Jack Maxton Chevrolet in Columbus, OH


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Specialties

Jack Maxton Chevrolet is an automobile dealership that offers new and pre-owned vehicles from Chevrolet. Jack Maxton Chevrolet operates a service department that offers a variety of car maintenance and repair programs, including oil replacements, tire pressure setting, chassis inspections and tire rotations, brakes adjustments and cleaning, fuel filter replacements and coolant conditioning. The dealership also provides a range of parts and accessories. It offers pre-owned vehicles from various makes, such as Acura, BMW, Audi, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Nissan and Pontiac. The dealership offers special discounts and incentives for new and pre-owned vehicles. Jack Maxton Chevrolet is located in Columbus, Ohio.

History

Established in 1923.

Same friendly people, year after year, caring about your needs
Keeping the promise, We're always there - Maxton Chevrolet has been in business since 1926
Free car wash for as long as you own your vehicle (on every vehicle purchased from us)
Full Parts, Accessories and Service Departments available to you (including Saturday hours from 8AM-4PM)
Separate Quick Service Facility offers easy maintenance with no appointment - when YOU have time in your schedule

Jack Maxton Chevrolet


Dealer Info:


Phone(s):(614) 808-4953
Address:700 E Dublin Granville Rd, Columbus, OH, 43229
  • Monday: 7:00 am - 8:00 pm
  • Tuesday: 7:00 am - 8:00 pm
  • Wednesday: 7:00 am - 8:00 pm
  • Thursday: 7:00 am - 8:00 pm
  • Friday: 7:00 am - 7:00 pm
  • Saturday: 8:00 am - 6:00 pm
  • Sunday: 12:00 pm - 4:00 pm

Reviews on Jack Maxton Chevrolet

 
Laura V. | 2015-04-24

Quick service is not so quick! I have purchased 2 vehicles from Jack Maxton and have always taken them to the quick service for oil changes, tire rotations and other small things because it was quick, easy, and convenient. The last few years, the quick service has become more and more disappointing as there always seems to be at least an hour wait, which is not quick!

I've tried twice in the past week (weekdays at different times) to get an oil change and each time it was at least an hour wait. That is not quick service. Because I desperately needed an oil change and had already driven out of my way twice I ended up waiting. The TV in the waiting room was so loud I left with a massive headache and watched at least 3 other people attempt to get an oil change only to be told it was over an hour wait and leave.

Please add more bays, or allow us to make appointments for things like oil changes. I want to continue coming to Jack Maxton for the quality work, but can't afford to wait hours for an oil change!

 
Andrew S. | 2015-04-18

I scheduled online for an appointment to have an oil change and tire rotation.  A few minutes later I received an email advising to call to confirm the appointment.  This seems to defeat the purpose of the convenience of scheduling online, but ok.  I called and was advised that there is no need for an appointment but there is a 'quick' lane that handles these kinds of needs.  I arrived around the same time that I had made my appointment for and went to the alleged 'quick' lane.  Ok, this place hasn't been updated in at least 20 years and was filled with cigarette smoke.  Think of a truck stop from 20 years ago and that's what this is like.  There were maybe 10 seats and all were taken.  The employee wearing his knit hat and tshirt (it was 70 degrees out) asked if I had been there before.  No, I replied to which he let out a loud sigh and shook his head before asking me to write down my information a scrap piece of paper.    He then told me it would be an hour before they could get to my car.  Not so 'quick'.  Maxton and Chevy need to catch up with the 2000's....making appointments via the web and a decent place to sit to have your car worked on.  I won't be back and won't be buying any Chevrolet product.  The vehicle I took in is a fleet car through my employer.  My experience with Chevy (there have been other issues before this) has been so different than than that of my father and grandfather who were loyal to the brand.  Remember the slogan ' not your father's Oldsmobile';  yeah, that applies to Chevy but the opposite of the intent of the Oldsmobile slogan.  Poor customer service for a substandard product.

 
Katheryn K. | 2015-03-28

I purchased my brand new 2015 Traverse and it stalled 5 days after purchase, GM Customer service advised me to bring the vehicle for a second opinion to the closest dealership (Jack Maxton).  The first time they "looked" at the vehicle on 1/27/15, it took all of 2 minutes to plug the vehicle into the "diagnostic machine", to tell the technician that nothing is wrong with my vehicle and send me away....what happened to human labor and getting your hands dirty, oh wait and actually looking at the vehicle.  When I expressed to GM that I was dissatisfied and concerned about the safety of the vehicle, as OnStar told me based on the generated code that the vehicle could stall again at any time, GM eventually made arrangements for their district service manager Brad Bryce to "look at the vehicle".  On 3/9/15 when I arrived to meet Brad, he was wearing a pea coat , bow tie and tan slacks...highly inappropriate attire to wear to "look" at a vehicle.  Brad introduced himself, opened the hood to my car, checked the oil dip stick, and insulted my intelligence by saying "everything looks fine under here".  I may be blonde but not stupid, I responded with "that's interesting since you are looking at a 90% plastic body kit that is covering the engine".  After a short ride along, Brad reported that he did think there was anything wrong and he refused to actually look at the vehicle and said his job was only to provide me with peace of mind that the vehicle was fine.  After wasting my time and arguing with him for an hour and a half, oh and him unprofessionally referring to me as crazy, he had Joel a technician hook up a computer to the car, where they actually discovered a new  code that the vehicle generated (not so crazy now, huh).  Once again the trained GM technician could not find a problem associated with the code generated, which is piling up to be significant incompetence.  When Joel was finished, Brad asked that he be able to email me a copy of the work order because Joel was late in picking up his daughter and he would get it to me by tomorrow.  As a compassionate human being, I agreed, which was a huge mistake on my part.  Three weeks later, I still had not received the report after being assure by Jacqueline an Executive Assistant from GM, that I would receive it.  On 3/25/15 Jacqueline informed me that if I wanted the report I would have to go to Jack Maxton and pick it up, I told her my concern in the amount of time that it had taken to receive the report was that information was being fabricated and or withheld from me.  I then called Tim the service manager of Jack Maxton and left a message regarding my report and trouble receiving it, a few hours passed and I decided to visit the dealership.  My fiancé waited in the car, when Tim came to greet me by saying "You have received all the documents that we will be providing for you and if you want any further information you will need to get a lawyer and a court subpoena."  I replied that I was confused, because Jacqueline had indicated that I needed to come pick up the report.  As I attempted to call Jacqueline to clear up the confusion, apparently Tim called the police.  When the police arrived they created such a disturbance and startled a customer with flashing lights causing the other customer to back into the Worthington Police Dept. SUV.  The call to the police was entirely unwarranted as the police agreed that I was not causing any disturbance.  I am appalled that any customer would be treated in such a manor and that the service center would abuse the use of authority, waste my tax dollars, and cause an unnecessary accident.  Tim indicated that I was not welcome back and that if I wanted any information I needed to contact the dealership in which I purchased the vehicle, god forbid your service center assist GM customers that didn't buy the vehicle from you even when it was at the request of GM Corporate.  I called the sales manager from the chevy dealership I purchased the vehicle at to express my explicit concern, he indicated that it was illegal for the work order to be withheld from me and that based on the blue form I signed when I agreed to have the vehicle looked at, I should have left with the service report the same day.  He personally contacted Tim, the Jack Maxton Chevrolet Service Manager and left a message in that regard.  Twenty minutes later I miraculously received a copy of the work order via email (without a court subpoena), but it required me to be terrorized first.

 
Tara L. | 2015-03-02

The worst customer service I've ever experienced.

The salesmen here were BEYOND rude. I went in for a test drive this past weekend to help determine which Chevy I was looking to purchase. The man "helping" me told me nothing about benefits of different car features. He pressured me over 6 times to take the car that was on the lot even when I told him I (1) wasn't purchasing that day and (2) I would not compromise on the color I wanted, which they didn't have in stock.

On the way out, the owner of the dealership threw a random number at me, saying I could have a car for that price if I took it today. I smiled politely and said I really am not interested in purchasing today I'm still doing my research. He proceeded to laugh (I'm not kidding you) in my face and say "Okay, seeee ya!" and waved me out the door.

I've never written a bad review before but I was so mad, I hope no one else has to deal with these people. I will be purchasing a car elsewhere!

 
Sarah P. | 2015-02-26

So I take my car here whenever I get a recall notice, because it's the closest dealership to my place.  And they basically do a good job - certainly nothing ever's broken afterwards or anything.  Which is why they basically won't get less than three stars: my car is drivable, and that's kind of a "mission critical" sort of thing.

It is my impression, however, that they take much longer than is needed, and today they had me leave without giving me any paperwork.  Which has honestly never happened to me before and is a little freaky given that this is, you know, a safety recall.  

They also need more signage so you know where on earth to pull in (the service center is to the west - i.e., towards Worthington and High Street - of the used car area.)  And they're just as overpriced as dealerships traditionally are, with extremely weak sales pitches (I got a $10 off coupon in the mail, but everything costs $20 more than it would at name-brand car repair places let alone an independent shop with which you have a good relationship.)

Most frustratingly, the customer "lounge" is incredibly loud due to announcements (completely with extremely irritating VOOOOOONG noises whenever they want someone's attention) and the sales guys talking over one another and on the phone; it's very much consistent with the classic stereotype of a high-pressure environment for the sales staff, which results in an exceptionally unrelaxing lounge.  I consider earplugs to be as essential as my debit card when visiting this place.  I also took off a star because the TV had Dr. Oz on when I sat down, and then after that it had Dr. Phil and that's just... well, no.  

I mean, I don't expect a juice bar and Mozart, but even the Firestone on High Street was more relaxing than this in the middle of their renovation last year, and they have like four plastic chairs within Lego-throwing-distance of both a children's toybox and a coffee machine (and the Firestone smells like new tires, which isn't a plus.)

(There's by the way nothing to do within easy walking distance.  I recommend a book and a snack in addition to the earplugs.)

 
Paul C. | 2015-02-17

When I call to service dpt. I thought talking with answering machinery. No common sense knowledge. I like Yosemite vertical rock better.

 
Alexxa M. | 2015-01-14

I've been to Maxtons several times - it could be better but it could be 1000x worse. It is a bummer that it takes so long to get your car in. Sometimes when I'm really worried, they'll squeeze it in the next day even if it's just to take a peak. I've never had a problem with staff. Everyone is always very polite and friendly. While there is that $100 diagnostic fee, if your car doesn't need fixed or there isn't a safety issue, they'll tell you. Not ones to suck your bank account dry likes other places. They always know the problem also. I've been to at least 10-15 other shops around town and they never locate my problem or listen to what I have to say. But Maxton is pretty spot on.

 
Kathryn H. | 2014-12-23

Made an appointment here on my vacation and came to get my sons ignition fixed due to a recall. Very bad service. Kirk Johnson was very rude. He seemed annoyed the minute I pulled in. No smile, no good morning, just....you're here for a recall? I asked him about the wipers that have been sticking and he said someone would need to look at them. When I got the car back they hadn't been looked at. The cashier goes to get him and he comes back over with an annoyed look on his face AGAIN and said it'll be a while and it's $98.00 to have them looked at! He didn't say anything about that before! No thank you! I will never be back here!

 
Zane C. | 2013-10-16

I was looking online at new cars and came across a couple I liked at this dealership. The email response was the most thorough I had received regarding a quote on a car and regarding to the answers I promptly received to my questions. While the service helped pull me into the dealership, the price was the main reason I came in to buy the car. Ryan did an excellent job showing me the Sonic that I bought as well as a Cruze that I looked at. The experience was rather painless and I drove home the same day in my brand new car. I'd also like to add that the finance guy (I can't recall his name, at the used dealership) was very pleasant and explained everything that I had questions about and more. Jack Maxton will definitely be on the short list the next time I buy a car.

 
Carolyn K. | 2013-08-14

The guys at Jack Maxton Certified Service (namely, Heath and Chris) blew me away with their attentive and customized service on my 2007 Chevrolet Equinox.

I had JUST paid off my car and ran into a slew of mechanical issues with the vehicle. When I took it in for a look-see, I was stunned to see a total of $2,400+ to address each problem. Chris, the mechanic, took multiple calls from me throughout the day to explain exactly what was wrong, answer all of my questions and work with me to prioritize what needed fixing first. He and Heath (sales/account service) even went the extra mile to work with me on the price to ensure I got the repairs I needed within my current budget constraints. The cherry on top? They loaned me a Chevy Cruze gratis to make sure I could get around town while my beloved Equinox was "under the knife."

The car was fixed within 2 days and it runs like a dream now. I still have several additional issues to address, but Maxton will have my business FOR LIFE. I am so grateful for Chris and Heath's friendliness, authentic concern for my safety and complete sensitivity to my financial situation.

Amazeballs.

 
Gary K. | 2011-06-03

The service department was ... ok.  I've been to much better and nicer.  It took a week to get an appointment... the guy said that was about normal... REALLY???

The waiting area was more of an afterthought... granted I'm used to having more of a luxury car in the past, but even having been to other Chevy dealers in other cities... this was the worst for their customers.

Hint to Jack Maxton... if you want repeat customers... take care of your customers!