Hatfield Kia in Columbus, OH


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Specialties

Hatfield Kia invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our True Price.  By regularly comparing our prices with the local market, True Price eliminates the time consuming negotiation process and delivers you an exceptional deal.

Hatfield Kia


Dealer Info:


Phone(s):(614) 465-0002
Address:1455 Auto Mall Drive, Columbus, OH, 43228
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 8:00 pm
  • Saturday: 9:00 am - 7:00 pm
  • Sunday: 12:00 pm - 5:00 pm

Reviews on Hatfield Kia

 
Amber O. | 2015-02-09

A shame I have to give this bad review on the Service department when my entire family uses and likes the sales side of the dealership.

I usually take my car to a local mechanic I trust but I wanted to have a few things replaced in my 2006 Kia Sportage just for vanity. I called ahead and said I needed to replace the cupholder/armrest as well as the main lighter I use for charging my cell phone. I explained this to the person who answered, who forwarded me to the guy who orders parts, and I order my armrest and lighter for around $100 (which was charged right away).

The parts came in and I was called to schedule the install and THEN I'm told that they don't offer installs on weekends because they don't make their good mechanics works weekends, just the oil change guys. Um, most people work Mon-Fri. So the only way to get them installed is to take off a day of work. If I had known that I would NOT have ordered the parts at all from them.

I drop off my car, and they say a couple hours. I got a call a couple hours later saying that "I" had ordered the wrong part for the armrest and they can't fix it. They said the real part I needed will be $330! For an armrest?! I told them to leave that part off the order and to please complete the lighter part.

Then I hear nothing. So I call them a couple hours later and I'm told that the guy who knows about my car is at lunch. I call back again and they said "Oh the car has been done for a long time, didn't he tell you?" No, no he didn't.

I go to pick up my car and ask for a refund on the armrest part they couldn't use and I'm told I have to call the parts guy myself. Really? Fine.

I had forgotten my charger so I couldn't test the lighter till I was home. Wouldn't you know when I got home, the lighter doesn't work. I was livid. I called the service dept and asked "Did they test this before they sent me home with it?" He says "I'll ask the guys when I can". (Huh?) Service guy calls me back and says "Yes they tested it, it must have broken after you drove away." (Seriously?) He said "You know the lighter has a fuse that could be bad too right?". I told him that I had just had all my fuses replaced a month before because of an unrelated issue. He said "well if you have a problem in your fuses then it could have worked when it was here and blown after you drove away". Confused I said "Ok, lets say it's the fuse and not the lighter. If the fuse was blown before I came here then, no, your men did not verify that the lighter worked before I left. And if the fuse was good, and the new lighter was good, then there is no reason it wouldn't have worked". He said "Well if you want to bring it back in tomorrow we can look at it". I kindly explained that I had a job to go to and couldn't waste anymore time on this, especially forcing my husband to miss work and my infant and toddler to be driven around screaming for no reason. So instead I asked for a refund on the labor costs which I was told I would not get because the lighter was new and installed.

In the end I missed a day of work, and was charged $71.40 for the cigarette lighter part and labor... Charged and refunded the money for the armrest that wasn't fixed... And drove away with a car in the same exact state I took it there in. I can get over $71.40 but not my frustration and an entire day wasted for my whole family.

I found the stupid cupholder online for $150 and my husband installed it easy. And I plan to have the lighter/fuse fixed with my local mechanic when I have the time.

 
Joseph S. | 2014-07-26

Got a 2004 Optima and a 2013 Soul from here. The Soul I got had about 10 miles on it! The Optima was about $7,000 and I bought that 4 years ago and it's up to 96,700 miles. When I bought it, it had about 67,000 miles and only had to replace the cylinder c cap. Not a bad car at all.

 
Nicole F. | 2014-01-21

So an unfortunate accident forced my husband and I into buying a new car since his was totaled. We weren't getting much in the insurance settlement and didn't have much in savings to front for anything super special. We did our own research online and went to look at one specific car at Hatfield Kia. When we arrived, someone else was taking it for a test drive, but we made it known that it was exactly what we were looking for. The salesmen all seemed to be "on our side" - so to speak - and updated us when the other couple said it wasn't the car they wanted. We went on a test drive with Manuel and he made sure we were taken care of from start to finish. He was personable, ready for the sale, but not overly pushy. We wouldn't have been the right people to give a "hard sell" to, which is what made us leave another lot earlier in the week. We did end up purchasing from Hatfield Kia and are happy, so far, with our vehicle. The only complaint is that the sales guys there are working their tails off - they were all super busy. If there was a lull with our decision making, the salesmen were off helping someone else. It could've been insulting, but we realized that they were stretched too thin.

 
Cann H. | 2013-08-12

As car dealerships go, Hatfield Kia is one of the more cut and dry ones. Not much wiggle room for negotiation and prices may or may not beat the next guys. However I have found one hidden treasure that will make me remain an avid customer of Hatfield Kia for as long as he works there. David Richter. He introduces himself as a nice old man and that's just what he is.  He is straightforward, honest, and not just into sales. Before making a final decision I changed my mind several times, walked away from deals several times, and even made David come to work on his off day without closing the deal. He still smiled and remained helpful and kind. David is not just another typical sales person, Of course he wants to close the deal but he puts people first. David is recovering from a stroke but he doesn't let that slow him down. I wish there were more people in sales like him. Go see David, you won't be disappointed!

 
Kristen G. | 2013-05-31

I went into this dealer, simply because I had a line of credit with them, looking to get my 2003 Rio looked at.  The emergency brake light was always on- turned out my brake cylinders were leaking fluid. They quoted me 540$ to repair but then ended up charging close to 750$ after all was said and done.  No one took the time to explain to me exactly why the price was so different, and when I asked "the guy that could tell you about it went home, if you wanna call back tomorrow."  Unacceptable.  They also changed my oil without me telling them to, which honestly wouldn't have been that big of deal, except when I went to a DIFFERENT Kia dealer (Dennis), they said the last person to change my oil over-torqued the fuel pan plug and they had to completely replace it for oh, 400ish dollars. Either Hatfield didn't tell me about my oil plug problem, or they caused it.  Either way, find a trusted local mechanic.. dealers are such a ripoff!

 
Julie F. | 2013-02-25

I take my Kia here for oil changes every few months and I have no complaints.

After taking my car to Byers Kia for a maintenance service and receiving unprofessional service, I had to find somewhere else. I'm glad I found Hatfield Kia because every time I've been in there for an oil change, everything ran smoothly and I was in and out in 45 minutes. I even came in a little late one time due to traffic and they weren't rude about it.

I can't vouch for sales, but their service department isn't too bad.

 
Jeremy H. | 2012-01-27

I've always heard of the bait and switch scam but I've never experienced it until I came to this dealer.  I emailed the sales team after finding a used car I wanted (a Honda Element) during an internet search.  It was perfect and listed at $17,500.  I inquired about the vehicle and received a reply from Andy, the used sales manager.  I told him I would come in for a test drive if he'd give it to me for $16,500.  He said if I came in and bought it then he would agree to that price.  So I took my hard earned lunch brake and rushed over to check out the vehicle.  It was what I wanted, I was ready to buy, but the car was kept in a mess...like someone was using it as a daily driver...it wasn't clean inside or out.  After taking a ride in it the sales guy went to talk to Andy and came out and offered me the vehicle for $17,900...higher than what it was listed for online and what we agreed to in email.  Then they went to offer me $2000 less on my trade than Carmax offered me to buy it out right, my lightly used Honda Accord.  Not only did they lie to me to get me in, they tried to insult my intelligence by telling me that they paid more than KBB trade value for the Element and were losing money at that price...come on now, no dealer ever gives KBB especially on one of the worst selling vehicles in the Honda product line, especially one that has been discontinued.  They then tried to convince me that $3K less on my accord was a good deal...Honda's most sought after and most sold vehicle, it also has every option.  I've bought and traded plenty of cars in my days and I tell you what these guys are not only liars but they are crooks.  If the sales team is this bad I can't imagine how much their service team must rip people off on a daily basis.

 
Meloney B. | 2011-07-30

My 2004 Kia recently broke down, so I hitched a ride with family to the closest Kia dealership to discuss my options. Having worked on my own cars for years prior to 1998, I had a pretty good idea of what was wrong with it, and wanted to talk about arranging a tow, confirmation of my suspicion, and repair costs.

We were greeted by sales staff who looked at us like we had 2 heads, but who quickly led us to the service department once they realized we weren't there to trade my dad's jeep for a new Kia. Now admittedly, it was hotter than Hell and I was dressed for a day outside, but still. C'mon people!

There were 2 service advisors. One of them was on the phone. The one standing next to her did not greet us or offer a word of "We'll be right with you." We just stood there staring each other down until the one on the phone hung up.

They do not offer towing, but recommended a local service who would have charged by far the highest of the 3 quotes I received that day.

We never even got around to discussing my repair or the cost of it because the service person was immediately argumentative about a) what could be wrong and b) any warranty remaining on my vehicle with only 52,000 miles on it.

All in all, I was there less than 10 minutes, and don't plan to go back if I can avoid it.