Mercedes-Benz of Easton in Columbus, OH


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Specialties

For fair and accurate reviews of our business please visit us on DealerRater.com.

Germain Mercedes-Benz of Easton, the largest Mercedes-Benz dealership in Ohio, sells more than any other Central Ohio MB dealer. We are committed to delivering an outstanding dealership experience and exceptional service from the moment you enter our Showroom.

History

Established in 1947.

The original Germain Motor Company dealership was established in 1947 by Warren Germain. As the years have passed, Germain Motor Company continued to grow under the leadership of Bob Germain, Sr. who passed away in June 2008. In 1995, Steve Germain was named President and CEO. Today, Germain Motor Company is comprised of four dealerships in Central Ohio, three dealerships in Naples, Florida and one in Sarasota, Florida and four new dealerships in Ann Arbor, Michigan; providing Toyota/Scion, Mercedes-Benz/smart/Sprinter, Acura, Honda, BMW, Audi, Porsche, VW and Cadillac.

Mercedes-Benz of Easton


Dealer Info:


Phone(s):(614) 291-2007
Address:4300 Morse Crossing, Columbus, OH, 43219
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Mercedes-Benz of Easton

 
Pete B. | 2015-03-05

Worst car dealership experience. Went with a friend for a drop off for service to a tire pressure sensor. First service tech, Mike, scheduled it for an all day $150 diagnostic test and told us it could be ~$700 for repair. Offered a loner car. Arrived and was told Mike was not in today. John, our tech today, took over though he had no notes on the problem. Told him what was wrong and he reset the sensor for free and in 10 minutes.
Was Mike trying to initially rip us off?
Did John actually fix the problem?
Why were there no notes?
Answers to these questions will be known in time, I suppose.

On top of this, I had to brew my own coffee while an associate walks by and says, "It's go time!" No, it's coffee time, but thanks for your help and thanks for making us come into a worthless appointment for a problem that could have been fixed days ago for no charge.

Luxury car, rust bucket service. It's never go there again time.

 
Alvin H. | 2014-11-15

Brought my car for service twice, never had a problem. Can ask for a loner for longer service.

 
Gina M. | 2014-09-17

For a high end dealership, I think that they could do a better job taking care of their customers. I took my car in for scheduled maintenence and I said I would wait there for my car to be finished. That was before I knew it was going to take 5 hours... So I waited from 8AM to 1PM and then the service manager came to tell me my car was done and they were driving it back from the car wash. I headed downstairs and watched for my car to show up. I continued to do this for 30 minutes before I asked again how long it would be. I was told that they had brought over the wrong one and they were bringing my car over "right away". Another 30 minutes later, the guy is calling everyone in the service center looking for my car as if it had casually gotten lost.  I ended up finally getting my car back and getting out of there around 2:30, but needless to say, it wasn't the most seamless process.

 
Aladin G. | 2014-08-22

I cannot express the magnitude of my satisfaction with the Germain Mercedes of Easton team. Just over two years ago, I told my family and friends that I would never buy another  Benz after my 2006 CLS (which I bought in NY). But after having it serviced at your location starting in 2007, I came to know your crew and their standards for excellence.

Eventually, I got married and tried to lease an X3 for my wife from Kelly Motors (where I had purchased two cars in the past). I was deeply disappointed with their lack of customer focus and went across street and met Chris Anders. Less than an hour later, I signed a lease agreement for a brand new 2012 GLK. I was comfortable with the decision because I knew Chris had a formidable service team supporting him at Mercedes Benz of Easton like Raquel Hinkel (sp?). Less than three months later, I traded in my CLS for a 2013 C300 4Matic with Chris because of his exceptional professionalism.

I have always had my expectations exceeded at Germain Mercedes. The service at your center is the best I've ever experienced anywhere in the US.

It was ironic that I ended up buying my wife's leased vehicle yesterday due to the fact I only had about 30 minutes to complete the transaction in person.  Not only did Chris and Ian ensure this timeframe was met, Chris even delivered my wife's car to our home while I was tending to client meetings.

While I may have had some negative experiences in the past with Benz products (my CLS was in the shop, a lot), I am extremely comforted by the fact that I will never be at a loss for support or satisfaction from our local Mercedes Benz dealer.

Sincerely,
Aladin Gohar

PS: We still have the stuffed animal that Chris gave us when we leased the GLK. It had a pink shirt. This was foretelling because it was well before we knew we were going to have a daughter. It is fitting that we ended up buying the very same vehicle in which we drove Lilia home from the hospital.

 
Jessica H. | 2014-05-07

I have never had a worse experience at an auto shop.  I was severely disappointed by the poor service and unprofessional attitudes I received.  There were a number of problems with my visit, but for brevity's sake I will focus on the most egregious.  The service rep, Eddie Powell, told me that I could combine coupons over the phone.  I said, if that was the case, then I would go ahead and authorize a brake oil change on top of the services they had already done, which I would not have authorized without the coupon.  When I went to pay, however, Eddie hadn't taken off any discounts.  The cashier had to call him back to the desk to fix it.  I reminded him that he told me that I could take off both coupons.  He turned around and told the cashier to only take off one coupon, probably hoping I wouldn't catch it. Then he walked away.  When I pointed out the mistake to the cashier, she had to call him back again.  He said he had misunderstood me, even though I had made it clear on the phone.  He didn't apologize, and they kept ringing up the bill like nothing had happened.  I was shocked, so I asked to speak to a manager.  They had me wait a while for the manager, and then Eddie came back to tell me that he had checked with the manager and that I couldn't use two coupons.  I didn't want to talk to Eddie, I wanted the manager!  Evidently they didn't think I was important enough to speak to the manager.  When I finally saw the manager, he was completely unsympathetic that his employee had promised me one thing and then took it back when I went to pay.  He treated me like I was a child, repeating that I couldn't use two coupons.  I told him that I understood and respected his policy, but it was completely unprofessional for his employee to promise me one thing and then change it when I went to pay.  He didn't apologize either.  Even without this incident, going to Mercedes-Benz of Easton would have been a bad experience based on how unprofessional Eddie was.  Basic things like spelling my name, issuing the correct invoice, or providing half an attempt at explaining the services.  Maybe other reps are good at their jobs.  Kristi, the cashier, and the courtesy car drivers were nice and other reps seemed much more professional with their customers than Eddie was with me.  I will never go back to Mercedes-Benz of Easton.

 
Lynn M. | 2013-10-26

Everyone I have dealt with at Mercedes-Benz of Easton has been wonderful! Our salesman was very knowledgable, fun to work with, and never made us feel presured. Our service advisor, Raquel is great. I just got new tires and they were cheaper than they would have been at our usual tire store! If you book your service appointments in advance, you get a free loaner, which is so convenient. Also, free car washes! I would highly recommend this dealer!

 
Carmen F. | 2013-04-04

I adore the team at MB Easton.  Andy the service adviser is fantastic and  understands that I live on a budget.  Also the free car washes are terrific.  I watch TV, have a coffee and relax....before you know it, they are done.

 
David A. | 2013-02-02

This review is primarily for the Smart center side of MB at Easton, but a lot of it applies to both sides.

This dealership provided for an amazing first-time car purchasing experience. I visited there twice for several hours in order to buy a new 2013 Pure Coupe Smart car, and the process was extremely smooth. The first thing I noticed is that almost immediately after inquiring into the vehicle, Shawn introduced himself and Eric as the people who would be walking me through the process. A few business hours later, and I had a giant personalized email answering many of my questions including specific examples on lease/financing costs, warranty plan costs, and spec sheets for a few vehicles in question - he even highlighted plans most appropriate to me based on what I had initially told him. On the actual visit, I was able to look around the cars and talk to Eric regarding a number of my concerns with the vehicle; the sales people definitely know the cars inside and out. Of course a salesman has very little negative to say about the car, but he also was very truthful and all of his claims could be verified easily by real-world owners on the Smart car forums (not to mention they were verified by actually driving the vehicle itself!). I was able to test drive the car with little hassle. Eric kept in touch with me throughout the process and was extremely quick to answer any questions that popped up through phone or email. When actually leasing the car, Shawn was able to work with my very short history of credit. As a 24 year old first time car owner, he spent probably a good hour finding solutions that would work for both me and the leasing team - I was still able to drive the car off the lot same day with a larger down payment. As far as pricing goes, the lease special offered on the Smart was incredible - in a 200 mile radius, I couldn't find a better deal as the lot cars had more features than other similarly-priced Smarts at other dealers. Despite being at a really "high class" dealership, I was treated just the same as people buying their extremely high luxury Mercedes vehicles. After leasing Eric spent a lot of time going over the various service aspects of the dealership, giving me a tour and introducing me to people who are in charge at that side of the business. He also spent a substantial amount of time going over everything in and out of the car, even though he did so for the test drive a few days earlier. During the signing process, Shawn did a solid job explaining the basics of the contracts and answering questions more specific to the fine print. All in all, my time here is definitely ranked among the best of customer service I have ever received, and I definitely would want to buy from here in the future. They're fun and pleasant people, and they definitely will go beyond most people to take care of your concerns.

Oh, and the Eric is actively involved in the Smart Car of America forum community. I thought that it is a nice little touch, and it definitely helps in his ability to address concerns and provide verifiable real-world examples of why this car is so great to own.

 
Jessica L. | 2011-12-14

a near-complete lack of communication from its sales department even AFTER a purchase.....these guys completely dropped the ball.  we bought a brand new car and 2 weeks later, was told that they were unable to secure the vehicle from the other dealership.  we had to call them multiple times to get any sort of information from them.  if you want to be treated like they care about you, look elsewhere.