Jim Norton Toyota in Oklahoma City, OK


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Specialties

Jim Norton Toyota is a new Toyota dealership serving the Greater Oklahoma City Metro area.  We proudly serve customers from Edmond, Oklahoma City, Yukon, Piedmont, Mustang, El Reno, Tuttle, Blanchard, Newcastle, Moore, Norman, Midwest City, Del City, Shawnee, Enid, Woodward, Weatherford, and beyond.

We include a Lifetime Engine Warranty* on all New Toyota's sold on our lot.

Try our Express Maintenance, which has 2 lanes dedicated exclusively to serving customers in a hurry and needing to get their oil changed, tires rotated, etc.

History

Established in 2012.

After years of operation in the Oklahoma City area, Momentum Toyota (formerly Dub Richardson Toyota) was purchased by all new ownership.  Jim Norton Toyota of OKC  looks to bring to OKC the same quality sales and service environment enjoyed by our Tulsa customers at the original Jim Norton Toyota.

Jim Norton Toyota


Dealer Info:


Phone(s):(405) 721-1911
Address:8401 NW Expy, Oklahoma City, OK, 73162
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: Closed

Reviews on Jim Norton Toyota

 
Everett L. | 2015-04-19

My wife and I stopped in to look at Tundra's. We were quickly met on the lot by a friendly salesperson. The salesperson suggested we have a seat inside, so we parked and went inside. Maybe they want to cater to 20s-somethings, but I have no interest in listening to loud techno in a showroom. We were left by the salesperson (SP) three times to go check on the inventory that would match our desires. Each time the SP returned (we left after five minutes of the third absence), we were asked about if we really wanted feature X or why not feature Y? We wanted a double cab, standard bed length (6.5'), and 4x4. Unfortunately, it seemed that I had a better idea what trucks they had on the lot that might fit what we wanted than the SP did after two trips to go check. Furthermore, it seemed that the SP knew very little about the Tundra, period. If I go to a car dealership and the SP is sketchy about the details of their cars, then I'm convinced that they don't sell cars, they play buyers. Anyway, not wanting to rudely disappear, I walked over to the receptionist to tell her that we were working SP "Bob," but that we needed to leave for dinner. The receptionist was so engrossed in a game on her phone that she didn't notice me approach her desk, or hear me the first time I addressed her. I have a deep, booming voice that stands out, so I give her little excuse. After that, my wife and I got in our car, only to be flagged down by the SP and immediate manager as we were pulling out. He expressed some apologies and a desire to earn our business, but I honestly had no desire to continue with them. My complaints are: 1) The sales force should know their product and be able to speak to its strengths from a number of angles based on the expressed interest of the customer. 2) Management should either equip the sales force with technology (iPads) or print outs to know what inventory they have without leaving a customer multiple times in a waiting room. 3) The show room is not a club, so loud music, especially aimed at one demographic or age group is not going to endear the general public. 4) Leaving customers for more than a couple minutes, unless they've asked to have some time to discuss a potential purchase, is downright negligent behavior. 5) Apologizing, but not having a handle on answering if you have what I'm looking for, while telling me you want to earn my business, doesn't amount to jack squat. BTW, after dinner, we went to a dealership to the northeast of here, and we had driven one truck, and looked at two others that fit what we wanted (variations in colors and options), before the knowledgable SP (he clearly had an idea of what features to show off in the test drive) had invited us to come inside the showroom. Night and day difference. Jim Norton Toyota did NOT earn our business, but the other location did.

 
Steve B. | 2015-04-03

I was looking for a specific model of used vehicle that had select options.  I live in the Kansas City area but was able to find it a Jim Norton Toyota.  The price was right for what I was looking for and so it was worth the 5-hour drive to save some bucks.  The deal was negotiated over the phone and via text which was a good experience.  When we arrived at the dealership first thing on a Saturday morning the vehicle was ready.  We did the test drive and proceeded to the paperwork.  We were able to get through the whole process in about 3 hours so overall that was a good experience.  

After the purchase and returning home, we discovered that one accessory was not functional.  Certainly a mistake on my part to not check, but I was assuming that a purchase from a dealer would have identified any issues like this.  I did get a bit of run-around trying to get it resolved.  After contacting the management I was able to get a settlement with them and the item repaired.  I would imagine that this probably would have been the same response at almost any dealership so I don't fault them for that.  I am rating a bit low just due to the multiple requests it did take to complete the service after the sale.  

Overall, the price was good and the pre-sale internet experience was handled quite well.

 
Kimberly G. | 2014-10-17

***Update***

I went back in and, needless to say, I will NEVER go back. What a disappointment.  I had a great first impression and my last visit left me wishing that I hadn't ever entered the second time.

 
Sally T. | 2014-09-16

My adult son & I stopped by Saturday afternoon both
looking for new vehicles.  We won't be back. They couldn't find the keys. We were there 2 hours just to finally drive 2 vehicles!  The manager was very unprofessional also. Lost our sales!
I'm looking for a dealership like Nelson Nissan in Tulsa. They're awesome!

 
Jeff M. | 2014-07-03

They have terrible coffee. It doesn't affect this review in any way. I just thought about it right now is all.

My sibling needed a new vehicle. I needed to haggle with someone for something... anything, really. Car shopping is something I enjoy more than the average person. I don't even necessarily want the car. I just want to argue with people.

Jim Norton (JN) sales team may have caught me in a bad mood because I failed to get what I wanted at Bob Howard Toyota after haggling for hours. So I walked in to JN and said, "You offered to beat Bob Howard's price by $500. This is their price. Throw in 0% APR for 60 months, and let's get this done." Initially, the sales guy questioned when such a deal had been offered. Two different sales people were trying to vie for our attention, and one had promised to beat Bob Howard's offer, while the other states he didn't know about such a deal. I told them I wasn't willing to play the usual back-and-forth so they came back with the requested price. They also included the requested 0% APR for 60 months. Done and done.

Oh, but the car wasn't there. It was going to have to be delivered from Houston, which is apparently where JN is based out of. Okay. That works. A few days later, I get a phone call that the car had arrived. Apparently, it was delivered to the JN in Tulsa, and someone then drove it to Oklahoma City. I told them I didn't want it because it wasn't what was agreed upon. They tried arguing that it was, but putting 200 miles on a car and then trying to sell it to me as new doesn't work. We were ready to walk away at that point. They called me back shortly saying they were going to have another car delivered to Oklahoma City. We said okay, but it ended up taking a couple weeks before the second car arrived.

Something we had hoped to finish in a couple of days turned into more than three weeks before all was said and done. But as I was recently reminded by someone, we did in fact get a good deal... My brother got a new Toyota. I got to haggle. JN got money from us.  So we're all happy I guess... The finance office sucks though. I would probably give Jim Norton another shot. Maybe.

Edit (July 7, 2014): My "terrible coffee" comment apparently struck a nerve with some people who proceeded to lambaste me, and now I feel weirdly obligated to explain myself. It really was meant as a joke (with a hint of truth) that didn't affect the rating in any way. It's not like I was sitting here thinking, "Man that terrible coffee requires that I lower the rating." It was just an observation. The coffee was questionable. Also questionable is how I get chewed out online by some random guy the same day that two other randoms put up great reviews including one who thought the coffee was good (no it's not!). The reason JN didn't get a [*][*][*][*] or [*][*][*][*][*] is because of how long the whole process took (which turned into a real inconvenience for us), and because the car purchase experience (and associated customer service) took a noticeable dive as soon as the sale was completed. And now I'm going on a rant having to defend my right to make a joke that the coffee was bad. I hope you're happy, terrible coffee defenders.

 
Shannon E. | 2013-09-13

Jim Norton Toyota has been awesome! We recently purchased a brand new Camry Hybrid from them, and besides basking in the high MPG rating, we've been driving around the country knocking states off our to-do list... since then we've been back to get our car serviced at the service station several times. Each time it's been quick and well done, plus they get all the random bits of leftover road trip snacks out of the carpet.

Seriously, no complaints. And if you're planning on getting a new car, ask for Barry, he's the best!

 
Lee E. | 2013-04-29

I will never go back to Jim Norton Toyota's service department. The service advisor Isaac Koehn is the poster child for bad customer service. After an unbelievably terrible experience, he told me and I quote" I KNEW I WAS GONNA HAVE THESE ISSUES WITH YOUR KIND" I asked to speak to a supervisor but no one would come talk to me. Bottom line, if you are a minority of any kind especially GLBT and don't want to be refer to as "your kind" do not go to Jim Norton Toyota.

 

Jim Norton Toyota in other cities (Oklahoma)


Tulsa, OK