Toyota West in Columbus, OH

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Toyota West invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our True Price.  By regularly comparing our prices with the local market, True Price eliminates the time consuming negotiation process and delivers you an exceptional deal.

Toyota West

Dealer Info:

Phone(s):(800) 454-5216
Address:1500 Automall Drive, Columbus, OH, 43228
  • Monday: 9:00 am - 9:00 pm
  • Tuesday: 9:00 am - 9:00 pm
  • Wednesday: 9:00 am - 9:00 pm
  • Thursday: 9:00 am - 9:00 pm
  • Friday: 9:00 am - 9:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Toyota West

Bee S. | 2015-03-23

My Toyota Camry 07 has an "extended warranty" issued for excessive oil consumption. I received an notification letter in the mail to take my car to an dealership to get the "oil consumption test" done. First by buying an oil change and driving for 1200 miles and than bringing it back. The service advisor notified me of an tiny valve gasket leak after the oil changed was finished. And I declined to get it repaired at Toyota bc the price was over an $150 and the part at Auto zone cost $15! No problem with running the test. No precautions or anything.

Fast forward 2 weeks later. My car takes 5quarts of oil. After driving 1200 miles but I did a check half way point and notice oil burning excessively. On my dip stick by the end of 1200 miles I had less than a quart of oil my dip stick showed oil under the second dot on my oil dip stick. Mind you a normal working engine can run about 3000-4000 miles and only burn 1 quart of oil. So we have a problem and Toyota knows this is a known issue with this car.

I bring it in and they run their test check took them super long to get back to me. Give me issues bc I didn't make an appointment. But I wasn't told I needed to make an appointment just to bring it back to check the dip stick. After taking me out to have a private talk about my car having an valve gasket leak est cost $150 and now an engine cover leak est. cost $850. $1000 in repairs when both parts cost less than $50 at auto zone. How ironic that I never see oil drippings underneath my car. They told me I had 1.5 quarts in the car after driving only 2 weeks. And in order to do an valid "oil consumption test" I have to get these things repaired before they would do the test. I raised a question saying why would you do the test if you knew I had to replace the leaks in the first place? I never had an engine cover leak in the first place so where would that come from? Why send me out with false hope knowing your going to make excuses not to replace the engine? Toyota put an lot of bad products out since 2007-2011 that has the same problem as mines "excessive oil consumption." All they could tell me to do was call back in tomorrow and ask Casey why he set me out on the test knowing I had oil seeping out of the gasket. If you put things in perspective how can an tiny leak and oil seeping cause 4 quarts to seep out in two weeks? I was beyond myself at this point with the service department.

I plan to escalate the issue with the corporation. My family has been brand loyal since we came to America in 1981! My whole country is brand loyal in Cambodia. I am very disappointed in my purchase after only driving 161,000 miles I am having this problem with the oil. It's not oil leaking it's the Pistons causing this oil to burn. I paid my car off hoping it to last as the previous products of Toyota. This is what lead me to buy this brand in the first place. From witnessing older Camry's lasting 200,00-300,00 miles.

Brittany L. | 2015-03-06

What an absolutely terrible experience with this joke of a dealership. THere are about 45 employees on a given day yet it takes about 4 hours for a freaking oil change.  I will absolutely never go here again or ever recommend this place. Terrible terrible terrible customer service.

K L. | 2014-12-29

I would give it zero stars if I could. I went there for a new car and they were too eager to sell it to me right that second without me doing any further research. Of course I didn't and made my research... Just to find out that it was $2000 cheaper literally in all the other toyota dealerships. They are dishonest. Be aware.

Bonnie A. | 2014-10-07

There is currently much construction going on here for their new showroom,  so call ahead if there's something you want to see--they will clean it up & bring it to the front lot for you. Breandan was ready to help us without being pushy.  Since Toyotas hold their value so well, they aren't eager to come far from the sticker price, but overall it was a good experience, and I would recommend buying from them.  I bought a Tecoma pickup, got an 8 yr full warranty (paid xtra),  Ask for Breandan, he was great and took plenty of time to show us how all the gadgets work.

Troy S. | 2013-02-22

The service department gets 4 stars as they are friendly and great.  I called last Monday for recall and the one guy told me that he could get me in.  Cole & KC were very friendly and mentioned that my headlight was out when I pulled in.  He also told me their price knowing that I probably would rather do it myself or try somewhere else.    They even called to update me on the car and did a check-up on the vehicle for free along with the recall.  Great Service!

-I bought my Prius here as well, which I think i got a decent deal until I was stupid and bought the warranty.  Don't fall for the warranty since I could find one online for $500 cheaper.  But I liked the service and all of my interactions with employees have been positive.  Professional atmosphere with a nice place to sit and wait while the car is being worked on.

Seth D. | 2012-03-27

Bought my 2009 Carolla here last summer. Bought just about every type of coverage on it. My brakes have been making a rubbing noise in the front for a while so I made an appointment to have them looked at and they wanted to charge me for it! I could take it to lots of brake shops that I haven't given thousands of dollars of my money, and they would look at it for free. But I guess once Toyota West gets your money, they stop caring.I get that pads and rotors wearing out aren't covered under warranties, but this issue is not that. I've also been losing a couple quarts of oil between changes and they don't seem to care or act like they can do anything. Guess I should have known better.

Karen W. | 2011-06-05

The hubby and I went here a few weeks ago looking for a pre-owned Trailblazer. We figured that we would stop in to see what they had on their lot. We parked up towards the front of the building and walked over to the Used Car section of their lot. We were almost to the SUVs when a salesman came out to greet us. I wont mention his name, but instead of telling us his first name, he gave us his 'nickname'.  We told him what we were looking for and he didnt know off hand what they had in their inventory. Again, we wanted a Trailblazer. He brought around an Envoy. Nope. He tried to get us to buy a Ford Explorer. Nope. Every time we asked a question, it was quite clear that he didnt have all of his homework done plus he didnt sound confident enough to sell a car. When we saw the price of the Envoy, we advised him it was not within our price range. He asked, we told him, then he's like, "oh we can work with that price." It was $2k off of the price. Um, whatever.  You can tell that he was overwhelmed with our questions about the vehicles when he took us inside to refer to their dealership website. Yeah, we can look at a website at home too. Its just you trying to get us to buy a car there.  Lets just say that we walked out of there and bought our Trailblazer elsewhere.

P.S. this wasnt the first time we've been to this Toyota dealership. We were here last summer with my Mom to find her a new car (somewhat compact car, similar to a Honda Civic). Yeah, the other salesman was a little pushy and wanted us to buy right then and there. Lets just say that she ended up buying from another Honda dealer here in town.

Valerie B. | 2011-02-02

I recently went to Toyota West to look for a pre-owned Toyota Matrix.  The salesmen that I encountered were cocky, indifferent and condescending.

Once they realized that they didn't have a Matrix on the lot, they started spouting off about why I should just get a Pontiac Vibe instead because it's the same car and it's $3000 cheaper.

When I explained that I stick with Toyota because of loyalty, great past experiences with Toyotas and resale value, I got the snide comment, "Resale value doesn't matter if you get it for $3000 cheaper."

Well...the price or resale for ANY car doesn't matter if I choose to take my business elsewhere and tell anyone and everyone I know to not do business with you and head over to Toyota Direct or Germain.

Good luck with your bad Vibes.


Toyota West in other cities (Ohio)

Galloway, OH