Broadway Kia in Portland, OR


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On this page you can find detailed information about the company Broadway Kia in Portland, OR.

The following is provided current addresses and telephone numbers of all branches car dealer Broadway Kia, and using the card, you can easily locate it visually. Also on the page provides information on dealer Broadway Kia in other cities in the Oregon.

Broadway Kia


Dealer Info:


Phone(s):(971) 302-2996
Address:307 NE Broadway St, Portland, OR, 97232
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 8:30 am - 9:00 pm
  • Sunday: 10:00 am - 8:00 pm

Reviews on Broadway Kia

 
Rudy H. | 2015-04-25

My boyfriend and I got a new Kia Sportage today. We had great customer service from jake, Jim, and April all went above and beyond to secure us an amazing deal! Thanks so much.

 
AmyMae T. | 2015-03-18

I previously bought a vehicle through them, looking to trade in I contacted the dealership. Usually car sales people are pretty easy to get a hold of and actually respond back. After talking to a rep, whom said he would call me back who never did, nor returned my email, contacting another sales person via the sites chat feature, him asking for my number then never returning my phone call jsubmitting a loan app to never hearing any word from the finance department...I think I'm pretty sure they completely want nothing to do with my business. Ever. I'm completely disgusted at how disrespectful the reps were.

 
Angela L. | 2015-01-19

I am extremely disappointed with my experience here. I went in with every intention of spending 30K on a Range Rover, but instead I was jerked around by the very stereotypical call sales BS. These guys tried to offer me nothing for my trade in and when I was ready to leave they screwed me around, I told them I was ready to leave and wanted the keys to my car, they kept telling me to take their car and leave mine there, they got all upset when I said I would be driving my own car home. I am not easily intimidated but these jerks were pushing me out of my comfort zone, going as far as to hassle me via text messaging with their own personal numbers, calling me multiple time a day ... I will NEVER go back to this place. Do yourself a favor and do not let these people have your business. We went to another dealership this weekend and bought my Range Rover, I  am very happy now !!

 
Damian S. | 2015-01-05

Used some dubious sales tactics, but corrected their $623 overcharge 'error' after I called them on it the next day, and in the end I got a great deal on a great car.

Purchased a new Kia Optima on an advertised weekly special lease deal of $199 / month with $199 due at signing yesterday. Before going to the dealership I called and spoke to Lance who assured me that they had inventory and would honor the deal as written on their web site. I also asked if they would charge me a disposition fee at the end of the lease and he said no, they didn't do that at Kia Broadway.

I went to the dealership. Lance was busy, so I was handed off to Will. After a test drive, we finalized which vehicle I would be buying, and confirmed with Derek, the manager, the price as $199 /month and $199 due at signing for that vehicle. Then, after a long, long delay that I now realize was likely designed to tire me out and get me to the point where I was in a hurry to leave (and therefore wouldn't be paying attention), I was led into financing and introduced to Ramin.

That's where the 'error' happened. In addition to the $199 due at signing, I was told I needed to pay an additional $424 for OR tax, title & license; a charge that was specifically called out as included in the deal offer outlined on the web site. And then, when I didn't dispute that, he said, oh and I forgot the first month's payment, that's another $199. That first month's payment is what the $199 due at signing is supposed to cover.

So, I ended up paying $822 at signing not $199. $623 of which was an overcharge. They also added a $400 lease disposition fee to the contract, a charge I had specifically asked Lance about when I called and had been assured wasn't something they did at Broadway Kia, but that wasn't specifically called out in the web site as included, so I have let that one slide.

The next morning I looked at the website offer again and realized id been screwed. Needless to say, I was kind of annoyed. Luckily I paid the $822 by credit card, so I called the credit card company and they agreed to back me up in disputing the charge if it came to that. Then I called Broadway Kia at 10:30 a.m. and spoke to Derek, the manager. He said he would talk to Ramin when he got in at 11 and call me back.

I called Derek again at 2:00 pm. He said he'd spoken to Ramin and I should come back in and they would redo the paperwork and refund my credit card. The next day I went in at around 11:30 and they did just that.

So in the end I got a good deal, but it was definitely a buyer beware and vigilant process. So, pay attention when buying here. By the way, Will, the sales guy I dealt with during the sale, is a great guy.

 
A H. | 2014-12-23

Ok, so my car buying experience was a little drawn out, due to the fact that I had to get a personal check (What are those?) for my down payment, good luck getting those in a hurry, psh... Anyway, I worked with Chris Utter from day one and he helped me find a great car to fit my criteria AND at a great deal, I give Chris a 5/5, hands down. Chris was not only very helpful, but funny and down-to-earth, someone I could imagine hanging with. The reason for my four of five star rating from is because at the signing the price of my car was changed, it had been at a super discount, and was showing a $1000 (to the old price) increase on the paperwork. Again, Chris made sure I got the price that I was originally quoted. My overall experience was really good, Chris was great, and I would recommend. It should go without saying, but always check your paperwork to make sure that the terms shown are what were discussed, accidents do happen!!

 
Rob C. | 2014-12-07

I was actually really impressed with my car buying experience here. For a larger dealership, I felt like I was taken very seriously and not talked down to. Huge kudos to my sales person, Will W. - if you do go here, ask for him. He's down to earth and was really knowledgeable and helpful. Long story short: I got what I wanted at a very fair price with minimal hassle. Selection in my price range was impressive, and I got my first choice.

 
Terry K. | 2014-11-14

Just bought an Optima HYBRID on August 30, 2014 which is supposed to get 38 MPG combined.  I am getting 24-25 MPG combined.  I took it into their service dept. and they couldn't find anything wrong with it but refuse to take the car back.  On Nov. 4th, the EPA settled with Kia America for over $100M for greatly inflated claims over many years re: their MPG.  Unfortunately for me, it only covers up through 2013 cars.  DON'T BUY A KIA - ESPECIALLY NOT FROM BROADWAY KIA - unless you want to be screwed about the fuel economy.  Just google Kia lawsuit or click on the link below.

usatoday.com/story/money…

 
Ashley F. | 2014-10-04

Justin was great. If you are looking at a Soul, he's your go-to salesperson. He made the process of car buying a little less painful than experiences I've had in the past. Highly recommended.

 
Max M. | 2014-09-29

Bought my first new car from April who was/is very knowledgeable about the vehicles I tested. She was patient and not pushy. It is nice to find a woman to purchase  a car through. I highly recommend April for the purchase of your new vehicle!

 
Kaylyn H. | 2014-06-30

I am a young woman who bravely stepped foot onto the parking lot of a car dealership. I was greeted by the sales manager (I think that what he said) and was introduced to my salesman Dewey.
I was trying my best to be up front and honest with what I could afford and what was a realistic car for me. I had recently been the the Kia dealership in Beaverton and I almost had a panic attack. I felt like I was swimming in chummy water. I was almost brought to tears. So I was a little skeptical going to another Kia dealership. Let me tell you that was not at all the feeling I got at Broadway Kia.
Dewey took great car of me. I didn't feel pressured, even though it was the end of the month and they were trying to make their quota. He helped me get into a new Rio and I drove away with it that day.
It was a completely different experience than what happened in Beaverton and in all honesty a huge sigh of relief.
Thank you Dewey. Thank you Broadway Kia.

 
Melanie S. | 2014-06-26

I'm not a fan of writing bad reviews, and if you check my yelp history, I'm historically not a negative review writer. But some things need to be shared about businesses.

Let's start by giving my "quick tips"..
1. If you live out of town, don't tell them.
2. If you're a young female, bring a manly man to accompany you, not another female.
3. Stand firm on not letting them run your credit until you go through the buying experience first. And I mean, All. The. Way. Talk numbers, etc.
4. Switch and bate sales tactics will be used on you, don't be fearful, they just don't have the ability to connect with customers.
5. If you're used to customer service, turn and run the other way before stepping foot on this lot.

That being said.. Here's my story.

My mother and I went in to look at a 2014 Kia optima that I've had my eyes on for about 9 months now. I hadn't had time to go in and test drive one or talk to a dealership yet, but figured after reading reviews about this place and having my mom with me, I was ready to make the commit. We stepped on the lot and were greeted by Jerome within 30 seconds. We told him what we were looking at and he automatically started questioning a lot of things because of our younger appearances. He mentioned running my credit before even looking at the car because it's a "waste of time" if I'm not eligible. Uh.. Yeah, no thank you. We walked around and looked at what they had in inventory and wanted to see if they had either of the colors I was interested in. We found one and he offered to get the car out and I said no need, I want to drive one before we talk any numbers. Jerome's reply, "of course! Let me go grab the keys so I can take you on a test drive!"  

Jerome comes out of the building with the keys and another salesperson, Chandler. He than proceeds to let us know that Chandler is the "optima specialist" and will be taking us on the test drive and helping with the rest of the sale. Uhm... What?! At this point I'm so beyond turned off I don't even want to drive the car let alone waste my time there.  

I proceeded to call Jerome out on his bait and switch tactic and lack of customer service and with some ridiculously poor excuses and failed attempts at a smooth transition, chandler took over. Chandler is a fantastic representation of customer service and was a pleasure to work with. He took me on a wonderful test drive, apologized for the way his coworker had discriminated against us, and even understood completely how the sale was lost and we were going to leave.

If you are going to wander in here to buy a car, I encourage you to go somewhere else first of all, but the least I can recommend is for you to visit Chandler and request to work with him. Jerome is a poor excuse of a salesperson and is a horrible representation of what I'm sure Kia is looking for. After speaking to his sales manager I was assured Jerome was "on his way out".

They will pre-judge your intentions and how "serious" of a buyer you are so see above for recommendations to consider before even stepping foot into here. I will probably never own a Kia or recommend anyone to do business with this company if this is the type of sales and customer service they present to the world.

 
Heather W. | 2014-05-25

I had the best experience with Chandler buying my Sorrento. He was so easy to deal with. No pressure at all. He really is nothing like a car sales man but more of a good friend. I hadn't planned to buy a car that day. He worked very hard to get the price I could work with in my budget. It was amazing!!!

Chandler was honest and patient. He didn't "sell" me anything. He gave me information and assistance and I was happy to chose a car to purchase. He was concerned about my satisfaction the whole time, not his reimbursement. I really felt at ease the whole time.

I am more than thrilled with my car and the follow up care Chandler has given me. Even after the sale he is ALWAYS available for questions and concerns. Customer service is everything and he is stellar at it. He is the best person to see at Kia. Thank you!!!

 
Jordan L. | 2014-04-29

Lance and Kenny helped get me into a 2013 Sorento after the horrible, horrible death of my car. Props to them for being solid guys. Would do business with them again.

 
Arnie Lewis T. | 2014-03-14

My experience at Broadway Kia was okay.  Not super fantastic, not terrible.  I'm a huge marketing/branding guy so I'm always looking for how businesses brand themselves, what terms/phrases they use, which employees are totally "tuned in" to what their business is asking of them, etc etc.  The sales person for my transaction was brand new -- I knew far more about the product line than he did.  I actually had to point out a few errors that he was advertising to me about the 2013 Kia Sportage.  He had to have a lot of "hand holding" from the sales manager during the transaction.  Everything went fine, I got what I asked for.  But it felt strange.  He was new and failed in the detail arena while still being pleasant and friendly.  This particular dealership is old and is in serious need of updating.  It feels like a trashy 1975 sort of feel.  I compare it to the brand new, beautiful Gresham Weston Kia and there really is no comparison.  Weston employees are top-notch, they wear starched white shirts with ties and their property is amazing and gorgeous.  For being the only Kia dealer in the city of Portland proper, Broadway Kia fails.  This entire dealership needs renovating.  It feels cheap and like "junior high" when it could be amazing and feel like it actually is in the year 2014.  Service Department -- I miss the likes of my most favorite employee "Rebecca."  Rebecca was the only piece of positive, powerful fantastic energy in the place.  And she is now gone.  It feels old now.  Fine, but dated.  I like top-notch.  I just don't see it at Broadway Kia.

 
Rew P. | 2014-02-18

Helpful people.  When they tried to charge me for things that should have been included in the original quote the manager fixed the price.  the lady at the desk was super helpful though I think they need more staff as the return calls didn't always happen as promised and had to leave my car there fro extra time.

 
Jill M. | 2014-01-28

I came in to look into buying a new car and was helped by Kenny who was very nice and friendly, and not pushy at all. I told him what I was looking for and he was able to find me several options. He spent hours with me, helping me find the perfect car. I was able to test drive many cars and never once did he rush me. I ended up purchasing a beautiful Kia Forte and got an excellent warranty and even better customer service. I referred a few friends who also had a great experience. Everyone I spoke with at the dealership was friendly and I felt very at ease. I am VERY happy with my purchase and I look forward to continuing my business with Broadway Kia. Thanks Kenny!

 
Ryan M. | 2013-12-10

I walked into Broadway KIA expecting to get pounced on by sales guys like a pack of wolves on a rabbit, but from the beginning the customer service was very relaxed and well paced. Justin was the salesman that helped me from the get go. Justin has a nice, warm personality that's hard not to like and quite frankly I appreciated it. I told him what cars I was interested in, he got them ready, I test drove them and made a decision. The next step, of course, was to talk directly with the sales manager, Jim Hamman. Jim is a tall, smiley guy with a big personality and could easily be mistaken for the actor Brad Garrett (Raymond's brother in 'Everyone Loves Raymond'. Jim will bend over backwards for you while helping you decide on a car. The bottom line is this, the customer service at Broadway KIA is outstanding. If you're interested in buying a car and thinking about a KIA head into Broadway KIA and talk to Justin or Jim. They'll take care of you and treat you right.

 
Tiffany L. | 2013-11-30

We came here while shopping around for cars and didn't really plan on buying anything. We fell in love with the Kia Soul because of its' high safety rating, affordability and well, because it's just so cute (although my husband doesn't like when it's called that).

Kenny helped us out, and he was new on the Broadway Kia staff. I have to say he did an exceptional job. He didn't feel like a salesperson at all, but a friend who was talking to us on a down-to-earth level, answering all of our questions, and making us feel comfortable. He's a really nice man, and we felt really comfortable and at ease working with him. I would recommend dealing with Kenny to anyone. You will never feel swindled or like just a number with him. He is really patient, kind and approachable.

The staff here was great and made purchasing a new car easy. They seem to really care about their customers. Will, another staff member that followed us home to get some things from us needed for paperwork, was also outstanding. He was really great and showed us all the neat tricks in the car, and helped us understand everything about it.

Thanks Broadway Kia for our (cute) new Kia Soul!

 
Trai K. | 2013-10-31

Due to this Dealership i will never look at buying another KIA again working with them has been awful the only positive thing about this dealership is their service department. From the beginning it has been nothing but trouble, I first started working with these guys in July I believe and that was with the service department and when i looked to upgrade to an automatic Soul it was a very off and on car deal the entire time, one day you have the car and the next day you  don't. i finally "got" the car and i gave them my white soul which i had bought in June of 2013 brand new and they gave me my automatic one and everything looks good... 30 days pass and i get a call "so... um were going to need you to bring the automatic soul back..."they couldn't get me approved for the difference like $4,000 so i drove to KIA and gave them back their car and they gave me back my manual one that now had no plates an expired registration and 2 late car payments so needless to say if you're looking to get harassed by a car dealership this is the place to do it...

 
Brian M. | 2013-10-17

I went in for my first service appointment last week and they were outstanding... simple oil change and I ask them to clean the car - not detail/showroom quality - but just cleaned up a bit.  When I got the car it was spotless!  I was so impressed! Rebecca C. was my service associate, she was very friendly, courteous and made sure I got my car back in time to get on to work.  Broadway Kia is an awesome dealership front and back, I'm happy to be their customer!

 
Lora L. | 2013-09-09

I purchased a pre-owned 2012 Kia Soul and I love it! Very happy with my purchase and my experience at Broadway Kia. Sale rep Nick David worked with me over a period of a couple of months as I had a number of specifications in what I needed in a vehicle for my cleaning service and was a tough sell. I'm hoping that this vehicle will last me for a very long time, but when I do need another vehicle I will be back. I definitely recommend that if you are looking for a Kia (or any of their use vehicles on the lot) that you work with Nick as he is patient and enjoyable to work with. Oh! And he stayed well over an hour after closing time to close the deal. That's some dedication.

 
Carmen L. | 2013-08-20

AWESOME AWESOME SERVICE! that is all i can say.

From the moment I first stepped in from the warm and friendly sales staff to know dealing with the service staff, all i can say is keep up the great customer service. I received the most professional, friendly and accurate service when i come into this facility. Aaron and Rebecca are the best service staff one can ask for. I drive all the way from Vancouver WA just to get my service from them. They unbelievably concerned and reliable on their service. I am always so happy to go , also the free car wash and chocolate is a nice touch for every service visit.

keep up the great work Broadway Kia!

 
Dan K. | 2013-03-17

I actually had a pretty good experience leasing a new car from April. I hadn't shopped for a new car in years, so I was pleasantly surprised how well it went. April knew the SUVs well and her approach was very low-pressure, answered all my questions directly and provided just facts.

 
Lisa W. | 2013-02-28

I had a great experience buying my car. April was our sales woman. She did a great job selling us our car. We had been looking for weeks and met every kind of car sales person under the sun. I liked that she is a woman and that she understood our needs with out being pushy or patronizing.

 
Lime A. | 2013-01-16

Very rude service department. I would not recommend broadway Kia at all.

 
Chris A. | 2012-06-04

Here is my experience at Broadway Kia.  

1.  Shop online, looking for a Kia.   Prompted for quick quote.   Choose Broadway Kia, input my information, click the prompt that gives me a choice between being contacted by phone or Email.  Click CONTACT ME VIA EMAIL.

2.  Next morning, I get a call at 8:45.  No information via Email, No information about car.

3.  Call and make an appointment with April to go with my kids to look at a car at Noon.  

4.  Get there, were told April was busy, but the new guy who just started working there will help me, and was told "he's the best guy here to help you,"  .   He doesn't know a Rio from a Forte in the new car lot.  Nice guy, though.   And he doesn't know how to access information at their dealership about their inventory, other than to get keys for test drives.

5.  Go across the street to look at used cars.  Ask for different prices on the cars there, told that we should drive them first, and then if we're interested, hear the price.   I say that makes no sense.  I was told that's the way they do it.  Drive one car for the hell of it, so we can get prices.  Go in dealership, I am asked for all the same information I already input the night before. (What is the purpose of filling all this out the night before if they don't have it?)  I am told they are a new place and their software really isn't up to par.  AND THEY ARE GOING TO DING MY CREDIT REPORT before I even know A THING.

6.  Ask for the manager, Jim, tell him how this is ridiculous.  He apologizes and asks me which car I want to buy today.  I tell him we only have 15 minutes left now after the waste of time so far, and he says we can get you in a car in 15 minutes!!!!!!   Right!   Manager says doing a credit check on me isn't going to impact me at all.  (Why are you getting a credit report when I don't even have a price on a car yet?)

7.  Walked out.  Monday morning now and the phone has rung twice, once leaving a message, and another asking me where I am with the car purchase.  NO EMAIL.  I told them my experience Saturday was miserable, and later that day we bought a car elsewhere, to which the response was, "well, OK... thanks.  Bye."

DRAW YOUR OWN CONCLUSIONS.  THIS WAS EVERYTHING THAT REPRESENTS WHY PEOPLE HATE THIS PROCESS.  One hour of nonsense that only indicated that they have no respect for my time or my best interest in buying a car that's right for me.  It was all about them.

THE AUTOMATED RESPONSE BELOW is an indication of just how ridiculous the service is.  They did not even mention one of the incidents I described.  It was an automated template simply designed to "show they care."  Serves only to show how this type of customer service is simply an insult to the intelligence of the average consumer.  Read it and see if you think Mr. Mike even READ my review.  Funny how the software they bought works to respond to this, but doesn't work when it should have been designed to respond to their customer's needs.

 
Lyle M. | 2011-10-18

I was a first time buyer in the market for a certified used Kia Soul. I reached out to a salesmen by the name of Jim Hamman via the Broadway Kia site. Jim has been selling cars for 12 years and has excellent customer service skills. As you can imagine since I was a first time buyer and on a limited income I was quite anxious. Jim notified me of what they had in stock and offered to show me all the different options. He was knowledgeable and ended up staying way after closing. Though he was persistent, I could tell that our satisfaction was a big concern. We ended up making an agreeable deal and I am very happy with my car. Even after the purchase he continued to be hospitable and even gave us his personal cell # and said if we had any questions or concerns to call him at anytime.

BUYER'S ADVICE:

Here are a few things that I learned during my first car shopping experience. These are universal tips and can be applied to any salesmen or dealership.

1. RESEARCH! Research, research, and research some more. Treat your automobile purchase like a GRE exam. Familiarize yourself with all the different versions, series, year makes, engine technologies, interior, options, etc. Know exactly what you want and why. Knowledge is power and no matter how great a talker you are the salesmen is better. Knowledge is the best negotiating strategy. Google everything!

2. Do not expect to negotiate based on the MSRP (suggested retail) or the Kelly Blue Book price, though those are important to know and a good ballpark. Popularity, availability, color, etc are also factors and can often drive up prices. The less rushed you are to purchase a car the more advantage you have. If the car you want is not in stock the salesmen will try to push something else on you. If it is something that you are willing to consider make he or she meet your price. Again, Google and compare!

3. Bring your smartphone so you can look things up on the spot. Or if you do not have a smartphone, ask the salesmen if you can use his computer to look things up. The calculator ap might come in handy as well when totaling taxes, DMV fees, monthly payments, insurance costs, gas costs, etc. Dealerships always prefer that you finance because they get a cut. If you are going to pay cash, don't say anything about it until you absolutely have to. Keep em' guessing.

4. Through out the negotiation write things down on a piece of paper. There are a lot of details and it is nearly impossible to remember them all. It is easier to weigh pros and cons or compare vehicles when they are side by side.

5. Go with your gut. Listen to your intuition. If something seems to good to be true, well then it probably is. I found buying a car to be like poker, genuine emotions are triggers. Try to keep your cards close. Take your time and get the deal that you want. Taking public transportation in the meanwhile is not so bad. =)