Germain Nissan in Columbus, OH


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Specialties

Germain Nissan has been servicing Columbus, OH and the surrounding area for many years with a strong commitment to our community and to great customer service. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Our newly renovated and expanded Columbus, OH showroom is worth the short drive from Dayton, Akron, or anywhere else in Ohio. Come experience our commitment to excellence for yourself!

Germain Nissan


Dealer Info:


Phone(s):(614) 418-4500
Address:4300 Morse Rd, Columbus, OH, 43230
  • Monday: 9:00 am - 8:00 pm
  • Tuesday: 9:00 am - 8:00 pm
  • Wednesday: 9:00 am - 8:00 pm
  • Thursday: 9:00 am - 8:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 6:00 pm
  • Sunday: Closed

Reviews on Germain Nissan

 
Amp P. | 2014-07-22

Went to Germain Nissan yesterday. Walked, all salesman sat there doing nothing, nobody approach and give us any assistant. Asked for test drive on the car we saw on autotrader.com . The salesman is so elegant, he said other customer test drove that car and we will be next soon that car come back. Soon the car came back, they offered it to another customer. So, we left and went to Infinity of Easton. We has a very pleasant experience, soon we arrived, we've greet by salesman (Kyle Zied), bought the car and drove home. Sorry Germain, you just lost

 
JioVanni J. | 2014-02-26

I went to Germain Nissan in 2011 and purchased a 2007 Nissan Altima 2.5S. The cars made by Nissan are reliable, in fact it's the most reliable car I've owned. The process in the beginning was smooth. They treat you like a star, they are amicable and ambivalent up front. It's just the same as your experience when shopping in a department store. When you first walk in (depending on where you go) they greet you, smile and ask how they may assist you. You then make your purchase and go home. Now, say you want to return it... You walk in to this SAME store, bag in hand and the same employee that greeted you so warmly the first time, looks at the bag, deduces that you're returning something and the glitz/glam is gone. That is Germain Nissan.
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My wife and I got this vehicle and two weeks later, the rear driver door wouldn't open! Naturally, I immediately told Germain Nissan about it and they wanted to CHARGE me to inspect it and repair it! I JUST got this vehicle and one morning I go to open the door and it wouldn't open! Another issue I found out about the hard way was the spare tire. See, my car had aftermarket wheels on it when I bought it. The salesman, LaDonshay failed to disclose that the spare won't fit in the event that I have a flat. I had to find this out from the person from my auto insurance and NOT Germain Nissan.
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Time had passed and I thought that maybe these were just some minor issues and largely Germain Nissan is a great place to buy a vehicle. WRONG! I went back about a year later looking to upgrade and I was speaking with Robert Bailey. For whatever reason he thought it best to regale us with talk about how he moved into a nice neighborhood more expensive than his salary as a car salesman would warrant. (Wasn't impressed) We go to the part where we want to discuss our options for an upgrade and he says verbatim, "I'd love to talk more with you but I've got to work with people that are ACTUALLY going to buy something today." Then he walks away from me... If that's not the height of poor customer service and disrespect, I challenge you to tell me what is.
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The only good experiences I've had there were with Mike Banton and Karl Davis. Those two are good people to deal with and are ALWAYS respectful. The rest are in for the dollar and should you have a problem, they work at a snail's pace or fight you tooth and nail when you simply try to claim what they proclaim, excellent customer service.

 
Jenna B. | 2013-12-05

The extra star is for effort. And because I love Nissans in general.

I've only been to this location a few times, but they've made mistakes at every visit. BIG mistakes. For the most part, they try to fix them. Unfortunately, I'm still not impressed.

My brother has been the GM of numerous car dealers across Ohio. I'm well aware of how these places work. To say the least, I prefer local mechanics any day (sorry brother). If you find a good one, don't let 'em go! Step up your game Germain.

 
The x. | 2013-06-16

A few weeks after the time wasting debacle at Germain Nissan, we were able to purchase a CPO Pathfinder at Matt Castrucci Nissan near Dayton.  It wasn't the V8 that I had been seeking but it was an excellent condition CPO Pathfinder at a good price.  Shockingly, they gave me a nice offer on my trade that I didn't even try to haggle.  My salesman was a bit of "an odd duck" but the management was pretty good.

 
Sean A. | 2013-02-15

I had an initial experience with Germain Nissan which did not meet my standards.

I brought my Nissan Altima in about 6 months ago as my shifter was getting stuck.  They did a complimentary exam (appreciated) and they then told me I needed to get three new parts to fix the problem.  I held off on ordering the parts and doing the service through Nissan because I wanted to save some money and see if a friend could do the work.  My friend took a look at my car and first noticed that a bunch of bolts and screws were either loose or missing in my car from the last time it was looked at (strange).  Next, my friend mentioned he felt the car only needed one of the three parts Nissan said I needed to replace.  He called Nissan and they couldn't initially find the one part he wanted in their system.  So my friend says fine, orders all three parts, and starts doing the work.  Well sure enough, it turns out the car did only need the one part and he later found out that that part was actually available to order.  Long story short, I think Nissan overestimated the number of parts and nature of the repair I truly needed.

I did unfortunately have a similar experience when I recently brought in my car because one of my headlights wasn't working.  $114 later they said I needed a new headlight bucket assembly (estimated cost - $450).  Having benefited previously from getting a friend's second opinion, I took my car to my friend again and he simply tightened a few things with my headlight and it is now working fine.  A bit frustrating.

I had a pretty bad taste in my mouth from these experiences and brought up my concerns with Germain.  On the bright side, I received a sincere email within 48 hours of communicating my concerns and the service manager (Brent) went out of his way to understand my concerns and propose a way to "make things right."  Given my interaction with Brent, I am willing to give Germain Nissan another shot and hope to receive better service moving forward.

 
Michael C. | 2012-01-22

Misleading salesmen. Not going back

 
Crystal F. | 2011-08-26

I bought my first new car from Germain back in January.  I went to Ricart and other dealerships, but didn't like the pressure sales tactics used.  So when I went to Germain I was up front about the monthly payment I could afford and that I was just price shopping.  The Nissan website was offering the Sentra for $139 a month plus taxes for a 39 month lease.  I was told that with taxes and fees the payment would end up being about $154 a month.  I thought that was a very fair price, one of the lowest around for a new car.  When they ran my credit, the manager came over and told me that I had great credit and that he would give the car to me for $139 a month total, all fees included. He explained that they were having a competition between Nissan dealerships to see who could sell the most Sentras.  Since he was going to earn money in the competition, he offered to give the car to me at the lower monthly lease payment.  Needless to say, I took the offer.  

The only reason that I didn't give them 5 stars is because the dealership is fairly unorganized.  I have taken my car in twice for oil changes and it seems to take way too long to pick it up and drop it off.  No one ever seems to know what is going on.  They do a good job, just don't be in a hurry.  

Also, they offer free car washes when you purchase a vehicle from them.  But again, the cost advantage of this needs to be weighed against the time that will be spent waiting.

 
Adam C. | 2011-02-04

If you're looking for a good deal, it can be done here. However, they will lie to you about anything and everything. I've purchased two vehicles from this location, and after each time I've said that I wouldn't go back. I guess the deals were just too good to pass up, even with all of the BS.

They were running a promotion when I got my first car. If you bought a vehicle you were to receive season tickets for the Destroyer's and a few other things. I signed the paper work, but they never delivered, even after I brought it to management's attention.

The second car purchased included a trade-in. I accidentally left some stuff in the car that I traded (CD's, other small stuff). I called the dealership a few days later and the guy who sold me the car told me that my other car had already been purchased so I couldn't get my stuff. I happened to be driving past the dealership a few days later and saw my old car in the used lot. I checked and the doors were unlocked. Inside the car I found all of my stuff. I took it and drove off. It's not that big of a deal, but they're lazy and will lie about stupid stuff.

Also, don't buy the 'convenience oil change' package. Nothing about that is convenient. They schedule you to drop off your car when no one is there, and when someone does show up, they don't even have you on the schedule. (They're 0 for 3 on 'convenient' oil changes to this point.)

I've not been to Buckeye Nissan, but I've heard good things about that place and I would highly discourage anyone from shopping at Germain.