courtesy Ford Lincoln is a family owned and operated business.

Courtesy Ford


Dealer Info:


Phone(s):(503) 255-1771
Address:1313 NE 122nd Ave, Portland, OR, 97230
  • Monday: 8:30 am - 8:00 pm
  • Tuesday: 8:30 am - 8:00 pm
  • Wednesday: 8:30 am - 8:00 pm
  • Thursday: 8:30 am - 8:00 pm
  • Friday: 8:30 am - 8:00 pm
  • Saturday: 8:30 am - 8:00 pm
  • Sunday: 10:00 am - 7:00 pm

Reviews on Courtesy Ford

 
Holly L. | 2015-03-24

I'm having a hard time finding my words while I write this.

The 2 times I've been in to test drive a new vehicle, I've left feeling dirty (physically and mentally). I can literally still smell the salesman's cologne on me and we never even shook hands! The other salesman I dealt with before this most recent experience came on to me while I was test driving the vehicle and put his personal phone number on his business card so I could call him if I "get bored." Yeah right. How unprofessional!!

This most recent experience was a classic case of hearing vs. listening (yes, there's a difference). I brought in a list of things I wanted in my new vehicle that I had researched on their website and the salesman made fun of me for it several times throughout the experience. When all was said and done, the guy never actually listened to what I had told him I wanted, making me repeat everything 3 or 4 times and showed me 2 vehicles that did not match the description of what I wanted. At one point he told me "we can make anything your heart desires happen"...until when I asked for what I wanted and he told me that wasn't a possibility. When I called him out on his lie, he tried to retract and looked me in the eye and told me he never said that. EW!!! There's 2 lies right there! One of which was a lie to cover up the other!

When we finally sat down to get an estimate of the vehicle, it dawned on me that this guy knew absolutely nothing about this vehicle. In fact, I think I actually know more about the vehicle after having sat down on my computer and navigating the website for 20-30 minutes. COME ON!!

Do not make a customer feel stupid, bullied, or gross; especially if I'm looking to drop some serious cash on a vehicle. I will NOT be returning to this Ford dealership. I'm hoping to have more luck in Beaverton. Get it together, y'all.

 
Bradly C. | 2015-03-11

They seem like they know what they're talking about but who am I to say?  I'm just the guy with the checkbook...

 
George D. | 2015-02-07

So, I like hot hatches and my hot hatch was about due to be swapped out for a bright and shiny one. That's where the Focus ST comes into play. I contacted Anthony Ashley via email because they had 2 white STs in stock and the rest is history. He was a great salesman to work with!

 
Marilyn C. | 2015-01-23

Not even sure if they deserve one star.....They Broke My Car
Their service department is a nightmare gone bad. My service rep was very nice, that's how he saved the day and got the one star. The mechanics that I have had on my last two trips in are not worth the air they breathe. Their ability to diagnose a problem is non existent. I had to tell the previous mechanic that the problem we were addressing is very prevalent in 2003 and 2004 Aviators and Navigators. (Ford really should have done a recall for the shift lever lock out but didn't, that's another chapter.) If you search You Tube, there is a couple of very thorough videos on how to fix the problem. I took my car to a dealership, knowing that they had the tools, covered garage, and knowledgable mechanics. Boy was I wrong. I had to have the mechanic watch the video.
He tightened a screw. I was then given a quote that would cover two fixes if my gear shift continued to 'lock'. They now want to throw parts at the car because they can't diagnose where the actual problem is.
So, the intermittent problem lock out continues. I make the second appointment to put the most expensive part in. They order the part, install the part, and I drive away. Two miles from the dealership I notice my overdrive light will not light up. I take the car back in. They make me sit there for four hours. My service rep claims it took so long because they were 'testing' my car. They weren't doing jack squat to my car. It sat unattended for two hours in plain sight of where I was sitting.
If you watch the video, the person making the video states very clearly that you have to be very careful in removing the gear shift knob. There is a small wire that is broken if you are too rough with it. It is the lead to the overdrive button on the shifter. The mechanic would not own up to his error, and said the problem is in a component that he wasn't anywhere near. So they washed their hands of me.
Will I ever go back? NOT.

 
Katharine F. | 2015-01-01

My Husband and I went to this dealership about 3 days ago. We were there for less than 5 minutes and had a horrible experience. We went to buy our first truck and were very excited, to bad the sales man treated us like we were idiots because we are younger. He rudely asked us if we were there to "kick tires" we said no we want to buy a jeep we were looking at but had become interested in there new Ford Raptors for vacations and towing our 4wheelers. The salesman made remarks about how its to much for us and we couldn't handle it. We walked off the lot after being incredibly disrespected for no reason. We promptly went over to Nissan across the street and paid 50,000 cash for a new titan. Too bad the salesman at ford don't know the jokes on him for loosing out on a sale like that.

 
Amy K. | 2014-12-10

Here is a copy of the email I sent to the Service Manager:

This is the second or third survey I've been asked to complete about my recent service visit and, despite asking for a phone call from your department and leaving my number, I still haven't heard from anyone. You all are gung-ho to sell me a car and GET a customer, but not so gung-ho to KEEP a customer.

I made an appointment to come in on Saturday, Nov. 22. It was time for my initial oil change on my three-month old 2014 Ford C-Max and address a recent recall notice I'd received (re: airbags). My husband and I brought the car in. Your advisors were not particularly friendly, did not greet us when we walked into the service department (we had to say, "Ummm... hello? Are we in the right place?") and 2 of the 3 employees we encountered in that brief period were all texting on their phones. No big deal, though. Whatever.

After the service, we came back to pick up the car. It wasn't vacuumed, which I considered to be a given. Nor was it washed. Again, whatever. I wasn't going to complain about that. It's not stellar service, but maybe stellar service is too high a standard these days.

The issue was later that day when I noticed the digital clock in the dash was still reading 12:13. I tried re-setting it (I know how to reset the clock) and it wasn't allowing me to. The next morning, it read 12:15. Obviously, something was amiss so I made ANOTHER appointment to bring it in on the 25th (taking time from work to do so). Brought it in, received the same lackluster welcome, the same texting staff.

After 40 minutes or so, the tech was done. I went back inside to get me keys and, when I asked what the issue had been (the advisor didn't offer and just handed me the key), I was told that it needed a battery reset from the previous visit. And "it happens a lot." No apology, no regret that YOUR error had caused ME to lose time from work. No vacuum. No washed car. No nothing.

I hope you can understand why this is so aggravating. I don't expect anything from you all at this point (although an apology would be nice), but I want to you to know this life-long Ford customer will not be buying from Courtesy Ford again and I'll spread the word among my car-buying friends, relatives and co-workers.

 
John R. | 2014-11-24

Services and warranty we have had here have gone pretty well.  There is another Ford dealership just in our part of town and we still prefer to drive across town for service here because they do a better job and treat us better.  Still an OK place.

 
Daniel T. | 2014-11-19

Would not buy anything from this dealership. Watch out, they have a lot of hidden tricks up their sleeve . I got no courtesy at all.

 
Natalie P. | 2014-09-20

I had a wonderful experience buying my 2014 Ford Focus Hatchback back in May of this year. I'm happy with my car. I worked with Misa and he was great to work with. I would have given the business 5 stars but my experience with service and auto body have not been the greatest. My understanding is that they are understaffed and underpaid and that's why things are not being finished like they are supposed to. But, they have been more than willing to fix the problem. Having to come in more than once for something that should have been done right the first time is still inconvenient. I'd say you get the type of employees you pay for. Maybe they should throw a little extra money at the guys that do the "dirty" work. I would recommend buying from them, I'm not sure about buying a maintenance package.

 
Nicole J. | 2014-09-16

We have a Ford Windstar van and have been bringing it here for years for repairs and maintenance. Unfortunately, it's never been a very good experience. Many times they promise to have our car done by a certain time, and surprise, it's never done on time.

Sorry to name names, but Brian S. in the service department usually gives us attitude, and not a good one either. We just had our car in there for a week and they replaced our windshield wipers. It rained 2 days later and they put the wipers in wrong, because the driver side wiper doesn't even touch the glass! This was dangerous because it was raining hard and we couldn't even see.

We took the car immediately back to get it fixed and I went inside to talk to Brian. He started giving me an attitude immediately, telling me that no one can fix it for 45 mins because everyone's at lunch. I asked for a manager, and apparently he isn't here on weekends. Ridiculous, we saw guys in the garage working on cars. It would have taken like 1 minute to fix. Jiffy Lube can do it faster than that.

So unfortunately we had to sit and wait for 45 mins because it was too rainy to drive around with a poorly installed wiper. I do not recommend this service department at all.

 
Mychal S. | 2014-09-12

Talk to Ryan. Seriously.  This guy is amazing. Bought a car from him, got it home and wife didn't like it. I had to unwind the deal and it was a great experience. Seriously.

 
Frank T. | 2014-08-15

Horrible experience. I'll be going somewhere else next time. not worth the headache again.

 
Kyle N. | 2014-06-27

We negotiated a price with a hypothetical interest rate. When the rate came back better, they tried to sneak more money into the sale price to make the monthly payment the same as with the higher rate.

The car (14 Focus) has been horrible. It died three days into my ownership. It took two weeks to determine and fix the problem. After that, it drove horribly. Needed a new clutch. After that, it still doesn't drive very well. The dealer won't do anything for me except defer my case to Ford Motor Company. Ford's review process takes weeks. To "restore my confidence in my vehicle," Ford offered me a 36k mile maintenance plan. I guess they forgot I already bought the 125k mile one? Useless customer service experience from Ford Motor Company.

My major complaint is with Ford, not as much with the Courtesy people. They have been helpful along the way, especially Ben (salesperson), Sherry (customer relations), and John(service), but Ford has seriously dropped the ball.

Do yourself a favor and buy a Subaru or Hyundai with higher Consumer Reports ratings for reliability.

 
Litsa D. | 2014-06-12

They were one of the only dealerships in town that had the car I have been wanting to test drive.  Loved the SUV but would my husband? Without being pushy Clyde suggested that with the proper paperwork in place I could take it home for 24 hours. Perfect, my husband is not a big fan of buying cars. While I plan on driving my "new" car for many years to come. Courtesy Ford will be my first place to visit the next time I'm in the market to buy a new car. Thank you.

 
E-chiao H. | 2014-05-30

Just went through the negotiation process and put a purchase order in for a car.  I have been very impressed with the professionalism and service provided by sales personnel Dave Young, and as well as Stacy Comer and Diana Fontaine.  The general manager Phil is also very responsive and willing to help.  Dave Young and Stacy have been answering my questions and keeping me up to date on the delivery estimation time for my car despite that we have already come to a deal.  They provided good service even when they know they already have my business.  I am impressed.

 
Caronwen E. | 2014-05-25

I am a proud owner of very pretty red ford focus 2012 sedan.  The car was impressively clean and well maintained.  Ben even put gas in my car so I can get home.  Coffee was yum. Inside the dealership is comfortable.

 
Andrea S. | 2013-10-09

Not impressed! I bought my very first car here paid in full, also going back to them multiple times for maintenance on my vehicle everything was great.

Until..........I came in last year....errr. I had sold my original car and had cash to get a used truck. We looked at some trucks and found one that we really wanted. So I ask the guy inside well I like that truck and I have cash so can I get a good discount.... He replies " yeah you want that one for 15,000, we can do that." After waiting and thinking wow that was easy he comes back and tells me I need to finance, I say no I already have another car I finance from you. I have cash right now. He proceeds to tell me the greediest thing I've ever heard.....well if you finance we get a kickback from the bank!

Ha I left! Then my boyfriend went in and they said ok we will do it so as I tend to our crying toddler they sit my boyfriend down and try to finance it! Wth!

So long story short never will be back and I pulled my car from ford credit and went through my bank.

 
Jon S. | 2013-10-03

I woke up to a broken car window in my Ford Ranger.  So I called around to find a replacement.  Courtesy ford wanted $192 for JUST the glass.  I told them that was about 3 times what other people had quoted.  Guy on the phone said well that's "Carlite" glass and the others will be thinner and not as good.  But if you don't care about the quality, buy it from them.
I made another call, this one to Precision Glass.  $78.  Went to pick it up... and.... it was "Carlite" glass!!!!

Moral of the story ... it probably cost both Courtesy Ford and Precision about $48 and Courtesy Ford decided to do me the courtesy of marking it up 300%.
I like my Fords... just don't shop at Courtesy Ford!!!

Learning lesson for Courtesy Ford... there is this thing called the internet and we can do research without much effort.  Don't try and screw over your customers.

 
Robert L. | 2013-08-26

Typical car dealership. Little things that would have gotten me 4 stars: if the staff were better listeners, if the TV could have been on in the waiting room for the hours we were there buying a car, and if the coffee machine didn't charge $.25 for a watered down cup of hot chocolate or pretend cappuccino. (The regular garbage coffee in there was free, however).

That is all.

 
Kipp J. | 2013-08-14

Had a great salesperson Elias A. Came in to look at a Tundra I saw on cars.com , but it had sold before I got off work, and just happened they had another one on the lot. He worked hard to get their numbers to match what I could afford. I would have no issues telling my friends to go see Elias in the future.

 
J. Patrick C. | 2013-08-13

If you want a great sales person who knows what honesty, integrity and service is all about, go see Tyler Sneed. He's the best!

 
Mark F. | 2013-07-30

I went to Courtesy Ford to test drive & maybe purchase a used truck they had for sale on their lot, after the test drive I asked what was the sale price on the vehicle, instead of just giving me the number to consider I was sat down at one of the sales desk inside and asked for some information, name, contact number ect., all of which I had no problem, then I was asked to sign a additional form, I specifically communicated to the salesman this question "is this a authorization form to run a credit check", the salesman said ABSOLUTELY NOT, we don't work like that, that comes later he said. Then I explained to the salesman that I was trying to get a mortgage loan and could have no new inquiries into my credit during that process PERIOD, this is very very important I said.  (I still at this point had no dollar amount from the dealership for the purchase price of the truck I was looking at)  He looked me in the eye and said to me they would NOT be pulling my credit score, then he left with the information I gave him and PULLED my credit report/score. (found that out next day after a credit monitoring alert) Only after that, I was brought the price of the truck I wanted to buy. (Since I have a high score, that number I have no doubt in my opinion influenced the sale price of the truck I was looking at purchasing substantially raising it in my opinion).
What Courtesy Ford did may be legal, lying directly to a customer by a someone employed and acting on behalf of the dealership about forms they are signing and their intent is probably lawful; after all at the end of the day I did sign them, it does not make those business practices ethical or right in my opinion, it just further reinforces the image most people have about car sales dealers, that they will do anything however revolting & dishonest to make a couple of extra bucks.
I will tell everyone I know about my experience at Courtesy Ford, and the irony of it all is I was going to purchase that truck the next day by writing a check for the full amount.

 
Kathryn K. | 2013-07-15

Very pleasant staff to work with.  It took exactly an hour to get our service done and the waiting room was nice.

 
Kevin C. | 2013-07-08

Stopped in here for Service this weekend (Saturday).  I needed a copy of my electronic key to be made.  They could not take me that day but would make an appointment for Monday morning.  No trouble.  However, between two different reps at the Service Department, they could not seem to get the price right.  The first one said it would be $28 for the key, and $60 to program the key.  Then the second said it would be $30 for the key, $60 to program the key, and $129 to program the car.  I did not like this operation; they seemed to make up the price.  It really bothered me.  Then I called Sandy Blvd Tire & Auto for a reference, and they directed me instead to Landmark Ford of Tigard.  I called Landmark and they quoted me $30 for the key and $36 to program it, and that was all.  I brought the car in to Landmark, they had it done in 45 minutes, and they charged me $69 and the key works.  It's beautiful.

 
Brad S. | 2013-07-07

If you want to feel like the good old days when dealers excelled at being sleazy and ripping people off, send your distressed daughter and her Mustang to get serviced here.  After charging 100 bucks for a bad alternator diagnostic and quoting over $500 bucks to fix, said daughters boyfriend bought the part, replaced it in 20 minutes and bingo bango they are off to the races, saving 300 bucks.  These guys are either a) predatory and opportunistic, b) unskilled and slow or  c) have a shop rate that is ridiculous.  Ill vote for d) all of the above. Give us a break and go s*** yourselves.

 
Curtis H. | 2013-04-25

Best buying experience I have ever had, that's saying a lot because I have changed cars every two years for the last 16 years. I knew the car I wanted, but I lived in seattle. so I emailed them, negotiated a tentative deal, arranged financing, and got an approximate value on my trade-in all over email/phone. once the deal was ready, I drove down, they looked at my trade-in, I looked at the car I inquired about, and the deal was done. took all but half an hour, got a great trade-in value, and great price on the car I purchased. Norrine and Steve were great, the financing manager made the purchase easy as well, without any pressure sales tactics, or trying to sell me unnecessary extended warranties.  2 hr drive from seattle to get the car, but only spent 30 minutes at the dealership and I was on my way.  thanks for being flexible during the whole negotiation process. By far, the best auto buying experience I have had.

 
Dylan K. | 2013-03-18

IFriendly staffs, waititng lounge is good not as great as Ron Tonkin Honda...  they do have wifi and free coffee like most of other dealership.
Only complain that I have.....well long wait... I've been other dealerships's service department, come on guys! Simple oil change at least 45 minunites to an hour.... really. How long does it take to change oil & filter, & rotating tires? What do y'all think? 30 minutes at the most that will be enough to do simple service don't you think? If Ron Tonkin Honda can do it for 20 minutes I think these guys can do it in 15, in my opinion.
All though I do like their atittude to customers, very positive and energetic....

 
Jeff R. | 2013-01-02

The crew here are helpful and very friendly! I wish they were more green, they need compostable cups.

 
Matthew G. | 2012-10-18

What an absolutely *positive* experience it was to purchase a new car from Courtesy Ford!  Who knew customer service could be so enjoyable and professional at a car dealership?  Nice.

We were able to choose the exact Ford we wanted, directly from their website and did all the purchasing negotiations over the phone.  Such a simple and painless process and in turn we secured our perfect car at an excellent value.  

Once we arrived at Courtesy Ford: they had the car ready, took us on a test ride, expedited the paperwork, offered us warranties (quickly and not at all pushy), settled the payment with no surprises, gave us the keys and sent us on our way. My wife needed to get to work so the sales consultant swung by her restaurant later in the evening to get a few final signatures and enjoy a meal.  It's a beautiful thing when one local business supports another...

Oh, and did I mention they gave us a full tank of gas, a car wash and our first service appointment for free without asking?  Yeah, they did that.

Continue to treat us this well and you'll have two customers for life.  

Thanks again.  You all ROCK!

@Scott Driessen - Sales Consultant:  
Thank you for making this an easy and surprisingly pleasant experience!! We will purchase our next Ford from you and will be certain to refer our friends to Courtesy Ford.

 
Jeremy R. | 2012-03-11

Had my brakes done.  The service was good and was done in a timely manner.  Check out their website before you go.  I was able to print out a 15% off coupon for a Wednesday service appointment.  Lifetime warranty on pads and shoes.

 
Lucas H. | 2012-02-01

I bought a used car here. The buying process was the usual used car nonsense, going to "talk with the manager" and "I'm losing money selling this to you". Hours wasted, I guess as they tried to wear me down. But that's part of the used car experience, I guess. I expected it.

What I didn't expect was the total lack of support after the purchase. Only after sending the president of the company a complaint was any phone call even answered, and even then unsatisfactorily.

Don't buy any extended warranty nonsense.

Despite their appearance, this place is still a crappy used car place, no better or worse than any place along 82nd avenue.

 
terry r. | 2012-01-28

Trust?  I think not... Got talked into buying a car that I was told got great gas mileage only to find out it only got 19 mpg.  I ended up losing thousands having to sell it and get a hybrid.  Felt the salesman just wanted to make the sale, told me anything I wanted to hear.  Yes, buyer beware, but I was worn down by the process.  Live and learn!

 
John C. | 2011-10-09

I'd like to say that I had a great experience with your dealership, but the fact is it was mixed.

On September 20th, my partner and I went looking at a 2011 Ford F-150 FX4. I had been working with David via email, so that's who we talked with once we were on site. He was good, he certainly knows what he's talking about. Having product knowledge is important in any customer service situation. We proceeded with the purchase of a different truck, mostly because all the numbers worked out.

At least that's what we thought.

My partner and I both filled out credit applications, and they told us that based upon our credit scores we had 3 options. 4% @84 months, 1.9% @ 72 months, and the third one I can't remember. I specifically asked if these options were based upon our credit scores as we had 0% @ 60 months with our current truck. So we simply didn't want to move unless everything worked out. Once we got to the financing portion they told me my credit file was locked. I knew this. They asked me to un-lock it so they could pull it (which I did the following day). We opted for the maintenance package and the Northwest package, finally arriving at a payment of just shy of $600 for 84 months @ 4.25% (different from the 4% we had seen earlier). No matter, the numbers were still within our budget. The next day I unlocked the requested credit file (Equifax) and assumed that everything was OK. We took the truck home and had the usual celebratory things with it. Sharing our excitement with friends and family. (Note: we were supposed to have received a full tank of gas, it wasn't)

Saturday, September 24th, 4 days later I got a call asking if I had unlocked my credit report. I had, I confirmed this online, and everything was ok. He said that he still couldn't access my file. I offered to fax over a copy of ALL THREE reports showing the scores. He accepted, and I faxed them over and confirmed that he received them. We assumed that everything was ok, again.

On Monday, September 26 I got a call from the finance manager (Uriah) saying that things didn't work out the way they had hoped, and that they were going to need to have my partner Bruce (BJ) as the primary on the loan. I asked if our payment was going to change, and he told me he didn't see any change there. He asked if I could come in either thursday or Friday to sign the paperwork. I asked if they could just send it to me, like we had talked about originally. He said no, we were going to have to come in, and even pressured me when I said I couldn't come in until Saturday. He wanted to make "month end" numbers. Ya, I get it. You have sales quotas. Please understand that I live in Cornelius Oregon. It's no small feat for me to drive clear across town to your site. Seriously.

Ok, I moved things around to come in on Friday night. Understanding that your team was trying to make the deal happen. I even called and spoke again with Uriah and I, again, asked him if the terms had changed. He said that the length of the loan had changed, because of that we were getting an extra $1,000 rebate from FMC and that my partner would need to be primary on the loan. We're OK with that I said. I asked if the interest rate had taken a hit, and he replied that he didn't think so. On Friday we arrived at about 5:00 and waited.

And waited.

25 minutes later we finally were seen by someone who had NO idea what was going on with our deal and seemed seriously disinterested in even being there. I'm sorry, I didn't write down his name. Worse yet, they were trying to ask for an additional $1,000 down, and the interest rate was jacked to over 8%! This was FAR different than the only change being that we were going to get an additional $1,000 in rebates and our payment terms would change from 84 months to 72 months.

We balked. We had already told David that $1,500 was what we had for a downpayment. Period. And honestly we were prepared to walk away the night of the purchase. We were in no danger with our current truck, and we were in an even better deal. Uriah finally came in and said that he would call Ford Motor Credit and do a "out the door" call to get us terms that would better fit our budget. "I don't wanna call Ford unless this is what you want.." We asked for some time and talked about it. Honestly we almost walked away.

We called the other finance person back in and accepted the offer. They had to come up $800 on the trade, and lower the interest rate to 6.75% (making me think that they had more control over this the whole time). There was no call to Ford, no call to anyone. It was done.

Now they don't respond to emails, and they only called when we filled out a survey.

I won't go back. They changed the price of the truck on the deal (x2) interest rate (x4) and generally don't act in good faith.

STAY AWAY.

 
Jon R. | 2011-03-12

When my '96 Volvo died, I needed a new vehicle. I shopped around a number of dealerships and did my research on which car would fit me the best. I decided on a Ford Ranger or a Toyota Tacoma. I drove a Toyota and felt like it was made of tin. I just didn't like it. I came to Courtesy and drove a Ranger and fell in love. The salesman, June, was very helpful and didn't pressure me at all. In fact, he spent a long time figuring out exactly which truck would be best for me. I ended up buying a new 2010 Ranger and haven't had any regrets. I've taken it in twice, once for a tune up and once for a minor factory recall (I was told it would be about an hour and a half, it took 25 minutes).
Overall, thank you Courtesy, for being a great place all around. Finally, a car dealer I feel I can trust.

 
John K. | 2011-01-12

Unfortunate service - It turns out that the vehicle I bought at Courtesy was prone to head gasket problems, and when the gasket failed, antifreeze contaminated the oil.  No matter how quickly the head gasket was replaced, it was a sure thing that the entire engine would die within a year.  The folks at Ford did not stand behind their product at all (it's the last vehicle I'll ever buy from them), but my specific problem with Courtesy themselves was that their service department was happy to offer to sell me a head gasket replacement, knowing full well that I would soon need an entirely new engine.
In a separate incident, I had the vehicle being serviced, and when they were done, they said 'We noticed you are approaching a service interval, so we went ahead and changed your oil for you.'  The problem was that the day before, I had my oil changed, with synthetic (the information was posted on the sticker in the corner of the windshield).  So, Courtesy kept me sitting in their waiting room while they performed unauthorized repairs a few feet away.

 
Molly S. | 2010-05-02

Maybe it was a bad day for them considering the other reviews, but I would warn any female buyer to avoid this place. Unfortunately, it was pressure buying from the moment we stepped foot on the dealership and the typical "I'm not going to listen to a single thing you're saying little lady" attitude from the sales/finance team. I had my boyfriend with me and he was amazed to see how they treated me. First, I told them several times I wasn't buying anything that day. If they wanted to give me information on the car I would take it. Then they started filling out finance paperwork as I repeatedly told them I wasn't buying and tried to get me to write my SSN down twice! Not to mention they began asking me personal finance questions with my BF sitting there and never asked if that was alright. Then as we were getting ready to walk out a "manager" came over and started negotiating with himself. Yes, you heard me right...he dropped the price of the car nearly $3,000 while we just sat there in awe. At this point I was so irritated at the entire situation I wouldn't have taken a car from them if they paid me.

 
Jeremy M. | 2009-11-12

Reasonably low pressure sales.  Our salesman, an older guy name Don, was very friendly.

We did our research on a low miles Ford Focus and the negotiating was fairly easy because we had did our homework on comparable sedans and other Focuses in the area.  

Everything is negotiable.  Interest rates, warranty prices, warranty features.

Words of advice on buying a used car:  Go about 30 minutes before they "close."   The people WILL stay as long as they think you are interested in buying, and are also more likely to make you a deal.    

Never be afraid to walk away if you don't like something.

 
Angela R. | 2008-01-05

Bleary eyed with frozen toes and overwhelming doubt in our ability to find a reasonably priced Ford Ranger, my parents decided to take me to Courtesy Ford. We had just visited Ron Tonkin Chevrolet, where the service was terrible (way too high pressure, I shouldn't have to say "no" more than...oh, TWELVE TIMES). But my parents were determined to purchase me my dream car as a graduation present, so they ushered me into Courtesy Ford.

Let me tell you: they live up to their name. They were nothing but courteous to my family and I as we shopped. Totally low-pressure and GREAT prices. I ended up with a blue 2003 Ford Ranger Fx4, standard transmission, AC, 6 CD changer, extended cab, under 40,000 miles...basically: it makes my heart melt. PLUS it's tricked out with an after-market custom grill and fog lights....all for under $15k. Can someone say =-O? Ron Tonkin wanted $18k for their beat-up 2004, 50,000 miles Ranger and 14k for their even more beat-up '02 2x4.

But back to Courtesy Ford :) - The salesman, Mel, was fantastic. He put absolutely no pressure on me the entire time we were there. He was friendly, even threw in some floor mats as a graduation present. The finance guy was great too. Hilarious, actually. I am extremely pleased with not only my beautiful truck, but my overall experience with Courtesy Ford. Honestly, I can't imagine going to another dealership after this.

Now I need to come up with a name for my new love. Maybe David. Or Chad...Enrique?

Courtesy Ford: the best salesmen and the best deals.

Thanks mom and dad :)