Bob Howard Chevrolet in Oklahoma City, OK

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Welcome to Bob Howard Chevrolet, in Oklahoma City, Oklahoma - Serving surrounding cities and beyond
Find New Roads with Chevy. Everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof. We are dedicated to providing you with an ownership experience worth raving to your friends about. Of course, it's one thing to brag about everything we have to offer but it's something completely different to actually show you ourselves. That's why we invite you to see us in person!

Bob Howard Chevrolet

Dealer Info:

Phone(s):(405) 748-7700
Address:13130 North Broadway Ext., Oklahoma City, OK, 73114
  • Monday: 8:30 am - 9:00 pm
  • Tuesday: 8:30 am - 9:00 pm
  • Wednesday: 8:30 am - 9:00 pm
  • Thursday: 8:30 am - 9:00 pm
  • Friday: 8:30 am - 9:00 pm
  • Saturday: 8:30 am - 9:00 pm
  • Sunday: Closed

Reviews on Bob Howard Chevrolet

Luke N. | 2015-01-15

I bought my first new car here almost a year ago (Chevrolet Sonic RS) so this review is just a bit late. The sales process was great for me...I ended up getting $4,500 off the price combining incentives and some more negotiating (it was also a '13 model that was still on the lot at the beginning of '14). Everything was then great for a while till I noticed an issue where I had moisture issues in the carpeting a few months later. To make a long story short, my car made 7 trips and spent a total of 40 days in the repair shop in a two month period trying to get the moisture to go away. I didn't pay for these services (warranty covered), and I was given a loaner vehicle every time. However, I found that having this amount of issues shortly after buying a brand new car was extremely frustrating. In an effort to resolve our relationship, the service manager agreed to install some accessories for free. So when it was all done, I ended up with the Borla exhaust upgrade at no cost.

- Respectful sales team
- Finance negotiated a rate that was within my comfort range despite a rough credit history
- Customer service is great; especially Bill Waugh in the service department

- There seems to be a disconnect between the service writers and the actual techs...this is ultimately what caused my multiple trips.

Despite my service related issues, I would by another car here and will continue to service my car here since the dealership did end up taking care of their issues with me.

Art R. | 2014-09-14

I called and made an appt for the 15,000 mile service and the recall on the seat belts for my 2014 Traverse. I was told by "JD", when I called to make the appt., that the main service would be an oil change and tire rotation and it would be no problem to get the recall on the seat belt done at the same time.  "JD" assured me that it could be done in the morning if I took it in by 8:00 a.m. and that my Traverse would be available by noon.  I informed him that I would also need  to utilize the courtesy shuttle.  I let him know that my office was only 5 minutes away from the the Service Center and I would need to be at the office before 9:00 a.m. I added that I also needed to be picked up no later than 12:30 p.m. to pick up the car. He again indicated that this would not be a problem.  

I took the car in the morning of the appointment, September 11, by 7:45 a.m.  I was met by "Henry" the Service Advisor.  He took the information of what I needed to have done and I informed him that I had also requested the use of the courtesy shuttle ride to my office.  He informed me that the shuttle had left "as scheduled" at 7:30 and that he could not tell me when it would be back or when it would leave on it's next run so he could not guarantee that I could be at my office by 9:00.  When I told him I was not informed that there was a "scheduled" time that I needed to "catch" the shuttle.  He implied that this was not his problem.  I then added that I was wanting to be picked up at 12:15 or 12:30. He then informed me that that was not the way it worked.  "They" would contact me when the car was done and would pick me up when the shuttle would be able to.  He then added that "By the way, there is no way your car will be done at 12:00 p.m., because it was going to take all day."  I told him that JD had informed me that it could be done by noon.  Henry's response was "I don't know who JD is but you can't get your car finished by noon."  When I asked him if there were any other options possible.  He said, "You could call Enterprise and see if they have a car available."

Henry did not give me any other options or choices. He did not seem to care what my situation was or that there was anything that anyone could do.  I left the service center feeling his opinion was that this situation was totally my problem and that I was somewhat of a nuisance in making inappropriate demands on him and the service center.

I returned to my office, called Teri Mars in Customer Service  and complained of the poor service. I was able to resolve the problem that day although the solution was impossible to do when I brought the car in that morning because of the situation with the shuttle service and the Service Advisor's attitude.  The solution was simple,  I agreed to postpone the recall until another scheduled service, and that they would provide me transportation to and from my office so I could get the car done that day.  Ms. Mars assured me that the shuttle service is suppose to be more flexible than what I was told and she would look into that problem.  
Although I am very thankful to Ms. Marrs and Brian Blackwell, the Service Manager, for helping me get the tires rotated and the oil changed,  I was extremely disappointed with the Service Advisor and the way I was treated.  I informed Ms. Mars and Brian Blackwell that I was even more concerned that they would treat my wife this way, who usually takes the car in for service.

Glk D. | 2013-11-02

Diagnosis for the issue on my truck was incorrect.  Your recommendation was to replace my motor ($6500.00).  Another GM certified mechanic fixed issue for under $500.00...Really????  Pretty big miss and hard for me to trust Bob Howard Service.

Taylor C. | 2013-08-27

If I could give this place 0 stars I would. I have NEVER had such a horrible experience at a car dealership in my life. I brought my car there for an oil change and tire rotation in July. I've had my car since August of last year and I bought it brand new off the lot. It has never been serviced until i took it to Bob Howard for an oil change and tire rotation. A couple days after i got my car back, i noticed my back left tire was losing air. Also, when they did the tire rotation, they didn't reset my TPSM so the computer was actually telling me that it was my front right tire that was low. But anyway I take the car back a couple weeks later to have all of that looked at and they tell me the tire can't be patched it needs to be replaced because there was a nail that was too close to the edge. After they quoted me a crazy high price for a tire, I declined that service and said i would just pick my car up and take it elsewhere. I went in early before work to pick it up and they couldn't find any record of my car being there. Mark the service advisor even denied ever helping me with my car even though he was the one that called to give me updates while my car was being serviced. So after about 30 minutes of waiting for them to figure out what happened to my car they decided to give me a loaner for the day until they could figure it all out. I went back to pick up my car that day. The next morning i took it straight to Discount Tire. After about an hour of it being there they called me to tell me that the tire that is giving me issues is a completely different tire then the rest of my tires. Its actually a WALMART brand tire and the only reason they needed to replace it was because of run flat damage to the tire. None of my other tires even have run flats. So my brand new car that had NEVER been touched by anyone but Bob Howard all of a sudden had a Walmart tire on it that was giving me issues. Also, this Walmart tire had about 2000 more miles of wear then any of my other 3 tires. I told the Service Manager Bryan Blackwell what happened and after talking to the dealership i bought the car from and Discount Tire he concluded that I am basically shit out of luck and I can't prove that it was his dealership that put on the Walmart tire. The dealership i bought it from even confirmed that when i bought the car it had 4 NEW tires, not 3 new tires and a used Walmart tire. Even though Bob Howard has been the only car place EVER to touch my car, they still deny that any of their guys messed up and put a used tire on my car when they were doing my oil change. Im not trying to get a bunch of free service or whatever, I just want them to acknowledge their mistake but yet the service manager told me I'm out of luck and just going to have to buy a new tire. Yeah buy a new tire to replace the old Walmart tire on that was on my new car. That makes sense. PLEASE do yourself a favor and go ANYWHERE but here, I can't begin to tell you how they absolutely DO NOT care about their customers!!! Their sales team might be awesome but their service department is terrible.

Jan S. | 2010-07-06

This is my place of choice for maintenance  for my Chevy. Being a female a lot of auto service shops will try to up-sell you on "maintenance" that you may or may not need (hey, your blinker fluid is low... lol). The customer service is great (thanks Kevin) and they get you in and out when they say they will. I have to drive about 25  minutes to get to Bob Howard, and yes there is Chevy service center in Midwest City, but Bob Howard will get my money any day.  Give them a try, I hope that you receive the same level of service that I have each time I need my car worked on.