The Body Shop of Kings Auto Mall in Loveland, OH


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History

Established in 2000.


Dealer Info:


Phone(s):(513) 683-9777
Address:4504 Kings Water Dr, Loveland, OH, 45140
  • Monday: 8:00 am - 5:00 pm
  • Tuesday: 8:00 am - 5:00 pm
  • Wednesday: 8:00 am - 5:00 pm
  • Thursday: 8:00 am - 5:00 pm
  • Friday: 8:00 am - 5:00 pm
  • Saturday: Closed
  • Sunday: Closed

Reviews on The Body Shop of Kings Auto Mall

 
Rebekah M. | 2014-09-17

Worst customer experience i have EVER received. The car took way longer than expected and they kept informing me of a new ready date...however when they missed that date they never called to inform me. I had to continue to follow up ad ask is it ready yet? The finally they tell me it will be ready tomorrowand it will be cleaned and ready for you. Nope that didnt happen, I went to pick up my car and it was dusty and dirty. So i had to stand and wait for them to take it back and clean it out. They also did not want to come and pick me up from my work which is less than 10 miles from their shop so that i could get my car. They made me feel like it is my fault that i couldnt get there and that i should have a rental car. Guess what? I didnt! I had to escalate to the General Manager just to get ride to pick up my car. I spent abtou$1800 to get my car and i would have preferred to go ANYWHERE else. they never apologized or took any responisbility for their actions and they most certainly did not try to take care of me.

 
Amanda C. | 2014-05-21

What can I say? Our Toyota Highlander had body damage, and the Body Shop fixed it very nicely, on time and for a reasonable price.

I'm not dying to go back, of course. Who really wants to visit a body shop? But if the need strikes again (enjoy the pun?), we will take the vehicle here.